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Chiang Rai welcomes back Chinese airline

CHIANG RAI, 9 May 2023: Ruili Airlines will be the first international airline to resume direct flights to Chiang Rai, a far north town on Thailand’s borders with Myanmar and Laos.

According to the public relations department of the Chiang Rai Mae Fa Luang International Airport, the Chinese airline will fly a direct service from its home base Kunming in Yunnan province, China, to Chiang Rai starting this month without identifying a start date.

Chiang Rai Airport confirmed the return of a direct flight from China on its social media post earlier this month.
 

However, www.aeroroutes.com  confirms Ruili Airlines has scheduled three weekly flights starting 13 May using a Boeing 737-700, which differed from the airport’s graphic that suggests a twice-weekly service on Saturday and Sunday.

The airports graphic shows the Ruili Airlines direct flight as the only international flight scheduled for Chiang Rai during the summer timetable. The other five airlines fly domestic services between Chiang Rai and two airports in Bangkok – Suvarnabhumi and Don Mueang.

Before the Covid-19 pandemic, Chinese airlines offered charter and scheduled flights from Hong Kong, Macau, Shenzhen, Nanjing, Jinghong, Changsha, Chengdu and Guangzhou.

Ruili Airlines’ flight DR5035 will depart Kunming at 1900 and arrive in Chiang Rai at 2025. The return flight DR5036 will depart Chiang Rai at 2115 and arrive in Kunming at 2250.

The airline provides no information on the new Chiang Rai flight on its website or social media accounts. Even the popular booking site Trip.com doesn’t flag a direct flight option on the Kunming – Chiang Rai route. There is just one option from Chiang Rai to Kunming on Thai AirAsia The flight between the two cities involves a change of plane in the Thai capital and a two-hour wait at Don Mueang airport. The roundabout journey takes five hours and 50 minutes and costs USD475 one way.

Meanwhile, according to Aeroroutes’ flight schedules, Ruili Airlines (DR) introduced on 6 May three weekly flights routed Kunming – Jinghong – Chiang Mai using a Boeing 737-700

It will introduce three weekly flights on the Kunming – Phuket route starting on 3 June. It reopens a direct link that will encourage  Chinese residents in Kunming to book beach holiday packages to the southern Thailand holiday island. Also, Kunming’s outbound travel agents will start promoting beach holiday packages in Cambodia’s Sihanoukville province in June. Ruili Airlines will serve Sihanoukville Airport with a weekly direct flight.

High costs dent KAL’s operating profit

SINGAPORE, 8 May 2023: Korean Air achieved a revenue of KRW3.1959 trillion (USD2.4512 billion) in its first fiscal quarter, a 14% year-on-year increase following the steady recovery of travel demand and continued profitability of its cargo operations.

However, the rise in fuel prices and increased operating costs due to expanded aircraft operations has led the airline to record an operating profit of KRW415 billion (USD318.3 million), a 47% decrease year-on-year.

KAL showcases a special livery on its Boeing 777-300 aircraft in support of Korea’s successful bid to host the World Expo 2030 in Busan.

The airline’s Q1 passenger business revenue rose 394% year-on-year to KRW1.7777 trillion. Backed by strong travel demand fueling the steady recovery in capacity and passengers, the airline’s passenger business revenue has almost recovered to pre-Covid levels of Q1 2019.

Korean Air expects global passenger demand to rapidly recover in Q2, especially with the relaxation of travel restrictions worldwide. The airline will continue normalising its passenger business by increasing capacity and responding flexibly to demand.

Meanwhile, Korean Air hosted an event last week at the airline’s hangar at Incheon International Airport to showcase a special livery supporting Korea’s successful bid to host the World Expo 2030 in Busan.

“Hosting the Expo in Busan will be a great opportunity further to advocate our nation’s presence on the global stage, and Korean Air is proud to play its role in the bid for the World Expo 2030 Busan,” said, Chairman and CEO of Korean Air chair and CEO Walter Cho in his welcome address. “As a leader in global aviation, Korean Air will take advantage of its extensive network to support the bid.”

To support the bid, the airline unveiled a special Boeing 777-300ER livery featuring BLACKPINK, a world-renowned K-pop group. Recognised globally, BLACKPINK is on a world tour to meet its 1.5 million global fans. In March, Korean Air signed a partnership agreement with YG Entertainment and became the official airline sponsor of BLACKPINK’s world tour.

The aircraft displaying the special livery flew from Seoul Incheon to  Paris and will make stops in multiple destinations served by the 777-300ER fleet on the airline’s global network.

Asia Pacific hotels rebuild profitability

LONDON, 8 May 2023: Supporting regional recovery, most of Asia Pacific’s key hotel markets surpassed their 2019 gross operating profit per available room (GOPPAR), according to STR‘s March 2023 P&L data release.

Bali’s March GOPPAR reached US$52.92, 227.6% of the pre-pandemic comparable. In February, the market reported GOPPAR at USD41.90, 121% of 2019.

New Delhi followed with a GOPPAR of USD82.40, 164.4% of the 2019 comparable. The GOPPAR level was slightly lower than in February (USD101.71). While improved over February, Hong Kong’s GOPPAR was just 76.1% of the 2019 comparable.

Key profitability metrics

TRevPAR – Total revenue per available room.
GOPPAR – Gross operating profit per available room.
EBITDA – Earnings before interest, income tax, depreciation, and amortisation.
LPAR – Total labour costs per available room.

(Source: STR)

Jetstar Asia shifts terminals at Jakarta

SINGAPORE, 8 May 2023: Jetstar Asia will move its international operations from Terminal 3 to Terminal 2F (T2F) at Jakarta Soekarno-Hatta International Airport on Tuesday, 16 May.

Jetstar Asia (3K) currently operates 14 return flights each week from Singapore to Jakarta, carrying over 250,000 passengers between the two cities annually.

The first Jetstar flight to arrive at Jakarta Airport’s Terminal 2F will be 3K201 at 0900 on 16 May, with 3K202, the first flight to depart the terminal at 0940.

Jakarta Airport Terminal 2 is located in the west-north part of the airport. It has a capacity for over 19 million passengers annually, with a convenient and free shuttle bus and Sky Train services to transfer passengers between terminals.

Jetstar Asia’s Head of Ground Operations, Peter Choo, said Jetstar Asia started flying to Jakarta in 2005, and it remained one of the low-cost carrier’s most popular ports.

“Jakarta’s popularity goes from strength to strength as Singaporeans continue to travel to Indonesia’s capital for business, for family and for tourism,” Choo said.

“This move will enable us to ramp up our operations and increase capacity between these two important destinations in response to increasing demand while we continue to offer our incredibly low fares ensuring more people can travel to this incredible city more often.”

All Jetstar Asia passengers booked to travel to/from Jakarta from 16 May have been contacted directly to inform them of the terminal change.

Tourism enterprises face a tough recovery path

LUANG PRABANG, 5 May 2023: Luang Prabang’s forest resorts are fighting an annual battle to keep bushfires at bay in the foothill of this popular UNESCO World Heritage town nestled next to the Mekong River.

But they admit it’s a losing battle as arsonists torch forests around the UNESCO World Heritage town to clear land for commercial plantations. They need a helping hand from regional and national travel associations to lobby for their members.

Since February, the Luang Prabang valley has been cloaked in smog, with air quality index figures creeping into the hazardous red zone for more than two months. It fuels an exodus of disappointed tourists, slashes bookings for accommodation and may have factored in Lao Airlines’ decision to suspend its direct Luang Prabang – Bangkok flights until the start of the cool season in early November.  

Last week two resorts lost bungalows to bushfires blamed on arsonists bent on clearing forests to plant crops or to hunt what little wildlife is left in the forested hills around Luang Prabang.

The loss of six bungalows at two resorts, Lao Spirit Resort (one unit) and Zen Namkhan Resort (five) and close calls at other resorts in Luang Prabang should be a wake-up call for authorities, especially as owners of the near-nature resorts reassess the wisdom of their tourism investment in forest locations.

Lao Spirit Resort’s general manager Wieslaw Bylo keeps the ‘open’ sign posted on his website and online travel agency booking sites such as Booking.com and Agoda. He’s left with five bungalows. He runs the property on behalf of a group of German investors.

“It is not easy for me to lose my newest and best bungalow directly after the Covid-19 pandemic crisis,” he commented. “Every year, we find it more difficult to protect our resort from fire; the burning  season was extremely long and intense this year.”

Bylo plans to rebuild the bungalow “ step by step while keeping the resort open.

According to its management, Zen Namkhan Resort lost five bungalows out of 10, an almost fatal blow for the business. The resort remained closed throughout the Covid-19 pandemic but was due to open in late April, just days before the bushfires engulfed the property. It’s left the management wondering if they have the energy to carry on and, more to the point, how to fund a rebuild.

Their sentiments are shared by other investors, including a German investor who leased 30 hectares in a forested valley close to Luang Prabang, where he developed a privately owned nature reserve highlighting a revered cave.

Arsonists encroached on the property burning the forest and grassland in repeated attacks that transformed a once beautiful natural valley attraction into a barren naked landscape that will take years to recuperate. Over 16 hectares of the property was torched.  

After almost three years without guests due to the Covid lockdown, resorts in Luang Prabang face the fallout of a burning season out of control.

A reliable source linked to the two resorts and the nature reserve describes the double whammy of Covid and smog as devastating for the Luang Prabang Valley’s small and medium tourism enterprises. Many relied on partnerships with expatriate investors who partly funded resorts and tourism ventures. Covid-19 and this year’s burning season exhausted their resources. They urgently need a financial lifeline as they are without hope of securing micro or bridge loans to see them through the low season from May to October.

“There’s nowhere to go to seek assistance,” the source explained. “Attempting to secure microloans fails for ventures with foreign investors due to local laws.”

“Local banks demand interest rates of 13 to 14% on loans, and if foreigners are involved as shareholders, even that is impossible,” he explained. “We need microloans with interest rates of around  3 to 4%, not 14%. Who will invest in tourism in Luang Prabang under these conditions?”

SMEs in tourism have been cut adrift. There’s no voice lobbying for them or supporting them to rebuild business following the Covid-19 pandemic. They need tax incentives from governments and advice on how to obtain bridge loans to allow them to speed up recovery.

There are calls for tourism associations, both local and regional, to rethink their role and step up to the plate to adopt a clearer advocacy stance on behalf of their members to reach out to governments on behalf of their members.

Travel associations tend to adopt marketing objectives promoting events and presenting programmes that build awareness, but they often fall short when lobbying governments to level the playing for tourism stakeholders. They should stand in the SMEs’ corner and call on governments to end the smog season in the Mekong Region. But they should do much more.

Travel associations can broker deals on behalf of their SME members to obtain loans to see them through challenging times. In the case of the smog season and the threat bushfires pose for forest resorts, associations could broker insurance deals exclusively for their members and advise them on how to improve their fire prevention procedures. Practical hints and tips on installing fire fighting equipment on resort properties would give properties a fighting chance to ward off bushfires.

Instead, tourism enterprises are left to struggle through the annual smog season that blights business growth in the Mekong region without any meaningful assistance from regional and national travel trade associations.

When asked what the benefits regional and national associations bring to the table for most tourism SMEs, associations tell potential members they will benefit from marketing and promotion and enjoy attending events. SMEs in the Mekong Region deserve much more. They ask for a lifeline to recover from three years of Covid-19 lockdowns and environmental threats threatening their tourism recovery.

Vistara and Air India ink interline pact

GURUGRAM, India, 4 May 2023: Vistara has announced a bilateral interline partnership with Air India that offers customers a seamless, end-to-end experience across the combined network of both airlines.

This partnership allows customers to book mixed itineraries on a single ticket across both airlines. They also receive their boarding passes for all the sectors booked on a single ticket at the start of their journeys and travel hassle-free as their luggage gets checked in through to their final destinations.

Vistara chief executive officer Vinod Kannan said: “This partnership brings together two leading airlines in India to offer greater convenience and enhanced connectivity to customers travelling across our joint network. This reflects our deep-rooted commitment to offering our customers the finest and the most convenient way to fly worldwide. We are delighted to strengthen our relationship with Air India further and connect our customers to new destinations in their wide network.”

Vistara already has interline cooperation with Air India for irregular operations (IROPs), enabling both airlines to offer alternative first available options to their customers on each other’s flights to minimise inconvenience in case of any operational disruptions. Additionally, Vistara has interline through check-in agreements with 43 other airlines, including Codeshare with Air Canada, British Airways, Japan Airlines, Lufthansa, Singapore Airlines, Swiss and United Airlines.

Last November, Singapore Airlines and Tata Group announced a merger between Air India and Vistara, with Singapore Airlines holding 25.1% of the merged entity. The merger should be completed by March 2024. Tata Group has indicated it will phase out the brand Vistara following the merger.

About Vistara

TATA SIA Airlines Limited, known by the brand name Vistara, is a 51:49 joint venture between Tata Sons Private Limited and Singapore Airlines Limited (SIA). Vistara commenced its commercial operations on 9 January 2015 with a fleet of 60 aircraft, including 46 Airbus A320neo, 8 Airbus A321, 2 Boeing 737-800NG and 4 Boeing 787-9 Dreamliner.

Emirates opens new City Check-In

DUBAI, UAE, 4 May 2023: In the heart of Dubai’s bustling financial district, Emirates has opened a new City Check‑in and Travel Store, enabling customers to conveniently book travel, check-in for flights, drop luggage, shop for travel essentials, and save time at the airport.

Located in the elite ICD Brookfield Place in Dubai International Financial Centre (DIFC), the state-of-the-art facility opened last week just days before the Arabian Travel Market welcomed international travel suppliers to Dubai from 1 to 4 May.

As part of Emirates’ continuous investment into enhancing customer experience, the City Check-in and Travel Store has a prime and premium location for busy professionals in Dubai’s finance hub and allows customers to drop their luggage as early as 24 hours and up to 4 hours before a flight, arriving at the airport at leisure. Customers can visit the space and check in anytime from 0800 to 2200 daily, beginning their travel experience with seamless service via self-check-in kiosks, at dedicated desks with Emirates agents, or with the help of the world’s first-ever check‑in robot assistant – Sara.

Sara is an innovative portable robotic check-in system that can match faces with scanned passports, check passengers in, and guide them to the luggage drop area. With an eye-catching 2.5 metre LCD screen showing the latest destination content from Emirates and more screens showing an interactive touchscreen map, the City Check-in and Travel Store is a stylish and spacious contemporary space which offers the opportunity to book tickets, browse travel merchandise, drop luggage, and check in – with paid valet parking and self-parking ensuring an elevated, hassle-free check-in experience for Emirates passengers. Visitors can also get expert advice and offers on trending destinations. At the same time, dedicated travel consultants can assist with purchasing tickets for future journeys, managing current bookings, purchasing upgrades, selecting preferred seats, and arranging extra baggage if required.

Emirates passengers with valid boarding passes who wish to discover the area or spend time relaxing before their flight will have complimentary access to select lifestyle facilities in the world-renowned ICD Brookfield Place and exclusive discounts and special offers across a range of restaurants, gyms, and luxury stores – including Josette, 1Rebel, Lulu and the Beanstalk, and Embody Fitness. Around the DIFC, visitors can enjoy a diverse range of services, shopping, world-class cuisine, and art galleries, including the extensive promenade at DIFC’s Gate Avenue. When it’s time to fly, passengers can connect directly to the airport via taxi or Emirates chauffeur service or take a 10-minute walk to Financial Centre Metro Station, connecting seamlessly to the Airport Terminal 3 Metro Station.

For more information visit: www.emirates.com.

(Source: Emirates)

CentaraThe1 members fly faster

BANGKOK, 4 May 2023: Centara Hotels & Resorts, Thailand’s leading hotel operator, is offering CentaraThe1 and Turkish Airlines Miles&Smiles loyalty programme members the chance to exchange CentaraThe1 points for double Miles to be used on Turkish Airlines flights across Europe, Asia, Africa, Oceania and the Americas.

This partnership highlights Centara’s continued efforts to expand its global network and enrich its robust Centara The1 loyalty programme benefits, affording more opportunities for its members to travel and explore the world. Turkish Airlines is the latest addition to Centara’s airline redemption partner network, including Singapore Airlines and Qatar Airways. Centara The1 members now have more compelling reasons to earn points and even more exciting ways to burn them.

Until 31 May 2023, Turkish Airlines is offering this special promotion whereby loyalty programme members will receive 300 Miles&Smiles Miles for every 5,000 CentaraThe1 points transferred from their CentaraThe1 Card member account to their Miles&Smiles member account via centaraThe1.com. More Miles means more possibilities for free flights, extra baggage allowance, seat upgrades and other exciting members-only perks.

Sign-up to the CentaraThe1 loyalty programme is free and gives members access to exclusive privileges, including 15% off room rates, complimentary room upgrades, and the ability to earn points from eligible hotel and resort stays, dining, laundry services, and relaxing treatments at participating spa branches.

For more information on this offer and how to convert CentaraThe1 points to Turkish Airlines Smiles&Miles, please visit https://centara1card.com/turkishairlines or https://www.turkishairlines.com/en-int/miles-and-smiles/program-partners/hotels/centara-hotels/

(Source: Centara Hotels & Resorts)

Holiday Factor launches premium brand

DUBAI, 4 May 2023: Holiday Factory, a leading tour operator in the UAE, announced the launch of its new brand, “Holiday Factory Premium”, during the Arabian Travel Market earlier this week.

Holiday Factory’s director of marketing, Namrata Bhatia, said the new brand would cater to Dubai’s growing expatriate population with more disposable income which is driving a surge in demand for premium holidays.  

(L-R) Hakan Bakar, business development manager – international markets, Namrata Bhatia, director marketing and Ekaterina Malikova, product manager – premium.

After successfully serving the UAE middle-class segment with low-priced holiday packages, the company is now set to enter the premium outbound travel market led by product manager premium Ekaterina Malikova.

It will start with popular up-market destinations such as Switzerland, Italy, Maldives and Scandinavia. 

The holiday packages will include direct flights from UAE airlines such as Emirates, Etihad and Fly Dubai, plus other international airlines serving Dubai.  The packages will bundle premium hotels, transfers, insurance, and curated expert-guided tours.

The company’s research showed that 73% of premium holiday seekers residing in the UAE are looking for all-inclusive holiday packages, and 95% of those end up booking by themselves. 

Bushfires scorch Luang Prabang resorts

LUANG PRABANG: 3 May 2023: Two resorts and a privately owned nature reserve in Luang Prabang in northern Laos suffered substantial damage from bushfires last week, illustrating the threat to life and property during the annual slash and burn season that decimates forests in the Mekong Region.  

Heavy smog has covered northern Laos, Thailand and Myanmar since February, causing substantial financial losses to the region’s tourism and hospitality industries. Tourism associations admit the smog crisis cuts the annual tourism peak season across the Mekong Region from around six to four months.

Fires at Luang Prabang resorts

Bushfires destroyed one of eight villas at the Lao Spirit Resort located in a forest in Ban Xianglôm district, 4 km from Tad Sae Waterfall. Staff and guests escaped to safety. The resort is popular on Booking.com, with a starting rate of USD84 a night.

See bushfire video: https://www.facebook.com/MarkusPeschke1/videos/1204757980178966?idorvanity=1455054658112696

Fires also destroyed five bungalows of the 10-unit Zen Namkhan Resort also located in a forest near Luang Prabang.

Bushfires, described as repeated “arson attacks”, destroyed 16 hectares of a 30-hectare privately owned protected area lauded by the Tourism Authority of Thailand for its natural outdoor attractions in 2022.

Lao Spirit Resort manager Wieslaw Bylo  told the Laotian Times: “The fire came closer to the bungalow before it spread to the roof of the bungalow … We’ve had a tough year as residents, and even now we can see the fire blazing through the mountains in Luang Prabang.”

TTR Weekly contacted the manager of Zen Namkhan Resort, who confirmed the loss of five bungalows to what he described as “agricultural fires.”

According to the manager, the resort has been closed since the Covid-19 pandemic in 2020 but was under renovations preparing for an imminent reopening. He commented in a text message: “I was trying to reopen in April and fixing facilities at the resort, but then the fire came, and I am not sure if we can open the resort due to the cost of repairs… It is very risky to operate a resort business, especially in the jungle or forest.”

The first report of the fires at the two tourist resorts was posted on social media on 27 April by Markus Peschke, the owner and Founder of Chateau Orientale Resort, who captured the Lao Spirit Resort fire on video.

He commented on his Facebook page: “Today, the Lao Spirit Resort lost a bungalow, five bungalows burned down at the Zen Namkhan Resort, and our rented grass areas for our elephants burned down for the third time in different locations for the same reason … It’s a horror year.”

Fire torched nature reserve

Peschke inspected a valley in the catchment area of ​​Luang Phabang on 29 April that he leased for 60 years for nature conservation.

“I found that arsonists had set fires in several places in the valley and destroyed at least 16 hectares of jungle, some of which was original and some just regenerating. In the valley, already fenced and designated as a protected area, is the Tam Pa Bong Cave included in the list of outdoor tourist attractions by the Tourism Authority in 2022.

“The fire was deliberately ignited in several places and destroyed the jungle in which a revered cave is located. I’m speechless and wonder why this completely unnecessary, nonsensical arson exists,” said Peschke, who has been a resident and investor in various tourism projects in Luang Prabang since 1999.

Are travel associations speechless?

Peschke admits he was speechless, but the same day the bushfires struck the two resorts in Luang Prabang, the Mekong Region’s tourism VIPs and experts presented their annual speeches at the Mekong Tourism Forum in Sihanoukville in Cambodia.

Possibly for the first time in the history of the Mekong Tourism Forum (established in 1996), two speakers mentioned the annual smog crisis in side comments in their “rethink tourism” speeches. That’s progress for an event that usually focuses almost entirely on the soft talk of marketing the six member countries of the Mekong – Cambodia, China, Laos, Myanmar, Thailand and Vietnam.

In her opening remarks to the forum, the MTCO executive director Suvimol Thanasarakij commented: “While we enjoy the recovery, the Greater Mekong Subregion’s tourism sector continues to face challenges, such as economic, environmental and political issues.

“In terms of environmental issues, the impact of climate change on the industry is apparent. We face problems like haze, high temperatures, water shortages and floods that force tourism destinations to act.

“Geographically, GMS countries are tied together by the Mekong River, highlighting the importance of close cooperation. For instance, challenges like haze require cooperation among cross-border cooperation between the affected countries. Immediate action is essential.”

PATA chair: Prevention better than cure

Photo: eturbonews.com

Pacific Asia Travel Association’s chair, Peter Semone, referred to “slash and burn” in his keynote address to 250 delegates attending the MTF, identifying what he called “pernicious air pollution and regional smog due to antiquated, but necessary slash and burn practices.”

Sticking to the forum’s theme of rethinking tourism, he noted that one choice is to “bury our heads in the sand and not to rethink at all. The other choice is to ‘rethink tourism’, put people and the planet first, and bring everyone together with a shared vision of a more inclusive, sustainable, and resilient sector.”

Asked by TTRW to clarify his comment on air pollution and regional smog, he replied in a text message:

“Tourism enterprises are exposed to many risks associated with sustaining income and maintaining their physical infrastructure. As if being vulnerable to natural disasters isn’t enough, tourism businesses must duck and dive through man-made disasters.

“We need to neutralise man-made risks before they become crises – known simply as prevention before cure. It is very much in PATA’s mandate to tell it like it is; and advocate for change for the betterment of sustainable tourism development across the GMS, ASEAN and the greater Pacific Asia region,” he concluded.

Resort and tourism operators across the Mekong Region are seeking engagement and solutions to help them recover from the double whammy of Covid-19 and the financial losses caused by the smog crisis. They want national and regional trade associations to lobby Mekong Region governments to resolve an air pollution crisis that blights regional tourism. So far, bushfires have not caused any tourist fatalities, but the region’s luck could one day run out if the problem remains unresolved.