DUBAI, UAE, 4 May 2023: In the heart of Dubai’s bustling financial district, Emirates has opened a new City Check‑in and Travel Store, enabling customers to conveniently book travel, check-in for flights, drop luggage, shop for travel essentials, and save time at the airport.
Located in the elite ICD Brookfield Place in Dubai International Financial Centre (DIFC), the state-of-the-art facility opened last week just days before the Arabian Travel Market welcomed international travel suppliers to Dubai from 1 to 4 May.
As part of Emirates’ continuous investment into enhancing customer experience, the City Check-in and Travel Store has a prime and premium location for busy professionals in Dubai’s finance hub and allows customers to drop their luggage as early as 24 hours and up to 4 hours before a flight, arriving at the airport at leisure. Customers can visit the space and check in anytime from 0800 to 2200 daily, beginning their travel experience with seamless service via self-check-in kiosks, at dedicated desks with Emirates agents, or with the help of the world’s first-ever check‑in robot assistant – Sara.
Sara is an innovative portable robotic check-in system that can match faces with scanned passports, check passengers in, and guide them to the luggage drop area. With an eye-catching 2.5 metre LCD screen showing the latest destination content from Emirates and more screens showing an interactive touchscreen map, the City Check-in and Travel Store is a stylish and spacious contemporary space which offers the opportunity to book tickets, browse travel merchandise, drop luggage, and check in – with paid valet parking and self-parking ensuring an elevated, hassle-free check-in experience for Emirates passengers. Visitors can also get expert advice and offers on trending destinations. At the same time, dedicated travel consultants can assist with purchasing tickets for future journeys, managing current bookings, purchasing upgrades, selecting preferred seats, and arranging extra baggage if required.
Emirates passengers with valid boarding passes who wish to discover the area or spend time relaxing before their flight will have complimentary access to select lifestyle facilities in the world-renowned ICD Brookfield Place and exclusive discounts and special offers across a range of restaurants, gyms, and luxury stores – including Josette, 1Rebel, Lulu and the Beanstalk, and Embody Fitness. Around the DIFC, visitors can enjoy a diverse range of services, shopping, world-class cuisine, and art galleries, including the extensive promenade at DIFC’s Gate Avenue. When it’s time to fly, passengers can connect directly to the airport via taxi or Emirates chauffeur service or take a 10-minute walk to Financial Centre Metro Station, connecting seamlessly to the Airport Terminal 3 Metro Station.
BANGKOK, 4 May 2023:Centara Hotels & Resorts, Thailand’s leading hotel operator, is offering CentaraThe1 and Turkish Airlines Miles&Smiles loyalty programme members the chance to exchange CentaraThe1 points for double Miles to be used on Turkish Airlines flights across Europe, Asia, Africa, Oceania and the Americas.
This partnership highlights Centara’s continued efforts to expand its global network and enrich its robust Centara The1 loyalty programme benefits, affording more opportunities for its members to travel and explore the world. Turkish Airlines is the latest addition to Centara’s airline redemption partner network, including Singapore Airlines and Qatar Airways. Centara The1 members now have more compelling reasons to earn points and even more exciting ways to burn them.
Until 31 May 2023, Turkish Airlines is offering this special promotion whereby loyalty programme members will receive 300 Miles&Smiles Miles for every 5,000 CentaraThe1 points transferred from their CentaraThe1 Card member account to their Miles&Smiles member account via centaraThe1.com. More Miles means more possibilities for free flights, extra baggage allowance, seat upgrades and other exciting members-only perks.
Sign-up to the CentaraThe1 loyalty programme is free and gives members access to exclusive privileges, including 15% off room rates, complimentary room upgrades, and the ability to earn points from eligible hotel and resort stays, dining, laundry services, and relaxing treatments at participating spa branches.
DUBAI, 4 May 2023: Holiday Factory, a leading tour operator in the UAE, announced the launch of its new brand, “Holiday Factory Premium”, during the Arabian Travel Market earlier this week.
Holiday Factory’s director of marketing, Namrata Bhatia, said the new brand would cater to Dubai’s growing expatriate population with more disposable income which is driving a surge in demand for premium holidays.
(L-R) Hakan Bakar, business development manager – international markets, Namrata Bhatia, director marketing and Ekaterina Malikova, product manager – premium.
After successfully serving the UAE middle-class segment with low-priced holiday packages, the company is now set to enter the premium outbound travel market led by product manager premium Ekaterina Malikova.
It will start with popular up-market destinations such as Switzerland, Italy, Maldives and Scandinavia.
The holiday packages will include direct flights from UAE airlines such as Emirates, Etihad and Fly Dubai, plus other international airlines serving Dubai. The packages will bundle premium hotels, transfers, insurance, and curated expert-guided tours.
The company’s research showed that 73% of premium holiday seekers residing in the UAE are looking for all-inclusive holiday packages, and 95% of those end up booking by themselves.
LUANG PRABANG: 3 May 2023: Two resorts and a privately owned nature reserve in Luang Prabang in northern Laos suffered substantial damage from bushfires last week, illustrating the threat to life and property during the annual slash and burn season that decimates forests in the Mekong Region.
Heavy smog has covered northern Laos, Thailand and Myanmar since February, causing substantial financial losses to the region’s tourism and hospitality industries. Tourism associations admit the smog crisis cuts the annual tourism peak season across the Mekong Region from around six to four months.
Arsonists torch valley fenced and designated as a protected area home to the tourist attraction Tam Pa Bong Cave.Lao Spirit Resort featured on Booking.com
Fires at Luang Prabang resorts
Bushfires destroyed one of eight villas at the Lao Spirit Resort located in a forest in Ban Xianglôm district, 4 km from Tad Sae Waterfall. Staff and guests escaped to safety. The resort is popular on Booking.com, with a starting rate of USD84 a night.
Fires also destroyed five bungalows of the 10-unit Zen Namkhan Resort also located in a forest near Luang Prabang.
Bushfires, described as repeated “arson attacks”, destroyed 16 hectares of a 30-hectare privately owned protected area lauded by the Tourism Authority of Thailand for its natural outdoor attractions in 2022.
Lao Spirit Resort manager Wieslaw Bylo told the Laotian Times: “The fire came closer to the bungalow before it spread to the roof of the bungalow … We’ve had a tough year as residents, and even now we can see the fire blazing through the mountains in Luang Prabang.”
TTR Weekly contacted the manager of Zen Namkhan Resort, who confirmed the loss of five bungalows to what he described as “agricultural fires.”
According to the manager, the resort has been closed since the Covid-19 pandemic in 2020 but was under renovations preparing for an imminent reopening. He commented in a text message: “I was trying to reopen in April and fixing facilities at the resort, but then the fire came, and I am not sure if we can open the resort due to the cost of repairs… It is very risky to operate a resort business, especially in the jungle or forest.”
The first report of the fires at the two tourist resorts was posted on social media on 27 April by Markus Peschke, the owner and Founder of Chateau Orientale Resort, who captured the Lao Spirit Resort fire on video.
He commented on his Facebook page: “Today, the Lao Spirit Resort lost a bungalow, five bungalows burned down at the Zen Namkhan Resort, and our rented grass areas for our elephants burned down for the third time in different locations for the same reason … It’s a horror year.”
Fire torched nature reserve
Peschke inspected a valley in the catchment area of Luang Phabang on 29 April that he leased for 60 years for nature conservation.
“I found that arsonists had set fires in several places in the valley and destroyed at least 16 hectares of jungle, some of which was original and some just regenerating. In the valley, already fenced and designated as a protected area, is the Tam Pa Bong Cave included in the list of outdoor tourist attractions by the Tourism Authority in 2022.
“The fire was deliberately ignited in several places and destroyed the jungle in which a revered cave is located. I’m speechless and wonder why this completely unnecessary, nonsensical arson exists,” said Peschke, who has been a resident and investor in various tourism projects in Luang Prabang since 1999.
Are travel associations speechless?
Peschke admits he was speechless, but the same day the bushfires struck the two resorts in Luang Prabang, the Mekong Region’s tourism VIPs and experts presented their annual speeches at the Mekong Tourism Forum in Sihanoukville in Cambodia.
Possibly for the first time in the history of the Mekong Tourism Forum (established in 1996), two speakers mentioned the annual smog crisis in side comments in their “rethink tourism” speeches. That’s progress for an event that usually focuses almost entirely on the soft talk of marketing the six member countries of the Mekong – Cambodia, China, Laos, Myanmar, Thailand and Vietnam.
In her opening remarks to the forum, the MTCO executive director Suvimol Thanasarakij commented: “While we enjoy the recovery, the Greater Mekong Subregion’s tourism sector continues to face challenges, such as economic, environmental and political issues.
“In terms of environmental issues, the impact of climate change on the industry is apparent. We face problems like haze, high temperatures, water shortages and floods that force tourism destinations to act.
“Geographically, GMS countries are tied together by the Mekong River, highlighting the importance of close cooperation. For instance, challenges like haze require cooperation among cross-border cooperation between the affected countries. Immediate action is essential.”
PATA chair: Prevention better than cure
Photo: eturbonews.com
Pacific Asia Travel Association’s chair, Peter Semone, referred to “slash and burn” in his keynote address to 250 delegates attending the MTF, identifying what he called “pernicious air pollution and regional smog due to antiquated, but necessary slash and burn practices.”
Sticking to the forum’s theme of rethinking tourism, he noted that one choice is to “bury our heads in the sand and not to rethink at all. The other choice is to ‘rethink tourism’, put people and the planet first, and bring everyone together with a shared vision of a more inclusive, sustainable, and resilient sector.”
Asked by TTRW to clarify his comment on air pollution and regional smog, he replied in a text message:
“Tourism enterprises are exposed to many risks associated with sustaining income and maintaining their physical infrastructure. As if being vulnerable to natural disasters isn’t enough, tourism businesses must duck and dive through man-made disasters.
“We need to neutralise man-made risks before they become crises – known simply as prevention before cure. It is very much in PATA’s mandate to tell it like it is; and advocate for change for the betterment of sustainable tourism development across the GMS, ASEAN and the greater Pacific Asia region,” he concluded.
Resort and tourism operators across the Mekong Region are seeking engagement and solutions to help them recover from the double whammy of Covid-19 and the financial losses caused by the smog crisis. They want national and regional trade associations to lobby Mekong Region governments to resolve an air pollution crisis that blights regional tourism. So far, bushfires have not caused any tourist fatalities, but the region’s luck could one day run out if the problem remains unresolved.
DUBAI, UAE, 3 May 2023: Europe maintains its lead as the most desired destination for UAE travellers in 2023, according to a widescale survey conducted by dnata Travel, the UAE’s leading travel provider.
Sharing insights, travel plans and preferences, 43% of survey respondents expressed the desire to travel to Europe for their next holiday, followed by the Indian Ocean islands (20%). The most popular countries on travellers’ bucket lists include Switzerland, the Maldives and Turkey.
A majority, 28% of respondents, plan to book leisure travel two to six months in advance, compared to days or weeks in previous years. Travellers also book more extensive holiday packages, with 37% of travellers adding ‘all-inclusive’ as part of an ideal travel package in 2023.
Most respondents plan to travel in July 2023, while other travel peaks expected this year include April, June, August and December.
Dnata Travel head of retail and leisure Meerah Ketait commented: “We conducted our latest survey in high demand, with every expectation that this will continue to grow. Locations like Europe are popular for their diverse landscapes, from a modern or historic city break to a beach escape or an island retreat. Experiences focused on wellness and nature are also trending for travellers in 2023.
Based on the survey results and overall booking trends, dnata Travel experts are sourcing a wider range of extensive holiday packages for 2023, working with its partners worldwide. For example, Club Med’s premium all-inclusive ‘summer mountain’ offering in Europe will form a focus for the team this summer, alongside its beach resorts in Turkey and beyond.
Dnata Travel’s survey was conducted in Q1 2023, with thousands of UAE travellers.
SINGAPORE, 2 May 2023:Norwegian Cruise Line (NCL), the innovator in global cruise travel with a 56-year history of breaking boundaries, is counting down to its much-awaited return to sailing in Asia after more than three years when the newly revitalised Norwegian Jewel makes her grand return to Tokyo on 19 October 2023, and Singapore on 11 November 2023.
“After more than three years, we’re counting down to our return to Asia cruising once again!” said Ben Angell, NCL VP and Managing Director, APAC. “We know our guests can’t wait to explore closer to home, and as a smaller ship, Norwegian Jewel is the perfect size to explore Asia’s lesser-known ports while offering all the features we know local cruisers love, from showstopping musical acts and entertainment to a myriad of dining options that would delight any palette.”
Norwegian Jewel’s extensive six-month Asia season will offer 16 immersive, port-rich itineraries visiting 11 countries and sailing from nine different departure ports, including Tokyo and Yokohama in Japan; Taipei (Keelung), Taiwan; Bangkok (Laem Chabang), Thailand; Bali (Benoa), Indonesia and Kuala Lumpur (Port Klang), Malaysia. With cruises ranging in length from 10-14 days, the season features several brand firsts: NCL’s first departures from Manila, Philippines and Seoul (Incheon), South Korea, as well as six new ports of call:
Manila, Boracay, Palawan and Salomague, Philippines
Bintan Island, Indonesia
Hualien, Taiwan
A focus on destination immersion means guests will enjoy country-intensive cruises that uncover the wonders of trending destinations like Korea, Indonesia and Japan; open-jaw itineraries that allow cruisers to book-end their trip with land tours; together with fewer sea days, longer stays in port and more overnights. Boasting an average of less than two sea days per sailing, up to 13.5 hours in destinations like Singapore and Ho Chi Minh City, Vietnam, as well as extended overnight stays in places that come alive at night, such as Phuket, Osaka and Bali (Benoa) – Norwegian Jewel provides the ultimate way to explore diverse cultures closer to home.
Beauty beach and limestone rocks, focus on the boatsAerial view of Puka beach in Boracay Island, Western Visayas, Philippines.
About Norwegian Jewel
With a capacity for 2,376 guests, Norwegian Jewel boasts 13 bars and 15 dining options, including three Asian restaurants: Sushi, Teppanyaki and Chin Chin, where friendly wait staff serve up freshly prepared noodles and wok-fried dishes. Guests can get active on the sports court for a basketball game or indulge in wellness at Mandara Spa and Thermal Suite, complete with Thalasso Therapy Pool, steam room and sauna. Showstopping entertainment includes Rock You Tonight, a high-energy production showcasing music from rock icons Queen, Journey and The Who.
The newly revitalised ship boasts completely refreshed accommodations, including staterooms, suites and bathrooms throughout, for the ultimate home away from home. And those with a taste for the finer things in life will fall in love with The Haven by Norwegian®. Located at the top of the ship, The Haven houses NCL’s most elevated suites and villas accommodating up to eight people, complete with a concierge and 24-hour butler service, a private sundeck and a pool exclusively for guests of The Haven.
For a limited time, NCL is offering incredible savings of up to 35% across the season.
Asia season highlights:
An 11-dayAsia: Singapore, Thailand & Vietnam cruise from Kuala Lumpur (Port Klang), Malaysia to Bangkok (Laem Chabang), Thailand via nine destinations, including Ho Chi Minh City in Vietnam, Sihanoukville in Cambodia and Ko Samui in Thailand. Departing 11 December 2023, fares start from USD$1,366*.
An 11-dayAsia: Osaka, Kochi, Nagoya & Himeji cruise from Taipei (Keelung), Taiwan to Tokyo, Japan, with no sea days. 11 ports of call include Okinawa, Mt Fuji (Shimizu) and an overnight stay in Kyoto (Osaka). Departing 29 February 2024, fares start from USD$1,849.
An 11-dayAsia: Thailand, Vietnam & Malaysia cruise from Singapore to Bangkok (Laem Chabang) via Langkawi and Penang in Malaysia as well as Phuket and Ko Samui in Thailand. Departing 5 January 2024, fares start from USD$1,689.
For more information or to book a cruise with NCL, contact a travel professional; call NCL in Australia on 1300 255 200 or in New Zealand on 0800 969 283; or visit www.ncl.com.
DUBAI, 3 May 2023: Emirates, the Official Airline of the 2023 Arabian Travel Market (ATM), now in its 30th edition, receives royals to its ATM stand.
Emirates executives welcomed His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai, and His Highness Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, First Deputy Ruler of Dubai, Deputy Prime Minister and Minister of Finance of the UAE to its stand, during the region’s largest travel and tourism trade event.
Earlier 1 May, His Highness Sheikh Ahmed bin Mohammed bin Rashid Al Maktoum, Second Deputy Ruler of Dubai, Chairman of the Dubai Media Council and President of the UAE National Olympic Committee, visited the Emirates stand.
Their Highnesses were officially welcomed by Emirates’ Chief Commercial Officer Adnan Kazim, who gave a tour of the airline’s highly popular Emirates premium economy seats.
The Emirates stand is located in Hall 3, stand ME3310 at ATM.
DUBAI, UAE, 3 May 2023: Dnata Travel Group, a travel services provider based in Dubai, returned to the Arabian Travel Market (ATM) this week with a stand designed to showcase the full spectrum of the far-reaching UAE travel industry in 2023.
Located in the Middle East pavilion, the dnata Travel Group’s stand has an increased capacity to welcome representatives from across global markets as its brands focus on plans to bring Dubai-based travel services closer to the world.
Dnata Travel Group brands with an enhanced presence on its stand for 2023 included Arabian Adventures, a destination management company and safari operator. Its team showcased a state-of-the-art dune buggy as part of a brand refresh. The Group’s DMC operation is looking to expand across the Middle East in 2023 as tourism to regional destinations grows, and the UAE continues to prove a top-choice location for multi-centre travel bookings to take in highlights of the region and beyond.
Dnata Travel Group CEO John Bevan commented: “Across the dnata Travel Group, the number one travel destination of choice throughout our 60-plus year history up till today, continues to be the UAE. We are proud to have supported the growth of travel to and from this part of the world. Our strategy for our local brands is to expand across the Middle East and the world, and we are delighted to welcome the global travel industry to our stand at the Arabian Travel Market 2023.”
Yalago, one of the world’s fastest-growing global leisure wholesale specialists, is expanding its teams and global accommodation inventory. Priohub, the digital B2B attractions marketplace, and Gold Medal, the largest travel consolidator in the Middle East, aim to connect with local and international customers and suppliers as part of growth plans for 2023.
Marhaba, part of dnata’s airport operations division, represents its award-winning global lounge experience at the event, alongside DUBZ powered by dnata, showcasing its increasingly popular Dubai-based home check-in, baggage delivery and other services ensuring a smoother airport experience.
Dnata Travel Management head of digital solutions Jason Hooper joined a panel organised on 3 May by Sabre under the theme ‘The Main Trends Impacting Travel in 2023 and Beyond’.
Dnata Travel, head of retail and leisure UAE Meerah Ketait, joined a panel on ‘The Success of Tourism for the UAE: 30 Years On’ on 3 May.
Meet the dnata Travel Group team at Arabian Travel Market at the Dubai World Trade Centre from 1 to 4 May 2023, at stand ME3350, next to the Emirates Airline stand.
DUBAI, 3 May 2023: The German National Tourist Board (GNTB) presented a campaign update for their vision of ‘Making Tourism More Sustainable’ to GCC travel professionals during the Arabian Travel Market (ATM) 2023, held in Dubai this week.
Under the slogan, ‘Germany, simply inspiring’, GNTB is focusing on the sustainable related aspects across several tourism segments, which include:
Embrace German nature, highlighting natural landscapes and activity holidays; Historic Modern Germany, promoting cultural heritage and 51 UNESCO World Heritage sites, with a spotlight on traditions and customs of rural regions. And thirdly, their Feel Good – Sustainable Travel in Germany campaign emphasises how to enjoy an environmentally friendly holiday in Germany.
“We aim to make a meaningful contribution towards climate change mitigation, supporting Germany’s commitment to net zero, as well as driving increasing numbers of environmentally aware, inbound GCC tourists,” said German National Tourist GCC Office director Yamina Sofo.
“We want to present Germany as an all-year-round destination that is not only sustainable but diverse, accessible, inclusive, resilient and viable for the future,” she added.
The GCC region is now Germany’s top-performing inbound source market in Asia and Australasia, with 404,707 GCC guests generating almost 1.13 overnight stays during 2022, representing an increase of 117.6% compared with the same period in 2021.
“These figures confirm that Germany continues to be a preferred tourism destination for GCC visitors, and unspoilt nature and careful use of resources are clearly becoming increasingly important to them. We also want to encourage longer stays in order to reduce the carbon footprint per travel day,” said Sofo.
Germany boasts more than 350 spa and health resorts, and the GNTB is focusing on the sustainability-related aspects of health tourism. These include preserving traditional treatment methods, location-specific treatments and remedies as drivers of regional prosperity, and examples of sustainable energy management.
There is also growing interest in low-impact tourism supporting climate goals and making tourism more resilient. More than one-third of Germany’s land area is under special protection as a nature park or national park, it has around 200,000km of walking trails and 70,000km of long-distance cycle routes. There has also been a resurgence of interest in traditional lifestyles in rural regions, further bolstering Germany’s image as a sustainable travel destination.
In addition, Germany boasts 51 World Heritage sites, and over 6,000 museums, offering a wealth of interesting places of cultural and historical significance.
The GNTB’s focus on sustainability provides synergy with the official ATM 2023 theme – ‘Working Towards Net Zero’. In addition, Dubai will be the host for COP28 this year, and outbound tour operators and travel agents will no doubt have sustainable travel at the top of their agendas.
Participants at Germany’s stand this year included Baden-Baden Tourism Board, Düsseldorf Airport, Düsseldorf Tourism Board, Elinor Travel Germany, Frankfurt Airport VIP-Services, Frankfurt Tourism Board, Hommage Luxury Hotels Collection, Hotel Palace Berlin, Ingolstadt Village and Wertheim Village, International Office am Klinikum Solingen GmbH, The Wellem – part of the unbound collection by Hyatt, Wiesbaden Tourism and visitBerlin.
Ho Chi Minh City, 3 May 2023: Vietjet will increase flights from Ho Chi Minh City, Vietnam, to Melbourne and Sydney from three weekly to four weekly return flights starting this September.
Flights between Ho Chi Minh City and Melbourne will increase to four weekly return flights per week from 17 September. Flights from Ho Chi Minh City to Melbourne operate every Tuesday, Thursday, Saturday, and Sunday taking off at 1055 and landing at 2235 pm (local time). The return flights from Melbourne to Ho Chi Minh City, operating every Monday, Wednesday, Friday, and Sunday, take off at 1230 am and land at 0630 (local time).
The Ho Chi Minh City – Sydney route will also have four weekly return flights from 18 September. The flights from Ho Chi Minh City to Sydney every Monday, Wednesday, Friday and Sunday will take off at 1930 and land at 0720 (local time). The flights from Sydney to Ho Chi Minh City every Monday, Tuesday, Thursday, and Saturday will take off at 1115 and land at 1630 (local time).
Customers can grab USD zero tickets on routes connecting Ho Chi Minh City to Melbourne/Sydney/Brisbane every Monday, Tuesday, and Wednesday until 25 October 2023. The first-ever direct flight connecting Ho Chi Minh City with Brisbane will also be launched in June 2023.