BANGKOK, 7 July 2025: Norse Atlantic Airways confirms it will launch a new route between Manchester (UK) and Bangkok (BKK), Thailand, with flights commencing 26 November 2025.
Operating a weekly service, every Wednesday from Manchester, the airline will offer the first direct flight to Bangkok from the northwest UK city. Using a Boeing Dreamliner configured with 338 seats the once weekly flight will tap a market estimated at 100,000 passengers who annually travel between Manchester and Bangkok, as well as another 100,000 passengers connecting with flights to and from other cities in the UK and Thailand.
Norse Atlantic Airways said in a press statement that the new route “marks a bold step in addressing the region’s largest underserved long-haul market.”
Norse Atlantic Airways CEO Bjørn Tore Larsen added: “This route has been waiting to happen, and we’re proud to be the ones making it a reality. Manchester is a key gateway to the North of England, and Bangkok is a magnet for adventure, business, and culture. Connecting the two cities is a natural next step for Norse as we continue to disrupt and expand in the long-haul space.”
Norse’s entrance into the Manchester-Bangkok market offers a game-changing alternative to indirect, time-consuming connections and supports both inbound tourism to the UK and business or leisure travel to Thailand.
Flights are now available for booking on www.flynorse.com, with one weekly rotation during the winter season and potential for expansion based on demand.
New route details
The new service from Manchester (MAN) to Bangkok (BKK) will launch on Wednesday, 26 November 2025.
Flight ZO891 will operate weekly, departing from Manchester (MAN) every Wednesday at 2040 and arriving in Bangkok (BKK) at 1805 local time plus a day (Thursday). Flight time: 11 hours and 30 minutes.
Flight ZO892 will depart Bangkok (BKK) at 2000 and arrive in Manchester (MAN) at 0215 (plus a day, Friday). Flight time: 13 hours and 15 minutes.
Return fares start at GBP259, including taxes. The Boeing 787 Dreamliner has 338 seats, configured with 56 premium economy seats and 282 in economy class.
DUBAI, 4 July 2025: Emirates will be layering on more retrofitted Boeing 777s and Airbus A380s on its existing schedules to Shanghai and Zurich; expanding Milan, Rio de Janeiro and Buenos Aires schedules; and upgrading its services to Shanghai and Singapore with A380 deployments.
Emirates’ latest schedule, capacity enhancements, and newly retrofitted aircraft deployments are in response to increased demand across the airline’s network, offering more customers the opportunity to enjoy the airline’s signature onboard experience, particularly its highly acclaimed Premium Economy cabin.
The airline’s ambitious retrofit programme is progressing with remarkable momentum, as one aircraft undergoes a comprehensive nose-to-tail refresh every three weeks. Emirates’ engineering teams have retrofitted 60 aircraft since the start of the programme in November 2022.
Emirates’ latest schedule enhancements, all effective from 26 October, include:
Ramping up operations to Milan with the addition of a third daily flight, EK 101/102. The third daily flight will be served with a Boeing 777-300ER aircraft.
Emirates’ linked services to Rio de Janeiro and Buenos Aires, EK247/248 will become daily flights.
After being served with a retrofitted Boeing 777 from 20 July, the airline will upgrade its services to Shanghai on the EK302/303 to the iconic Airbus A380, and the airline’s second daily flight to the city, EK 304/305, will be served with a retrofitted Boeing 777 aircraft.
From this winter, the third daily flight between Dubai and Singapore will be served with the airline’s flagship A380 on the EK 314/315.
Emirates will upgrade its second daily Zurich flight, EK 85/86, from 1 February 2026 to an A380, replacing the current retrofitted Boeing 777 aircraft. Premium Economy will debut on Emirates flight EK87/88 with a newly retrofitted A380, also starting from 1 February 2026.
Despite a dynamic operating environment, business has been as usual across the Emirates network, and the airline continues to ramp up its operations to respond to demand this summer and the upcoming winter period.
Customers can enjoy the latest Emirates products onboard its retrofitted Boeing 777s and A380s with a better experience in the skies across every cabin class. The four-class Emirates Boeing 777 features 6 or 8 first-class suites, 38 or 40 business seats, 24 premium economy seats, and 256 economy seats. On a four-class Emirates A380, the premium economy cabin is located at the front of the main deck, with 56 seats arranged in a 2-4-2 configuration. Each seat offers generous pitch and width for working and relaxing, as well as customised features like in-seat charging points and a side cocktail table.
Tickets can be booked on emirates.com, the Emirates App, Emirates Retail stores or via both online and offline travel agents.
KUCHING, 4 July 2025: ‘Eat Roam Relish: Sarawak, Malaysia’, the new six-part television series produced for the Sarawak Tourism Board and airing on SBS Food, SBS OnDemand and the Asian Food Network, is epic in scope, visually immersive and mouth-wateringly transportive.
This project marked the first long-form series for Benjamin O’Donnell, Producer and Director and Giovanni Pacialeo, Director and Cinematographer, founders of Delicious Film & Content.
Building on their collective experience in the food filmmaking genre, they combined their expertise in narrative long-form content, advertising, and Tabletop production to shape this series.
To authentically capture the stunning colour, soul, and vibrancy of Sarawak’s food culture, O’Donnell and Pacialeo teamed up with a local crew, wading through rivers and climbing jungle mountains, all while toting their equipment.
O’Donnell said the project is a powerful example of how brand-funded content, when executed at the highest production standards, can deliver a compelling and entertaining ‘postcard’ for a region.
“The result is enduring; audiences all around the world will be able to experience the Sarawak region as they go on an experiential journey with Audra.
“We like to think of it as Chef’s Table smashed with Stanley Tucci’s Searching for Italy – it blurs the lines between documentary, presenter-led storytelling, and advertorial.
“At its heart is Audra, who fully immersed herself in each moment, sharing with the audience her knowledge, personal insights and reflections,” said O’Donnell.
Pacialeo, who was also the cinematographer on the series, said filming the show was a creatively rich experience.
“Capturing the landscape was considered with a cinematic approach. Each interconnecting visual was carefully designed to shape the show’s visual style.
“As we scouted locations, a deeper understanding began to emerge. The landscape, people, colours and food are not separate elements but part of an interconnected whole.
“Eat Roam Relish is true to its title. It’s an immersive experience that shines a light on the locals, ensuring their voices, stories and pride of place are given space to resonate on screen,” said Pacialeo.
WTFN and experienced figure in Australian food television (My Kitchen Rules, MasterChef Australia and Ready Steady Cook) and Senior Producer Astrid Sampson said: Eat Roam Relish captures Audra Morrice in her true element.
“The gastronomic feasts are complemented by the warmth of the people and the beautiful cinematography in this series; a blending that uncovers not only culinary secrets, but dishes that are bursting with flavour and guaranteed to delight viewers,” said Sampson.
Eat Roam Relish: Sarawak, Malaysia starring Audra Morrice aired on SBS Food, SBS OnDemand from 2100 AEST Wednesday 28 May, and will feature on the Asian Food Channel during August 2025.
BANGKOK 4 July 2025: Centara Hotels & Resorts received four major accolades at the 2025 Trip.Best Awards by Trip.com, a globally trusted travel platform.
These wins reaffirm Centara’s standing as a key player in the global hospitality industry, reflecting the group’s ongoing excellence in operational performance, guest engagement, and family-focused offerings.
This year, Centara received the following distinctions:
Together, these awards underscore Centara’s robust market presence and commitment to delivering meaningful, high-quality experiences across its global portfolio.
MUMBAI, 4 July 2025: Thomas Cook India and SOTC Travel launch ‘TravSure’ – A pioneering, comprehensive, safe travel programme to assure customers in uncertain times.
In a focused endeavour aimed at bringing back confidence in travel amidst global uncertainty, Thomas Cook (India) Limited, India’s leading travel services company, and its group company SOTC Travel, have launched ‘TravSure’.
A first-of-its-kind, safe travel programme reiterates Thomas Cook and SOTC’s customer-first commitment – and delivers a stress-free journey with comprehensive support and financial protection.
Emergencies result in significant disruptions to travel plans, with cascading challenges for customers, including cancellations, charges, and rescheduling. Recognising the multiple pain points that arise during emergencies, TravSure has been designed to provide customers with 24/7 assistance and support through a dedicated representative. Importantly, the program protects travellers from financial burdens by covering costs that arise during such unforeseen events.
With traditional travel insurance policies typically excluding war/war-like and force majeure scenarios, Thomas Cook & SOTC’s travel policies underscore TravSure as a bold industry-first initiative, designed to fill that critical gap and financially safeguard their international group tour customers.
The programme offers protection against travel emergencies, including flight suspensions, trip curtailments due to war or war-like situations, political unrest, riots, and airspace closures. TravSure aims to empower customers: travel with confidence, knowing you are protected at every step.
TravSure pledge
Free rescheduling and refund in emergencies for unused services.
Applicable across Thomas Cook India and SOTC Travel’s international group holidays.
Additional Trip Protection
Covers costs for flight rescheduling due to war and war-like disruptions, for flights booked by Thomas Cook India/ SOTC Travel.
Hotel stays at the destination/ during transit due to unforeseen emergency situations.
Coverage limit up to USD1500 per person for air and land expenses on International group travel.
24×7 Customer Support
Dedicated resource offering real-time support for emergencies, changes or queries.
Thomas Cook (India) Limited, President & Country Head – Holidays, MICE, Visa, Rajeev Kale said: “With TravSure, we have taken yet another pioneering step to ensure that our travellers feel protected and supported – at every stage of their journey.
In today’s uncertain travel landscape, assurance is the need of the hour, and TravSure aims to provide comprehensive protection and round-the-clock dedicated support, safety and assurance for our international group tour customers. TravSure is more than just a service – it is a bold step forward in empowering our customers to explore the world with confidence, knowing that they’re backed by the strength of Thomas Cook’s TravSure – every step of the way.”
SOTC Travel President & Country Head – Holidays & Corporate Tours, SD Nandakumar noted: “At SOTC, we understand that today’s Indian traveller is both eager to explore, yet mindful of uncertainties. Our TravSure initiative has been thoughtfully designed to support this mindset. By offering robust protection and assurance, TravSure empowers our customers to plan their dream holidays without the fear of financial setbacks. It is a significant step in reinforcing trust and redefining travel confidence — ensuring our travellers feel secure, supported and free to focus on the joy of discovery.”
SINGAPORE, 4 July 2025: Meliá Hotels International (MHI) is spotlighting its accelerated expansion in the region at this week’s ILTM Asia Pacific, pledging that one in every three future hotel openings will fall in the luxury segment, led by the debut of landmark properties such as Paradisus Bali, its first all-inclusive luxury resort in Asia.
Strategic growth backed by strong results
Recognised as the most sustainable hotel company in Europe by S&P Global and ranked second globally by TIME Magazine and Statista, MHI is expanding its global luxury footprint while redefining destination-led hospitality in Asia.
In 2024, MHI reported a consolidated revenue increase of +6,4%, and increased net profit by +24.5% versus the previous year. Average revenue per available room (RevPAR) improved by +10.7% (almost doubling the industry’s average) driven by strong rate growth and recovery across leisure and corporate travel markets.
MHI’s luxury and premium brands currently represent 65% of its portfolio, supported by its strategy to sign 30 new hotels annually, favouring asset-light, high-value partnerships. The Company now faces a positive semester, following a strong Q1 in which it increased RevPAR by 6.5% and its consolidated profit by 94% compared to the same period in 2024.
Expanding luxury footprint in Asia-Pacific
In 2025 and beyond, MHI is strengthening its presence in Asia-Pacific (APAC) through the debut of its Paradisus by Meliá and The Meliá Collection luxury brands.
Opening in December 2025, Paradisus Bali will be the group’s first all-inclusive resort in Asia. Moving beyond the concept of all-inclusive, Paradisus Bali’s Destination-Inclusive programme prioritises guest immersion in the destination, while emphasising holistic well-being. Daily exclusive experiences will be available, both inside and outside the property, with each designed to help guests discover the beauty, rich culture, and natural wonders of Bali. Guests can explore locally rooted wellness rituals, refined dining across eight restaurants and twelve venues, and immersive experiences for both adults and families.
With 485 rooms and suites alongside seven private villas, Paradisus Bali also features The Reserve, an adults-only sanctuary offering exclusive privileges, and Family Concierge, a programme designed to deliver elevated experiences for family travellers.
The Meliá Collection, a curated collection of independent hotels with endless charm and a distinct homey feel, will make its Asia debut in 2026. Meliá Ba Vi Mountain Retreat is nestled in the serene Vietnamese highlands, surrounded by lush greenery and misty mountain views. In Laos, Grand Luang Prabang captures colonial charm with its elegant architecture and sweeping views of the Mekong River. Further north, the Meliá Collection Arxan will offer a peaceful escape in the forested mountains of Inner Mongolia, designed as a secluded sanctuary that embraces nature and local heritage.
Gran Melia: Bringing Spanish culinary excellence to Asia
MHI is also making its mark in the region through elevated gastronomy. In Vietnam, Villa Le Corail, A Gran Meliá Hotel, offers a blend of Mediterranean elegance and Vietnamese coastal charm on the shores of Nha Trang. The resort’s signature restaurant, Hispania, brings Spanish culinary traditions to life using fresh local ingredients — a concept originally developed by renowned Spanish chef Marcos Morán. The Nha Trang kitchen is led by Chef Azizskandar Awang, and the restaurant has already earned acclaim, including a spot on Tatler Best 100 Restaurants 2025 and recognition from Robb Report as one of Asia’s top 25 dining destinations.
In Indonesia, ERRE & Urrechu Jakarta — Asia’s first Basque fire-grilled fine dining concept by Chef Iñigo Urrechu — brings Northern Spain’s culinary heritage to Gran Meliá Jakarta, further reinforcing the group’s reputation for exceptional F&B offerings.
“Asia Pacific is one of the most dynamic and promising regions for luxury travel,” said MHI Regional Managing Director, Asia-Pacific Ignacio Martin.
“As traveller preferences evolve and demand for high-end, culturally resonant experiences grows, Meliá is uniquely positioned to lead. With every new opening, we aim to blend the soul of Spanish hospitality with the richness of local culture – creating not just exceptional hotels, but flagship destinations that reflect the future of luxury in Asia.”
MANILA, 4 July 2025: Philippine Airlines launched its new Manila – Danang direct flights on Tuesday, 1 July, with Flight PR585 departing Manila at 1110.
The Philippine flag carrier begins the service with three weekly flights linking Manila, the Philippines’ capital, with the coastal city of Danang in central Vietnam.
From left: New NAIA Infra Corp. (NNIC) Terminal 1 Manager Arnel Atis, Department of Tourism Chief of Staff and Undersecretary for Tourism Regulation Coordination & Resource Generation Shahlimar Hofer Tamano, Ambassador of Vietnam to the Philippines Lai Thai Binh, PAL President Richard Nuttall, PAL Executive Vice President / Chief Operating Officer Atty. Carlos Luis Fernandez, and Manila International Airport Authority (MIAA) Senior Asst. Gen. Manager Lourdes Reyes.
Philippines’ national airline said it plans to increase to four weekly flights by November 2025. The early morning departure from Manila ensures passengers can enjoy a full day in Danang, making the most of their trip from the moment they arrive.
Various local officials and aviation stakeholders celebrated the inaugural flight with a send-off ceremony at Terminal 1 of the Ninoy Aquino International Airport (NAIA).
“We at Philippine Airlines are proud to celebrate our inaugural service linking Manila and Danang,” said PAL President Richard Nuttall. “As we welcome Danang to our global network, PAL now serves three destinations in Vietnam, more than in any other ASEAN country, and that speaks of the solid bond of friendship that unites the Filipino and Vietnamese people. We look forward to flying travellers to the gateway of central Vietnam.”
Danang is gaining popularity as a prime holiday destination due to its diverse tourism offerings, thriving food and café scene, cultural experiences, scenic views, and easy access to UNESCO World Heritage sites.
Currently, PAL operates 24 weekly nonstop flights to cities in Vietnam — Danang, Ho Chi Minh City (formerly Saigon), and Hanoi, including three weekly flights that directly connect Cebu with Ho Chi Minh City.
For the Danang flights, PAL is deploying Airbus A321 jetliners that accommodate up to 199 passengers, offering both business class and economy class service options.
SINGAPORE, 4 July 2025: Cathay Pacific has unveiled The Most Fun Per Km2, a new travel campaign inviting travellers across the Southeast Asia region to discover Hong Kong’s hidden treasures within a designated km2.
Hong Kong has witnessed a 12% year-on-year jump in visitor arrivals since the start of 2025, signalling a growing interest in the city as a travel destination. Celebrating the richness and diversity of Hong Kong, this campaign surprises travellers by shining a spotlight on the city’s boundless energy, inviting both first-time visitors and seasoned explorers to uncover endless adventures in every square kilometre.
Centre: The Most Fun Per Km2 campaign visual Left and right: Screenshots from Irny’s and Kai’s adventures in Hong Kong. Photo credits: Cathay Pacific
Launched in partnership with the Hong Kong Tourism Board, The Most Fun Per Km2 (square km) kicks off by following three passionate travellers – Kai, Irny, and Suhada – as they make their way through Hong Kong, finding exclusive attractions within the square kilometre they are assigned.
Cathay Pacific’s SEA Regional Head of Customer Travel and Lifestyle Jonathan Ng said: “Through The Most Fun Per Km2, we’re highlighting how every corner of Hong Kong – whether in downtown Central or the outlying islands – is packed with excitement, culture, and discovery.”
He continued, “Hong Kong may span just 1,104 Km2, but it is a bustling metropolis offering a kaleidoscope of experiences. It’s astonishing how in one corner, one can find neon-lit night markets and art-filled lanes, and in the next, serene temples and calming waterfronts – proving that no two square kilometres are ever the same. And as the home carrier of Hong Kong, we’re very proud to be part of that journey to help travellers experience all that the city has to offer.”
To inspire travellers to enjoy all that Hong Kong has to offer, the campaign adopts a fun and social-led approach to convey the spirit of The Most Fun Per Km2, where audiences can experience a slice of Hong Kong’s diversity in bite-sized itineraries through the adventures of the three travellers.
Kai will roam the stilt-house streets and bustling waterfront of Tai O, uncovering the charm of this historic fishing village. Often described as the “Venice of the East”, Kai will soak in panoramic views on a boat tour, savour the silkiest tofu pudding at Tofu Grandma Station, and buy cute souvenirs at the Shui Mui store.
Meanwhile, lifestyle blogger Irny will wander through the neon-lit buildings and vibrant streets of Tsim Sha Tsui, introducing Muslim-friendly eateries such as Marouf & Puff Bake, and exploring vintage finds. A reflection of Hong Kong’s multicultural and inclusive spirit, Muslim travellers will be spoiled for choice when it comes to dining, nature exploration and souvenir shopping in the city.
Lastly, culture curator Suhada will reveal heritage landmarks that have been transformed into trendy hotspots in Central. She will be visiting the rejuvenised Central Market, uncovering antique finds along Cat Street, and sipping coffee from a former jail cell at On The Hill Coffee Bar in Tai Kwun, now a heritage and arts centre.
Watch their travel chronicles here, and discover curated experiences, hidden gems, and attractive fares – all designed to inspire visitors to explore every square kilometre of the city.
Hong Kong Tourism Board, Regional Director of Southeast Asia Liew Chian Jia said, “We’re delighted to partner with Cathay Pacific on this campaign that brings to life the incredible depth and diversity of Hong Kong. By spotlighting hidden gems and local experiences, both familiar and beyond the usual visitor hotspots, the campaign reveals just how much variety and excitement can be found throughout the city. We hope it inspires travellers to rediscover Hong Kong in new and unexpected ways.”
Leo Singapore Group Executive Creative Director, Asheen Naidu added: “Our creative vision behind the campaign was to showcase the juxtaposition that defines Hong Kong, where its densely packed streets turn into a canvas for endless discovery. We wanted to highlight how proximity fuels possibility; where a Michelin-starred restaurant, a tucked-away jazz bar, and a shopper’s paradise can all exist within just one square kilometre.”
In addition to the attractions showcased in the campaign, visitors have much more to look forward to as they plan their travels to the city this year. An exciting lineup of events awaits in the upcoming months, including major K-Pop concerts by Riize and LE SSERAFIM, as well as the Hong Kong Football Festival featuring international clubs such as AC Milan, Arsenal, Liverpool FC, and Tottenham Hotspur.
SINGAPORE, 4 July 2024: Scoot, the low-cost subsidiary of Singapore Airlines (SIA), announced Thursday the launch of new flight services to Danang and Nha Trang in Vietnam, and Kota Bharu in Malaysia.
These flights will commence progressively between October and November 2025.
Photo credit: Scoot. A320.
Subject to regulatory approvals, Scoot will also launch services to Medan and Labuan Bajo in Indonesia, and Okinawa in Japan, during the Northern Winter 2025 season that starts in late October.
Danang is known for its beautiful beaches, numerous bridges and natural beauty like the Marble Mountains. It also provides easy access to the UNESCO World Heritage site, My Son Sanctuary, and ancient towns like Hoi An and Hue. Further south in Vietnam, Nha Trang’s bustling nightlife and fresh seafood are a draw for those seeking a tropical getaway.
Three times weekly flights to Danang will begin on 20 October 2025 using an Airbus A320. Flights will progressively increase to daily flights by December 2025.
Two times weekly flights to Nha Trang will commence on 21 November 2025, operated by the Embraer E190-E2 aircraft, and will progressively increase to five times weekly flights by January 2026.
Kota Bharu, known for its royal palaces, riverside mosques and bustling markets, is a cultural and historical hub in Malaysia’s Kelantan state. It offers travellers an authentic glimpse into traditional Malay culture, including Rebana Ubi (traditional drums), Silat Dance and Wayang Kulit (shadow puppetry).
Scoot will operate twice-weekly flights to Kota Bharu, starting from 26 October 2025, using the E190-E2 aircraft.
One-way economy class fares start from SGD115 to Danang, SGD78 to Kota Bahru and SGD135 to Nha Trang, inclusive of taxes.
The new flights opened for bookings on Thursday, 3 July, via Scoot’s website and mobile application, and will be progressively available through other channels.
With the launch of services to Kota Bharu, Danang and Nha Trang, Scoot will operate 115 weekly flights to 12 cities in Malaysia and 44 weekly flights to five cities in Vietnam.
In addition to the new destinations, Scoot will also make adjustments to its network from July 2025, in anticipation of increased demand for air travel.
In Southeast Asia, Scoot will increase flights to several destinations. Flights to Jakarta, Indonesia, will increase from 25 to 28 flights weekly, starting in July 2025.
The Philippines will see services to Clark increase from five to seven flights per week starting from August 2025.
Flights to Davao will increase from 10 to 12 times weekly, as well as Manila, from 13 to 14 times weekly, as of September 2025. Seven of the weekly services will use Boeing 787 widebody aircraft. Thailand will also see services to Hat Yai increase from 10 to 11 weekly from September 2025.
Flights to Australia increase
As previously reported, Scoot will also increase its frequencies to Australia. Flights to Perth will increase from 12 to 14 times weekly starting in August 2025, while flights to Sydney will increase from 10 to 14 times weekly starting in July 2025.
Scoot Chief Executive Officer Leslie Thng said: “We are excited to broaden Scoot’s network with these new destinations. At the same time, the increased flight frequencies to certain cities in the upcoming months leading up to the year-end holiday season will support higher demand. We will continue to seek new growth opportunities and expand our footprint in the region, to connect our customers to more destinations, new adventures and unique experiences.”
In addition to the sales launch for the new destinations, limited-time promotional fares to select destinations will be available on Scoot’s website and mobile application from 8 to 13 July 2025.
SINGAPORE, 4 July 2025: Qantas confirmed on Wednesday that a cyber incident occurred in one of its contact centres, impacting customer data.
“The system is now contained,” the airline assured passengers in an announcement released on 2 July.
It read: “We understand this will be concerning for customers. We are currently contacting customers to make them aware of the incident, apologise and provide details on the support available.”
The airline stated that the incident occurred when a cybercriminal targeted a call centre and gained access to a third-party customer service platform. However, it affirmed there was no impact on Qantas’ operations or the safety of the airline.
Qantas detected unusual activity on a third-party platform used by the airline’s contact centre. It took immediate steps and contained the system.
There are 6 million customers with service records on the compromised platform.
The airline reports it is continuing to investigate the proportion of the data that has been stolen, “though we expect it will be significant.”
An initial review has confirmed the data includes some customers’ names, email addresses, phone numbers, birth dates and frequent flyer numbers.
Credit card details, personal financial information and passport details were not deposited in the hacked system. No frequent flyer accounts, passwords, PINs or login details were compromised. Qantas has in place a multi-factor authentication for its frequent flyer accounts using SMS or an authentication app.
Qantas has initiated an investigation and is implementing additional security measures to restrict access and enhance system monitoring and detection.
Qantas has notified the Australian Cyber Security Centre and the Office of the Australian Information Commissioner. Given the criminal nature of this incident, the Australian Federal Police has also been notified. We will continue to support these agencies as the investigation continues.
Qantas Group Chief Executive Officer Vanessa Hudson said: “We sincerely apologise to our customers and we recognise the uncertainty this will cause. Our customers trust us with their personal information, and we take that responsibility seriously.
“We are contacting our customers today, and our focus is on providing them with the necessary support. “We are working closely with the Federal Government’s National Cyber Security Coordinator, the Australian Cyber Security Centre and independent specialised cyber security experts.”
