SINGAPORE, 18 April 2022: Booking.com released new research
last week gleaned from more than 30,000 travellers across 32 countries that
suggest sustainable travel has gained our attention.
Research showed that 72% of Singapore travellers say they
want to travel more sustainably over the coming year, an increase over what
surfaced through the company’s 2021 data.
With 77% of Singapore travellers confirming that sustainable
travel is important to them, over half of all local respondents (57%) cited
that recent news about climate change has influenced them to make more
sustainable travel choices.
To that end, over a third (32%) of Singapore travellers say
that the sustainability efforts of accommodations and transport providers play
a strong role in their property and transport decisions, respectively. In fact,
69% of Singapore travellers say they would be more likely to choose a
sustainable accommodation – whether they were looking specifically for one or
not.
In search of more sustainable stays
Awareness and visibility of more sustainable stays continue,
with close to half (48%) of Singapore travellers confirming they have seen a
sustainable accommodation on an online travel site over the past year and 37%
indicating that they actively look for information on the sustainability
efforts of a property before they book.
Even more encouraging are the 54% of Singapore travellers
who say they have actually stayed in a sustainable accommodation over the past
year.
However, while a vast majority (84%) of Singapore travellers
intend to stay in a sustainable property at least once in the coming year,
there is still more to do to make more sustainable stay options easier to find
for everyone. Of those who didn’t stay in a sustainable accommodation over the
past year, 30% said they didn’t know they existed. While this is down 17% from
2021, indicating that awareness is growing, nearly one in three (31%) said they
still didn’t know how to find them. More than half (56%) admit that they don’t
actively look for the sustainability efforts of a property before they book,
but if made easily accessible, they say they will review it, which further
underlines the importance of making this sustainability information transparent
and understandable for a broad audience of travellers.
Alternative destinations and timing
There is consensus amongst Singapore travellers on wanting
to avoid busy and over-visited destinations, with almost a third (31%) saying
that they chose to travel outside of peak season and over a quarter (27%)
choosing to go to a less popular travel destination over the last 12 months to
avoid overcrowding.
To that end, when thinking about future trips, 37% said
they’d be willing to exclusively travel outside of peak season to avoid
overcrowding, and over half (64%) revealed that they would avoid popular
tourist destinations and attractions to ensure more even dispersal of the
impact and benefits of their visit. Almost a third (29%) would even be willing
to choose an alternative to their preferred destination to help avoid
overcrowding.
On the flip side, 43% struggle to find appealing
destinations that are less crowded and 41% feel like it’s not possible to find
sustainable travel options in cities or other popular tourist destinations.
This indicates an opportunity for travel platforms to work with accommodation
providers in these destinations to help them progress on their sustainability
journeys and in turn, highlight more sustainable options, as well as to help
consumers discover alternate times and places to take their trips without sacrificing
on experience.
Connection to culture and local communities
A regenerative philosophy is influencing decision-making,
with 54% of Singapore travellers saying they want to leave the places they
visit better than when they arrived and two-thirds (64%) wanting to have
experiences that are representative of the local culture. In fact, almost a
quarter (24%) say they have actively familiarised themselves with the local
cultural values and traditions at their travel destination in advance of their
trips and approximately one in four (27%) would be willing to pay more for
travel activities to ensure they are giving back to local communities.
The tipping point for transportation
Singapore travellers are also mindful of how far they
travel, how they get there and how they get around once they’re there. A
quarter (25%) say they chose to travel to a destination closer to home to
reduce their carbon footprint. One in four (25%) indicated that they researched
public transport and/or options to rent a bicycle in their chosen destination.
Over a quarter (27%) also chose to travel by train instead of a car for longer
distances and over a third (36%) say they feel ashamed to fly because of its
impact on the environment. When booking transportation for their trips, 39%
actively look for sustainability information.
While 54% reveal that they don’t actively look for more
sustainable transport options, it still has an impact on booking behaviour and
customer satisfaction. For example, although 33% say sustainability efforts
don’t play a strong role in their transport choices, they report that they can
influence their final choice. And for the 28% who say that sustainability
efforts play no role in their choice of transportation, knowing that the
transport option booked follows sustainability best practices still makes them
feel good, opening up a wide range of opportunities to grow consideration for
more sustainable options across the entire trip experience.
“With increased pressure on our natural resources and the
undeniable impact our way of life is having on the environment, we are 100%
committed to leading the industry in charting a more mindful and responsible
course for the future of travel,” said Booking.com CEO Glenn Fogel.
“We have ambitious goals for what we want to achieve, but
together with our partners across the industry and the passion of our
innovative employees, we can continue to make it easier for everyone to
experience the world in a more mindful and responsible way. We believe that
travel is and should remain a powerful force for good, bringing enhanced
cultural understanding, socio-economic opportunities for countless communities
and the potential to help rejuvenate and protect our planet for the long term.”
(Source: Booking.com)