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Thomas Cook and SOTC release Business Travel Report

MUMBAI, 27 February 2026: Thomas Cook (India) Limited,  and its group company, SOTC Travel, have released the inaugural edition of their Business Travel Report 2026, offering insights into­­ the evolving priorities, patterns and pressures shaping business travel across India.

The survey, conducted over two months, is based on responses received from 25 leading enterprises across sectors, including BFSI, manufacturing, hospitality, healthcare, conglomerates and professional services, along with insights from internal booking and transactional data. The report highlights a strong revival in business travel demand, alongside a heightened focus on cost optimisation, policy discipline, traveller experience and compliance.

Key takeaways

Business travel demand remains resilient: Nearly 65% of corporates expect their business travel volumes to increase over the next 12 months, while 30% expect it to remain stable. Only 5% anticipate a decline. This translates to 95% of respondents projecting stable-to-growth spend, underlining travel’s continued role in driving growth, client engagement and business continuity. Client meetings, sales-related travel and internal business-critical movement continue to dominate business travel demand.

Technology and data-led decision-making on the rise: More than 70% of corporates are increasing their reliance on digital tools for booking, approvals, expense management and MIS reporting, enabling improved visibility, policy compliance and data-backed decision-making across business travel programs.

Shift towards value-driven travel management: While cost optimisation remains critical, over 62% of respondents highlighted a move towards value-led travel decisions — balancing cost efficiency with safety, reliability, compliance and traveller well-being. This has elevated the role of managed travel programs and strategic travel partners.

Traveller experience, flexibility and duty of care gain prominence: Alongside business objectives, over 56% of respondents acknowledged the growing importance of these factors — particularly for frequent flyers and senior leadership. The findings point to a clear trade-off between traveller convenience and policy compliance, underscoring the need for smarter, more flexible travel policies supported by technology and data-led controls to reduce friction while maintaining governance.

Policy tightening and supplier renegotiations gain momentum: Close to 60% of corporates have tightened or are revisiting their travel policies. Renegotiation of airline and hotel contracts, rationalisation of preferred suppliers and stricter approval workflows have emerged as key levers to offset rising costs and tax-related pressures.

B-Leisure travel on the rise: 68% of corporates report that employees are increasingly extending business trips to include personal leisure time — blending work and downtime. This growing shift is prompting organisations to reassess travel policies, clarify cost‑sharing norms and offer greater flexibility to support work‑plus‑leisure travel.

Domestic hubs dominate: 72% of corporate travel continues to be domestic, led by key business hubs such as Mumbai, Delhi-NCR, Bengaluru, Chennai, Hyderabad and Pune. These cities remain critical for client meetings, internal reviews and project-based travel. On the international front, Singapore, Thailand, Hong Kong, the Maldives, Dubai-Abu Dhabi, the UK, Italy, the Netherlands, the US, South Africa, and Australia remain preferred destinations for leadership meetings, supplier engagements, and strategic business expansion — with China and Japan emerging strongly on the radar.

­­Rising airfares and costs driving sharper controls: A sharp 80% of respondents reported an increase in Average Ticket Prices (ATP) over the past year — with over 36% witnessing a significant rise of more than 15%, and 45% reporting a moderate increase of 5–15%, highlighting tighter controls, booking mandates, and closer monitoring of travel spends.

GST and input tax credit challenges add pressure to travel budgets: GST-related complexities continue to weigh on business travel programs. Over 55% of respondents highlighted challenges around GST applicability, compliance and input tax credit (ITC) optimisation — particularly for air travel and hotel stays. This has led corporates to increasingly seek structured invoicing, compliant supplier ecosystems and expert support to minimise leakage and improve tax efficiency.

Thomas Cook (India) and SOTC Travel President & Group Head, Global Business Travel Indiver Rastogi said: “We are pleased to launch the Thomas Cook India and SOTC Travel Business Travel Report 2026, which presents a comprehensive view of how leading Indian corporates are recalibrating travel strategies in an increasingly dynamic environment. The findings highlight a clear shift towards value-driven programmes, accelerated technology adoption and tighter governance. 

“At Thomas Cook India and SOTC Travel, our sustained engagement with customers and deep market understanding have enabled us to anticipate shifts early and introduce innovations such as Dhruv.ai, our voice-enabled AI advisor, and TravelOne, our integrated booking and management platform — helping create smarter, policy-aligned and technology-enabled travel ecosystems”.

(Source: Thomas Cook India and SOTC Travel)

Qantas boosts A380 flights to Singapore

SINGAPORE, 27 February 2026: Qantas will nearly double A380 flights between Singapore and Sydney later this year, increasing premium seats on the route by up to 18%.*

The move will see Qantas operate the Superjumbo on 13 of its 14 weekly Singapore-Sydney services from 7 December, with the 14th service continuing with the airline’s Airbus A330.**

Photo credit: Qantas. A380 flights increase on the Sydney-Singapore route.

The additional premium seats will give customers more opportunities to travel in the aircraft’s First, Business and Premium Economy cabins and enjoy features like the onboard lounge.

The A380 features 14 individual first class suites that convert into a 212-centimetre fully flat bed, 70 business suite seats and 60 premium economy seats. 

Premium passengers also have access to the aircraft’s upper-deck lounge, with booth-style seating for 10, a self-service bar, and the option to order signature drinks and snacks. 

Qantas operates first and business lounges in both Sydney and Singapore.

The 26 February announcement comes as Qantas Frequent Flyers can boost their status or Qantas Points balance with the ‘Twice as Rewarding’ offer returning this week.

Asia is home to one of the largest populations of Qantas Frequent Flyers outside Australia, from Australian expats living in Singapore to locals who travel regularly for work and leisure.

Members who book any Qantas-marketed and operated regional, domestic or international flight can earn either Double Status Credits or Double Qantas Points. Members can also stack double points on Qantas Hotel and Holiday bookings made during the same period.

Qantas Executive Vice President – Asia, Nick McGlynn commented: “We’re seeing demand for premium travel continue to grow and moving to an almost entirely A380 operation between Singapore and Sydney means we can offer significantly more first class, business and premium economy seats for our customers.”

* The increase in premium seat capacity is a comparison between the NW2025 and NW2026 seasons.

**The additional A380 service will operate six days a week (Monday to Saturday), replacing the A330 service and is subject to government and regulatory approval.

(Source: Qantas)

Pulau Tuba ferry service supports local community

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LANGKAWI, 26 February: An air-conditioned mini ferry service from the Kuah Tourist Jetty to Pulau Tuba, launched last October, has been declared a success, boosting tourist visits that have generated valuable revenue for the island’s local community.

Pulau Tuba, a serene “hidden” island just a 15-minute boat ride from the main Langkawi resorts, is famous for being one of the few inhabited islands in the archipelago group that has resisted the heavy commercialisation. It’s Langkawi 30 years ago: Slow-paced, rustic, and full of traditional kampung (village) charm.

Photo credit: Bestuba. New mini ferry service to Pulau Tuba attracts Langkawi visitors.

Bernama reported earlier this week on the progress of the ferry service that has served the Tuba and Straits Islands Community Cooperative since last October, with a 100-passenger capacity per trip.  

Introduced by the Community Cooperative of Tuba Islands and Selat Bhd (Bestuba), the Mini Ferry Service has strengthened Pulau Tuba’s tourism appeal, with passenger numbers reaching around 6,000 per month, especially during school holidays and long weekends, according to the Bernama report.

Pulau Tuba is famous for its traditional fishing-village atmosphere and natural beauty, with potential to be an added-value tourist attraction when combined with visits to Langkawi.

How to Get There

To reach Pulau Tuba, you must take a boat from the main island of Langkawi.

Departure Point: Boats typically depart from the Marble Jetty (near the Kuah Jetty) in Kuah.

Boat Ride: The journey takes approximately 15-20 minutes. Local boats often wait for enough passengers before departing, or you can charter a private boat.

What makes Pulau Tuba special?

The “Time Travel” Vibe: Unlike Pantai Cenang’s bustling bars, Pulau Tuba is a quiet fishing and farming community. You’ll see water buffaloes roaming paddy fields and traditional wooden houses.

Eco-Tourism: It is part of the Dayang Bunting Marble Geoforest Park. It features rare geological formations, limestone caves (such as Gua Kelawar, or Bat Cave), and dense mangroves.

The Bridge to Dayang Bunting: A colourful bridge connects Pulau Tuba to the neighbouring Pulau Dayang Bunting, allowing you to explore both islands by motorbike or bicycle easily.

Top things to do

Rent a bicycle: This is the best way to see the island. The roads are winding and quiet, perfect for a leisurely ride through the villages.

Try the “Mee Udang” (Prawn Noodles): The island is famous for this dish, featuring fresh, giant prawns caught by local fishermen.

Hiking: You can trek up to the Bukit Kecik viewpoint or explore the “Valley of the Bees” for incredible panoramic views.

Bird Watching: It’s a haven for hornbills and Brahminy kites (the reddish-brown eagles Langkawi is named after).

Homestays

Tuba Beach Resort: One of the more established spots. It has colourful chalets right by the water and a very relaxed vibe.

Farid Homestay: Great if you want a more authentic, local family-run experience.

Tuba Langkawi (Homestay): Often praised for its hospitality and proximity to the best “Mee Udang” spots.

For more information, visit: Bestuba | Langkawi 

(Source: Bernama and additional background)

Exploria uncovers hidden realms

SINGAPORE, 26 February 2026: Mandai Wildlife Reserve will open Exploria on 3 March 2026, making it one of Southeast Asia’s largest indoor, nature-themed multimedia attractions extending 10,000 sqm in exhibit space. 

The new attraction invites visitors to experience extraordinary environments and phenomena rarely accessible to humans — from prehistoric eras and extreme habitats, to microscopic ecosystems and the depths of ocean darkness. 

Photo credit: Mandai Wildlife Group

Exploria welcomes visitors of all ages, with a focus on engaging teenagers and young adults. The multi-sensory attraction shows how life survives and adapts across Earth’s ecosystems using real-world footage and science-led storytelling. 

Visitors can walk among towering dinosaurs, experience the power of a monsoon storm, and peer into microbial worlds under magnified projections. Interactive elements and layered engagements allow visitors to explore at their own pace, deepening their understanding of how ecosystems function, how species adapt and how human choices can influence the balance of life on the planet.

Mandai Wildlife Group CEO Bennett Neo said: “With Exploria, we are opening a new dimension of nature at the Mandai Wildlife Reserve. Visitors step into immersive worlds where hidden systems of life come alive, from the tiniest insects to the forest canopy above. Through science-guided storytelling and interactive exploration, they witness the delicate balance of ecosystems and experience how everything in nature is connected. Exploria is a bold addition to our wildlife and nature destination, inviting everyone to explore, learn and connect with the natural world in ways they’ve never imagined.”

Visitors begin their journey at ‘Our Interconnected World’, the central hub of Exploria, before venturing into five worlds. At the heart of the hub is the Biopool, anchored by a four-metre LED globe that gently pulses like a living heartbeat, symbolising the interconnectedness of humans and nature. 

As visitors explore, every action sends visible pulses of light to the globe, which responds in real time to collective participation. This interaction expresses Exploria’s central idea that small individual actions combine to create meaningful change. The globe also comes alive during The Planet Awakens, Exploria’s signature light and sound show, igniting the space with synchronised projections, dynamic colours and rhythms that capture the energy and diversity of the five worlds that await.

Each world offers its own unique exploration and surprises. To enhance the experience, a recyclable Radio-Frequency Identification (RFID) wristband adds a personalised, interactive element. Visitors can create a digital avatar, activate interactive installations and earn species badges as they engage with the responsive media features. A live scoreboard in Exploria’s exit tunnel tracks each visitor’s progress. 

Each guest’s profile remains active for a year, encouraging friendly competition and repeat visits as they continue to collect badges and build their achievements. The experience also encourages close attention to the surroundings through Hidden Gems — subtle surprises embedded in the physical environment that are revealed by scanning RFID wristbands at specific spots. Additionally, each world features Memory Hooks – unique photo stations that guests can unlock to capture memorable moments from new perspectives.

Explore five worlds

In Realm of the Giants, visitors step into a world where prehistoric life towers overhead. Monumental installations and augmented reality (AR) windows bring ancient landscapes to life, placing guests face-to-face with Mesozoic dinosaurs and colossal sea creatures that once ruled the Earth. A centrepiece of this zone is The Giants Show. This eight-minute, 360-degree standing theatre experience surrounds visitors in visuals, light, sound and motion, sweeping them through 500 million years of life on Earth, from the rise of the earliest giants across land, sea and sky, to their dramatic extinction.

Micro Worlds shifts attention to life at vastly different scales. Interactive glass orbs and projection domes magnify hidden microbial and invertebrate ecosystems, which are usually invisible to the naked eye. Guests peer into the unseen worlds of plankton, insect colonies, fungi and bacteria, discovering how these tiny yet crucial organisms quietly sustain life on Earth.

At Bitdeer AI Extreme Frontiers, visitors are transported to some of the planet’s most challenging environments through virtual expeditions and simulator rooms. From polar bears navigating melting Arctic ice to Namaqua chameleons thermoregulating in arid deserts and demoiselle cranes migrating at high altitudes, the experience offers a visceral glimpse into habitats few humans will ever encounter firsthand.

Infinite Wonderland celebrates the extraordinary biodiversity of rainforests and coral reefs through richly layered multi-sensory details. Wildlife emerges from dense foliage and vibrant reefscapes, revealing species that often remain concealed in these complex ecosystems. 

World of Darkness uncovers the secrets of life without light in caves and the deep ocean, highlighting the remarkable adaptations of species such as the bioluminescent vampire squids, eyeless yeti crabs and blind cave fish.

Exploria will open to visitors on 3 March 2026, with operating hours from 1100 to 2000 on weekdays and until 2100 on weekends and public holidays. Standard admission is priced at SGD38 for adults and SGD28 for children and students. 

Residents with a WildPass digital membership enjoy discounted admission at SGD34.20 for adults, SGD25.20 for children and students, and SGD20 for seniors.

Exploria is located at the eastern cluster of the Mandai Wildlife Reserve.

(Source: Mandai Wildlife Reserve)

PATA teams up with DevelopmentAid

BANGKOK, 26 February 2026: The Pacific Asia Travel Association (PATA) has signed a Memorandum of Understanding (MoU) with DevelopmentAid, an international information service provider headquartered in Nicosia, Cyprus.

The collaboration will strengthen cross-sector knowledge sharing between the tourism and global development sectors, delivering mutual benefits to members of both organisations.

PATA CEO Noor Ahmad Hamid said: “Through this new partnership with DevelopmentAid, PATA is expanding access to critical information for our members while encouraging strategic connections between the Asia Pacific travel and tourism and the international development sector and the international development community. By leveraging DevelopmentAid’s global market intelligence, we aim to help our members identify funding opportunities, strengthen partnerships, and ensure knowledge continues to play a central role in sustainable development.”

DevelopmentAid, Head of Department, Strategic Partnerships and Donors Relations, Mariana Uzun added: “Partnering with PATA represents a strategic step in expanding DevelopmentAid’s engagement with tourism stakeholders across the Asia-Pacific. By combining PATA’s extensive regional network with DevelopmentAid’s global market intelligence, we aim to support informed decision-making, partnerships, and sustainable development initiatives that benefit destinations, organisations, and communities alike.” 

The agreement establishes the organisation as an Affiliate Partner. It outlines several areas of collaboration, including jointly developed initiatives such as research projects, the co-creation of resources for PATA members seeking development funding, and capacity-building training and webinars on topics such as fundraising, tendering, and project cycle management. Additionally, the partnership involves mutual advocacy and promotional efforts.

As part of the agreement, DevelopmentAid will offer PATA members one month of complimentary access to its platform, a 10% discount for first-time subscribers, and access to the Call4Partners matchmaking service to identify relevant local and international partners for new or ongoing projects.

About PATA
The Pacific Asia Travel Association (PATA) is a not-for-profit membership association dedicated to advancing a meaningful Pacific Asia tourism economy. PATA brings together governments, industry leaders, academia, and communities to drive positive, lasting change. Founded in 1951 and headquartered in Bangkok, the Association also has an official office in Beijing. Visit www.PATA.org.

About DevelopmentAid
DevelopmentAid is a leading international platform offering access to tenders, grants, calls for proposals, donors, projects, and expert profiles, along with advanced tools for matchmaking, recruitment, and business development. Serving government agencies, NGOs, consulting firms, financial institutions, and private sector organisations worldwide, DevelopmentAid supports partnerships across the development ecosystem. Visit www.developmentaid.org

In addition, TenderWell (https://tenderwell.com/)  provides access to government tenders and procurement opportunities across multiple countries and sectors. Serving government agencies, NGOs, consulting firms, financial institutions, and private sector organisations worldwide.

(Source: PATA)

Why Thailand attracts hotel investors

PHUKET, 26 February 2026: A new joint report by C9 Hotelworks and Watson Farley & Williams provides a detailed examination of why Thailand continues to attract sustained international investment into its hotel and hospitality sector, even as global capital markets remain cautious and development risk rises across Asia.

The Thailand Hotel Investment Guide 2026 combines market intelligence, performance data, and legal structuring insight to position Thailand as one of the region’s most resilient and investable hospitality markets. 

It highlights the continued interest in the country’s hotel market from global private equity, institutional investors, family offices, developers, and hotel operators, drawn by Thailand’s depth of tourism demand, diversified resort and urban markets, and attractive risk-adjusted returns relative to other regional destinations.

“Thailand has evolved into a highly institutionalised hospitality investment market,” said C9 Hotelworks. “International investors are increasingly focused on income-generating assets, platform strategies, and opportunities to enhance value through repositioning, rebranding, and operational optimisation rather than purely greenfield development.”

Key findings point to a shift away from trophy acquisitions toward yield-driven hotels, lifestyle resorts, and mixed-use hospitality projects, including branded residences and conversion-led opportunities. The report also examines how operating models are changing, with a growing preference for asset-light structures, third-party management, and brand affiliations that improve performance while preserving flexibility at exit.

From a legal and transactional perspective, the guide provides practical insight into how cross-border hotel investments are being structured in Thailand. Ownership frameworks, joint ventures, long-term control mechanisms, and risk allocation are analysed, providing clarity on how international investors navigate regulatory requirements and execution risk in live transactions.

“Hotel investment success in Thailand is increasingly determined by structure and governance, not just asset quality,” Watson Farley & Williams commented. “Well-advised international investors are using sophisticated joint venture and management frameworks to balance control, compliance, and long-term commercial objectives.”

Positioned within the broader context of global capital flows into Asia-Pacific hospitality, the report frames Thailand not as a short-term recovery story, but as a mature and adaptive investment platform. With established infrastructure, deep operating expertise, and a proven tourism base, Thailand continues to stand out as a core market for international investors seeking.

 To read or download the guide: CLICK.

(Source: C9 Hotelworks)

ACI World reveals airport winners

SINGAPORE, 26 February 2026: Airports worldwide are outperforming other industries in customer experience, with passenger satisfaction continuing to rise, according to the 2025 ASQ Customer Experience Awards announced on Tuesday by Airports Council International (ACI) World, in partnership with Gold sponsor SITA.

The results come amid continued traffic growth, with global passenger volumes reaching 9.8 billion in 2025 and projected to rise to 10.2 billion in 2026. High passenger expectations are placing increasing pressure on airports to deliver efficient, welcoming, and high-quality experiences at scale.

Best Airports for departures, Asia Pacific, 40 million passengers or more 

View the full list of winners: ASQ  Customer Experience Awards 

What are the ASQ Customer Experience Awards?

ASQ is the only global benchmarking programme that measures passenger satisfaction while they are at the airport, when their experiences are live, providing the most accurate and timely picture of the passenger experience at each step of the journey. 

Passengers are randomly selected at departure and arrival gates using a scientifically designed sampling methodology, with surveys collected across all operating hours, days, and months.

Each year, the ASQ Customer Experience Awards recognise airports worldwide that passengers have said performed best across multiple dimensions of the customer experience.

Photo credit: ACI World. Nearly 707,000 passengers surveyed worldwide, in real time.

Highlights and the latest findings

Passenger satisfaction increased globally despite continued traffic growth.

Nearly 707,000 passengers surveyed worldwide, in real time.

More than half of the world’s air travellers passed through an ASQ-rated airport.

Border and Passport Control recorded the largest satisfaction gains globally.

Airport ambience and cleanliness were the strongest drivers of overall satisfaction.

Several award categories feature more than 35% new winners.

“Airports are demonstrating that passenger satisfaction can continue to rise despite growing pressure,” said ACI World Director General Justin Erbacci. “These awards reflect the collective efforts of airport teams and stakeholders worldwide. As we celebrate the ASQ programme’s 20th Anniversary, we recognise two decades of trusted insights and recognition that have helped airports create better and more memorable journeys. Congratulations to all the ACI ASQ Customer Experience Award winners for their unwavering dedication to passenger experience.”

“Air travel is evolving at pace, with passengers expecting more seamless and rewarding experiences than ever before,” said SITA Senior Vice President of Borders, Pedro Alves.

What’s driving higher passenger satisfaction

The 2025 ASQ results show that passengers increasingly value clean, welcoming airport environments and smooth, human-centred interactions. Improvements in Border and Passport Control highlight the critical role of frontline staff in reducing stress and uncertainty at key moments of the journey. These findings align closely with insights from the ASQ 2026 Global Traveller Survey Report.

Recognising excellence worldwide

The winners announced this year represent the largest pool yet: 100 airports worldwide were recognised for excellence in passenger experience, with 195 awards presented across all categories and regions, including:

88 Best Airports at Departures

23 Best Airports: Most Dedicated Staff 

26 Best Airports: Easiest Airport Journey

23 Best Airports: Most Enjoyable Airport

29 Best Airports: Cleanest Airport

6 Best Airports at Arrivals

In addition, eight airports were awarded the ACI World Director General’s Roll of Excellence, recognising their performance and consistency in delivering a high-quality passenger experience.

The 2025 ASQ Customer Experience Awards Ceremony

The 2025 ASQ Customer Experience Awards Ceremony will take place at the ACI World Airport Experience Summit in Istanbul, Türkiye, from 31 August to 4 September 2026. This prestigious annual gathering is the premier airport event dedicated to customer and employee experience. It will welcome over 800 airport executives, customer experience experts, and related professionals to learn about the latest strategies shaping the industry.

For more information on ACI World, visit: ACI World

(Source: ACI)

Holland America debuts longer South America voyages

SEATTLE, 26 February 2026: Travellers looking to explore South America and Antarctica in 2027 and 2028 will have more opportunities with Holland America Line’s upcoming season of extended voyages. 

Starting earlier than in past years, the 2027/2028 season offers additional sailings and more ways to experience the region. All itineraries are 14 days or longer and are designed to showcase iconic landmarks and remote destinations.

Photo credit: Holland America.

Nieuw Amsterdam will make her debut in South America during the season, sailing on voyages ranging up to 41 days from October 2027 through March 2028. Guests will be able to take in Antarctica’s icy landscapes, the Amazon River, the Chilean Fjords and many of South America’s most celebrated ports.

Nieuw Amsterdam debuts in South America

Nieuw Amsterdam’s arrival in South America brings added capacity and an enhanced onboard experience to the region for the 2027–2028 season. The ship replaces Oosterdam and offers guests more stateroom and suite options along with a range of popular dining and enrichment venues.

The season begins with Holland America Line’s 26‑Day Inca Coast: Mexico & Latin America Legendary Voyage, an extended journey from Vancouver, British Columbia, Canada, to San Antonio (Santiago), Chile, sailing  7 October 2027, aboard Nieuw Amsterdam. The itinerary features overnights in Manta (Quito), Ecuador, and Callao (Lima), Peru. It includes calls across California, Mexico, Guatemala, Costa Rica, Ecuador, Peru and Chile — providing rare opportunities such as crossing the Equator and visiting Machu Picchu, along with meaningful time in vibrant coastal cities.

Itinerary Highlights

28-Day Legendary Amazon Explorer (Zuiderdam, round-trip Fort Lauderdale, 6 January 2028): Sail deep into the heart of the Amazon rainforest, with overnight stays in Manaus and visits to Parintins, Alter do Chão, Santarém, Boca da Valeria and Caribbean gems like Martinique, Barbados and St. Lucia.

17-Day Inca & Panama Canal Discovery: Lima Overnight (Nieuw Amsterdam, 21 March  2028): Cruise between San Antonio (Santiago) and Fort Lauderdale, taking in the modern wonders of the Panama Canal and diving deeply into Fuerte Amador (Panama City) and Callao (Lima)’s unique cultures and distinctive local charm during overnight stays.

(Source: Holland America)

Zurich names Asian travel team leaders

SINGAPORE, 26 February 2026: Zurich Cover‑More, a leading travel insurance and assistance provider and part of Zurich Insurance Group, has announced the appointment of Jon Ford as Head of Asia and Tricia Lim as Head of Commercial Operations and Delivery, Asia.

Ford, who is currently Head of Partnerships for Zurich APAC, will retain his existing role while taking on the additional responsibility of leading Zurich Cover-More’s Asia travel division. 

Photo credit: Zurich Cover-More. Jon Ford as Head of Asia.

Based in Singapore, he will work with Matthew Reilly, Chief Operating Officer, Zurich APAC, and Donna Dorairajoo, Head of International, Zurich Cover‑More.

With more than 25 years of global business experience, Ford has held leadership roles across insurance, technology and consulting. He will lead Zurich Cover‑More’s sustainable growth agenda and partnership development across key Asian markets.

Previously, he was Vice President & Regional Head of Partnership Distribution with Chubb in Asia Pacific and, before that, led strategic regional partnerships for Accenture and Navitaire across Asia Pacific. He has worked with Zurich APAC since 2022.

Tricia Lim, Head of Commercial Operations and Delivery, Asia.

New Head of Commercial Operations and Delivery, Asia, Tricia Lim, will work with Ford to grow Zurich Cover-More’s travel business in Asia. She has more than 20 years of experience in the insurance and travel industry and has been with Travel Guard in Asia for the past two-plus years.

In this role, she will take on expanded responsibilities, focusing on operational excellence, regulatory compliance, and platform and partnerships delivery across the region. She will ensure the maintenance of high standards of customer service and business continuity, and the sustainable scaling of operations for future growth.

These appointments reflect Zurich Cover-More’s commitment to growing the group’s travel business in Asia following the establishment of Zurich Cover-More as Zurich Group’s global travel business in late 2024 after Zurich acquired AIG’s Travel Guard business.

Zurich Cover-More is one of the world’s largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. Its family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. 

(Source: Zurich Cover-More)

Cathay’s January traffic climbs 11%

HONG KONG, 26 February 2026: Cathay Pacific and HK Express carried a combined 3.3 million passengers in January 2026, an 11% increase compared with January 2025, while available seat kilometres (ASKs) increased by 14%, the Cathay Group reported in its latest traffic data for January released on Tuesday.

Cathay Chief Customer and Commercial Officer Lavinia Lau said: “As a Group, we have made a solid start to 2026 with momentum from the robust year-end travel peak sustaining into early January. 

Photo credit: Cathay Group.

She added: “Our solid start to the year has continued in February. On 14 February 2026, both Cathay Pacific and the Cathay Group achieved new single-day passenger records. Cathay Pacific surpassed the 100,000 mark for the first time in its history, carrying 100,747 passengers onboard. Together with HK Express, we carried a combined total of around 128,000 passengers.”

Cathay Pacific

The airline saw robust demand in early January, driven by outbound student traffic and travellers returning from the year-end holiday season. This was followed by a strong rebound in business travel, with load factor for our premium cabins exceeding January 2025 levels. The airline also experienced a significant increase in transit traffic as it added frequencies across its network, further strengthening the connectivity of the Hong Kong international aviation hub.

“The Lunar New Year holidays in February have just passed, and we saw robust leisure traffic as customers across Asia took advantage of the extended holiday period. Looking ahead to Easter, travel demand remains robust. We anticipate bookings to accelerate as more customers book closer to their departure dates,” Lau commented on current traffic trends.

Cathay Cargo

Cathay Cargo carried 5% more cargo in January 2026 than in January 2025, while Available Freight Tonne Kilometres (AFTKs) increased by 3%.

“Looking ahead, we expect demand to pick up again in the rest of the first quarter after a softer period over the extended Lunar New Year holidays. Lau forecast.

HK Express

HK Express carried more than 710,000 passengers in January 2026, an increase of 8% year on year, while Available Seat Kilometres (ASKs) grew by 13%.

In January, HK Express continued to record passenger growth supported by solid load factors on its South Korea and Thailand routes. Looking at February and March, bookings remain healthy on the back of strong growth in travel demand to the Chinese Mainland and Southeast Asia. 

“Notably, on 20 February 2026, HK Express achieved a new single-day record, surpassing 30,000 passengers carried onboard for the very first time,” Lau concluded.

(Source: Cathay Group)