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Connecting People, Connecting Hearts

KUALA LUMPUR, 13 September 2022: A little over 21 years ago, two gentlemen from the music industry Tony Fernandes and Datuk Kamarudin Meranun bought AirAsia for a mere MYR1 on 8 September 2001.

The almost bankrupt airline was saddled with debts of over MYR40 million in debt. Today, 21 years later, it has flown 700 million guests evolving from a two-aircraft airline to become a one-stop-shop platform to include e-hailing services, food delivery, logistics, fintech and airline engineering & maintenance.

Back in 2001, with the world as their oyster, Tony Fernandes and Datuk Kamarudin Meranun embarked on a life-changing journey that would soon enable everyone to fly.

Some 21 years, 252 months and 7,674 days later, Tony Fernandes, CEO of Capital A, the holding group that owns AirAsia, comments:

“What a ride it has been! Twenty-one incredibly meaningful years and a loyal family that I could not be more proud of and thankful for. Like every family, we’ve had some tough times. These last few years have been unimaginably challenging – we went from flying 90 million passengers a year to having to ground our entire fleet at one point due to the pandemic.

There are no words to express how grateful I am to my dedicated Allstars for weathering through these times and to our loyal guests who’ve supported us and chosen us repeatedly. I always say – we never waste a crisis or let it get us down.”

To celebrate this historic birthday, AirAsia has launched a new campaign with the underlying message ‘Some things never change.

“Through this campaign, we come together, near and far, as we reminisce about the impact AirAsia has had on our lives as a homegrown company that constantly strives to uphold its values as a brand that brings the masses together.”

In conjunction with its 21st birthday, the airline will launch a can’t-be-missed and a first-of-its-kind sales campaign.

The Philippines plans a tourist hotline

MANILA, 13 September 2022: A new tourist hotline will be up and running by the end of the year for travellers visiting the Philippines, the Department of Tourism announced during last week’s Travel Tour Expo 2023.

Tourism Secretary Christina Frasco announced at the show the imminent launch of a “tourist assistance call centre”, according to the Philippines News Agency.

Photo Credit: DOT) Tourism Secretary Christina Frasco.

“This year, we will launch a multilingual tourist assistance call centre that will cater to requests for information and assistance she told travel executives who attended the fair. She called it a “one-stop shop where tourists could get information and raise travel concerns.”

Philippine Travel Agencies Association president Michelle Taylan noted it would help to rebuild travel confidence in the wake of the Covid-19 pandemic.

Thailand and South Korea have similar assistance centres that respond to travel-related emergencies and provide recommendations on travel for visitors.

DOT will also develop a Tourist Lifecycle App, which Frasco said would serve as a “super app” that connects tourists to accredited tourism establishments, rides, restaurants, tour operators, and tour guides, the Philippines News Agency reported.

(Source: PNA)

Thai Vietjet boosts regional flights

BANGKOK, 13 September 12, 2022: As travel rules relax in regional destinations, Thai Vietjet will increase flights from Bangkok to Japan and Taiwan.

Flights from Bangkok’s Suvarnabhumi airport to Fukuoka will increase from four to five weekly starting 1 October 1, 2022, while flights to Taipei in Taiwan will double from one to two flights weekly, effective  2 October 2022.

“After a long break from Covid-19, the gradual recovery of the international travel market is a good sign for the airline industry. Beyond our expectations, we found positive feedback from the travel markets in Japan and Taiwan since the two of our flight services initially launched. With further relaxation of travel restrictions by the two governments, we are eager to add more flights during the upcoming peak travel season,” said Thai Vietjet director of commercial Pinyot Pibulsonggram.

Thai Vietjet commenced flights connecting Bangkok (Suvarnabhumi) and Fukuoka on 16 July  2022 and to Taipei on 18 August.

On the Fukuoka route, flights are scheduled on Monday, Tuesday, Wednesday, Friday, and Saturday, with a flight time of five hours and 30 minutes. Daily flights are on the table shortly.

On the route to Taipei, the airline will fly every Thursday and Sunday, with a flight time of three hours and 45 minutes. See the flight schedule below.

In addition, the airline has also announced a new international service from Bangkok (Suvarnabhumi) to Phu Quoc (Vietnam), starting from 12 October 12, 2022. It will be the first direct flight link between Bangkok and the popular holiday island in southern Vietnam since the Covid-19 pandemic.

Currently, passengers entering Thailand are no longer required to possess a certificate of testing for a negative Covid-19 result before entering the country or upon arrival. Passengers are also not required to quarantine upon arrival due to the removal of the ‘Test & Go’ scheme since 1 May 2022.

Radisson opens Phuket suite resort

SINGAPORE, 13 September 2022: Radisson Hotel Group expanded its portfolio last week with the opening of the Radisson Resort & Suites Phuket, making it the group’s fifth hotel in Thailand.

In a media statement, the hotel group said it was gearing up for the recovery of travel and hospitality in the country with plans to exponentially expand its portfolio by adding 100 hotels and resorts in Thailand by 2025.

Radisson Resort & Suites Phuket stands on Kamala Beach, about halfway down the west coast of the island facing the Andaman Sea and 27km from Phuket International airport.

The hotel has 179 suites, a huge lagoon pool, six restaurants and bars, a spa and a fully equipped fitness centre.

“Phuket previously attracted millions of visitors, and for the last 12 months, it has been driving Thailand’s tourism recovery. I am delighted to announce the opening of Radisson Resort & Suites Phuket, a popular hotel close to one of the island’s most scenic beaches. It is a brand that is befitting to the market and has seen good traction across the Asia Pacific,” said Radisson Hotel Group vice president, operations, Southeast Asia & Pacific, Andre de Jong.

Emirates serves vintage champagne

DUBAI, UAE, 12 Sept 2022: As the only airline with an exclusive agreement to offer luxury champagne brand Dom Pérignon on board, Emirates is currently presenting First Class passengers with the unique opportunity to enjoy an exceptional vintage – Dom Pérignon Plénitude 2, on board select routes until the end of October.

The exceptionally rare 2003 vintage in its second plénitude is a limited release, forming part of Emirates’ award-winning portfolio of exclusive wines, champagne, and spirits.

Dom Pérignon is one of the most respected, luxurious champagnes in the world and Emirates is the only airline with an exclusive agreement to serve it on board. In the 17th century, a Benedictine monk named Dom Pierre Pérignon, nurtured an ambition to create ‘the best wine in the world’. Three centuries later, Dom Pérignon vintages are still produced using the best grapes on the estate. Each vintage has its own style and identity- a uniqueness in how it evolves through successive windows of expression. Cellar master Vincent Chaperon refers to these points in time as ‘plénitudes,’ with Plénitude 2 representing the secondary phase of aromatics developed through evolution. After close to 15 years of slow maturation in the cellars, Dom Pérignon describes Plénitude 2 as ‘wider, deeper, longer, more intense – and gifted further with extended longevity.

Rich and multi-layered, Plénitude 2 provides a complex spiral of aromas that reveal over time in the glass. First, the softness of lime tree, then a toasty minerality followed by dried apricots and apples, along with candied raspberry and fig. Lemon verbena, rosemary and white pepper appear for an instant, followed by dark spices and liquorice root. These develop in the glass into a profound and mineral-toned harmonious bouquet. Its vibrant yet generous palate, powerful and precise with great energy, leads to a persistent, spicy, and saline finish.

First Class passengers can discover if Plénitude 2 will be served on their flight, by checking the ‘What’s on your flight option on www.emirates.com or on the Emirates app.

For the last 16 years, Emirates has invested more than USD1 billion into its wine program, buying exceptional wines at the earliest opportunity to let them mature, allowing them to express their full potential before serving them on board. The Emirates Wine Cellar is in France and currently houses 6.5 million bottles of fine wines, some of which will not be ready for tasting until 2035. Emirates currently offers 37 varieties of French wines and champagnes on board its aircraft. Business Class Bordeaux red wines remain in Emirates’ cellar for an average of 8-10 years, while those reserved for First Class are only served an average of 12-15 years after purchase. Emirates also has a vintage collection which includes Château Margaux 2004, Château Cos d’Estournel 2005 and Château Montrose 2005.

To complement the wine and champagne collection, Emirates also offers an enticing Spirits menu on board, which includes a mix of niche, hand-crafted brands, and popular and well-loved spirits such as Hennessy cognacs, served in all classes.

More information on Emirates’ beverage offering here

(Your Stories: Emirates)

Sabah floats water tourism initiative

KOTA KINABALU: The concept of community-based tourism (CBT) should be expanded to water communities to develop new tourism products with a distinct experience, said Assistant Minister of Tourism, Culture, and Environment Datuk Joniston Bangkuai.

He made the comments during a 5 September briefing on Project Picasso led by the non-governmental organisation Meraki Daat Sabah Initiative, which aims to transform identified water villages into Instagram-worthy tourist attractions. Present were Meraki Daat’s president Michelle De La Harpe, and honorary secretary, Winterlyn Deypalan.

The project, set to begin in 2023, aims to paint stilt houses in creative ways and to work with the Sabah Tourism Board to promote tourism water village destinations.

“This approach will aid in cleaning up and transforming water villages into thriving tourist destinations where the emphasis is placed heavily on cleanliness,” Joniston said. “Particularly in the rural areas, Sabah has demonstrated strong success in the area of CBT. Since 2014, we’ve noticed a rise in rural communities’ interest in operating CBT.

“Water villagers can benefit from this concept as it will teach them how to work as a team to create sustainable income for the community and to conserve the environment,” explained Joniston, who is also chairman of the Sabah Tourism Board.

Joniston said Meraki Daat’s commitment bodes well for his Ministry and the Sabah Tourism Board’s goal of empowering local communities through tourism.

In the meeting, De La Harpe briefed Joniston on the newly founded association and presented her dedicated team of executive members from across the nation who share a similar passion for the ocean.

Founded and registered in July 2022, ‘Meraki’ is a Turkish-derived Greek word with the meaning to infuse spirit, creativity, and love into something, while ‘Daat’ is a Kadazan word for ocean. Project Picasso is Meraki Daat’s flagship initiative, which entails teaching locals about proper waste segregation, sanitation, and treatment facilities, as well as recycling and upcycling.

Repairing and repainting water village houses with murals based on artwork submitted from people all over the world, as well as opening up new enterprises like cafes, sales of handicrafts, and even homestays, are all part of the plan.

Having been a CBT pioneer, Joniston shared the initial challenges faced in introducing it to the local community and the lessons learnt along the way to making it as successful as it is today.

“We were informed by a Universiti Putra Malaysia professor that Sabah has over 20,000 houses on stilts. We hope to start (Project Picasso) in the state capital seeing that it would be ideal in terms of logistics, sustainability and creating an additional tourist attraction within the city,” said the Meraki Daat president. “Although the objectives and strategy have been set in place, it will still be subject to the cooperation of the local community identified”.

Certain water villages, she added, are currently an eyesore, and Meraki Daat hopes to transform them into the most talked-about destination in the region by gaining the support of both the ministry and local councils. She stated that the project’s groundwork has already begun and that the public can stay up to date on progress and contribute in various ways, including manpower and funding, via their website www.merakidaat.org and social media pages.

(Your Stories: Sabah Tourism Board)

Changi releases sustainability report

SINGAPORE, 12 September 2022: Changi Airport Group (CAG) has released its latest Sustainability Report, ‘Forging A Sustainable Changi’, which outlines CAG’s sustainability vision, approach and outcomes from the financial year ending 31 March 2022.

The report covers CAG’s activities across Changi Airport’s four terminals, the Changi Airfreight Centre and the aircraft operating areas in its drive to build a sustainable Changi Airport with airport partners and the community.

Highlights of the FY2021/2022 Sustainability Report
Environment

Zero carbon growth until 2030, capping absolute carbon emissions at 2018 levels.

CAG is committed to cutting carbon emissions while improving resource efficiency. CAG will cap absolute carbon emissions at 2018 levels until 2030, even with the growing number of passengers that Changi Airport is expected to serve in the years ahead. CAG strives towards a Net Zero aspiration by 2050 through new technologies and the increased adoption of renewable energy.

CAG’s inaugural climate resilience study maps climate impacts to 2050

CAG embarked on a detailed assessment of the impacts of evolving climate factors, such as rising ambient temperatures and greater rainfall intensity. Climate risks are mapped up to 2050 for airport-wide adaptation, and solutions are being developed to address them. For instance, in response to increased rainfall, CAG has expanded Changi’s drainage network and installed sensors linked to a real-time data dashboard for better flood risk management.

5.9% decrease in overall water consumption

Apart from improving chiller condensate and wastewater recycling capabilities, CAG continues to save water. Changi has reduced the use of potable and non-potable water, ranging from toilets and building cooling systems to irrigation and cleaning.

11% of waste diverted from incineration

CAG optimises waste management by reducing waste at source, encouraging good recycling practices and implementing effective waste collection systems. Close collaboration and communication with licensed contractors, airport partners and cleaners have enabled CAG to identify opportunities to use resources more efficiently. Projects embarked on over the past year included the upcycling of building materials and composting of horticultural waste.

Social

CAG continued to focus efforts in creating and maintaining an empowering environment for employees to develop while making a purposeful difference to the growth of Singapore’s air hub, the aviation community and Singapore. These are the notable awards won:

  • Ranked among the top three most attractive employers by Randstad for the 8th consecutive year;
  • Recipient of Community Chest Volunteer Partner Award 2021;
  • Won Gold Award in HR Excellence in Crisis Management and Recovery

Governance
Zero work-related fatalities amongst employees

With a target of zero workplace fatalities, CAG actively monitors operations at Changi Airport for potential occupational risks and implements risk mitigation measures such as safe work practices and relevant employee training. Multiple reporting channels are available for the airport community to report any safety hazards.

Anti-Bribery Management System (ISO 37001) Certified

CAG has zero tolerance for bribery and has operationalised this commitment via the CAG Anti-Bribery Management System (ABMS).

More details can be found in its FY2021/22 sustainability report. See CAG Sustainability Report 2021/22

European air travel on the rise

SINGAPORE, 12 September 2022: Air travel to the southeast corner of Europe substantially exceeded pre-pandemic (2019) levels in the peak summer months of July and August.

The report released by ForwardKeys at the weekend is based on a comprehensive and up-to-date database of air ticketing monitoring trends.

The two largest destinations, Turkey and Greece, exceeded pre-pandemic levels of international visitor arrivals by 9% and 2%, respectively. Air travel to Albania (a relatively small destination with less than 1% market share of European flight arrivals) was also up by 28%. While no other major country destinations recovered to the numbers seen in 2019, Slovenia, just 7% down, Iceland, 8% down, and Portugal, 10% down, came close.

The list of best performing city destinations was headed by Istanbul, which recorded a 2% increase in flight arrivals. It was followed by Athens, 7% down, Reykjavik and Porto, 8% down, and Malaga, 13% down.

Major factors driving the strong performance of Turkey include an ongoing decline in the value of the Turkish lira and its openness to the Russian market, from where direct flights to most of Europe have been banned. In the summer of 2019, Russians accounted for 4% of all arrivals to Europe, whereas in 2022, this dropped dramatically. Greece has performed strongly as a destination throughout the pandemic by implementing relatively visitor-friendly COVID-19 travel restrictions.

An analysis of origin markets reveals that within Europe, Greece has proven the most resilient, with departures for European destinations in July and August matching 2019 levels. It is followed by Poland, 9% down, Spain, 12% down, the UK, 13% down, Denmark, 14% down and Portugal 15% down. Overall, intra-European departures were 22% down.

The strongest extra-European market was the USA, just 5% down compared to 2019. It was followed by Colombia and Israel, both 9% down, South Africa, 10% down, Mexico 12% down, Canada and Kuwait, both 13% down. Overall, extra-European origin markets were 31% down.

European destinations could have attracted more visitors during the summer months if the aviation industry had been better able to cope with the surge in demand for travel during late spring and early summer. Had there been no disruption, ForwardKeys estimates that the recovery in intra-European flight bookings would have been five percentage points higher.

Despite, talk of recession and inflation damaging the prospects of a post-pandemic travel recovery, the trend remains positive. In July and August, air travel across Europe was down by 26%. However, the outlook for the next three months shows that as of 31 August, flight bookings were 21% behind the equivalent moment in 2019, with bookings for Turkey and Greece 20% and 5% ahead, respectively. The next best-booked destinations are Portugal, 3% behind, Iceland, 7% behind and Spain, 15% behind.

The strongest origin markets are led by the UK, where outbound flight demand for the next three months is just 2% down compared with before the pandemic. Spain follows it, 3% behind, the USA, 5% behind, Ireland, 6% behind, and Germany, 11% behind.

ForwardKeys VP Insights Olivier Ponti said: “The recovery from the pandemic has continued despite the travel chaos and capacity reductions caused by staff shortages. Right now, forward bookings for leisure travel show a continued recovery in air travel post-pandemic, and, encouragingly, business bookings are catching up. However, we are still cautious about the outlook because the continued war in Ukraine and the consequent impact on energy prices will negatively affect European economies, which will likely dent consumer confidence and corporate demand. That said, there is currently a concentration of flight bookings during the autumn half term peaks and Christmas, which could lead to further flight disruption if the recent recruitment difficulties experienced by the aviation industry persist.”

MAI rejigs its regional flights

YANGON, 12 September 2022: Myanmar Airways International will increase services to Thailand starting on 22 September, according to the airline’s latest post on its Facebook page, while adding a new service to Phuket at the end of the month.

On the Yangon – Bangkok route, the airline says it will offer four daily flights with one-way fares starting at USD52 (plus taxes) effective 22 September. At the same time, it will start a daily flight from Mandalay, Myanmar’s second-largest city, to Bangkok, with the one-way fare starting at USD80 before tax.

A new twice-weekly service on Friday and Saturday will link Yangon to Phuket island in southern Thailand, effective 30 September, with a one-way fare of USD96.

Other services from its Yangon with updated frequencies:

Hanoi in Vietnam, twice weekly on 𝐌𝐨𝐧day and Friday, effective 19 September;

Ho Chi Minh City in Vietnam, once weekly on Thursday, effective 22 September;

Seoul in South Korea, three weekly flights on Tuesday, Friday and Sunday effective 22 September;

Dubai in the UAE, twice weekly on Friday and Sunday, effective 23 September.

There are no changes to the airline’s daily flights to Kuala Lumpur in Malaysia, except the starting one-way fare is now USD66, and the daily service to Singapore has a starting fare of USD105.

The airline’s website flags Covid-19 updates and announcements on entry requirements for all destinations it serves but the posts have not been updated since March 2021.

Myanmar travel

As far as entry to Myanmar is concerned, the Pear Anderson Weekly Summary Covid-19 Impact issued 4 September says:

“The e-Visa policy has seen changes. They include the resumption of visa exemption for ASEAN nationals valid for visits of 14 days for tourism purposes. Vietnamese can visit for 30 days, and Singaporeans get 30 days.

“Passengers can enter via Yangon International Airport and Mandalay International Airports only, and arrivals via the land borders for business or tourism purposes are not permitted.”

AirAsia X resumes Sydney flights

© Kurt Ams

SEPANG, 12 September 2022: AirAsia X resumed its Kuala Lumpur – Sydney return flights last Friday after a  two-year hiatus caused by the Covid-19 pandemic achieving a robust 61% load factor on the route.

The twice-weekly service will also connect to Auckland, New Zealand, starting 7 November this year and with plans to gradually increase the flights to daily by the first quarter of next year to meet strong pent-up demand. AirAsia X is also resuming direct services to Melbourne and Perth commencing early November.

AirAsia X flight D7 221 from Sydney was greeted by a water cannon salute upon arrival at Kuala Lumpur International Airport (klia2) on Friday.

In celebration of the return of the Sydney service, AirAsia is offering fares starting at  AUD239 in economy or AUD899 (one way) for Premium Flatbed seats.

AirAsia X CEO Benyamin Ismail said: “Australia is one of our key markets and we are pleased to return our service to the country and reconnect our guests between Sydney and Kuala Lumpur with great value fares.

“As we return to the skies, we will continue to review our network and cater to the increasing demand in our core markets with additional new season services added to the schedule shortly. We hope this resumption of service will benefit not only our guests but also the tourism industry as a whole.”

Sydney Airport executive general manager aviation Rob Wood said: “It is great to see AirAsia X resuming their popular Sydney to Kuala Lumpur service as we cater to the increasing demand for travel throughout Malaysia.

“After a two-year absence caused by COVID, we are sure this service will be welcomed by travellers seeking great value fares to one of Malaysia’s most in-demand cities.”

Australia remains a key market for the AirAsia X Group. Thai AirAsia X, the affiliate long haul sister airline of AirAsia X, has also recently announced new direct services from Bangkok (Suvarnabhumi) to Melbourne and Sydney for the very first time, commencing 1 and 2 December 2022.