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Experience Marketing: The Finishing Touch for Busan’s MICE Industry

BUSAN, 21 October 2024: Busan’s MICE industry has matured significantly since the opening of BEXCO, the city’s landmark MICE venue, in 2001, and the establishment of the Convention Bureau in 2005. To be recognized as an expert in any field, one typically needs at least 20 years of experience, and this principle applies to national industries as well. With over 20 years of history, Busan’s MICE industry is now in need of a renaissance.

Source: Busan Tourism Organization.

The end of COVID-19 has catalyzed the evolution of Busan’s MICE sector, which some are dubbing “MICE 2.0” in the era of the experience economy. The pandemic highlighted the convenience and vast potential of the online world, exemplified by platforms like Zoom and the metaverse. Traditional information sharing and product sales within the MICE context are no longer sufficient to meet the expectations of event-goers. To attract those accustomed to digital interaction, the MICE industry is evolving to emphasize unique local experiences, providing offerings that can only be enjoyed through physical attendance.

Busan’s MICE Marketing in the Experience Economy Era

Source: Busan Tourism Organization

As MICE event-goers around the world seek special real-life experiences, Busan’s MICE organizers are focusing on planning and marketing experiences that incorporate knowledge, content, and engaging activities. A notable example of this effort is the Busan International Footwear, Textile & Fashion Exhibition, held in October of last year. The main exhibition took place at BEXCO, while the buyers’ dinner was hosted at Museum 1, Korea’s largest contemporary media art gallery. This unique venue provided visitors with an unforgettable experience, showcasing the identity of the Busan International Footwear, Textile & Fashion Exhibition through captivating media art.

Combining a region’s unique venues with MICE events is a strategy that offers event-goers more than just a program to attend—it provides them with an authentic local experience. Those who have enjoyed a distinctive experience in a region are likely to return for a longer stay. This highlights the significance of the Busan Convention Bureau’s efforts in selecting Busan Unique Venues. In the second half of 2024, the Busan Convention Bureau identified 15 new unique venues, each well-suited for MICE events. These venues showcase Busan’s rich history and culture while offering dynamic leisure activities. They were chosen for their strong appeal to MICE event-goers. The Busan Unique Venues are collaborating with the city of Busan and local businesses to ensure that visitors have an unforgettable MICE experience.

Busan: The Destination for Unforgettable Experiences

Source: Busan Tourism Organization

Few cities can rival Busan’s diverse MICE infrastructure and growth potential. BEXCO, along with unique venues, stunning oceanfront leisure activities, five-star hotels, and resorts, collectively make up Busan’s world-class MICE ecosystem. As a comprehensive MICE city, Busan must integrate its MICE infrastructure with local tourism to offer event-goers a truly exceptional experience that encourages them to stay longer and return in the future. In this new era, Busan can embrace experience marketing to position itself as a leader in the global MICE industry.

St Regis Bangkok names new GM

Marriott International Hotel

BANGKOK, 21 October 2024: The St Regis Bangkok has appointed Dario Pithard as General Manager, effective earlier this month. 

Dario Pithard

Pithard has an impressive 25 years of experience in the luxury hotel industry and an extensive background with renowned Marriott brands, including W and the Ritz-Carlton.

His connection to the St Regis brand is particularly notable. He served as General Manager at The St Regis Tianjin, where he played a pivotal role in the hotel’s transition to Marriott International.

He joins the St Regis Bangkok from SO/Berlin Das Stue in Germany.

Sneak peek: Disney’s first cruise ship

SINGAPORE, 21 October 2024: Drawing on over 100 years of storytelling magic, the first Disney Cruise Line ship will sail from Singapore on 15 December  2025. 

The fleet will feature many “firsts,” including experiences specially created for Asian guests. Disney Adventure will include three all-new Disney attractions on the upper decks in an adventure zone that celebrates the larger-than-life personalities from the Marvel Universe. 

Photo credit: Disney Cruise Line.

One of the attractions will be the Ironcycle Test Run – the longest rollercoaster at sea. Guests can also look forward to a remarkable spread of dining options comprising international favourites and world-renowned Asian cuisine. Showstopping Broadway-style entertainment will dazzle in an all-new musical spectacular, “Remember,” developed exclusively for the Disney Adventure, and, for every travelling group and size, there will be numerous staterooms for guests.

Bookings for the Disney Adventure are scheduled to open 10 December 10, 2024. Details on pricing and sailing dates will be released on 14 November  2024.

“As part of our unprecedented expansion for Disney Cruise Line, we are committed to delivering exceptional experiences that bring our special brand of cruising and the best of Disney storytelling to new guests on new shores,” said Disney Cruise Line Senior Vice President and General Manager, Sharon Siskie. “When the Disney Adventure sets sail in December 2025, guests throughout Southeast Asia will have the opportunity to experience the magic of their favourite Disney, Pixar and Marvel stories.”

Disney Cruise Line guests can look forward to an exceptional experience anchored in world-class entertainment, themed dining and artful accommodations. This magic will come alive on the Disney Adventure through seven themed areas: Disney Imagination Garden, Toy Story Place, San Fransokyo Street, Town Square, Wayfinder Bay, Disney Discovery Reef and Marvel Landing.

“Today we unveil the spectacular new Disney Adventure to the world,” said Disney Cruise Line Vice President and Regional General Manager, Southeast Asia, Sarah Fox. “Sailing on primarily three and four-night voyages designed with only dedicated days at sea, the ship will include something for everyone. From fun and interactive spaces for kids to relaxing venues for adults to unwind to entertaining and engaging places for families to enjoy together, guests will find endless adventures from bow to stern.”

On the upper decks, Toy Story Place will inspire guests to explore, play, connect and have fun in a whimsical water playland where the world of Pixar’s “Toy Story” will spring to life. Designed for families with young children, the area will include playful water features inspired by the films, including a large family pool, multiple whirlpools, towering water slides and interactive splash pads.

At the ship’s heart, Disney Imagination Garden will have a state-of-the-art Garden Stage with three-deck-high LED screens, setting the scene for guests with its open-air, amphitheatre-style seating. It will be home to several shows starring favourite Disney and Marvel characters, including Let’s Set Sail, a high-energy dance party that will jumpstart the fun on embarkation day; Avengers Assemble!, an epic battle of Marvel Super Heroes and Villains; Captain Jack Sparrow & the Siren Queen, a swashbuckling adventure helmed by the roguish and charming Captain Jack Sparrow; Mickey’s Color Spin Dance Party, a vibrant and energetic celebration perfect for Disney music lovers of all ages; and Baymax Super Exercise Expo, a musical exercise show inspired by the members of Big Hero 6.

Resorts World One to homeport in Taiwan

SINGAPORE, 21 October 2024: Resorts World Cruises will return to its homeport in Keelung, Taiwan, with the Resorts World One from 30 April to 9 November 2025, doubling the capacity offered in 2024. 

The 1800-passenger cruise ship will offer popular and new itineraries to Japan for its three, four and six-day cruises to Okinawa, as well as to the main islands of Kyushu, Honshu and Shikoku.

Homeporting in Keelung.

Resorts World One will be the first cruise line to depart from Keelung on Sundays to offer 15 sailings for the six-day Osaka (via Kayama)-Kochi Cruise, which coincides with the World Expo 2025 Osaka held until 13 October 2025. 

With a projection of 28 million visitors centred around this year’s theme “Designing Future Society for Our Lives”, fans of the expo cruising aboard may join the shore excursions with pre-arranged entry tickets to the massive expo site. All cruises during the peak holiday season in July and August 2025 will be to

Osaka and Kochi, as families, will be able to take their children to see exhibits from 161 countries at the Expo 2025 Osaka.

Cruising guests can also elect to have shore excursions to the historical city of Kyoto and visit the diverse attractions of Wakayama, which has the UNESCO World Heritage site of Koyasan, a sacred site with over 50 temples built over 1,200 years ago; the Wakayama Castle, a centre of historical happenings; popular onsens (hot springs) and dine into some of the best seafood restaurants in Japan. In the Shikoku region, Kochi city is another hidden gem, with the Shimanto River Valley being one of Japan’s best secrets to discover. Other attractions include

Kochi Castle, Chikurin-ji Temple, Harimaya Bridge, Ryugu Shrine and more. Also when in Kochi, the go-to cuisine has to be Katsuo no Tataki, bonito fish that has been sliced and perfectly seared.

Resorts World Cruises will also re-introduce the highly popular itineraries from Keelung to Okinawa and Kyushu for the upcoming 2025 seasonal deployment. These will include a total of eight sailings departing on Sundays for the six-day cruise to Kumamoto, Kagoshima and Naha and the six-day Nagasaki-Kagoshima-Naha cruise. Besides that, the four-day Okinawa cruises departing on selected Sundays will also cruise to both Naha and Miyakojima. In addition, short cruises over the weekend with the three-day Okinawa (Ishigaki or Miyakojima) Cruise departing on Fridays and also selected Wednesdays.

These new itineraries will increase the number of inbound Fly-Cruise passengers from all parts of Asia who board the Resorts World One from Keelung to Japan. This will provide international travellers with a holiday stay in Taiwan for a few days combined with a three, four, six or eight-day cruise to Japan.

LH names team leader for Asia Pacific sales

SINGAPORE, 21 October 2024: Brendan Shashoua has been appointed Lufthansa Group’s Senior Director of Sales – Southeast Asia and the Pacific. 

Based in Singapore, he leads Lufthansa Group’s sales force across Southeast Asia and the Pacific region. 

Brendan Shashoua.

A Swiss national, Shashoua began his Lufthansa Group career in revenue management at SWISS in 2011. After 2.5 years, he progressed into sales as a Global Key Account Manager, responsible for managing some of Lufthansa Group’s largest corporate customers. 

In 2018, he began his first-team lead position in Sales Services and Groups in Switzerland, where he was responsible for developing the inaugural Lufthansa Group Global Sales Services Competence Center. 

In July 2021, he assumed the role of Director of Regional Sales Canada, responsible for the entire Canadian market, including Lufthansa Group’s successful Joint Venture with United Airlines and Air Canada.

Borneo Pickleball 2024 a volleying success

KUCHING, 18 October 2024: After four days of intense competition and exhilarating matches, the Borneo Pickleball International Tournament 2024 (BPIT) came to a thrilling conclusion on Monday at Pikabol – Malaysia’s Pickleball Powerhouse. 

The tournament, which saw talented players from across the region, celebrated the spirit of sportsmanship, teamwork, and skill as the finest pickleball players competed for top honours.

The tournament, which took place from 10 to 13 October, brought together over 500 athletes competing in team and individual categories, including the Team Event, Mixed Doubles Veteran, and Novice Double. Spectators were treated to a display of athletic excellence as seasoned professionals and rising stars showcased their talents in every match.

Winners take the stage

The prestigious tournament awarded a prize pool of MYR20,650, alongside trophies, medals, and exclusive prizes generously sponsored by Skechers and Starbucks. Champions and runner-ups in the team event category received the coveted BPIT 2024 Trophies, symbolising their triumph and dedication to the sport.

In the Team Event, Paragon SG emerged as the champions, with Paragon Perfecto securing the Runner-Up spot after a hard-fought finale. The ESM Voltage Vipers Pickleball claimed third place, while Dayak Daily Berami proudly took fourth place. In the Mixed Doubles Veteran category, Hari Mohan and Varsha Majmudar proved their dominance, taking the Championship title, followed closely by Moon Tan and Chong Siew Tan as Runners-Up. Jeffery Kuok and Monaliza Ibrahim were in third place, while Lydia Wong and Andrew Soo took the fourth spot. 

The Novice Doubles category saw a stunning performance from Izzudin Mohd Razali and Afiq Aziz, who clinched the top spot, while Shaifful bin Sapian and Khairil Azrie bin Jamat battled their way to second place. The competition was fierce, with Sean Aziz Abdullah and Faustino Rinaldon Mundaw, Nik Nasron Bin Halik, and Muqri Othman finishing in third and fourth place, respectively. The event was a bumper success, leaving spectators in awe and setting a high standard for future tournaments.

The winners were honoured in a grand awards ceremony, where YB Datuk Snowdan Lawan presented the medals on stage. YB Datuk Snowdan Lawan commended the players for their remarkable performance and highlighted the spirit of teamwork and perseverance shown throughout the tournament. 

Sponsors and endorsers

BPIT 2024 praised its sponsors, the Malaysia Convention and Exhibition Bureau, Sarawak Energy Berhad, WTK, Starbucks, PIKABOL, DHI, Odysportsz, and Pickleball Global, for their invaluable support and ongoing commitment to the development of pickleball in the region. Their involvement has helped elevate the tournament, making it a standout event in Malaysia’s sporting calendar.

The tournament received endorsements from both the Malaysia Pickleball Association and the Sarawak Pickleball Association. It also garnered strong backing from the Ministry of Youth, Sports, and Entrepreneur Development Sarawak and the Ministry of Tourism, Creative Industry, and Performing Arts Sarawak.

Celebrating community and sport

At the closing ceremony, Ruslan Bujang, Chairman of BPIT 2024, expressed gratitude to the tournament’s key partners for their unwavering support. He extended special thanks to the BPIT2024’s Exclusive Strategic Advisor Business Events Sarawak and its partners – Malaysia Airlines, CPH Travels, Sarawak Tourism Board, and The Hemisphere — for their exceptional contributions in providing services to participants and fostering the growth of sports tourism in Sarawak.

With the 2024 edition successfully concluded, plans for the next BPIT are in the pipeline. As pickleball continues to grow in popularity across Malaysia and beyond, the BPIT remains a crucial platform for players to demonstrate their prowess and for fans to experience the very best of the sport.

https://businesseventssarawak.com

(SOURCE: BESarawak)

Thai Vietjet adds Phu Quoc flights

BANGKOK, 18 October 2024: Thai VietJet Air will increase flights from Bangkok Suvarnabhumi Airport (BKK) to the holiday island of Pho Quoc in southern Vietnam to double daily during its  Northern winter 2024/25 timetable starting 27 October 2024.

The winter schedule flights are scheduled through 31 March 2024, using A320 aircraft configured with 180 seats. The airline will offer morning and early afternoon departures from Bangkok Suvarnabhumi Airport.

There is no competition on the BKK-PQC route since the Covid-19 pandemic in 2020 when Bangkok Airways flew a daily service using the 70-seat ATR72.

Since it resumed flying the route earlier this year, Thai Vietjet fares average USD190 return trip. The average fare will drop to USD149 in October, USD125 in November, and USD162 in December.

Flight schedule

Flight VZ980 departs Bangkok (BKK) at 0940 and arrives in Phu Quoc (PQC) at 1100 (daily).
Flight VZ981 departs Phu Quoc at 1200 and arrives in Bangkok at 1320.

Flight VZ982 departs Bangkok (BKK) at 1440 and arrives in Phu Quoc (PQC) at 1600 (Daily).
Flight VZ983 departs Phu Quoc at 1700 and arrives in Bangkok at 1820.

Flight time is one hour and 20 minutes.

Competition is on the way

Meanwhile, AirAsia will seriously challenge Thai Vietjet on the Bangkok-Phu Quoc route effective 27 October when it inaugurates daily midday flights from its home base, Bangkok Don Mueang (DMK). 

Bangkok Airways, which has codeshare agreements with European airlines to transport travellers to Phu Quoc from the Bangkok Suvarnabhumi hub, remains quiet on the news front regarding the resumption of flights to Vietnam’s most popular holiday island. That might change as booking demand for Phu Quoc holidays grows from December through February. European codeshare partners will be looking for convenient connecting flights from the Bangkok hub that Bangkok Airways offered pre-pandemic.

Emirates crew trained to be future fit

SINGAPORE, 18 October 2024: In advance of its much-awaited Airbus A350s joining the fleet, Emirates has invested around USD48 million in full suites of cutting-edge equipment and systems to support both pilot and cabin crew training.

The suites include three full flight simulators integrated with innovative pilot support systems (PSS), a fixed base training device, a cabin emergency evacuation trainer and a door trainer. This investment reflects the airline’s commitment to achieve the ultimate standards and excellence in crew training. 

The PSS is an industry first and was fully conceptualised in-house by Emirates to optimise the training experience. During the briefing phase, trainees can create an interactive flight deck setup in a fully immersive environment, including building a flight plan. The setup is recalled once the trainees enter the simulator to resume training. The PSS’ debrief mode allows the instructor to playback the recorded session to review crew performance. 

The airline’s first A350 full-flight simulator received a level D qualification, the highest for this type of simulator, from the European Union Aviation Safety Agency (EASA). The initial qualification was achieved with zero findings, another remarkable feat in the simulation industry. The advanced technology not only enhances training efficiency but also empowers pilots to master the skills required for smooth operations confidently.

Emirates has ordered three full-flight simulators for its A350 fleet. The second A350 simulator is currently in its onsite acceptance stage and is scheduled to receive EASA approval in November.

The A350 fixed base training device replicates the flight deck, using visual and audio systems to make training sessions as realistic as possible.

Emirates’ Senior Vice President Flight Training Capt Bader Al Marzooqi said: “Spearheading innovation is at the core of Emirates’ DNA, and that is reflected in our newly acquired A350 training equipment suites and our advanced pilot training facility set to open later in the year. We’re proud that we now have the potential to expand our pilot training capacity by 54%. With our investments in the new simulators and systems, our pilots and cabin crew are equipped, trained and supremely confident to manage any operational challenge safely and competently.”

Shaping the future of aviation

Currently, the airline has trained nearly 30 pilots and 820 cabin crew members. By the end of November, more than 50 pilots will have completed their training on the A350 full-flight simulators prior to the aircraft’s entry into service. Emirates’ pilots and cabin crew receive robust, evidence-based training delivered in-house by highly experienced instructors in specially designed environments.

What’s more, in June of this year, Emirates announced a joint collaboration with IATA and Airbus to deliver an enhanced competency-based training and assessment programme for the A350 type rating.

Future fleet

For its next era of growth, Emirates has 65 A350s and a mix of 205 777Xs in its order book that will support the airline’s expansion goals and provide flexibility to launch new, and better serve, existing routes on its network.

An ultra-modern pilot training facility

Emirates is all set to open its advanced pilot training facility later this year. The 63,318 sqft facility can house six full-flight simulator bays for the A350 and Boeing 777X aircraft. Across the airline’s pilot training facilities, Emirates’ aviators can hone their flying skills with 17 full flight simulators offering a capacity of more than 130,000 training hours a year.

Emirates is revving up its pilot recruitment drive. Those interested in joining Emirates’ elite corps of aviators can register for the online info session on 16 October here.

For flight information and bookings, visit www.emirates.com.

Asia Pacific hotel investments make gains

SINGAPORE, 18 October 2024: Asia Pacific hotel investments will total USD12.2 billion for 2024 as an influx of investment activity, a more favourable interest rate environment and generally supportive macro and microeconomic developments will positively impact sentiment in the sector regionally. 

According to analysis by JLL, full-year Asia Pacific hotel investment volumes in 2024 are anticipated to grow by 4.3% on 2023, which totalled USD11.7 billion.   

In the first nine months of 2024, cumulative transaction volumes totalled USD9.05 billion, tracking up 15% year-on-year ($7.87 billion in 2023) and representing 90% of the volume of 2019. Led by Japan, cross-border investment surged in YTD Sep 2024 driven by large transactions in Asia, while Australia experienced a rare lull in annual activity.

“A combination of broader economic factors, including a positive macroeconomic outlook regionally, supportive interest rate policies and solid consumption factors give us confidence that full-year hotel investment will comfortably eclipse last year. Investors have consistently shown an appetite to play larger in the hotel sector in Asia Pacific, and we see no signs that activity will wane in the last quarter of 2024, making us increase our investment volume forecast to $12.2 billion,” says JLL Hotels & Hospitality Group, Asia Pacific CEO Nihat Ercan.

JLL analysis confirms that average daily rates (ADRs) in Asia Pacific are up 19% in local currencies versus the last cyclical peak in 2018-2019. Furthermore, most markets still have room to increase occupancy back to the same pre-pandemic highs, given strong business travel offsetting some pullback in leisure travel. Concurrently, JLL believes that the last leg of occupancy may take longer to come back, with MICE still slower to return and Mainland China still facing lingering economic issues in the short term, influencing overall industry performance.

On a country basis, investment volumes were generally positive in the first nine months of 2024, with a few exceptions across the Asia Pacific region.

Japan: In the first nine months of 2024, Japan further established itself as the most attractive hotel market regionally. Activity through the end of September resulted in sales volumes at USD3.8 billion. Given that investor interest is unlikely to wane, JLL forecasts total sales of USD4.7 billion for 2024, followed by an increase of 4% in 2025 at USD4.9 billion. Despite the recent interest rate hike and slight appreciation of the yen, JLL anticipates Japan’s hospitality investment to remain active given the strong underlying supply and demand fundamentals.

China: Investment in Mainland China’s hotel space totalled $1.8 billion as of end Sep 2024, reflecting a 6.4% growth from the previous year. Shanghai and Beijing remained the most actively traded hotel investment markets, accounting for over 50% of total transaction volumes. Regarding buyer profiles, high net-worth investors are still among the more active buyers of hotel assets. The market momentum will likely continue into the last quarter of 2024, with total hotel transaction volumes to reach USD2.1 billion for the full year.

Australia: Australian sales volumes will remain relatively subdued over 2024, JLL analysis suggests. Year-to-date volumes have totalled USD629 million (settled), down 38% from the same period last year. JLL estimates that total transaction volumes should reach approximately USD1.1 billion for the full year, which is below the long-term average, but it is likely influenced by the fact that many 2024 transactions could also be classified as ‘last year’ deals.

Korea: Hotel transaction volumes reached approximately USD1.1 billion in 2024 year-to-date with the Conrad Seoul comprising the largest transaction. JLL expects several additional hotels to transact before the end of the year, resulting in an estimated transaction volume of nearly USD1.3 billion for the full year 2024.

Singapore: With a tourism industry firing an all cylinders, supported by mega events and high occupancy rates, Singapore’s attractiveness to investors has remained justifiably high. Deals recorded in 2024 have eclipsed the previous years totals leading JLL to project cumulative hotel investment volume for the full year to be approximately to USD1 billion. 

Hong Kong: Hong Kong remains an active market, but buyers have become more selective, opting for city centre hotels in prime locations. JLL forecasts volumes of approximately USD500 million in 2024, roughly 35% below 2023 levels. Given that this year’s prevalence of wide bid-ask spreads is expected to moderate and tourism in Hong Kong is poised to pick up further, 2025 is projected to see more investment activity.  

India: Transaction volumes have multiplied from USD76 million in 2022 to USD337 million in 2023 and are forecast by JLL to land at USD440 million this year. Capital has been supported by the sector’s robust performance in room rates, revenue, and occupancy levels. Outside of investment, development interest remains strong, with hotel brands having signed agreements for approximately 19,500 new hotel rooms in the first half of 2024, accounting for 77% of the total number signed in 2023 in emerging metros.

Thailand: Investment volume dropped in 2023 due to a wide bid-ask spread and rising interest rates, however in 2024, there has been a remarkable recovery in investment activity. Year-to-date transaction volumes stand at USD404 million, with a projected full-year volume of over USD450 million. JLL anticipates 2025 to be on par or better with the 15-year average of USD300 million in transactions, bolstered by expected lower interest rates and positive tourism sentiment from visitors around the region.

Travelport gives Air India content wings

SINGAPORE, 18 October 2024: Travelport, a global technology company that powers travel agency bookings, and Air India report they are accelerating the launch of NDC content and servicing for Travelport-connected agencies. 

Travelport is the leading distributor of Air India content globally, connecting the airline to its network of travel agencies worldwide via the Travelport+ platform. Agencies using Travelport+ will be able to quickly and easily view and compare the airline’s NDC offers alongside traditional content during Q4 2024.

“Globally, Travelport is the leading aggregator of Air India content for travel agencies,” said Travelport Global Head of Travel Partners Damian Hickey. “Our partnership is centred around a shared belief that agencies are an essential retailing channel to provide travellers with seamless, personalised experiences for every trip, even after booking. That is why Travelport’s end-to-end NDC solution will empower agencies to directly service Air India bookings so that they can manage changes across NDC and non-NDC content seamlessly.”

Travelport’s latest enhancement to the Travelport+ platform, Content Curation Layer (CCL), simplifies accessing retail-ready content and identifying the most relevant options from airlines like Air India. Travelport’s CCL uses artificial intelligence (AI) and machine learning (ML) to filter through aggregated multi-source content to deliver accurate, standardised search results, making offers easier to understand and compare. This ensures that agents can book the best options for their travellers from any source of Air India’s content based on their needs and preferences.

“Travelport is one of our preferred technology providers,” said Air India Chief Commercial and Transformation Officer Nipun Aggarwal. “Together, we are looking to deliver a solution that makes it easy for agents to access, sell, and service Air India’s content and offers through Travelport+.”

(SOURCE: Travelport)