DUBAI, 28 April 2017: Qatar Airways plans to introduce a fifth daily nonstop service from Doha to Bangkok effective 1June.
The increased frequency, along with its double-daily Phuket flights and the five-month-old Krabi operations (four flights a week), will take the number of weekly Qatar Airways departures from Thailand to Doha to 53.
In related news Qatar Airways has signed a Memorandum of Understanding (MoU) with the Tourism Authority of Thailand (TAT). Read more
SYDNEY, 28 April 2017: Australians can now book nonstop flights from Australia to Europe for the first time, with tickets for Qantas’ Perth-London (Heathrow) route.
Sales opened on the new route Thursday.
Daily flights on the history-making route begin 24 March 2018 and form part of a new Melbourne-Perth-London return service. The services will be operated by Qantas’ new Boeing 787-Dreamliner. Read more
CHICAGO, 28 April 2017: United Airlines set out to repair its image, Thursday, reaching an undisclosed settlement with the dragged passenger at the centre of a worldwide uproar and promising to refocus on customer service.
David Dao, the passenger left bloodied by the 9 April incident captured on video and widely shared on social media, reached an “amicable settlement” with United, his lawyers announced.
Under the terms of the deal, the amount of the settlement will remain confidential. Read more
LISBON, 27 April 2017: British Airways offloaded a couple from a London to Jamaica flight at a Portuguese air force base, Wednesday, after a row broke out over their demands for an upgrade to business class, military officials said.
“The pilot decided to land in Lajes in the island of Terceira because of a dispute between cabin crew and a couple.
They wanted to be transferred from economy class to first class,” an air force spokesman told AFP. Read more
BANGKOK, 27 April 2017: Two Southeast Asian airlines figured in the latest OAG On-Time Performance Star Rating.
Representing the region’s best efforts at flying on-time Tigerair Singapore and Jetstar Asia both achieved a four-star rating and appeared in the OAG top 20 list.
In the airports category also based on-time performance, Japan’s Tokushima and Kōchi airports achieved a five-star rating, making the Japanese airports amongst the highest for global punctuality. Read more
BANGKOK, 27 April 2017: Thai Airways International has added more codeshare flights through its subsidiary airline Thai Smile.
The announcement comes on the heels of extensive codeshare agreement signed with Bangkok Airways earlier this month. Thai Smile’s management probably complained that it stood to lose business on competitive routes served by privately owned Bangkok Airways if it didn’t have its own codeshares in place with TG.
However, passengers can only benefit from a wider choice of codeshare flights that allows them to make seamless connections at gateway airports with more convenient connecting times on either Bangkok Airways or Thai Smile. Read more
NEW DELHI, 27 April 2017: Indian carrier Jet Airways said Wednesday it had suspended a foreign pilot from flying duty over allegations that he assaulted a woman and hurled racist abuse at another passenger on a domestic flight.
The Mumbai-based airline confirmed the incident took place 3 April on a Chandigarh-Mumbai flight, adding the pilot in question had been taken off the flying roster soon after and an apology had been extended to the victim.
“As regards the said incident, Jet Airways has noted guest feedback with concern and regrets the incident,” Jet Airways said in a statement Wednesday. Read more
BANGKOK, 26 April 2017: Thai AirAsia will launch flights connecting Bangkok (Don Mueang Airport) to Danang in Vietnam this June.
The airline confirmed it will start a daily flight to Danang that will help to open up destinations in central Vietnam to tourists using Bangkok as their gateway destination. Read more
CHICAGO, 26 April 2017: Newly released reports from security officers at Chicago’s O’Hare International Airport paint an unflattering picture of the man dragged from a United Airlines flight, setting off a worldwide uproar.
The documents, requested by US media outlets which reported on their contents, Tuesday, said passenger David Dao was “aggressive,” and that one of the three officers attempting to remove him from his seat on United Flight 3411 had lost his grip when Dao flailed his arms, causing the 69-year-old to fall and injure himself.
The reports also for the first time identified the three Chicago Department of Aviation officers on the plane, one of whom wrote that they had used “minimal, but necessary force” to remove Dao from the packed flight to Louisville, Kentucky. Read more
ANN ARBOR, MICH, US, 26 April 2017: Passenger satisfaction is up compared to a year ago, but airlines remain in the bottom third of industries tracked by the American Customer Satisfaction Index (ACSI).
As the legacy airlines lower their fares to compete with discount carriers, the industry gains 4.2% to 75 on a 100-point scale. The ACSI results are based on thousands of customer interviews conducted over 12 months, ending in March 2017.
United Airlines had the lowest score of all legacy airlines in the index. Read more