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Radisson manages its first hotel in Melbourne

SINGAPORE, 30 August 2024: Radisson Hotel Group has signed a management contract for the Park Inn by Radisson Melbourne Carlton, which will open in the fourth quarter of the year.

The newly converted property is situated in the suburb of Parkville, Park Inn by Radisson Melbourne Carlton, surrounded by universities, a hospital, recreation centres, and leisure attractions, just 3 km from Melbourne’s CBD. 

Following the conversion of an existing hotel, it is undergoing a complete renovation to align with Park Inn by Radisson’s international standards. 

Victoria’s state capital, Melbourne, is consistently named one of the world’s most livable cities due to its diverse cultures, cuisine and commerce. It is also one of the world’s great sporting cities, with iconic annual events such as the Australian Open tennis, Formula 1 Australian Grand Prix, the AFL Premiership Season Grand Final, the Boxing Day Test cricket match, the Melbourne Cup horse racing festival and more. This makes Melbourne one of Australia’s most popular tourism destinations; the city attracted 10.3 million overnight visitors in 2023, including many Asian visitors.

The 89-room hotel places guests on the doorstep of Australia’s top biotech and neuroscience R&D facilities and Monash University, known for its Pharmaceutical Studies faculty. It is also close to Royal Park and Royal Melbourne Zoo, opposite Princes Park, the home of Carlton Football Club, the leading AFL team. Melbourne’s CBD is just a 15-minute commute on the tram network, and the city’s Tullamarine Airport is a 20 km drive away.

A representative of Star Capital Group, parent of Frater Capital Group Pty Ltd, said: “We are delighted to partner with Radisson Hotel Group, one of the world’s leading international hotel groups, to debut the Park Inn by Radisson brand in Australasia. The contemporary Park Inn by Radisson, Melbourne Carlton, is the ideal market introduction to this upper-midscale brand. We plan to continue expanding our hotel portfolio in Australasia and eagerly anticipate further opportunities for collaboration with Radisson.”

Air France-KLM Group completes SAS stake

SINGAPORE, 30 August 2024: Air France-KLM Group confirmed Wednesday it has completed the acquisition of a 19.9% non-controlling stake in SAS’s share capital, opening the door to extensive commercial cooperation, which will begin on 1 September.

In parallel to the financial transaction and as previously announced, Air France-KLM and SAS have signed far-reaching interline and codeshare agreements to connect their hubs and networks. 

These agreements, which cover reciprocal loyalty programme benefits, will enter into force as early as 1 September  2024. On the same day, SAS will join the Skyteam alliance, of which Air France and KLM are founding members.

The Air France-KLM Group CEO Benjamin Smith said: “We are pleased to have completed this strategic transaction. SAS will enhance the group’s footprint in the Scandinavian markets. SAS, Air France and KLM customers will now have a larger number of destinations via codeshares. Skyteam will immediately gain a new strategic member.”

The Air France-KLM Group concluded this transaction as part of a consortium of investors, including Castlelake LP on behalf of certain funds or affiliates, Lind Invest ApS, and the Danish State.

The consortium members now effectively hold an aggregate 86.4% stake in the share capital of the reorganised SAS AB (exclusive of the recovery by the Danish State in its capacity as a creditor of SAS and according to SAS’s restructuring plans), having invested USD1.2 billion in the company by subscribing for USD475.0 million of common shares and purchasing USD725.0 million of senior secured convertible notes.

The Air France-KLM Group invested USD144.5 million in SAS by subscribing to USD109.5 million of common shares and purchasing USD35.0 million of senior secured convertible notes.

Specific provisions have been agreed upon between the consortium members, under which Air France-KLM’s stake could be increased. Subject to regulatory conditions and financial performance, it may become a controlling shareholder after at least two years.

This investment is a component of Air France-KLM’s strategic roadmap. It was already considered in the group’s financial trajectory for 2024 and has no impact on its medium-term outlook.

Commercial cooperation underway

As announced by the Air France-KLM Group on 11 July  2024, Air France, KLM, and SAS have signed codeshare and interline agreements to provide their respective customers with extended travel options.

Beginning 1 September  2024, Air France and KLM customers will gain access to 33 destinations in Northern Europe beyond SAS’s hubs in Copenhagen, Oslo and Stockholm. SAS customers will gain access to 33 destinations in Europe beyond Air France and KLM’s hubs at Paris Charles de Gaulle Airport and Amsterdam Schiphol Airport.

These agreements also cover reciprocal loyalty programme benefits for Flying Blue and EuroBonus, enabling members to earn and spend Miles/Points on flights operated by SAS and the Air France-KLM Group’s airlines.

In addition, on 1 September  2024, SAS will join the SkyTeam alliance, of which Air France and KLM are founding members. From that date, eligible EuroBonus members will be able to enjoy SkyTeam services and benefits, including SkyPriority and lounge access worldwide.

Air India chat goes multilingual

GURUGRAM India, 30 August 2024: Air India has introduced seven new languages to its 24/7 customer support services, in addition to the existing Hindi and English services that seriously upgrade its Interactive Voice Response (IVR) and chat capabilities.

Travellers can communicate with the airline’s online customer services in Bengali, Kannada, Malayalam, Marathi, Punjabi, Tamil and Telugu.

By integrating these seven Indian languages, Air India aims to elevate customer experience and provide a more accessible experience for passengers who prefer to communicate in their native languages. The enhanced Indian language support reflects the airline’s vision of being a ‘global airline with an Indian heart’. 

Air India’s IVR system will now automatically recognise the customer’s language preference based on the user’s mobile network, eliminating the need to choose a language manually and reducing the response time.

“The introduction of multilingual support in Indian languages marks a significant milestone in our transformation journey. By integrating these Indian languages into our customer support services, we are expanding our reach and strengthening the relationship with our customers, ensuring that every interaction with Air India feels familiar and inclusive,” said  Air India Chief Customer Experience Officer Rajesh Dogra.

Recently, Air India has deployed five new contact centres, offering round-the-clock assistance to its customers worldwide with dedicated desks for premium and frequent flyers. Special assistance in Indian languages will be available daily from 0800 to 2300 IST. In addition, the airline implemented a comprehensive back-office insourcing strategy to manage emails, social media, and chat support in-house, significantly improving customer support services’ quality and efficiency. 

Amadeus revamps PAL’s digital channels

MANILA, Philippines, 30 August 2024: Philippine Airlines (PAL) is set to upgrade its tech stack with a broad set of solutions and services supplied by Amadeus, improving passengers’ travel experience. 

Integrating customer loyalty knowledge and data with the Altéa Passenger Service System (PSS) will deliver real-time personalisation throughout the customer journey, benefiting the Philippines’ full-service network. 

Website refit

Philippine Airlines first embarked on a digital transformation journey in 2018 when it adopted Amadeus Altéa PSS and, more recently, Amadeus’ customer profiling and personalisation solution, Traveler DNA.

Amadeus will provide a team of travel industry experts knowledgeable in airline website optimisation to revamp the carrier’s digital channels. The contract calls for reworking the airline’s website to operate from a new cloud-based infrastructure. Amadeus will provide managed services to maintain, monitor, and fully manage the Philippine Airlines website’s cloud hosting environment.

Amadeus loyalty management

Philippine Airlines will implement the Amadeus Loyalty Management solution to enhance Mabuhay Miles. The solution will power its transformation into a digital lifestyle loyalty programme and give it the flexibility to serve loyalty members better while increasing their engagement. 

The modern loyalty technology will empower Philippine Airlines with a full range of capabilities, including currency retailing, a modern UI experience, a loyalty member portal, targeted promotions, real-time identification and allocation of benefits, advanced acquisition, member recognition, and segmentation. 

Loyalty partner network

The carrier will also be able to expand its loyalty partner network through an intuitive, self-service partner management portal. 

The digital services and loyalty solutions fully integrate the Altéa PSS suite and technology from Amadeus’ partner network, driving value for Philippine Airlines and personalised servicing to its customers.

Philippine Airlines’ President Stanley Ng comments: “Our website and the Mabuhay Miles programme are key aspects of our digital strategy. This partnership with Amadeus will help us strengthen our technology infrastructure in these areas. With Amadeus’ expertise and unique understanding of the travel industry, we can keep service levels high and anticipate future technological developments in the market.” 

Amadeus, Executive Vice President Travel Unit & Managing Director Asia Pacific Javier Laforgue responds: “Philippine Airlines is a longtime and valued partner with whom we’ve worked closely on several ambitious projects. Today, I am thrilled to go further with the airline as it embraces our industry-leading knowledge and technology.” 

Time to win a wellness reward?

HONG KONG 30 August 2024: Destination Deluxe, a Hong Kong-based platform curating worldwide luxury wellness and travel experiences, is heading to Thailand this September to convene its Destination Deluxe Awards & Wellness Day 2024 celebration.

Thailand has been selected to host the event due to its vast potential in wellness tourism. The event will honour standout achievements in the global wellness and luxury travel industries and explore the latest trends and innovations. 

Destination Deluxe founder and CEO Vivienne Tang.

It aims to unlock inspiration and elevate enterprises in the USD1 trillion wellness travel industry as Thailand emerges as a top wellness destination in Asia, according to Destination Deluxe founder and CEO Vivienne Tang.

Quoting  Global Wellness Institute research, she forecasts the global wellness industry should grow by an average of 7.5% annually, reaching USD6.99 trillion by 2025, 

The Destination Deluxe Awards & Wellness Day 2024 event will be held on 19 September 2024 at The Salil Hotel Riverside, Bangkok. It will enable wellness industry leaders and enthusiasts to explore the latest trends and innovations in wellness and travel. 

The programme will feature panel discussions on longevity, biohacking, and the future of wellness in hospitality. Participants will also engage in workshops led by wellness experts. The event will conclude by announcing the Destination Deluxe Awards 2024 winners, celebrating excellence in wellness, spa, beauty, and travel.

“This year’s ceremony will highlight advancements in eco-friendly spa treatments, wellness-driven hospitality, and groundbreaking beauty products that cater to health-conscious consumers. With categories like “Eco-Spa of the Year” and “Holistic Spa Treatment of the Year,” the event showcases how luxury and sustainability are becoming increasingly intertwined,” said Tang.

The Destination Deluxe Awards & Wellness Day 2024 will attract attendees from the wellness, beauty, and travel industries. Participants will include hotel, spa and wellness directors, skincare and fitness company executives, travel agents, wellness influencers and enthusiasts. 

Since its inception in 2019, the Destination Deluxe Awards have been held annually, with the events in 2022, 2023 and 2024 hosted in Bangkok, Thailand. 

In 2023, winners were declared in 25 categories ranging from hotels to wellness products and services. Eight awards were given to hotels, resorts, wellness retreats, and private islands.

2023: Hotel of the Year

Winner
JOALI Maldives, Muravandhoo Island Raa Atoll, Maldives;

2nd Place
Camiral Golf & Wellness, Girona, Spain;

3rd Place
Raffles Udaipur, Udaipur, India.

For more details, visit: https://destinationdeluxe.com/award/destination-deluxe-awards-2024-tickets/ 

AirAsia bumps up China-bound flights

SEPANG, Malaysia, 30 August 2024: AirAsia is building momentum in China with two new routes — Penang-Shenzhen and Kota Kinabalu-Shantou — due to start in late October and early November.

With the addition of these two new routes, AirAsia will operate 33 routes to and from China, further solidifying its position as the largest foreign low-cost carrier in the region. 

AirAsia Malaysia (AK) will operate four weekly flights from Penang to Shenzhen starting 28 October 2024. Flights from Kota Kinabalu to Shantou will commence on 16 November 2024 with three weekly flights. 

To celebrate the latest route launches, AirAsia offers promotional fares for flights between Penang and Shenzhen from MYR329 all-in* one way as well as flights from Kota Kinabalu to Shantou with fares starting from MYR299 all-in* one way. 

From now until 8 September 2024, promotional fares can be booked on the AirAsia MOVE app (formerly Airasia Superapp) and airasia.com. The fare deals allow you to fly from Penang to Shenzhen between 28 October 2024 and 29 March 2025 and from Kota Kinabalu to Shantou between 16 November 2024 and 29 March 2025. 

Until the end of 2025, all Malaysians are eligible for visa-free entry to China for tourist visits of up to 15 days.

Located in Guangdong province, Shenzhen and Shantou are known for their impressive skyscrapers. Tourists visiting the observatory deck, Free Sky, on the 116th floor of the Ping An International Finance Centre can enjoy spectacular views of the Shenzhen and Hong Kong skylines. Alternatively, they can visit Nan’ao Island in Shantou for a breathtaking and leisurely escape during a busy schedule.

Flight Schedule between Penang (PEN) and Shenzhen (SZX) – starting 28 October 2024:

Flight Schedule between Kota Kinabalu (BKI) and Shantou (SWA) – starting 16 November 2024:

TCEB leads Thailand roadshow in China

BANGKOK, 29 August 2024: Thailand Convention and Exhibition Bureau (TCEB) Chairman Pasu Loharjun presided over the “Thailand MICE Roadshow in China 2024” held in Shanghai, China 20 August 2024. 

During the event, TCEB presented three Chinese organisations with Appreciation Awards for consistently promoting and supporting the growth of Thailand’s MICE industry.  

Led by TCEB, 40 Thai business event entrepreneurs participated in business matching sessions with Chinese clients. 

Prinat Apirat, Consul-General at The Royal Thai Consulate-General in Shanghai, joined the event along with Chantira Jimreivat Vivatrat, TCEB board member Chiruit Isarangkun Na Ayuthaya, President of TCEB, and the TCEB management team. 

(SOURCE: TCEB)

Thais tighten belt as living costs rise

BANGKOK, 29 August 2024: Nearly half (47%) of all Thai consumers believe saving money is their top priority this year, according to Euromonitor International’s ‘Voice of the Consumer: Lifestyles Survey 2024’.  

The latest Euromonitor International study released in June 2024 suggests that 73% of Thai consumers are concerned about the increased cost of everyday items in 2024. 

A growing selectivity in spending is reflected in how Thai consumers intend to change their lifestyle habits. Euromonitor’s ‘Voice of the Consumer: Lifestyles Survey 2024’ found that 41% of Thai consumers intend to visit discount stores, while 29% intend to purchase private label or store-brand goods, up from 25% in 2023. 

Amidst Thailand’s high cost of living and rising unit prices, consumption expenditure on food and non-alcoholic drinks remains the country’s largest category at USD79 billion. This category is expected to accelerate food and beverage consumption at a 4% compound annual growth rate (CAGR).  

Speaking on New Opportunities in 2025 for the food and beverage industries: Thailand and Beyond, at Informa Markets’ 22 August 2024 Business Breakfast in Bangkok, Nathanael Lim, Insights Manager at Euromonitor International, stated that over a quarter (26%) of Thai consumers’ consumption expenditures come from food and non-alcoholic beverages. 

Alongside this, Lim highlighted three emerging trends and innovations in food and beverage set to be seen in 2025; Pursuit of value, wellness, and use of Generative AI.  

In pursuit of value 

With a notable concern about the cost of everyday items spending, Euromonitor’s Voice of the Consumer: Lifestyles Survey 2024 found that 47% of Thai respondents identified saving money as their top priority. 

“This underscores the notable pursuit of value by consumers, reflecting how consumers have become selective in their spending, aiming to live well for less,” said Lim. “In turn, Southeast Asian brands have begun to respond by adopting strategies such as offering loyalty rewards and value promotions to appeal to consumers.”  

For instance, Indonesian Specialist coffee shop, Kopi Kenangan’s small store format, Satu Kenangan, sells local coffee from price points starting as low as USD0.70 per cup. This has allowed the brand to reach and appeal to consumers in rural areas in Indonesia by demonstrating value proposition and affordability. 

Wellness and healthy F&B

Consumers are also seeking products and services with credible value-added positioning. Euromonitor’s study found that 36% of Thai respondents are willing to pay more for health and nutritional properties in food and beverages.  

Reflecting on demands for wellbeing, Lim addressed the potential for growth in packaged food and beverages in the space of ‘immune support’. The market’s retail value sales in Thailand reached USD151 million in 2023 and are expected to grow at a CAGR of 8.6% from 2023 to 2028. 

Lim also highlighted that brands have been launching innovations to boost immunity and promote mental and emotional well-being.  

“Understanding the customer’s wellness goal is a key. Proactively educating customers with verified claims and adopting simple and functional solutions will help food and drink businesses address the holistic wellbeing that Thai consumers wish to see from businesses.”   

Use of Gen AI 

As one of Southeast Asia’s most digitally advanced markets, the emergence of Generative AI (Gen AI) has created numerous opportunities for food and beverage brands in Thailand to enhance the consumer experience and provide convenience.  

“Utilising Gen AI helps brands gain a competitive edge in innovation and enhances consumer experiences,” added Lim. “40% of Thai consumers found a benefit of Gen AI in their daily shopping experience.”  

Lim noted: “Consumers in Thailand now look for value beyond affordable prices and seek value-added product propositions. Coupled with the growing use of Gen AI to guide purchase decisions and the increased focus on wellness, it is evident that consumers’ habits and priorities are evolving. 

“By identifying and understanding these emerging consumer trends, food and beverage companies will be better positioned to implement effective strategies and win consumers in 2025 and beyond.”

About Euromonitor International 
Euromonitor International is the world’s leading provider of global business intelligence, market analysis and consumer insights. From local to global and tactical to strategic, our research solutions support decisions on how, where and when to grow your business. With offices worldwide, analysts in over 100 countries, the latest data science techniques and market research on every key trend and driver, we help you make sense of global markets. 

(Source: Euromonitor International)

China’s 9 Air flies to Kuala Lumpur

KUALA LUMPUR, 29 August 2024: Chinese low-cost airline 9 Air has launched a new weekly service between Guiyang, China, and the Malaysian capital, Kuala Lumpur.

It’s the first and only budget carrier serving Guiyang, the capital city of Guizhou province. 9 Air flies to Kuala Lumpur International Airport Terminal 2. The service departs Guiyang Longdongbao Airport (KWE), located 11 km southeast of Guiyang city. On the new direct route to Kuala Lumpur, 9 Air deploys a Boeing 737-800 aircraft with a capacity of 189 passengers. 

The airline is a subsidiary of Juneyao Air and hubs out of its main operating base at Guangzhou Baiyun International Airport (CAN).

Tourism Malaysia Director General Manoharan Periasamy and representatives from 9 Air and Malaysia Airports welcomed passengers aboard flight AQ1211 from Guiyang on arrival at Kuala Lumpur International Airport on 25 August.

It marks the establishment of a new route from Guizhou Province and 9 Air’s first destination in Malaysia. China’s 9 Air operates flights to Thailand, Russia, Japan, and Laos, with Malaysia being the latest addition to its international routes. 

The new service caters exclusively to travellers from Guiyang and marks a critical turning point in drawing more tourists from central and southern China. Local ticket sales out of Kuala Lumpur for flights to Guiyang on 9 Air have not opened on popular online booking websites, indicating the flights are sold only in China, possibly through travel agencies in Guiyang that block-book seats.

With these direct flights, Chinese tourists can now easily explore Malaysia’s diverse attractions, from the iconic Petronas Twin Towers in Kuala Lumpur to the beautiful beaches of Langkawi Island, the cultural splendours of Malacca, and the opportunity to experience unique cultural attractions, historical landmarks, and Malaysia’s renowned cuisine.

The introduction of visa-free entry for Chinese travellers from 1 December 2023 until 31 December 2026 has spurred inquiries and bookings to Malaysia from China. As of June 2024, Malaysia has welcomed 1,449,711 arrivals from China, an impressive 190.8% increase compared to the same period in 2023, which saw 498,540 arrivals.

MATTA Fair reaffirms RHB backing

KUALA LUMPUR, 29 August 2024: The Malaysian Association of Tour & Travel Agents (MATTA) confirms that RHB Banking Group (RHB) will continue as the Exclusive Platinum Sponsor of the MATTA Fair, which will be held from 6 to 8 September 2024 at the Malaysia International Trade and Exhibition Centre, Kuala Lumpur (MITEC).

RHB’s role as the ‘Exclusive Platinum Sponsor’ reinforces its commitment to supporting Malaysia’s tourism industry and offering a variety of exclusive promotions, discounts, and travel-related deals during the fair. 

Visitors are invited to explore travel and hospitality offers at the RHB booths at Level 1, booth number 1E13, and Level 2, booth number 2H01 of MITEC.

MATTA President  Nigel Wong commented: “We are happy to continue our partnership with RHB Banking Group as our Exclusive Platinum Sponsor for this September’s MATTA Fair. Our partnership underscores a mutual commitment and dedication towards advancing Malaysia’s travel and tourism businesses, providing exceptional value and experiences to travellers and holiday seekers travelling domestically and internationally. Together, we look forward to creating exciting and great experiences with good memories in their travel and holidays for everyone.”

At this September’s MATTA Fair, RHB is rolling out more special deals for customers who use their RHB Visa Credit Card/-i or RHB Visa Debit Card/-i. As part of the RHB Travel Bonanza Campaign, customers can walk away with MYR30,000 rewards, including luxurious German-branded cabin-size luggage worth over MYR3,000 each. Customers can also enjoy up to 60% off when they purchase flights and accommodation with CIT Travel Agency, while those who spend MYR500 or more in a single receipt using digital wallets will receive a Visa Olympics travel bag. If you are planning to buy an Umrah or Muslim package, enjoy a MYR500 rebate when you book with dedicated travel operator partners — Juara Travel & Tours and Mitra Tours & Travel.

RHB Banking Group Managing Director of Group Community Banking Jeffrey Ng Eow Oo added: “We are thrilled to be part of MATTA Fair again, supporting Malaysians’ love for travel with even better details and promotions this year. Our RHB Multi-Currency Visa Debit Card/-i, is the perfect travel companion, allowing you to make secure and seamless digital payments in 33 foreign currencies with zero conversion fees. Furthermore, customers can also use digital wallets i.e. Apple Pay and Google Pay, to make faster and more convenient purchases and transact just like the locals regardless of where you are globally. It is secure and easy to use.

“The RHB Multi-Currency Visa Debit Card/-i has seen impressive growth and gained significant popularity, with a 51% year-on-year in user base and a 36% increase in spending rising by July 2024. This travel card is designed to give you peace of mind while travelling, making it easy to manage your spending in your preferred currencies without worrying about extra fees.”

As the 55th edition, since its start in 1991, the MATTA Fair continues to be Malaysia’s premier and largest consumer travel fair, drawing over 180,000 visitors in the MATTA Fair held in March 2024. The MATTA Fair remains the most anticipated travel and holiday Fair for consumers and a high-demand platform for industry players to showcase and market their packages and offerings.