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4th India Holiday Report from Thomas Cook and SOTC

MUMBAI, INDIA, 30 MAY: Thomas Cook India and its group company, SOTC Travel, released their India Holiday Report 2025 this week — a comprehensive study capturing the evolving aspirations and behaviour of Indian travellers. 

Conducted across digital platforms, the study surveyed over 2,500 respondents over one month, reflecting a significant shift driven by rising disposable incomes and the growing aspirational value of travel, including experiential holidays.

With 85% of Indians planning to increase their trips and a significant proportion intending to boost budgets by up to 50%, the report paints a picture of a booming travel economy. 

High on planning lists are experiential and event-led activities, such as polar expeditions, icebreaker cruises, music concerts, global sporting events, wildlife safaris, gastronomy and vineyard trails, stargazing camps, and phenomenon travel (Northern Lights, Cherry Blossom and Midnight Sun). 

‘Phygital’ journeys, which blend digital discovery with human touchpoints, continue to influence and drive bookings. Additionally, travellers show a clear inclination towards more extended holidays. Today’s new-age Indian traveller is also keen on spiritual travel, hidden gems, and distinctive accommodations, such as igloos, treehouses, and chalets-chateaux.

Key takeaways from the survey 

Travel is now an integral part of the Indian lifestyle, driven by various factors. One of them is the introduction of new routes and direct flights are significantly improving accessibility and fuelling travel demand. 

Influence of social media, OTT platforms and movies: 60% of respondents indicate that social media, OTT platforms and movies are increasingly shaping their travel decisions.

Simplified visa processes and easy access: 44% of respondents are more likely to visit countries offering simplified visa processes, such as e-visas or visa-on-arrival options, like Thailand, Malaysia, the UAE, and Sri Lanka. Meanwhile, countries that issue long-term visas are also seeing an uptick, including Australia and Japan.

Indian consumers remain value seekers: 39% actively seek promotions, highlighting the strong influence of discounts and special offers on their purchasing decisions. Promotional campaigns & deals from tour operators and tourism boards are driving travel interest. At the same time, there is a clear shift towards trusted travel brands for premium holiday experiences, reflecting a focus on reliability.

Word of mouth remains relevant: 30% of respondents reported that recommendations from friends, family, and colleagues continue to influence their holiday decisions.

Increased frequency of holidays and longer stays 

Holidays set to double or triple: 85% of respondents plan to increase their holidays from 2 per year to 4-6 trips annually.

Smart planning fuels mini-cations: 47% of respondents intend to use long weekends and public holidays for short getaways. Similarly, there is a notable shift towards longer trips, with 54% of respondents extending their trips by 5 to 10 days.

Strong holiday spend intent: Approximately 84% of respondents plan to increase their travel spending by 20-50% in 2025, with over 18% intending to boost their budgets by a substantial 50% or more. This mirrors a broader trend, where travellers are allocating more budgets to gastronomy, experiences and shopping.

Evolving travel companion preferences: Travelling together remains the preferred mode, with 90% opting for company. Multigenerational families (65%) lead the chart, followed by couples (60%) and a rising segment — ‘frolleagues’ (colleagues who double as friends) at 28%; solo at 10%. 

Family bonding trips on the rise: There’s been an increase in travel experiences focused on family connections, such as mother-daughter trips and sibling/cousin holidays

Experiential travel takes centre stage: Close to 75% of respondents are interested in experience-led holidays. 

Over 45% of respondents are prioritising phenomenon-based travel (Northern Lights, Cherry Blossoms; Midnight Sun). There is also a growing interest in safaris, self-drives, and outdoor adventures (32%).

Gastronomy trips (26%) are increasing to France, Spain, Australia, Thailand, Malaysia, Japan and South Korea.

Event tourism (global music concerts, sporting events and festivals) is also on the rise, aligning with a focus on entertainment-driven travel experiences (22%). Australia, Abu Dhabi, and Thailand are prime destinations.

(Source: Thomas Cook India and SOTC).

Agoda supports Visit Malaysia 2026

KUALA LUMPUR 30 MAY 2025: Tourism Malaysia and Agoda join forces to position Malaysia as a top travel destination in Southeast Asia, aligning with the national campaign for Visit Malaysia 2026 (VM2026). 

Under a newly signed two-year Memorandum of Collaboration (MOC), Tourism Malaysia and Agoda will launch a series of targeted digital campaigns. These initiatives will offer travellers insights into Malaysia’s rich cultural heritage, natural landscapes, and urban experiences.

The collaboration also supports Tourism Malaysia’s goal of attracting 45 million international visitor arrivals this year. Agoda will share its global travel insights to benefit Tourism Malaysia’s policy planning and bolster existing promotional efforts, focusing on both international and domestic travellers. 

Tourism Malaysia Director-General Datuk Manoharan Periasamy stated: “Embracing digitalisation, we value our partnership with Agoda, a global digital platform, to leverage its industry expertise and innovative travel promotion strategies. Together, we are confident in attracting tourists and achieving our VM2026 objectives.”

Agoda’s Country Director for Malaysia, Fabian Teja, added: “This partnership underscores Agoda’s dedication to connecting Malaysia with travellers worldwide through our innovative technology and engaging content.”

Both parties emphasised a commitment to share best practices and insights through joint workshops focusing on traveller behaviour and sustainable tourism development. 

Cathay Group enjoys an award-winning streak

HONG KONG, 30 MAY 2025: The Cathay Group won 15 awards at the annual Customer Service Excellence Awards hosted by the Hong Kong Association for Customer Service Excellence (HKACE), held on 27 May.

The airline group took home the prestigious Grand Award for the third consecutive year. Collectively, the Cathay Group won four Gold awards, three Bronzes, five Merits and two Top 10 Young Stars of the Year awards. 

Photo credit: Cathay Group. Cathay Chief Operations and Service Delivery Officer Alex McGowan, along with senior management members, celebrated the achievements of Cathay staff.

These awards spanned a variety of categories, including Field and Special Service, Internal Support Service, ‘FrontliService’, Counter Service, Contact Centre Service, People Development, Innovative Service, and Top 10 Young Stars of the Year.

The Customer Service Excellence Awards ceremony is hosted annually by the HKACE to celebrate customer service employees and honour outstanding performers to promote a quality customer service culture in Hong Kong.

Representing the Cathay Group at the awards ceremony was Cathay’s Chief Operations and Service Delivery Officer Alex McGowan, along with other senior management members who celebrated the achievements of Cathay staff.

Alex McGowan said: “We are deeply honoured to receive multiple awards this year, especially the Grand Award for the third year running, reflecting our dedication to putting our customers at the centre of everything we do. These awards recognise the incredible efforts of our people across Cathay, especially our service delivery teams, who provide the professional, warm and heartfelt service that defines the Cathay service. The recognitions we have received will motivate us to continue to go above and beyond as we strive to become one of the world’s greatest service brands.”

Uni-Orient Travel taps TA Network’s Tour Suit

MANILA, PHILIPPINES, 30 MAY 2025: Uni-Orient Travel, one of the Philippines’ leading destination management companies, has entered into a partnership with Trip Affiliates Network (TA Network), an Asia-based travel technology provider, to implement TourSuite — TA Network’s end-to-end travel operations platform.

With TourSuite, Uni-Orient Travel will streamline its B2B operations, enhance service delivery, and expand its capacity to offer curated travel experiences across Asia and globally.

Photo credit Uni Orient Travel Inc Philippines. From left: Wilson Techico, VP Uni Orient Travel, Ho Siang Twang Managing Partner Trip Affiliates Network.

TourSuite enables real-time inventory control, dynamic pricing, booking automation, and seamless integration with suppliers and distribution partners. By digitising its core operations, Uni-Orient Travel will enhance operational agility, increase responsiveness, and scale its offerings while maintaining the personalised service for which it is known.

“TourSuite represents a transformative leap forward in how we operate and serve our partners,” said Uni-Orient Travel B2B Online System & Contracting Manager Roger Alejandro Jr. “This is not merely a technology upgrade — it’s a strategic investment in the future of travel.”

From TA Network’s perspective, the partnership reflects its commitment to enabling travel businesses through automation, digital connectivity, and scalable solutions.

“We are proud to support Uni-Orient Travel’s digital transformation,” said TA Network Regional Director – Ecosystem & Client Acquisition David Lai. “TourSuite is purpose-built for DMCs seeking to thrive in today’s digital-first travel economy. This partnership sets a strong benchmark for the region.”

The alliance reinforces Uni-Orient Travel’s position as a technological leader in the Philippine travel sector, setting a new standard for future-ready travel operations in an increasingly connected global marketplace.

About Uni-Orient Travel
Incorporated and duly established in 1976, Uni-Orient Travel has garnered top sales awards from several airlines, including Philippine Airlines, Cathay Pacific Airways, China Southern Airlines, China Airlines, Eva Airways, Korean Airlines, Asiana Airlines, Singapore Airlines, and Delta Air Lines. 

About Trip Affiliates Network
Headquartered in Singapore, with offices in Indonesia, Vietnam & Thailand, Trip Affiliates Network provides FIT/group inbound & outbound turnkey solutions & add-on direct supplier connectivity services for travel agents, wholesalers & hotels.  

ITA plots expansion for winter 2025

ROME, 30 MAY 2025: ITA Airways is undergoing significant changes to its long-haul operations for the remainder of 2025, primarily driven by its integration into the Lufthansa Group. 

During the peak summer months of 2025, ITA Airways flies to 59 destinations, including 16 domestic, 27 international, and 16 intercontinental routes. It is also planning to fly to Mauritius during the winter timetable and serve Bangkok with five weekly flights.

Photo credit: ITA. A330neo will serve the route to Mauritius.

Here’s a breakdown of key developments.

New Route to Mauritius: A new direct flight from Rome Fiumicino to Mauritius will commence on 7 November 2025, operated with a 281-seat Airbus A330neo offering two weekly frequencies. Flight time: 11 hours and 30 minutes.

Rome Fiumicino – Mauritius
From 7 November 2025 to 27 March 2026: Friday and Sunday

Mauritius – Rome Fiumicino
From 8 November 2025 to 28 March 2026: Monday and Saturday

AZ772 departs from Rome Fiumicino (FCO) on Fridays and Sundays at 2200, arriving in Mauritius (MRU) at 1120 on the following day.
AZ773 departs from Mauritius (MRU) on Mondays and Saturdays at 2210 (local time), arriving in Rome Fiumicino FCO) at 0640 (local time) on the following day.

New Daily Rome FCO to San Francisco (SFO): A daily service connecting Rome Fiumicino and San Francisco is planned to begin in October 2025. This route is expected to be operated by a Boeing 787 Dreamliner.

Expansion to North America: ITA Airways is actively evaluating five new long-haul routes, primarily to North America. While specific cities haven’t been publicly named, the airline has a documented interest in expanding its presence across the continent.

Potential Asia Expansion: The airline is keen on starting new services to Asia but faces difficulties due to the closure of Russian airspace. If Russian airspace reopens, more Asian destinations could be considered.

Based on information released by ITA Airways earlier in the year, the airline will operate five weekly services to Bangkok during the winter timetable from late October 2025 to late March 2026

Focus on Africa and South America: The integration plan with Lufthansa includes a significant expansion towards Africa and South America, with new routes to Bogotá (Colombia) and additional destinations in Brazil to complement existing ones, such as Rio de Janeiro and São Paulo.

Growing the Fleet: ITA Airways aims to expand its fleet to approximately 105 aircraft by the end of 2025. This includes the addition of new-generation aircraft such as Airbus A220s, A320neos, and A330neos.

A330-200 Schedule Extension: The Airbus A330-200 operational schedule has been extended to the end of 2025 for routes like Rome Fiumicino – New York JFK and some Rio de Janeiro flights.

Air Cambodia links Bangkok to Cambodia’s beaches

SINGAPORE, 30 MAY 2025: Air Cambodia has resumed flights between Sihanoukville and Bangkok, operating the route twice weekly since 22 May. Flights are scheduled between Sihanoukville and Bangkok on Thursday and Sunday using an A320 with 180 seats.

Air Cambodia already flies daily on the highly competitive route linking Phnom Penh and Bangkok. Still, at present, it is the only airline serving the Thai capital from Sihanoukville, a port city on the southern coast of Cambodia and the gateway to island resorts in the Gulf of Thailand, such as Koh Rong, home to the Royal Sands Koh Rong Resort.

The new route will make it more convenient for travellers heading for Cambodia’s holiday islands, further promoting tourism and cultural exchanges between Cambodia and Thailand.

Flight schedule

K6726 departs Sihanoukville (KOS) at 1220 and arrives in Bangkok (BKK) at 1335. (Thursday and Sunday).
K6727 departs Bangkok (BKK) at 1020 and arrives in Sihanoukville (KOS) at 1335. (Thursday and Sunday).

Meanwhile, Air Cambodia confirmed this week it has taken delivery of a new 70-seat ATR 72-600 aircraft ideal for short-haul flights to rural airports. The ATR 72-600 is known for excellent fuel efficiency, consuming 15 to 20% less fuel than older models and requiring a shorter runway.

Courtyard by Marriott arrives in Danang

DANANG, VIETNAM, 29 MAY 2025: Courtyard by Marriott, part of Marriott Bonvoy’s portfolio, opens Courtyard by Marriott Danang Han River, a brand-new urban landmark in downtown Danang, marking the brand’s debut in Vietnam. 

The 300-room hotel is also Marriott International’s fifth hotel in the dynamic seafront city of Danang, 4.4km from the city’s airport. 

Courtyard by Marriott opens in downtown Danang.

Positioned in the city centre overlooking the Han River, the 45-story Courtyard by Marriott Danang is poised to become one of the city’s popular venues for corporate and social events, with 10 meeting spaces and a ballroom. When guests are not working or sightseeing, they can unwind in style with a choice of restaurants and leisure facilities — a rooftop outdoor infinity pool, a  kids’ pool, and a fitness studio on the 29th floor. 

The hotel group has assigned Stefano Maccagno, Cluster General Manager of Courtyard by Marriott Danang Han River and Four Points by Sheraton Danang. 

Danang is considered one of the most compelling coastal destinations in Vietnam, boasting an international airport and several golf courses adjacent to its renowned beaches. It is also the gateway city for travellers visiting World Heritage, such as the village of Hoi An and the former imperial citadel of Hui. 

Air Niugini orders more A220s

SINGAPORE, 29 May 2025: Air Niugini, the national carrier of Papua New Guinea, has signed a firm order with Airbus for two more single-aisle A220-100s. 

This follows an initial order in 2023 for six aircraft. Additionally, the carrier has signed lease agreements for three A220-300s from US-based lessor Azorra.

Photo credit: Airbus. Firm order for two more single-aisle A220-100s.

The new order was disclosed as the first A220 for the airline entered final assembly at Airbus facilities in Mirabel, Canada.

Air Niugini Chief Executive Officer Gary Seddon said: “The A220 is set to form the backbone of our domestic and regional fleet and will support economic development in Papua New Guinea. As we continue to forecast strong growth, we have decided to increase our orders for this fuel-efficient type, bringing a whole new level of efficiency and comfort to our operations.”

Airbus’ Commercial Aircraft business EVP Sales Benoît de Saint-Exupéry added: “This is Air Niugini’s second order for the A220. We are committed to working closely with the airline as we support its fleet renewal programme.”

Combining the longest range and lowest fuel consumption, the A220 is the most modern airliner in its size category, carrying between 100 to 160 passengers on flights of up to 3,600 nautical miles (6,700 km). 

Depending on cabin configuration, the A220-100 serves the 100-135 seat market, while the larger A220-300 is tailored for the 120-160 seat market. 

The A220 is powered by Pratt & Whitney’s latest-generation GTF engines and offers a 25% reduction in fuel consumption and carbon emissions per seat compared to previous generation aircraft. As with all Airbus aircraft, the A220 is already able to operate with up to 50% Sustainable Aviation Fuel (SAF). Airbus aims for all its aircraft to be capable of operating with up to 100% SAF by 2030. 

Samui market update set for 9 June

PHUKET, 29 MAY 2025: C9 Hotelworks’ insightful marketing presentations journey to Samui Island to deliver its Tourism, Hotel & Property Market Update on 9 June at the Banyan Tree Samui.

The 90-minute learning session about Samui’s tourism, hotel, and property market provides insights into the latest numbers, trends, and outlook for the island’s ever-expanding tourism landscape.

Agenda highlights

  • A comprehensive overview of the current market landscape and forward-looking outlook from C9 Hotelworks.
  • Key data on hotel performance presented by leading hospitality analytics group STR.
  • A focused feature on the luxury villa rental and management sector.
  • A crucial discussion on Thailand’s challenges to leasehold property ownership.An exploration of Samui’s evolving real estate market.
  • An Introduction to the 2025 Thailand Property Awards.

C9 Hotelworks organises the event in collaboration with Delivering Asia, Banyan Tree Samui, SKAL International Koh Samui, Hughes Krupica, and PropertyGuru Thailand Property Awards.

Event Schedule

Date: Monday 9th June 2025
Venue: Banyan Tree Samui, Banyan Ballroom, Koh Samui
Registration: 1500 onwards
Session: 1600 to 1730

Programme

Koh Samui Tourism, Hotel, and Property Market Update
Bill Barnett, Managing Director, C9 Hotelworks

Hotel Performance Insights and Trends – Koh Samui and Thailand
Karan Mahesh, Senior Sales Manager – South & Southeast Asia, STR/CoStar Group

Luxury Vacation Rentals and Management Perspective
Femke Beekers, Cluster Country Manager – Thailand & Japan, Elite Havens and David Johnson, CEO, Delivering Asia

A Deep Dive Inside Thailand’s Leasehold Property Ownership
Desmond Hughes, Senior Partner, Hughes Krupica

Introduction to the Thailand Property Awards – 20th Anniversary Edition
Jules Kay, Managing Director, PropertyGuru International (Thailand)

Emerging Greater Koh Samui Property Market
Kara Wang, Director of Sales Channels – Group Property Development, Banyan Group Residences

Attendance is complimentary. Advance registration is required, and a QR code from Eventbrite is required for entry. For more information and to register, go to the following link CLICK

(Source: C9 Hotelworks)

BBN Indonesia grows Bamboo routes

JAKARTA, INDONESIA, 29 MAY 2025: Bamboo Airways has entered into a full ACMI (Aircraft, Crew, Maintenance, and Insurance) agreement with BBN Airlines Indonesia, a subsidiary of Avia Solutions Group, a global ACMI provider. 

The partnership will see BBN Airlines Indonesia operate a Boeing 737-900ER aircraft for Bamboo Airways as part of the Vietnamese airline’s efforts to improve operational capacity — particularly in preparation for the upcoming peak summer travel season.

BBN Airlines Indonesia’s PK-BBK with Bamboo Airways livery.

Under the agreement, BBN Airlines Indonesia will deploy Boeing 737-900ER aircraft configured in an all-economy layout to serve high-traffic routes in Vietnam and to select destinations in Southeast Asia. 

Upon arrival at Tan Son Nhat International Airport, the aircraft underwent a comprehensive technical inspection and was fitted with Bamboo Airways’ official livery before entering commercial service this week.

“We are proud to support Bamboo Airways’ capacity expansion plans through reliable ACMI solutions,” said BBN Airlines Indonesia Chairman Martynas Grigas. “Our mission is to deliver consistent, high-quality operational support, enabling our partners to focus on network growth and delivering exceptional passenger experiences.”

Bamboo Airways CEO Luong Hoai Nam added that the ACMI partnership with BBN Airlines Indonesia was part of Bamboo Airways’ plan to strengthen its fleet and ensure stable operations while seeking flexible solutions as  Vietnam’s aviation sector continues to witness strong signs of growth and recovery driven by robust domestic demand and a resurgence in international travel.

Vietnam’s airports handled over 109 million passengers in 2024, according to the Civil Aviation Authority of Vietnam (CAAV). International passenger traffic alone grew by 26%, reflecting renewed interest in Vietnam as both a tourism and business destination.

ACMI partnerships offer a flexible and immediate solution that enables carriers to scale their operations while maintaining service quality.

To ensure a seamless passenger experience, in-flight service on wet-leased flights will be jointly managed and coordinated. A Bamboo Airways cabin representative will be on board each flight to coordinate with BBN Airlines Indonesia’s experienced crew to ensure strict adherence to Bamboo Airways’ service standards.

About BBN Airlines Indonesia
BBN Airlines Indonesia is a subsidiary of Avia Solutions Group, the world’s largest ACMI (aircraft, crew, maintenance, and insurance) provider, operating a fleet of 221 passenger and cargo aircraft worldwide. The group also provides various aviation services such as MRO, pilots and crew training, ground handling, and other interconnected solutions.

For more information, visit https://bbnairlines.id/ and www.aviasg.com