Wednesday, August 27, 2025
Home Blog Page 328

Hamas conflict impacts air travel recovery

SINGAPORE, 14 November 2023: Travel analytics firm ForwardKeys says the recent Israel-Hamas conflict has negatively impacted flights to and from the Middle East and caused a global slowdown in the aviation industry. 

According to its latest analysis, flight bookings have decreased by five percentage points in the three weeks following Hamas’ attack on Israel on 7 October, when compared to pre-pandemic levels. The study compared flight bookings during the three weeks before 7 October with those during the same period after the attack.

Looking at outbound travel, flight bookings from Middle Eastern countries have fallen by nine percentage points since the outbreak of war. They slowed by 10 points from the Americas, while Asia Pacific, Europe (including Israel) and Africa each slowed by two points.

From a destination perspective, the growth in bookings to all regions of the world has slowed down, apart from Africa, which has continued to recover towards 2019 levels. Flight bookings to the Americas are down by 6pp, Europe by 3pp, Asia Pacific by 1pp, and Middle East by 26pp.

Within the region affected by the conflict, Israel has suffered the worst, with many airlines having cancelled flights. In the period since 7 October, flight bookings plummeted by 155pp (*A fall in bookings of over 100% indicates no new bookings; there have also been cancellations, depleting the existing stock of bookings.) It is followed by Saudi Arabia, down 67pp; Jordan, down 54pp; Lebanon, down 45pp; and Egypt, down 35pp. Flight bookings to GCC nations have declined by 25pp.

ForwardKeys, VP of Insights Olivier Ponti commented on the findings: “This war is a catastrophic, heartbreaking, human tragedy that we are all seeing daily on our TV screens. That is bound to put people off travelling to the region, but it has also dented consumer confidence in travelling elsewhere too.”

“As of 6 October, bookings showed that global air travel in the last quarter of the year, Q4, would reach 95% of its 2019 level, but, as of 27 October, the outlook has fallen back by 7pp and stands at 88%. The equivalent change in outlook for the Middle East is much more sobering, falling back 16pp to 110%, from 126%, before the war began.”

Thai Vietjet adds flights to China

BANGKOK, 14 November 2023: Thai Vietjet responds to Thailand’s granting visa-free travel to China’s nationals by expanding its international flight network to meet the increase in travel demand on routes from Shanghai and Hangzhou to Bangkok.

The airline will introduce two new routes linking Thailand and China’s Shanghai and Hangzhou using an A320 aircraft. Flights start on 6 December to Shanghai and 20 December to Hangzhou.

On the Bangkok to Shanghai sector, daily flights will depart Bangkok Suvarnabhumi Airport (BKK) at 1640 and arrive at Shanghai Pudong International Airport (PVG) at 2200. 

The return flight will depart Shanghai at 2305 and land in Bangkok at 0255 the following day.

Four weekly flights will operate from Bangkok to Hangzhou International Airport (HGH) every Monday, Wednesday, Friday, and Sunday.

Thai Vietjet offers zero fares (excluding taxes, fees, and extra add-on services) for bookings made between 15 and 24 November 2023 and valid for travel from 6 December 2023 to 30 March 2024 for the Bangkok – Shanghai service and from 20 December 2023 to 30 March 2024 for the Bangkok – Hangzhou service.

The temporary tourist visa exemption scheme for passport holders of the People’s Republic of China ends on  29 February 2024.

Airbnb upgrades bookings site

BANGKOK, 13 November 2023: Airbnb is introducing three upgrades that present accommodation favourites, revamped ratings and reviews and listing tabs. 

Guest Favorites 
Airbnb introduced a collection of 2 million most-loved homes on Airbnb based on ratings, reviews, and reliability data collected from over half a billion trips.

Revamped ratings & reviews
A redesigned rating page with new features helps guests understand the quality of every home. Guests have left over 371 million reviews about their stays on Airbnb. These ratings and reviews are the best way to understand the quality of a home. Reviews include more information about the reviewer and their trip — including where they’re from, the length of their stay, and whether they travelled with family, pets, or in a group.

Listings tab
Here is a set of new tools for hosts to manage their listing and showcase the details guests care about most, including an AI-powered photo tour. Managing a listing is one of the most essential parts of hosting because it’s how guests learn about a home. Listings with more details can get up to 20% more bookings. But many listings are missing the details guests care about because adding them has been too difficult. The l listings tab is the solution — a set of new tools for hosts to easily manage their listing and showcase the details of their home.

Guest Favorites, revamped ratings and reviews, the new Listings tab, and additional upgrades for Hosts rolled out worldwide last week. 

“People often describe checking into an Airbnb as a  ‘moment of truth’— when you find out if the home you booked meets your expectations,” said Airbnb co-founder and CEO Brian Chesky. “Too often, it doesn’t. We’re changing that today. With Guest Favorites, revamped reviews, and the new Listings tab, you’ll know what to expect every time you book.” 

Airbnb continues to see double-digit supply growth across all regions, with the highest growth in Asia Pacific and Latin America. In Asia-Pacific, Airbnb’s business has fully recovered to pre-pandemic levels as total nights booked grew 23% in Q3 2023 compared to Q3 2019.

Thailand, an Airbnb drawcard
Ahead of the upcoming winter and Chinese New Year holidays, Thailand is the #1 most searched destination for Chinese guests on Airbnb, with Phuket and Bangkok being the two top most searched cities for Chinese guests. Pattaya is one of the top 10 global trending destinations on Airbnb for upcoming end-of-year holidays. Thailand experienced year-over-year growth above 30% for gross nights booked on an origin basis.

Dusit signs four Indian properties

BANGKOK, 13 November 2023: Dusit International, one of Thailand’s leading hotel and property development companies, has signed HMA and RMA agreements with Ziogreen Private Limited, a distinguished property development firm headquartered in Bangalore, to manage four properties amidst the beautiful landscapes of Karnataka state, southern India.  

Slated to open in mid-2026, all four properties will have a ‘holistic wellness’ focus and operate under Dusit’s distinctive midscale brand, Dusit Princess, known for its unique integration of local culture and character within each property. 

Together, they will become integral components of two major mixed-use development projects, each comprising a Dusit Princess Hotel and Dusit Princess Residences, culminating in 450 keys.

Located in Coorg (Kodagu) – a popular destination often referred to as ‘The Scotland of India’ – Dusit Princess Coorg Hotel, Karnataka, India and Dusit Princess Residences Coorg, Karnataka, India will immerse guests and residents in the breathtaking landscapes of the Western Ghats. 

This serene region is renowned for its rolling hills, cool climate, lush forests, coffee plantations, wildlife sanctuaries, and World Heritage sites such as Talakaveri, the source of the Kaveri River.

Located within the Brahmagiri Wildlife Sanctuary and set over approximately 182,000 sq m of verdant space, Dusit Princess Coorg Hotel and Residences will be thoughtfully designed to blend with their natural surroundings and constructed using locally sourced materials. The hotel will comprise 100 guest rooms, while the residences will feature 50 villas with 100 guest rooms. The guest and resident experience will focus on wellness, curated tours, and forest treks, making it ideal for families and group leisure trips.

Ziogreen’s second large-scale wellness-focused project in Karnakata state is a 283,000 sq m mixed-use development in Bagepalli, 50km north of Bangalore International Airport on the National Highway. Overlooking the Chitravathi River, the project includes the Dusit Princess Resort Bagepalli, Karnataka, India, and Dusit Princess Residences Bagepalli, Karnataka, India.

Setting a new benchmark for wellness-themed concepts in South India, the 100-key Dusit Princess Resort Bagepalli, Karnataka will fully embrace Dusit’s group-wide wellness concept, Devarana Wellness, to deliver holistic well-being experiences far beyond the traditional spa. The stay experience will revolve around holistic healing, ayurvedic therapies, and ancient Thai healing principles. Complementing this, Dusit Princess Residences Bagepalli, Karnataka, will serve as an exclusive senior living enclave, with 150 residential villas set alongside ‘putting greens’ and other lifestyle facilities. 

“We are delighted and honoured to partner with ZioGreen Private Limited to manage these four exceptional properties in Karnataka,” said Dusit International chief operating officer Gilles Cretallaz.

“This partnership marks Dusit’s strong commitment to expanding our footprint in India and bringing our unique Thai-inspired hospitality to areas of extraordinary natural beauty. We look forward to delivering memorable moments for guests and residents and creating a legacy of enduring value for the communities we proudly serve.”

Ziogreen Private Limited executive director Balaji Reddy said: “Dusit’s unique approach to hospitality and unwavering commitment to holistic wellness aligns seamlessly with our vision for these properties. We aim to create unparalleled experiences in Karnataka’s natural paradises, where guests and residents can enjoy the beauty of these serene landscapes while enhancing their overall well-being. Together with Dusit, we look forward to having a positive impact that extends far beyond the walls of our properties.”

Dusit International presently manages a group of luxury villas in Goa, India, under its subsidiary, Elite Havens. The first Dusit-branded hotel in India, the 80-key dusitD2 Fagu, Shimla, is scheduled to open in the second quarter of 2024.

For more information: www.dusit.com

Centara: The last day for 11.11 flash sale

BANGKOK, 13 November 2023: Centara Hotels & Resorts 11.11 Flash Sale, offering travellers the opportunity to experience the best of Thailand and beyond at unbeatable rates, runs until 13 November 2023, valid for stays until 31 October 2024.

The 11.11 Flash Sale offers unrivalled rates across Centara’s six distinctive brands, each marked by world-class service and signature warm hospitality. Uniquely designed to meet the needs of every traveller and lifestyle, stays start at THB1,111 net at COSI Pattaya Wong Amat Beach and COSI Samui Chaweng Beach, while Centara Korat, Centara Udon and Centara Ubon offer contemporary rooms in Isaan starting at THB1,411 net. Guests looking for a serene beachfront getaway will enjoy rooms from THB3,111 net at Centara Anda Dhevi Resort & Spa Krabi and THB4,111 net at Centara Grand Beach Resort & Villas Hua Hin. Not to be missed either are the exceptional prices in Centara’s international destinations, including Vietnam, the Maldives, Dubai, Oman and beyond!

As part of Centara’s ongoing commitment to enhancing its CentaraThe1 loyalty programme, members will also enjoy an extra 15% savings applied on top of the already discounted room rates when logged into their accounts before booking online. Not yet a member? Sign up for free today to take advantage of this exciting offer and an array of exclusive members-only privileges: https://centara1card.com/.

In addition to the 11.11 Flash Sale, Centara is extending another special offer whereby CentaraThe1 members can redeem 1,111 Points in exchange for a THB 200 cash voucher for rooms, dining, laundry services, spa treatments and more worldwide. Normally requiring 2,400 points for the same value, this voucher is valid for six months until 30 April 2024. For more details on points redemption, members can visit: https://centara1card.com/reward.

For more information on Centara’s 11.11 Flash Sale and or to make a booking at any of the participating hotels during this five-day event, please visit: https://www.centarahotelsresorts.com/11-11-23-flash-sale

AI reshapes the travel experience

SINGAPORE, 13 November 2023: Attending the World Travel Market (WTM) 2023 for the first time, Trip.com Group is making inroads, capturing market share in Europe and reshaping the transformative role of artificial intelligence in the booking process.

Held last week in London, the WTM provided a platform for Trip.com Group to articulate its vision of reshaping the travel experience with advanced AI technology and solidifying its position as an emerging key player in the European travel market.

Boon Sian Chai, Managing Director and Vice President for International Markets at Trip.com Group, addresses the audience at the Technology Summit (PRNewsfoto/Trip.com Group).

Trip.com Group managing director and vice president for international markets Boon Sian Chai took centre stage at the WTM Technology Summit, presenting the pivotal role AI plays in revolutionising the travel sector, enhancing customer service through intelligent chatbots, and improving overall service experiences while also providing insights on the resurgence of outbound travel from China.

The introduction of TripGenie, Trip.com Group’s AI assistant, earlier this year marked a significant enhancement in the company’s technology suite. TripGenie has improved user engagement and conversion rates by personalising travel experiences and simplifying travel planning. The group plans to enhance TripGenie’s features further, augmenting its capability to provide bespoke travel arrangements.

“Our AI-driven tools, such as our curated travel lists, Trip.Trends and Trip.Best, transcend mere technological evolution,” Chai stated. “They foster a sense of community and enrich the travel experience, adding a personal touch to each journey our customers undertake.”

Chai highlighted the impressive impact of “Trip.Best,” which has markedly increased traffic and bookings for partner hotels, and the success of “Trip Moments,” which has actively involved a substantial segment of the app’s users in creating and sharing content. The Group’s strides in AI for customer service, celebrated for their accuracy in understanding user queries and high rates of resolving inquiries autonomously, have further cemented their dedication to improving customer interactions.

Influencing growth in the European Market

Although still in the growth stage across Europe, Trip.com Group’s booking data reveals a significant uptick in travel activity from Europe, with the UK experiencing a 67% increase in flight bookings and a 62% rise in hotel reservations from 2022 to 2023. This figure dramatically eclipses pre-pandemic levels registering 604% growth in flights compared to 2019. Similar upward trends are evident across other key European markets, including Germany, France, Spain, and Italy, which collectively have seen a 40% rise in flight bookings and a 60% increase in hotel bookings year over year.

TATA upgrades SQ communications

MUMBAI 13 November 2023: Tata Communications, a global digital ecosystem enabler and Singapore Airlines, the national carrier of Singapore, announced last week a multi-year agreement to transform the airline’s communications and collaboration tools to enhance employee productivity and boost user experience.

SIA and Tata Communications have a successful, long-standing association that has been strengthened over several years. This new transformative initiative delivered on the Tata Communications GlobalRapide platform enables SIA users to be connected and collaborative anytime and anywhere globally.

“We take great pride in our long-standing relationship with Singapore Airlines. As a global CommTech player, we are privileged to be chosen as their partner in progress as they emerge stronger than ever and strive to create new benchmarks in customer experiences”, Tata Communications vice president & head of Asia Pacific and Japan – enterprise Amitabh Sarkar.

Tata Communications has been working with SIA for the last five years, and in addition to the above solutions, Tata Communications IZOTM SDWAN also enables SIA with intelligent customer call routing to their global customer service centres, ensuring a seamless customer experience.

Additionally, SIA pilot and cabin crew collaboration platforms are also powered by TataCommunications MOVE, enabling a global and always connected experience for the crew. MOVE global intelligent cellular connectivity facilitates a swift and secure exchange of critical flight and passenger data on pilots and crew tablets, leading to expedited flight turn-round and enhanced on-time performance while achieving significant cost savings compared to traditional data roaming solutions.

AAPA passes SAF resolution

SINGAPORE, 13 November 2023: Airline leaders gathered at the Association of Asia Pacific Airlines (AAPA) 67th Assembly of Presidents held in Singapore last week welcomed the robust recovery of air travel in the Asia Pacific region. 

Reflecting the collective priorities and shared resolve of Asian airline leaders, the Assembly of Presidents held on 10 November passed a series of resolutions covering sustainability, aviation safety and regulatory impact.

Airline CEO panel featuring the chief executives of Thai Airways, Cathay Pacific, PAL and Air India discussing the state of the industry at the Assembly of Presidents on 10 November.

AAPA leaders pledged to work together to strive for a sustainable aviation fuel (SAF) target of 5% by 2030. The airlines disclosed their collective ambition, recognising that SAF production is nascent globally and only an adequate supply of SAF would effectively mitigate CO2 emissions in international aviation.

As post-pandemic global traffic recovers, the air transport sector remains firmly committed to addressing its carbon footprint in the long term by embracing the global aspirational goal of net zero CO2 emissions by 2050. To fulfil this objective, AAPA calls on governments, fuel producers, airports, and other industry organisations to unite globally to accelerate the transition to renewable energy and fuel the industry’s journey towards carbon neutrality.

“A harmonised global framework that enables the cost-effective supply of SAF is crucial for aviation to attain its net zero emissions goal by 2050,” said AAPA director general Subhas Menon. “By highlighting their collective ambition on SAF usage, AAPA airlines are indicating the level of SAF demand as an impetus for governments to consider the necessary support initiatives for SAF supply and for fuel producers to plan SAF production capacity to meet the needs of the industry. At the same time, a globally agreed accounting framework for airlines to account for their emission reductions should be in place based on a chain of custody approach. This will ensure that the relevant carbon abatement credits are properly attributed in the SAF supply chain from feedstock to production and use.”

Noting the crucial role played by conventional fuel suppliers in this initiative, Menon commented: “SAF is both essential and desirable for the aviation industry. In addition, SAF production represents a new growth and income opportunity for States and for waste, agriculture, and fuel industries globally. Government policy to encourage the production and take-up of SAF everywhere in the world is needed to transition to an environmentally sustainable international aviation industry.”

The Assembly of Presidents also passed a resolution on aviation safety, pledging to work with ICAO and relevant national regulators to actively generate initiatives in Asia Pacific to further enhance safety culture in various areas, especially in regions with inherent terrain, visibility, and situational weather challenges. Such initiatives could include programmes on training and education, reporting and investigation, knowledge-sharing, and deploying advanced technologies.

A third resolution was passed by the Assembly, calling on governments to avoid imposing unilateral measures on airlines that would have disproportionate impacts on operations and affect overall connectivity and schedule reliability. Governments need to consider the overall economic effects of introducing regulations that would increase the operational and cost burden on airlines, particularly in circumstances beyond the airlines’ control. Overly strict enforcement of passenger and slot-related regulations during and in the immediate aftermath of mass disruption to transportation systems may not serve the best interests of the travelling public if they are not practical, cost-effective, efficient, and sustainable.

In conclusion,  Menon noted that “the pandemic highlighted the complex and interdependent nature of the global aviation system. Sustainability, aviation safety and cross-border travel all require globally harmonised rule-making and coordination. Unilateral or inwardly focused regulatory measures can result in unintended consequences beyond a state’s borders in the wider aviation system. AAPA looks forward to working with governments and other industry stakeholders to accelerate the adequate and cost-effective supply of sustainable aviation fuels and reinforce the industry’s excellent safety, sustainability and service standards.”

(Source: AAPA)

Vietjet to launch a HCMC – Shanghai route

SHANGHAI, 13 November 2023: Vietjet will launch direct flights linking Shanghai and Vietnam’s Ho Chi Minh City economic hub from 1 December 2023. The new service will facilitate the travel demand and create more business opportunities for both cities and between the two countries. 

The flight time for the daily service is just over four hours. Flights will take off from Ho Chi Minh City at 1625 and land in Shanghai at 2130. The flights from Shanghai will depart at 2300 and arrive in Ho Chi Minh City at 0245 the following morning.

To celebrate the launch of the new route, Vietjet offered a fare of RMB600/one-way inclusive of tax and surcharge until 11 November for travel from 1 December 2023 to 31 October 2024. Chinese travellers can apply for an e-Visa to Vietnam and enjoy a stay of up to 90 days with multiple entries.

AirAsia bolsters routes to Taiwan

BANGKOK, 13 November 2023: AirAsia is introducing new direct flights between Bangkok (Don Mueang DMK) and Kaohsiung – a port city and popular tourist destination in southern Taiwan starting February 2024.

Flying four times a week (Monday, Wednesday, Friday, and Sunday), the route commences on 2 February 2024 and reaffirms Taiwan as a top destination for Thai travellers. It will give AirAsia three Taiwan routes – DMK – Taipei, DMK – Kaohsiung and Chiang Mai – Taipei. At the same time, Taiwanese nationals can travel to Thailand more conveniently as Taiwanese citizens are eligible for visit-free travel from 10 November 2023. 

AirAsia Thailand head of commercial Tansita Akrarittipirom said: “Kaohsiung is a key tourism city located to the south of the island of Taiwan and is a wellspring of natural beauty as well as hip art and trendy culture, making it a wonderful fit for Thai travellers of all styles, from shoppers and foodies to leisure tourists and art lovers. The city is also home to famed sacred sites where many Thais will surely want to pay their respects.”

Locations not to be missed in the city include the Dragon and Tiger Pagodas located at the Lotus Lake, where visitors enter the mouth of the dragon and exit through the tiger’s mouth to rid themselves of bad fortune, Pier 2 Art Center, a warehouse converted into an open-air art display with chic stores and cafes, and the home of iconic Taiwanese street food, Liuhe Night Market.

“Our introduction of flights to Kaohsiung will make it much more convenient for tourists and business people, as Kaohsiung is both a city of art and industry where investment is bustling. Convenient and modern, the city is easy to get around and even offers high-speed train travel to nearby destinations such as Pingtung and Tainan and the famed Alishan National Forest. It’s a wonderfully varied travel experience,” Tansita said. 

The new route is being introduced with a promotional fare starting from only THB2,290 per trip, with the booking window open until 26 November 2023 for travel from 2 February to 29 March 2024.