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Airport revenue lags behind passenger recovery

SINGAPORE, 30 April 2025: Airports Council International (ACI) World has released its latest airport industry economic and financial performance data, revealing a significant gap between passenger traffic recovery and total airport revenues. 

While passenger traffic nearly returned to pre-pandemic levels in 2023 — just 5.4% below 2019 — airport revenues lagged further behind, falling by 11.4%.

The latest ACI World Airport Economics Report examines airports’ economic and financial performance for the 2023 fiscal year, drawing data from over 1,060 airports worldwide. These airports account for 82% of global pre-pandemic passenger traffic, providing a comprehensive overview of the sector’s recovery.

Key global highlights

Total revenues: In 2023, global airport revenues reached USD146 billion, a 21.4% increase from 2022. However, this is still 11.4% lower than the USD158.6 billion reported in 2019, pre-pandemic.

Aeronautical and non-aeronautical revenues: Aeronautical revenues remained the primary source of total airport revenues in 2023, reaching USD79 billion (14% below 2019), with a virtually unchanged share of 53.6% compared to 54.0% in 2019. Meanwhile, non-aeronautical (commercial) revenues — a vital component of airport financial sustainability — stood at USD54 billion (17% below 2019) and slightly declined, from 40.2% in 2019 to 36.7% in 2023.

Capital costs rose by 4% from 2022 and exceeded pre-pandemic figures by 1%, reaching USD40 billion. This increase was driven mainly by an 18% increase in interest expenses, reflecting the ongoing financial strain from airport debt.

Debt-to-EBITDA ratio: The debt-to-EBITDA ratio improved to 5.74:1 in 2023, indicating progress in managing debt. However, this ratio remains elevated compared to pre-pandemic levels, underscoring ongoing financial challenges.

Infrastructure challenges and future air travel growth

The weakened financial health of airports creates significant challenges for infrastructure development needed to meet future travel demand. 

According to ACI World, global passenger numbers are expected to rise to 17.7 billion by 2043 and 22.3 billion by 2053 — almost 2.4 times the projected volume for 2024. To address the long-term growth in passenger demand, an estimated USD2.4 trillion in total capital investment will be needed by 2040 for airport infrastructure.

These investments are essential to maintaining a sustainable aviation ecosystem that maximises air travel’s social and economic benefits, including job creation and regional development.

“While passenger traffic has rebounded, airport revenues continue to lag behind, underscoring ongoing financial challenges. With air travel demand expected to soar in the coming decades, it is crucial that regulators implement flexible policies to support airport infrastructure investments—ensuring aviation’s sustainable growth and maximising its social and economic benefits,” said ACI World Director General Justin Erbacci.

About ACI 
Airports Council International (ACI), the trade association of the world’s airports, is a federated organisation comprising ACI World, ACI Africa, ACI Asia-Pacific and Middle East, ACI EUROPE, ACI Latin America and the Caribbean and ACI North America.
As of January 2025, ACI serves 830 members, operating 2,181 airports in 170 countries.

Dates set for Thailand International Boat Show

BANGKOK, 29 April 2025: Organisers of the Thailand International Boat Show have confirmed that the fourth edition will be held at Phuket Yacht Haven Marina, one of Southeast Asia’s premier marinas, from 15 to 18 January 2026. 

The marina, located near the island’s northern tip, is known for its capacity to accommodate superyachts. It is an ideal venue for the organisers to expand the scope and solidify Thailand as the epicentre of yachting lifestyle in the region.

Phuket Yacht Haven Marina.

“We are thrilled to announce Phuket Yacht Haven Marina as the official venue for the 2026 Thailand International Boat Show. This location aligns perfectly with our vision to position Thailand not only as a world-class destination but also as the hub of luxury maritime lifestyle in Asia,” said Thailand International Boat Show organisers JAND Events CEO David Hayes.

As a business platform promoting Thailand’s global marine industry, the Thailand International Boat Show generates an estimated THB1 billion annually for the yachting business in Thailand.

“Our goal is to grow the show to accommodate more and bigger boats, increase the superyacht presence, and expand the lifestyle offerings. We are creating a unique platform, the largest of its kind in the region, and one that will attract visitors worldwide to come and experience the best yachting and luxury lifestyle that Phuket and Thailand has to offer,” added Hayes.

After the Caribbean and the Mediterranean, Southeast Asia is the next yachting hotspot. It is attracting the attention of yacht owners and charterers worldwide — and Thailand is the region’s jewel. Famed for its hospitality, Thailand has world-class yachting infrastructure, award-winning marinas, and unrivalled international flight connectivity. The Andaman Sea and Gulf of Thailand offer captivating seascapes matched by world-class facilities onshore.

“Yachting in Thailand is on the rise. From boat sales to berthing, maintenance, provisioning, and chartering, our marine industry grows by approximately 10% annually. As more people discover the breathtaking beauty of coastal destinations like Phuket, Krabi, Samui, and Pattaya — along with the world-class marine infrastructure we offer — we see significant potential for increased growth in the years to come,” said Thai Yachting Business Association Vice President Benjamin Tabuteau.

The 2026 edition features

  • More than 70 sail and motor yachts from global brands.
  • Expanded superyacht displays targeting Ultra and High Net Worth Individuals.
  • The latest in marine technology, water toys and gadgets, and eco-friendly innovations.
  • Luxury lifestyle showcases include real estate, autos, and fine dining.
  • Networking events and high-level industry forums.

This curated showcase will reflect the full spectrum of the modern yachting lifestyle — from sustainable solutions to high-end indulgence — making the 2026 Thailand International Boat Show the most dynamic and forward-looking edition.

The Thailand Yachting Conference will be held on 14 January, the day before the boat show opens. It will attract industry leaders, government officials, educators, and yachting enthusiasts with a packed agenda of expert-led sessions covering topics of national and international interest.

“This isn’t just about putting on a show — it’s about creating a platform for real growth and collaboration in the leisure marine industry across the region and putting Thailand at the heart of that,” added Hayes.
For more information, visit: www.thailandinternationalboatshow.com.

Dusit brings Thai hospitality to Chengdu

BANGKOK, 29 April 2025: Dusit International, one of Thailand’s leading hotel and property development companies, represented in China by Dusit Fudu Hotels and Resorts, has signed a hotel management agreement with Dongfang Nongbo (Chengdu) Commercial Operation Management Company Limited to operate Dusit Hotel AG Park, Chengdu. 

The serene retreat in one of China’s most dynamic and culturally rich destinations is renowned for its vibrant street food, rich tea culture, and iconic giant pandas.

Slated to open on 1 June 2025, the 250-key Dusit Hotel AG Park, Chengdu is located within the expansive Tianfu Agricultural Expo Park, just 30 minutes by car from both Chengdu city centre and Chengdu Shuangliu International Airport, and only 20 minutes from Xinjin high-speed rail station, which connects to key cities across Sichuan Province.

Spanning approximately 2.7 square km, Tianfu Agricultural Expo Park is a landmark development dedicated to high-tech agriculture, sustainable farming, and cultural tourism. Designed around the principles of innovation, harmony, and green development, the park integrates agricultural exhibitions, farming culture, scientific research, technology development, and leisure tourism into a seamless experience, making it a fitting location for Dusit’s latest expansion.

Guests can choose from a range of private villas or spacious guest rooms set around beautifully maintained gardens. Enhancing the guest experience, the resort will offer a wealth of premium facilities, including an all-day dining restaurant with a farm-to-table focus, a speciality restaurant, a Chinese restaurant featuring eight private dining rooms, a stylish lobby lounge, an indoor swimming pool, a fully equipped gym, a dedicated kids’ club, mahjong rooms, and a pillarless multi-functional conference hall with three versatile meeting rooms.

Alongside Dusit’s signature Thai-inspired gracious hospitality, the resort will also offer immersive experiences that connect guests with the best of the destination. These include curated dining experiences that reflect Chengdu’s status as a UNESCO City of Gastronomy, visits to the world-renowned Sichuan Opera, where the mesmerising ‘face-changing’ performance sees actors seamlessly switch masks in seconds, and the opportunity to see giant pandas up close at the Chengdu Research Base of Giant Panda Breeding, one of the city’s most popular attractions.

“With its rich culinary heritage, deep cultural traditions, and world-famous attractions, Chengdu is a destination like no other, and we are thrilled to introduce Dusit’s signature gracious hospitality to this remarkable city,” said Mr Gilles Cretallaz, Chief Operating Officer, Dusit International. “This signing underscores our commitment to thoughtful expansion in China, and we are excited to create a unique retreat where guests can immerse themselves in Chengdu’s vibrant energy while enjoying the exceptional service and experiences that define Dusit.”

Dongfang Nongbo (Chengdu) Commercial Operation Management Company Limited Chairman Xiong Rui said: “Dusit Hotel AG Park, Chengdu, is poised to become a true landmark in the region, combining outstanding facilities with warm, personalised service. We look forward to creating a sanctuary where guests can relax, explore, and immerse themselves in the unique charm of Chengdu while enjoying the signature Dusit experience.”

Dusit International’s portfolio now includes nearly 300 properties operating under eight brands across 18 countries. The company currently operates seven hotels in China and has more than 20 properties in the pipeline.

About Dusit Hotels and Resort
Dusit Hotels and Resorts is the hotel arm of Dusit International, one of Thailand’s leading hotel and property development companies. The group’s portfolio of hotels, resorts and luxury villas includes nearly 300 properties operating under a total of eight brands (Devarana – Dusit Retreats, Dusit Thani, Dusit Suites, Dusit Collection, dusitD2, Dusit Princess, ASAI Hotels, and Elite Havens) across 18 countries worldwide. 

For more information, visit dusit.com 

About Dusit International
Established in 1948, Dusit International or Dusit Thani Public Company Limited (DUSIT) is a leading hospitality group listed on the Stock Exchange of Thailand. Its operations comprise five distinct yet complementary business units: Dusit Hotels and Resorts, Dusit Hospitality Education, Dusit Foods, Dusit Estate, and Hospitality-Related Services. 

Meliá Hotels arrives in Sapa Vietnam

HO CHI MINH CITY, 29 April 2025: Meliá Hotels International is expanding its portfolio in Vietnam through new agreements with two local players, BB Group Hospitality and Sapa Mountain Resort LLC. 

The agreement adds two new properties to the international group Vietnam portfolio, giving it 22 operational hotels and four in the pipeline.

Hotel Sapa Square, Affiliated by Meliá

Like Meliá Hotels International, BB Group Hospitality operates multiple hotels in popular tourist destinations. The recent signing brings Meliá into the scenic hillside town of Sapa, a new destination for the group that is known for the rich culture of the local hill tribes, picturesque, terraced rice fields, and mountainous terrain popular with hikers.

The BB Hotel Sapa and BB Sapa Resort & Spa will become the Spanish hotel group’s most northern properties in the country. Both hotels recently became Affiliated with Meliá properties, a brand known for hotels with strong connections to the local culture.  

Under Meliá’s agreement with Sapa Mountain Resort LLC, BB Sapa Resort & Spa will be rebranded to Meliá Sapa Mountain Resort after completing a year under the Affiliated by Melia brand. The resort features 77 rooms and suites. 

The interior décor embraces the culture of the local hill tribes, while the facades are traditional wooden designs reminiscent of a European mountain chalet. The property features an expansive garden at its centre and wellness facilities, including a gym, indoor heated pool, and spa.

As part of the strategic partnership with BB Group, BB Hotel Sapa will become Hotel Sapa Square, Affiliated by Meliá. Situated by the town’s heart, Central Square, the 57-room property holds a prime position in Sapa and offers unparalleled views from its rooftop sky lounge. The hotel also features a terrace café, upscale restaurant, and spa. 

Late last year Meliá and BB Group Hospitality signed a hotel management agreement for Kobi Onsen Hue, a hot springs resort in Vietnam’s former imperial capital, that is now operating as an Affiliated by Meliá property.

Mastercard releases 2025 Halal Travel Trends report

SINGAPORE, 29 April 2025: In a rapidly evolving Muslim travel market, travellers are searching for more authentic experiences, with 33% of consumers becoming more conscious of their social, cultural, and environmental footprint.

Nearly one-third of Muslim travellers rank culinary experiences (29%) and sustainable, ethical practices (28%) as their top choices, according to the newly launched Mastercard-CrescentRating Halal Travel Trends 2025 report.

Mastercard CresentRating Halal Travel Trends 2025.

The latest research from partners Mastercard and CresentRating, supported by the Pacific Asia Travel Association, explores the key trends transforming the travel landscape. It highlights growth opportunities for destinations and businesses to engage with today’s values-driven Muslim traveller.

Today’s Muslim travellers are not just seeking destinations; they’re seeking purposeful, values-driven journeys that educate, inspire, and leave a lasting positive impact. From ethical dining to community-led tourism, the global shift toward more meaningful travel experiences is gaining momentum.

According to the Halal Travel Trends 2025 report, educational and awareness-based travel has become a top priority for Muslim travellers. Notably, 72% of industry experts identified regenerative tourism as the next significant evolution in responsible travel.

As demand for ethical, inclusive tourism continues, destinations and brands must align with these emerging values to remain competitive and relevant.

CrescentRating & Halaltrip CEO Fazal Bahardeen.

“Halal Travel Trends 2025: Exploring Beyond Boundaries: Where Faith Meets Adventure” report exemplifies our unwavering commitment to providing comprehensive data and in-depth insights into the Muslim lifestyle market, building upon our decade-long partnership and the cornerstone of our research, the Global Muslim Travel Index (GMTI),” CrescentRating & Halaltrip CEO Fazal Bahardeen explains.

“In this era of fast-evolving consumer preferences, understanding the emerging trends shaping the future of travel is paramount. This report analyses these trends through the lens of CrescentRating’s RIDA (Responsible, Immersive, Digital, and Assured) Framework, offering a holistic outlook on the travel industry and, specifically, the Halal travel landscape.”
Check out the full report: https://lnkd.in/gEksJHp9

Australian Tourism Exchange opens in Brisbane

BRISBANE, 29 April 2025: The Australian Tourism Exchange (ATE)  opened in Brisbane/Meanjin* on Monday, kicking off a four-day programme of business appointments between members of the Australian tourism industry and global tourism wholesalers and retailers.

Between Monday, 28 April, and Thursday, 1 May, around 1,600 Australian sellers and more than 700 global buyers will participate in 60,000 appointments at the Brisbane Convention and Exhibition Centre.

Photo credit: Tourism Australia. Tourism Australia Managing Director Phillipa Harrison.

Tourism Australia Managing Director Phillipa Harrison said ATE is Tourism Australia’s largest annual trade event and is crucial in driving business from key international tourism markets to Australian tourism operators.

“ATE is a chance for our tourism industry to meet face-to-face with key tourism decision-makers from around the world and tell them about the incredible products and experiences Australia offers for international holidaymakers,” Harrison noted.

“The 1,600 Australian sellers here in Brisbane will have access to buyers from 31 countries, and the connections they make in coming days will drive international travellers to their businesses in the months and years ahead.”

Queensland Minister for the Environment and Tourism Andrew Powell said Brisbane was exceptionally fortunate to host ATE25. The event was last held in Queensland’s capital 17 years ago.

“Brisbane has changed significantly since the Australian Tourism Exchange was last here, and we’re so excited to have the opportunity to showcase just how much our city and state have evolved — we’ve got more to offer than ever before. We’ve certainly made the most of this brilliant hosting opportunity, with Queensland tourism operators taking up 191 booths, including 17 Indigenous operators, taking over a quarter of the trade show floor,” Powell said.

“With the green and gold runway set for the Brisbane 2032 Olympic and Paralympic Games, we are determined to enhance our global appeal.”

ATE25 is delivered by Tourism Australia in partnership with Tourism Events Queensland, with support from the Brisbane Economic Development Agency.

*Meanjin is the traditional Indigenous name for Brisbane City, used by the Turrbal and Yuggera peoples. It means “the place of the spearhead” or “spike place”, referring to the shape of the Brisbane River in the city centre.

IATA maps Egypt’s aviation journey

SINGAPORE, 29 April 2025: The International Air Transport Association (IATA) has released a study measuring the significant economic and employment benefits aviation (including aviation-related tourism) generates for Egypt. 

Photo credit: IATA: Cairo.

Standouts based on 2023 figures   

  • USD 21.1 billion of economic activity equals 5.3% of Egypt’s Gross Domestic Product (GDP) (including wider supply chain, employee spending, and tourism activities).
  • 1.4 million jobs (across the supply chain and including tourism), of which 32,800 are directly employed by airlines.
  • 338,600 tonnes of air cargo handled.

Access the full study (pdf)

“Aviation is a key contributor to Egypt’s economy. Directly and through its well-developed tourism industry, aviation supports nearly 1.4 million jobs. Over 5% of Egypt’s GDP has close links to aviation,” 

said ATA’s Regional Vice-President for Africa and the Middle East, Kamil Alawadhi, following a meeting with Egypt’s Minister of Civil Aviation, Dr Sameh Elhefny.

“Importantly, the Egyptian government is using the aviation sector as a strategic economic and social development enabler. I was encouraged by the Minister of Civil Aviation’s reaffirmation of the government’s commitment to continued close collaboration with IATA to expand aviation’s benefits to Egypt — guided by global standards and best practices across all areas of aviation, including safety, sustainability, cost-efficiency and skills development.” 

In 2023, international air traffic accounted for 86% of Egypt’s total origin-destination (O-D) departures, equal to 17.2 million passenger departures.

Key Priorities for Egypt

To continue maximising the benefits of aviation, IATA highlighted three key priorities for Egypt to pursue.

Cost-Efficiency: As Egypt strategically invests in airport infrastructure (Cairo International, Borg El Arab and Sphinx International), IATA urges the government to collaborate with airline users and adhere to global best practices. Such collaboration will avoid unnecessary financial burdens on airlines and passengers.

Sustainability: IATA is encouraged by Egypt’s collaboration with the European Bank for Reconstruction and Development to create the capacity to produce 120,000 tonnes of Sustainable Aviation Fuel (SAF) annually. This supports Egypt’s Vision 2030 and aligns with the global goal of achieving net-zero carbon emissions in aviation by 2050. It is an encouraging step to help Egypt and its aviation sector achieve their common goal of decarbonising aviation.

Capacity-Building: A strong and skilled workforce is critical to growing aviation’s benefits. From technical operations to digital transformation and sustainable practices, a future-ready workforce will strengthen safety, efficiency, and long-term resilience.

AirAsia adds Thailand domestic routes

BANGKOK, 29 April 2025: Starting 1 October 2025, AirAsia is adding two new domestic routes: Suvarnabhumi–Chiang Rai (twice daily) and Suvarnabhumi–Nakhon Si Thammarat (daily). 

Promotional fares start at THB900 per one-way trip and are open for bookings on AirAsia MOVE and airasia.com until 31 May 2025.

With these new additions, AirAsia will operate 41 domestic routes, solidifying its position as the airline with the widest network in Thailand, which includes 22 routes from Don Mueang, 11 from Suvarnabhumi, and eight regional links from its hubs in Chiang Mai and Phuket.

Thai AirAsia Head of Commercial Tansita Akraritpirom shared: “This year, we’re doubling down on our commitment to domestic connectivity with even more routes and higher frequencies from Suvarnabhumi.”

Alongside current Suvarnabhumi routes to Chiang Mai, Phuket, Hat Yai, Krabi, Khon Kaen, and Udon Thani, flights to three new destinations — Buriram, Narathiwat, and Surat Thani — are set to take off from Suvarnabhumi from 1 July, followed by Chiang Rai and Nakhon Si Thammarat on 1 October.

In total, AirAsia will offer eight flights daily to Chiang Rai (six from Don Mueang and two from Suvarnabhumi) and five flights daily to Nakhon Si Thammarat (four from Don Mueang, one from Suvarnabhumi) starting 1 October.

CX introduces Hong Kong – Urumqi route

HONG KONG, 29 April 2025: Cathay Pacific celebrated the launch of a direct passenger service between Hong Kong and Urumqi on Monday, 28 April that expands the Cathay Group’s network in the Chinese Mainland to 20 destinations. 

The new four-times-weekly return service connects the airline’s customers from Hong Kong and beyond with an important Belt and Road hub in Northwestern China, solidifying Hong Kong’s status as an international aviation hub.

A Xinjiang-style dance performance during the reception to celebrate the route launch.

At the launch event, Secretary for Transport and Logistics Mable Chan said: “In May last year, the Central Government expanded the multiple-entry Individual Visit Scheme (IVS) by adding eight new cities, including Urumqi. The launch of this new direct flight reflects our commitment to fulfilling the Central Government’s support and expectations for Hong Kong.

“Urumqi plays a vital role as a conduit. Beyond passenger services, we hope Cathay will help elevate the entire air cargo industry by leveraging this new gateway to establish a new cargo corridor. This will enable air freight from various global destinations to be transported through Hong Kong International Airport and distributed to different cities across the Chinese Mainland.

“With its proximity to Central Asia, Urumqi not only strengthens Hong Kong’s connectivity with the Chinese Mainland but also serves as a bridge to other continents, extending our reach to key destinations along the Belt and Road Initiative.”

Cathay Pacific’s CEO Ronald Lam noted: “With its vibrant blend of cultural experiences and stunning landscapes, Urumqi is the latest addition to our expanding Chinese Mainland network. We are excited to welcome customers onboard our flights to explore the unique offerings of Xinjiang’s capital.

“With services to Changzhou and Yiwu also being launched by HK Express in May, the Cathay Group will operate passenger services to a total of 22 destinations in the Chinese Mainland, providing more than 300 return flights per week during the summer peak. We remain committed to enhancing connectivity between Hong Kong, the Chinese Mainland and beyond by introducing more destinations and flight choices for our customers.”

Cathay Pacific’s direct flights between Hong Kong and Urumqi will be operated by the airline’s Airbus A330-300 aircraft, providing customers with business and economy cabins. 

Flight schedules are as follows (all times local):

The Cathay Group is also expanding its global network with 15 new destinations announced for this year so far, including Hyderabad, Dallas, Urumqi, Rome, Munich and Brussels for Cathay Pacific, and Sendai, Nha Trang, Ishigaki, Komatsu, Changzhou, Yiwu, Cheongju, Daegu and Miyako (Shimojishima) for HK Express.

The Group’s extensive passenger network will exceed 100 destinations within the first half of 2025, providing customers with a smooth and seamless travel experience to destinations worldwide.

Emirates opens Travel Store in Jakarta

Emirates Boeing 777-300ER

JAKARTA 28 April 2025: Emirates has officially opened its reimagined Travel Store in Jakarta, Indonesia, marking a significant milestone in the airline’s commitment to enhancing travel experiences for its Indonesian customers. 

The Jakarta store follows the introduction of Emirates’ retail stores in Hong Kong and Manila, which are part of the airline’s continued investment in the region.

Photo credit: Emirates. Emirates opens travel store in Jakarta’s Sequis Tower.

Located in Sequis Tower, the new retail space spans 221 sqm and was officially inaugurated by Orhan Abbas, Emirates Senior Vice President, Commercial Operations, Far East, in the presence of HE Abdulla Salem AlDhaheri, Ambassador of the United Arab Emirates (UAE) to Indonesia, along with other distinguished guests, trade partners, and media representatives.

“We are delighted to launch Emirates’ newest travel store in Indonesia, bringing our world-class hospitality and personalised service closer to our valued customers. This innovative concept reflects our commitment to excellence, customer-centricity, and delivering seamless travel experiences. By blending cutting-edge technology with the expertise of our dedicated consultants, we aim to offer a holistic travel experience for customers, starting from the moment they begin planning their journey — until they board our aircraft.” said Orhan Abbas.

A new chapter in retail travel excellence

Emirates Travel Store in Jakarta offers Indonesian customers an in-person space where personalised services and immersive brand experiences come together under one roof. Thoughtfully designed to embody modern luxury and comfort, the store offers a warm and relaxed atmosphere – soft beige and sofas, complemented by sleek, contemporary furnishings, create a comfortable lounge setting for customers before they consult with Emirates travel advisors. While waiting, guests are encouraged to browse a curated selection of Emirates-branded merchandise and exclusive travel accessories, elegantly displayed at the store’s heart.

At four dedicated customer service counters, Emirates’ trained travel advisors offer customers personalised support with flight reservations, ticketing, and inquiries about the airline’s latest offerings, products, and destinations. Committed to delivering Emirates’ signature hospitality at the highest standard, the team ensures every visitor enjoys a seamless, thoughtful, and elevated experience from the moment they enter the store.

A prominent feature of the space is a wall display of the iconic Ghaf tree, the UAE’s national tree, positioned above a dynamic LED screen highlighting Emirates’ milestones, destinations, and exclusive offers. Adding to the innovative experience, a voice-activated LED selfie screen at the entrance invites guests to snap fun photos with backdrops of iconic Emirates destinations. Images are then accessible via QR codes, eliminating the need for printed images.

Emirates’ Jakarta Travel Store is the first to implement a queue management system, providing guests and Emirates Skywards members with a more seamless and personalised retail experience. The queue management system reduces waiting time and enables guests to share feedback on their experience via WhatsApp. 

Emirates in Indonesia

Emirates has been proudly serving Indonesia for more than thirty years. It currently operates double daily flights from Jakarta and Denpasar to Dubai, with onward connections to over 140 destinations across six continents. The airline currently serves Bali with the only scheduled daily A380 service, significantly boosting weekly seat capacity in and out of the city.

For bookings or more information on the airline, visit www.emirates.com