Tuesday, August 26, 2025
Home Blog Page 327

Vistara top of regional league

GURUGRAM, 15 November 2023: Vistara, a joint venture between Tata Sons and Singapore Airlines, won two recognitions at the recent APEX Awards 2024. 

Vistara took home the award for ‘2024 Best Overall Airline in Central/Southern Asia’ and was rated a ‘2024 Five-Star Major Airline’ at the award ceremony at the FTE APEX Asia EXPO in Singapore. 

Photo credit: Vistara: Airline wins two APEX accolades.

The APEX ‘Best In Airline’ Awards are based on neutral, third-party passenger feedback, and insights gathered through APEX’s partnership with TripIt from Concur, the world’s highest-rated travel-organizing app. For the 2024 Awards, nearly 1 million flights were rated by passengers across more than 600 airlines worldwide using a five-star scale. The APEX ‘Best In Airline’ Awards are independently certified by a professional external auditing company.

Commenting on the achievement, Vistara chief executive officer Vinod Kannan said: “This award is a strong endorsement of our intuitively thoughtful approach to customer service. It is also a testament to Vistara setting benchmarks for excellence in operations and service delivery in India and global markets.” 

The APEX Five Star (and APEX Four Star) Airline Awards, formally the APEX Official Airline Ratings, are the first airline rating programme based solely on certified passenger feedback.  

THAI’s financial picture turns brighter

BANGKOK, 15 November 2023: Thai Airways International forecasts rising travel demand during Q4 2023 and Q1 2024, traditionally the high season for travel to and from Thailand.

But it warns the aviation industry remains highly competitive as airlines resume services and redeploy aircraft to increase seat capacity to reach pre-pandemic levels. This can be seen in the resumption of a Bangkok-Copenhagen service by SAS for the winter timetable to tap what is popularly called the snowflake market as Europeans escape the severe winter weather for warmer climates. Lufthansa has scheduled the return of its A380 on the Bangkok-Munich route for the winter season.

In the look-forward notes attached to its financial results for Q3 2023, the airline points to the slow recovery of Chinese tourists mainly due to the country’s economic recess, rising fuel prices, and costs of overseas ground customer services. They remain a challenge for THAI in managing yield, optimising expenses, and implementing the organisational transformation plan to complete the debt and capital restructuring processes under the rehabilitation plan’s timeframe. 

THAI reported its operational performance results for the third quarter of 2023 (July to September) earlier this week, confirming total revenue, excluding one-time transactions, reached THB37,008 million, higher than last year, which stood at THB32,860 million. 

Passengers carried reached 3.27 million, 2.19 million by THAI and 1.08 million by THAI Smile Airways, an airline subsidiary due to be phased out by the end of 2023. THAI’s overall average cabin factor stood at 77.3% (THAI: 77.1% and THAI Smile Airways 80.9%), up just three percentage points from the same period last year, which was 77%.

THAI and its subsidiaries reported the total expenses, excluding one-time transactions, at THB29,289 million, higher than the previous year, which was THB28,940 million due to an increase in variable costs and fuel expenses, which was THB11,995 million. 

However, THAI and its subsidiaries reported a net profit of THB1,546 million compared to a net loss of THB4,780 million in Q3 2022. 

In the first nine months of 2023, THAI and its subsidiaries reported revenue, excluding one-time transactions, at THB115,897 million, higher than last year’s THB65,567 million. Total expenses, excluding past transactions, stood at THB86,567 million.

For the full nine months, Q1 to Q3, the airline reported an operating profit of THB29,330 million, up from an operating loss of THB548 million in 2022. The airline reported a net profit of THB16,342 million for the first nine months of 2023. 

MBS taps TA Network’s B2B channels

SINGAPORE, 15 November 2023: Marina Bay Sands (MBS) has announced an enhanced integration with Trip Affiliates Network, enabling real-time B2B connectivity with TA Network’s global ecosystem of partners through the hotel group’s distribution platforms.

TA Network will work closely with MBS on distribution-focused channels through its ecosystem, participating agencies, and B2B travel operators. This will support MBS and enhance connectivity to its unique distribution network of agents, wholesalers and corporates within the TA Network ecosystem.

Photo credit: Marina Bay Sands.

This latest partnership will extend MBS’s direct bookings across a wide range of global travel businesses.

TA Network’s turnkey solutions and connectivities unite Asia Pacific’s leading travel wholesalers, operators and destination management companies onto a single platform. TA Network focuses on customer value, direct supplier contracting, real-time connections, improved inventory management, and software integration services.

TA Network’s managing partner, Josef Foo, adds: “We are thrilled to have finalised integration and real-time B2B distribution connectivity with a world-class partner like MBS. Integrating with the existing legacy system has been a challenge. We look forward to working closely with MBS to broaden and deepen their direct booking partnerships with their preferred traditional channel operators, B2B agents and corporates.

KAL plans festive season flights to DMK

BANGKOK, 15 November 2023: Korean Air will introduce seasonal flights from Incheon Airport (ICN) Seoul, South Korea, to Don Mueang Airport (DMK) Bangkok from 3 January to 24 February 2024 to meet growing leisure travel demand for holidays in Thailand.

The airline has scheduled two flights weekly with late evening departures from Incheon on Wednesday and Saturday using a Boeing 787-9 Dreamliner aircraft. The return flights from Don Mueang Airport Bangkok are scheduled for early morning on Thursday and Sunday. 

The flights are in addition to scheduled services between South Korea and Bangkok’s Suvarnabhumi Airport.

Flight Schedule
Flight KE677 departs ICN in 2005  and arrives in DMK 0015 on Wednesday and Saturday.
Flight KE678 departs DMK at 0145 and arrives in ICN at 0915 on Thursday and Sunday.

Meanwhile, Korean Air will resume scheduled services to Komatsu and Aomori in Japan from Seoul Incheon in December 2023 and January 2024, respectively. The resumption will see the airline fully restore its Japan network to pre-pandemic levels.

The Seoul Incheon-Komatsu route will resume operations on 28 December. The flight departs from Seoul Incheon at 0735 and arrives in Komatsu at 0920. The return flight will depart at 1115 am and arrive at Seoul Incheon at 1325.

Korean Air will also resume its Seoul Incheon-Aomori service on 20 January 2024. The flight will depart from Seoul Incheon at 1030 and arrive in Aomori at 1250. The return flight departs at 1355 from Aomori to land at Seoul Incheon at 1555. Both routes will operate thrice weekly, on Tuesday, Thursday and Saturday.

Located in Japan’s Ishikawa Prefecture, Komatsu offers convenient access to the area’s renowned Tateyama Kurobe Alpine Route, making it an attractive destination for mountain lovers. Visitors can enjoy breathtaking seaside views while driving along the coastal roads. The city is also renowned for its heavy winter snowfall, attracting winter sports enthusiasts and traditional Japanese crafts, including pottery and lacquerware, with a history and heritage dating back to the 17th century.

Referred to as Japan’s hidden gem, Aomori is an attractive region to explore with its stunning nature. The city features UNESCO World Heritage sites such as the Shirakami Mountains and the scenic Sanriku Fukko National Park. Visitors can also enjoy cultural festivals, fresh local produce such as Aori apples and relaxing hot springs.

With the resumption to Komatsu and Aomori, Korean Air is restoring its pre-pandemic Japan network out of Seoul Incheon to the following 12 destinations: Tokyo Narita, Tokyo Haneda, Osaka, Nagoya, Fukuoka, Sapporo, Niigata, Okayama, Kagoshima, Okinawa, Komatsu and Aomori.

Australian travel firms honoured

SYDNEY, 14 November 2023: A record 12,000 Australians have nominated their favourite ATAS accredited Travel Brand in this year’s National Travel Industry Awards (NTIA) People’s Choice Award, supported by News Corp Australia’s leading travel media brand Escape.

The People’s Choice Award at the NTIAs celebrates the travel brands that have impacted Australian travellers’ hearts. Considering the best skills and solutions provided by Australian Travel Brands, five finalists have now been named. 

People’s Choice Award Finalists:
Abercrombie & Kent
Capricorn Travel, WA
Clean Cruising Company, QLD
Dream Maker Travel, QLD
Trafalgar

The national competition winner will be announced later this week on 18 November at the 2023 NTIAs.

The collaboration with Escape is an important ATIA initiative to reinforce the importance of choosing ATAS-accredited travel businesses.

The free-to-enter digital competition asked readers to nominate their favourite ATAS-accredited travel brand in 50 words or less to win these incredible prizes:

Major Prize 
Two return Economy Class tickets on Singapore Airlines (SIA) for travel from any Australian city served by SIA to any European or UK city served by SIA. 
12-day Best of Germany tour experience for two people, courtesy of Trafalgar. 

First Runner Up 
Two nights accommodation (twin share) at Sails in the Desert – Ayers Rock Resort, including buffet breakfast and airport transfers.
AUD500 TravelPay Mastercard Gift Card. 

Second Runner Up
One night’s stay in a Deluxe Room at Crown Towers Melbourne, including breakfast for two people at the Conservatory.
AUD500 TravelPay Mastercard Gift Card.  

ATIA CEO commented: “We’re proud of and congratulate the People’s Choice Finalists who have displayed a commitment to excellence, ensuring every holiday is incredible and unforgettable.”

“This year, the competition was expanded to include cruise lines, ATAS Accredited Travel Agencies and ATAS Accredited Tour Operators so that the wide spectrum of Australian travel could be represented in the People’s Choice.”

LADA monitors new Langkawi flights

LANGKAWI, 14 November 2023: Langkawi Development Authority (LADA) confirms AirAsia has scheduled direct flights from Kualanamu, Medan, Indonesia, to Langkawi starting 2 March 2024.

Earlier in November, LADA reported FlyDubai was planning a new flight to Langkawi due to start in February 2024, and charter flights from Poland have already been confirmed for the first quarter of 2024.

Photo credit: LADA Facebook post.

LADA’s Facebook page, updated last week, welcomed the new direct route between Kualanamu, Medan, in Indonesia, saying it was “good news for Langkawi’s tourism community.”

Timetable details for the new direct service have not been released to independent booking websites, and even the airline’s “Super App” booking site lacks any advance details of the service due to start on 2 March 2024. 

The only option is to take an AirAsia flight from Kualanamu to Kuala Lumpur, Malaysia, to connect with a daily direct flight to Langkawi. It takes just over five hours with the stop and change of plane in Kuala Lumpur with the one-way fare starting at USD55. The journey will take less than one hour once direct flights are introduced between Kualanamu and Langkawi. 

LADA is actively persuading airlines to introduce direct flights to Langkawi from key markets to boost holiday traffic and further boost Langkawi island’s tourism industry.

“Hopefully, all players in the tourism industry related to Langkawi will be able to provide good cooperation and boost the momentum of new tourist arrivals and ‘repeat customers visiting Langkawi, which certainly offers a variety of attraction products,” said the LADA Facebook post.

https://naturallylangkawi.my/

Emirates at Dubai Airshow

DUBAI, 14 November 2023: Emirates is showcasing its entire family of aircraft consisting of the airline’s latest retrofitted A380, game-changer Boeing 777-300ER, Diamond DA42-VI and Cirrus SR 22 training aircraft used by the Emirates Flight Training Academy during the annual Dubai Airshow open through to 17 November. 

The Embraer Phenom 100 charter jet is also on display. Emirates B777-300ER and A380 aircraft have the airline’s newest signature livery.

The A380 aircraft on display, one of the first 10 units to have undergone a full make-over from Emirates’ ongoing USD2 billion retrofit programme features the airline’s popular Premium Economy Class cabin and refreshed interiors and enhancements across all cabins.

The Emirates exhibition stand, open to all Dubai Airshow visitors, features several Emirates divisions. A highlight this year is the employee experience. Starting with Cabin Crew training, the gamified environments inside Emirates aircraft offer visitors a glimpse into future simulated experiences, providing a cutting-edge approach to learning and service skills development. Airshow visitors also get an early look at the revamped onboarding experience for future Emirates Group employees.

The Emirates Official store also sells aircraft models and other popular aviation and travel merchandise at the stand. For the first time, the airline’s Airbus A350 die-cast aircraft model is on sale as a Dubai Airshow exclusive.

The Emirates Flight Training Academy displays its newest and most advanced training aircraft, the Diamond DA42-VI, which it received earlier this year, in addition to its single-engine Cirrus SR 22. Emirates Flight Training Academy instructors are on hand to provide information about the Academy’s world-class training programme. The Emirates Flight Training Academy is the airline’s state-of-the-art facility that is helping to meet the global aviation industry’s future requirements for skilled commercial pilots.
For more information on the airline and to make bookings visit www.emirates.com.

Sevens tickets go on sale

HONG KONG, 14 November 2023: The Hong Kong China Rugby (HKCR) have announced that ticket sales for the world-famous Cathay/HSBC Hong Kong Sevens 2024 will open on Friday, 1 December, via the website www.tickets.hkrugby.com

Hong Kong will be the 6th leg of the HSBC Sevens 2024 circuit, with the very best men’s and women’s teams worldwide battling it out at the iconic Hong Kong Stadium from 5 to 7 April 2024, featuring an impressive line-up of 68 World Series matches over three action-packed days.

Hong Kong Stadium.

The Men’s competition will feature defending champions New Zealand alongside Argentina, Australia, Canada, Fiji, France, Great Britain, Ireland, Samoa, Spain, South Africa and the US.

Meanwhile, Women’s defending champions New Zealand take on Australia, Brazil, Canada, Fiji, France, Great Britain, Ireland, Japan, Spain, South Africa and the USA.

In addition to the World Series matches, the 2024 event will also include an invitational Asian Challenge Cup for the first time; reigning Asian Games Men’s Gold Medalists Hong Kong China, will take on Silver Medalists Japan and the ever-improving China, whilst Women’s Gold Medalists China line up against Thailand and Bronze Medalists Hong Kong China in a six-match round-robin format across the three days.

The 2024 Sevens will be the last at So Kon Po before the much-anticipated move to the state-of-the-art Kai Tak Sports Park in 2025. Over the years, the 40,000-seat Hong Kong Stadium has hosted many rugby legends, including Jonah Lomu, Christian Cullen, Waisale Serevi and David Campese, catalysing the development of the World Series and the sport’s inclusion in the Olympics.

Tickets for the Cathay/HSBC Hong Kong Sevens 2024 remain at 2019 levels, with a three-day pass priced at HKD1,950 for adults and HKD950 for children 12 and under. 

Cathay Pacific has announced exclusive travel packages for rugby fans within their designated territory. At the same time, the official platforms Klook and Trip.com are authorised by Hong Kong China Rugby to sell ticket packages for the 2024 event.

Changi offers free bike rides

SINGAPORE, 14 November 2023: Changi Airport offers bicycle rentals to passengers who have a layover in Singapore.

This year-long campaign offers passengers free use of a bicycle for two hours to explore outdoor attractions in the airport’s vicinity, including the Jurassic Mile and nearby beaches along Singapore’s East Coast.

With an emerging preference for sustainable and authentic travel experiences, the Changi Airport Connector cycling path that links to Singapore’s wider park connector network allows visitors to explore a diverse range of local sights such as the Bedok Jetty – a popular fishing spot, the East Coast Lagoon Hawker Centre and nearby residential neighbourhoods such as Bedok and Siglap. 

Changi Airport Airport Operations Services senior vice president Ang Siew Min said: “This initiative represents Changi’s endeavour to delight our passengers as they fly through our airport or visit Singapore. We hope our passengers can experience the tropical outdoors of our airport and its unique surrounding attractions beyond the indoor terminal offerings.”

Passengers with more time to spare and are keen to venture further can pay to extend the bicycle bookings to enjoy more local sights and sounds at their own pace. To help passengers make the most of their time, Changi Airport Group has mapped out four different routes lasting two to six hours. Each route recommends experiences that appeal to different interests, from appreciating local culture and cuisine to exploring the rustic charms of a quaint part of Singapore.

At the bicycle return point at the airport, pay-per-use shower facilities and an alfresco café and bar are readily available, making it convenient for passengers to refresh and recharge before their onward journey. Advance booking is now available on Changi Airport’s website.

Destination Mekong meets in Phnom Penh

PHNOM PENH, 14 November 2023: Destination Mekong Summit will take place in Phnom Penh, Cambodia, from 6 to 7 December 2023, adopting the theme “Mekong in Motion, Mekong Emotions”.

The event is billed as a networking opportunity for key players in the Mekong tourism industry to connect and learn from decision-makers, investors, entrepreneurs, and other stakeholders shaping the future of tourism in the Greater Mekong Subregion.

The line-up of speakers has yet to be announced.

The DMS23 continues to be a free event for Destination Mekong full members and partners who must show they are members to get a link to register for the event without fees. There is also a virtual attendance slot, but for non-members wishing to attend in person, the event’s registration fee is USD100, according to the website. It’s the first time the organisers have price-tagged the event for non-members. An early bird, 30% discount, is available until 17  November using the code DMEarlyBird.