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AirAsia resumes PEN – HKG route

PENANG, 9 June 2023: AirAsia continues to expand in Asia with a new route to Hong Kong from Penang starting 10 August 2023.

This route marks the airline’s seventh direct international route from Penang, now the airline’s third-largest hub. Flying to Hong Kong will further boost regional inbound tourism to the state, bolstering an already thriving state tourism industry.

The three weekly flights will give Penang 217 flights to domestic and international destinations.

The route was announced on 7 June by YB Yeoh Soon Hin, Penang State EXCO for Tourism and Creative Economy (PETACE); Ooi Chok Yan, CEO of Penang Global Tourism (PGT); and Kenneth Tan, Director, Government Relations (Northern Region) at AirAsia at Komtar, Penang.

AirAsia Malaysia CEO Riad Asmat said: “We are excited to reconnect Penang to Hong Kong after launching it for the first time in 2009. We are also thrilled to be the only low-cost carrier connecting both islands directly, providing more value and greater accessibility to our guests. This is an exciting historical route for AirAsia, and we anticipate a remarkable response from both leisure and business travellers alike.

“AirAsia Group has the largest international connectivity from Penang with a market share of 40%. This expansion strengthens AirAsia’s foothold beyond Asean and reinforces our commitment to fostering economic growth through tourism. We look forward to working closely with the state government to support the tourism industry and stimulate air travel to the Pearl of the Orient.”

In celebration of the route announcement, the airline is offering incredible promotional fares starting from MYR299 all-in one-way for travel from 10 August 2023 to 26 October 2024.

AirAsia Group operates 217 flights weekly via 10 routes to Penang from Kuala Lumpur (67x weekly), Johor Bahru (28x weekly), and Langkawi (21x weekly) as well as Singapore (35x weekly), Ho Chi Minh City (7x weekly), Jakarta (11x weekly), Bangkok (14x weekly), Medan (28x weekly), Surabaya (3x weekly), and Hong Kong (3x weekly).

Flight schedule from Penang (PEN) to Hong Kong (HKG):

Business travel recovery speeds up

SINGAPORE, 9 June 2023: The recovery in global business travel will overtake leisure in July, according to the latest research from ForwardKeys, based on the most recent flight ticketing data available.

ForwardKeys vice president insights Olivier Ponti explained: “Throughout the Covid-19 pandemic, business travel flight bookings have been slower to recover than leisure, and that trend continues. However, that situation now looks likely to change.”

ForwardKeys points to 30 May as a tipping point that indicates advance booking data trends may monitor a recovery in business travel overtaking leisure booking recovery in July.

“The trend is set to reverse in July, with the recovery in business travel overtaking the recovery in leisure – as business flight bookings are 14% behind pre-pandemic (2019) levels and leisure are 16% behind,” explained Ponti.

“Furthermore, the gap will probably widen in the autumn, as business bookings for September are just 1% behind 2019, whereas leisure is 8% behind. The trend of leisure leading the recovery could continue if there is a late surge in summer holiday bookings. Still, the rise in inflation, including the price of hospitality and airline tickets, makes that unlikely.”

About ForwardKeys

Founded in 2010, ForwardKeys has pioneered the way forward for tourism organisations, hotels, and retailers keen to understand who travels where, when, and for how long.

Hong Kong Airlines flies to Nagoya

HONG KONG, 9 June 2023: Hong Kong Airlines continues to expand its route network to six destinations in Japan by adding a four-weekly service from Hong Kong to Nagoya starting 8 July 2023. 

Flights on the new route are scheduled on Monday, Wednesday, Friday and Saturday until August, when they will increase to daily. Flight HX664 will depart Hong Kong at 0930 and arrive in Nagoya at 1425. On the return leg, HX665 will depart Nagoya at 1525 and arrive in Hong Kong at 1830

Photo credit: Hong Kong Airlines.

In addition to the new flight to Nagoya, the airline serves Tokyo Narita (NRT), Osaka (KIX), Fukuoka (FUK), Okinawa (OKA) and Sapporo (CTS).

Commenting on the new service to Nagoya, the airline said in a press statement it represents a continued effort to provide travellers with more options to explore Japan. Nagoya is the capital city of Aichi Prefecture and home to 2.3 million people. As the transportation hub of Japan, it is an important gateway for travellers to connect to different popular attractions easily. From the magnificent Nagoya Castle, which has a significant place in Japanese history, to the scenic countryside of Shirakawagō, a UNESCO World Heritage site famous for its traditional gassho-zukuri farmhouses, Nagoya is an excellent destination for those looking to experience the rich history and vibrant culture of Japan.

Hong Kong Airlines continues to add flights to meet an increase in demand for summer travel between Hong Kong and Japan. Later this month, it will increase flights to twice daily to both Osaka and Okinawa and offer three weekly flights to Sapporo. On the Tokyo (Narita) route, the airline will increase flights to three daily effective 25 June. Daily flights will serve routes to Fukuoka and Nagoya during June and August.

Scott Dunn tops T+L travel agency awards

SINGAPORE, 8 June 2023: Travel + Leisure Luxury Awards Asia Pacific 2023 announced its top five travel agency specialists winners in its region-wide categories this week, led by Scott Dunn, headquartered in the UK with a regional office in Singapore.

Based on readers’ votes, Scott Dunn took the top spot for its luxury adventure tours and distinctive holiday experiences in capital cities and remote villages across the Asia-Pacific. Story updated 9 June with a quote from Scott Dunn. See below.

Photo credit: Scott Dunn. Singapore skyline.

The other four winners have their head offices in Bangkok. Second-placed Smiling Albino designs luxury tours to Thailand, Cambodia, Laos, Nepal, Vietnam and Myanmar. Trails of Indochina ranked third, followed by Remote Lands (4th) and Khiri Travel (5th).  

Commenting on winning recognition from T+L editors and readers, a Scott Dunn spokesperson told TTR Weekly: “We are humbled and grateful to be named the top Travel Agents Specialists in the T+L Luxury Awards Asia Pacific 2023, as voted by the publication’s discerning readers. We are ever grateful for our guests’ support and vote of confidence. Our team of travel specialists’ unwavering dedication to crafting exceptional travel experiences has earned us this top spot.”
Visit Scott Dunn at: https://www.scottdunn.com/us.

More accolades for Outrigger Khao Lak

BANGKOK, 8 June 2023: Outrigger Khao Lak Beach Resort has gathered three leading guest satisfaction accolades in the last few weeks.

Tourists travelling with HolidayCheck have praised the resort, which has earned the accolade “Recommended on HolidayCheck 2023”.

HolidayCheck enables package travel reviews and bookings in Germany, Austria and Switzerland under the HolidayCheck brand.

Booking.com has also awarded the resort 9 out of 10 in its Traveller Review Awards 2023.

The resort also earned a TripAdvisor Travellers’ Choice Winner Award in 2023.

“Our hosts work hard to make guests feel special,” said Outrigger Khao Lak Beach Resort resort manager Sujittra Rongmuang. “When visiting families and couples experience our Outrigger Way service standards and our wonderful beach location, it makes for a great holiday — as many reviews now show.”

The 158-key garden resort stands in a delightful beachfront location on peaceful Bang Sak beach, a 90-minute car drive north of Phuket International Airport.
Travellers can find out more about Outrigger Khao Lak Beach Resort and book on OUTRIGGER.com.

Filipino golfers fly to Sabah

KOTA KINABALU, 8 June 2023: A group of Filipino golfers led by Engr. Bart Borja arrived in Kota Kinabalu for a golfing holiday, flown in on a Falcon 900 business jet operated by Asian Air Safari.

The Sabah Flying Club and the Sabah Tourism Board welcomed the group following the 90-minute flight from Manila

Asian Air Safari is one of Manila’s oldest and most reputable aircraft charter companies, chartering fixed and rotary-wing aircraft and offering business and leisure flights in Asia Pacific, Europe and America.

Filipino pilot Captain Joy Roa of Asian Air Safari and Tengku Adlin and the Sabah Flying Club organised the first Borneo World Heritage Fly-in in 2005 – a milestone they hope to repeat soon.

By easing travel restrictions, Captain Joy hopes to further promote Sabah as a destination noted for its impressive beaches, ancient rainforests and nature reserves. It is also recognised for its world-class golf courses close to Sabah’s tourist destinations and the capital Kota Kinabalu. 

www.sabahtourism.com 

IATA: Passenger traffic demand rises

SINGAPORE, 8 June 2023: The International Air Transport Association (IATA) announced continued strong passenger traffic demand in April against the backdrop of easing inflation and resurging consumer confidence.

Total traffic in April 2023 (measured in revenue passenger kilometres or RPKs) rose 45.8% compared to April 2022. Globally, traffic is now at 90.5% of pre-Covid levels. At 81.3%, the industry load factor was only 1.8 percentage points below the pre-pandemic level.

Domestic traffic for April rose 42.6% compared to the year-ago period and has now fully recovered, posting a 2.9% increase over the April 2019 results.

International traffic climbed 48.0% versus April 2022, with all markets recording healthy growth, with carriers in the Asia-Pacific region continuing to lead the recovery. International RPKs reached 83.6% of April 2019 levels.

“April continued the strong traffic trend in the 2023 first quarter. The easing of inflation and rising consumer confidence in most OECD countries, combined with declining jet fuel prices, suggests sustained strong air travel demand and moderating cost pressures,” said IATA director general Willie Walsh.

International Passenger Markets

Asia-Pacific airlines saw a192.7% increase inApril 2023 traffic compared to April 2022. Capacity climbed 145.3%, and the load factor increased by 13.2 percentage points to 81.6%.

European carriers had a 22.6% traffic rise versus April 2022. Capacity rose 16.0%, and load factor climbed 4.5 percentage points to 83.3%, the second highest among the regions.

Middle Eastern airlines posted a 38.0% traffic increase compared to April a year ago. Capacity climbed 27.8%, and the load factor rose 5.6 percentage points to 76.2%.

North American carriers’ traffic climbed 34.8% in April 2023 versus 2022. Capacity increased 26.5%, and the load factor rose 5.2 percentage points to 83.8%, the region’s highest. North American international traffic is fully recovered, with RPKs 0.4% above April 2019.

Latin American airlines saw a 25.8% traffic increase compared to the same month in 2022. April capacity climbed 26.4%, and the load factor slipped 0.4 percentage points to 83.1%.

African airlines’ traffic rose53.5% in April 2023 versus a year ago, the second highest among the regions. April capacity was up 50.0%, and the load factor climbed 1.6 percentage points to 69.8%, the region’s lowest.

IATA: Speed up the accident reports

SINGAPORE, 8 June 2023: The International Air Transport Association (IATA) called on governments to live up to longstanding international treaty obligations to publish timely and thorough aviation accident reports.

Safety is aviation’s highest priority. Failure to publish prompt and complete accident investigation reports deprives operators, equipment manufacturers, regulators, infrastructure providers and other concerned stakeholders of critical information that could make flying even safer.

“The accident investigation process is one of our most important learning tools when building global safety standards. But to learn from an accident, we need reports that are complete, accessible and timely,” said IATA’s director general Willie Walsh.

The requirements of the Convention of International Civil Aviation (Chicago Convention) Annex 13 are clear. States in charge of an accident investigation must:

Submit a preliminary report to the International Civil Aviation Organization (ICAO) within 30 days of the accident.

Publish the final report that is publicly available as soon as possible and within 12 months of the accident.

Publish interim statements annually should a final report not be possible within 12 months.

Only 96 of the 214 accident investigations during 2018-2022 conform with the requirements of the Chicago Convention. Just 31 reports were published within less than one year of the accident, with the majority (58) taking between one to three years. In addition to the fact that final reports regularly take more than a year, interim statements often provide little more than what was presented in the preliminary report.

“Over the past five years, fewer than half of the required accident reports meet the standards for thoroughness and timeliness. This is an inexcusable violation of requirements stated clearly in the Chicago Convention.
“As an industry, we must raise our voice to governments in defence of the accident investigation process enshrined in Annex 13. And we count on ICAO to remind states that the publication of a complete accident report is not optional. It is an obligation under Annex 13 of the Chicago Convention,” said Walsh.

LGBTQ+ travel progresses but still faces setbacks

Cropped shot of a young gay couple bonding together and riding bicycles along the promenade during a day out

SINGAPORE, 8 JUNE 2023: Booking.com’s most extensive LGBTQ+ travel research spotlights the steady progress and recent setbacks for these communities when it comes to travel.

Released earlier this week, the research indicates that despite the travel industry’s growing recognition of the scope and variety of LGBTQ+ experiences, many travellers today still face enormous challenges.

The most extensive LGBTQ+ travel research from Booking.com to date spotlights the rising concerns surrounding personal safety and how active allyship in the travel industry contributes to increasing traveller confidence amongst APAC-based travellers.

Four in five (83%) LGBTQ+ travellers say they must consider their safety and well-being when picking a destination (up from 66% in 2022)

As opposed to being fearful or insecure, 78% feel that being LGBTQ+ makes them more confident as a traveller (up from 69% in 2022)

The study conducted amongst 11,555 LGBTQ+ travellers across 27 countries and territories worldwide shows that mainstream news – from issues around recent major world sporting and music events to celebrity and corporate sponsorships – has put discriminatory legislation and views in the spotlight for many, impacting considerations around vacation decisions.

Nearly three quarters (73%) of respondents admit that controversy in the news around attitudes, discrimination and violence towards people who identify as LGBTQ+ has had a big impact on their choice of destination, with LGBTQ+ travellers from Australia (84%), Hong Kong (82%) and the US (79%) indicating that they are the most cautious.

REAR VIEW OF PEOPLE ENJOYING MUSIC CONCERT.

A regressive revolution

This step backwards means that personal safety is now an increased point of discussion for LGBTQ+ people when planning travel, particularly among those who are transgender.

Worldwide, there are still 64 countries that criminalise same-sex relationships – including 11 where the death penalty can be imposed – meaning destinations like these are out of the question for most LGBTQ+ travellers, despite some playing host to major global events.

Nearly two-thirds (68%) of LGBTQ+ travellers say that some destinations are completely off-limits, following a disproportionately higher rate of discrimination and violence in these destinations.

Even after booking trips, travellers remain vigilant, with nearly half (49%) having cancelled a trip in the past year after seeing a destination not supporting those who identify as LGBTQ+.

Discrimination remains a key concern across the entire travel experience, with the majority (61%) of respondents having experienced discrimination when travelling.

Out of all LGBTQ+ travellers:

  • 30% reveal that they have been subjected to stereotyping
  • One in five (22%) say they have been stared at, laughed at or verbally abused by other travellers.
  • A similar number (21%) share that they have faced the same but by locals at their travel destination
  • While 15% report that they have been threatened or intimidated by local law enforcement

While travelling can instil a sense of freedom and self-expression, many LGBTQ+ people still feel restricted. Over a third (34%) have felt that they need to change their behaviour to avoid judgement or awkward interactions with others (up from 24% in 2022), while 28% have felt they need to change their appearance to avoid the same (up from 18% in 2022).

Travel firms can be allies

There is a clear need for travel companies to show up as allies to implement policies that are inclusive and welcoming for LGBTQ+ travellers:

  • 74% research travel brands and experiences before they travel to understand the role they play in supporting people who identify as LGBTQ+;
  • 75% say they are more likely to book travel and experiences with brands that are LGBTQ+ owned than those who are not (up from 62% in 2022), with queer (73%) and pansexual (71%) travellers more likely to do so;
  • 79% agree that they are more likely to favour airlines and brands with inclusive policies (e.g. gender neutral uniforms), rising to 86% for transmasculine and 83% for transfeminine travellers.

Airlines add free Wi-Fi perk

SINGAPORE, 8 June 2023: Singapore Airlines confirmed last week that it would offer free unlimited Wi-Fi access starting 1 July across all cabin classes.

There is just one condition you have to be a KrisFlyer member. If not, you can sign up online before the flight departure or onboard via the SIA digital content portal on your mobile device.

Photo credit: Singapore Airlines

Free unlimited Wi-Fi services are available on all aircraft except for the seven Boeing 737-800 NGs that are not Wi-Fi enabled.

However, Singapore Airlines is playing catch up on the free inflight Wi-Fi with quite a long list of airlines already offering the service since earlier this year.

JetBlue Airways
JetBlue was the first US airline to provide free Wi-Fi to passengers across the entire fleet.

Delta Airlines
Delta Air Lines followed the lead of JetBlue Airways to become the second US airline to offer free Wi-Fi on flights.

Emirates Airlines
All Emirates passengers in every class of travel can enjoy some form of free WI-FI connectivity once they sign up for Emirates Skywards.

Japan Airlines
Japan Airlines offers free in-flight Wi-Fi to all passengers on domestic flights and elite frequent flyer members on international flights.

Hainan Airlines
Hainan Airlines, China, offers unlimited free Wi-Fi to passengers on board its Boeing 787-9 and Airbus A350 aircraft.

Air New Zealand
Air New Zealand limits free onboard Wi-Fi to its Airbus 320neo fleet.

Qantas
Qantas offers free Wi-Fi on all domestic Boeing 737 and Airbus A330 flights within Australia.

Virgin Australia
Virgin Australia offers free Wi-Fi to passengers on domestic and trans-Tasman flights within Australia.

(Source: SIA, Google and Which Airlines Have Free WIFI?)