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TATA upgrades SQ communications

MUMBAI 13 November 2023: Tata Communications, a global digital ecosystem enabler and Singapore Airlines, the national carrier of Singapore, announced last week a multi-year agreement to transform the airline’s communications and collaboration tools to enhance employee productivity and boost user experience.

SIA and Tata Communications have a successful, long-standing association that has been strengthened over several years. This new transformative initiative delivered on the Tata Communications GlobalRapide platform enables SIA users to be connected and collaborative anytime and anywhere globally.

“We take great pride in our long-standing relationship with Singapore Airlines. As a global CommTech player, we are privileged to be chosen as their partner in progress as they emerge stronger than ever and strive to create new benchmarks in customer experiences”, Tata Communications vice president & head of Asia Pacific and Japan – enterprise Amitabh Sarkar.

Tata Communications has been working with SIA for the last five years, and in addition to the above solutions, Tata Communications IZOTM SDWAN also enables SIA with intelligent customer call routing to their global customer service centres, ensuring a seamless customer experience.

Additionally, SIA pilot and cabin crew collaboration platforms are also powered by TataCommunications MOVE, enabling a global and always connected experience for the crew. MOVE global intelligent cellular connectivity facilitates a swift and secure exchange of critical flight and passenger data on pilots and crew tablets, leading to expedited flight turn-round and enhanced on-time performance while achieving significant cost savings compared to traditional data roaming solutions.

AAPA passes SAF resolution

SINGAPORE, 13 November 2023: Airline leaders gathered at the Association of Asia Pacific Airlines (AAPA) 67th Assembly of Presidents held in Singapore last week welcomed the robust recovery of air travel in the Asia Pacific region. 

Reflecting the collective priorities and shared resolve of Asian airline leaders, the Assembly of Presidents held on 10 November passed a series of resolutions covering sustainability, aviation safety and regulatory impact.

Airline CEO panel featuring the chief executives of Thai Airways, Cathay Pacific, PAL and Air India discussing the state of the industry at the Assembly of Presidents on 10 November.

AAPA leaders pledged to work together to strive for a sustainable aviation fuel (SAF) target of 5% by 2030. The airlines disclosed their collective ambition, recognising that SAF production is nascent globally and only an adequate supply of SAF would effectively mitigate CO2 emissions in international aviation.

As post-pandemic global traffic recovers, the air transport sector remains firmly committed to addressing its carbon footprint in the long term by embracing the global aspirational goal of net zero CO2 emissions by 2050. To fulfil this objective, AAPA calls on governments, fuel producers, airports, and other industry organisations to unite globally to accelerate the transition to renewable energy and fuel the industry’s journey towards carbon neutrality.

“A harmonised global framework that enables the cost-effective supply of SAF is crucial for aviation to attain its net zero emissions goal by 2050,” said AAPA director general Subhas Menon. “By highlighting their collective ambition on SAF usage, AAPA airlines are indicating the level of SAF demand as an impetus for governments to consider the necessary support initiatives for SAF supply and for fuel producers to plan SAF production capacity to meet the needs of the industry. At the same time, a globally agreed accounting framework for airlines to account for their emission reductions should be in place based on a chain of custody approach. This will ensure that the relevant carbon abatement credits are properly attributed in the SAF supply chain from feedstock to production and use.”

Noting the crucial role played by conventional fuel suppliers in this initiative, Menon commented: “SAF is both essential and desirable for the aviation industry. In addition, SAF production represents a new growth and income opportunity for States and for waste, agriculture, and fuel industries globally. Government policy to encourage the production and take-up of SAF everywhere in the world is needed to transition to an environmentally sustainable international aviation industry.”

The Assembly of Presidents also passed a resolution on aviation safety, pledging to work with ICAO and relevant national regulators to actively generate initiatives in Asia Pacific to further enhance safety culture in various areas, especially in regions with inherent terrain, visibility, and situational weather challenges. Such initiatives could include programmes on training and education, reporting and investigation, knowledge-sharing, and deploying advanced technologies.

A third resolution was passed by the Assembly, calling on governments to avoid imposing unilateral measures on airlines that would have disproportionate impacts on operations and affect overall connectivity and schedule reliability. Governments need to consider the overall economic effects of introducing regulations that would increase the operational and cost burden on airlines, particularly in circumstances beyond the airlines’ control. Overly strict enforcement of passenger and slot-related regulations during and in the immediate aftermath of mass disruption to transportation systems may not serve the best interests of the travelling public if they are not practical, cost-effective, efficient, and sustainable.

In conclusion,  Menon noted that “the pandemic highlighted the complex and interdependent nature of the global aviation system. Sustainability, aviation safety and cross-border travel all require globally harmonised rule-making and coordination. Unilateral or inwardly focused regulatory measures can result in unintended consequences beyond a state’s borders in the wider aviation system. AAPA looks forward to working with governments and other industry stakeholders to accelerate the adequate and cost-effective supply of sustainable aviation fuels and reinforce the industry’s excellent safety, sustainability and service standards.”

(Source: AAPA)

Vietjet to launch a HCMC – Shanghai route

SHANGHAI, 13 November 2023: Vietjet will launch direct flights linking Shanghai and Vietnam’s Ho Chi Minh City economic hub from 1 December 2023. The new service will facilitate the travel demand and create more business opportunities for both cities and between the two countries. 

The flight time for the daily service is just over four hours. Flights will take off from Ho Chi Minh City at 1625 and land in Shanghai at 2130. The flights from Shanghai will depart at 2300 and arrive in Ho Chi Minh City at 0245 the following morning.

To celebrate the launch of the new route, Vietjet offered a fare of RMB600/one-way inclusive of tax and surcharge until 11 November for travel from 1 December 2023 to 31 October 2024. Chinese travellers can apply for an e-Visa to Vietnam and enjoy a stay of up to 90 days with multiple entries.

AirAsia bolsters routes to Taiwan

BANGKOK, 13 November 2023: AirAsia is introducing new direct flights between Bangkok (Don Mueang DMK) and Kaohsiung – a port city and popular tourist destination in southern Taiwan starting February 2024.

Flying four times a week (Monday, Wednesday, Friday, and Sunday), the route commences on 2 February 2024 and reaffirms Taiwan as a top destination for Thai travellers. It will give AirAsia three Taiwan routes – DMK – Taipei, DMK – Kaohsiung and Chiang Mai – Taipei. At the same time, Taiwanese nationals can travel to Thailand more conveniently as Taiwanese citizens are eligible for visit-free travel from 10 November 2023. 

AirAsia Thailand head of commercial Tansita Akrarittipirom said: “Kaohsiung is a key tourism city located to the south of the island of Taiwan and is a wellspring of natural beauty as well as hip art and trendy culture, making it a wonderful fit for Thai travellers of all styles, from shoppers and foodies to leisure tourists and art lovers. The city is also home to famed sacred sites where many Thais will surely want to pay their respects.”

Locations not to be missed in the city include the Dragon and Tiger Pagodas located at the Lotus Lake, where visitors enter the mouth of the dragon and exit through the tiger’s mouth to rid themselves of bad fortune, Pier 2 Art Center, a warehouse converted into an open-air art display with chic stores and cafes, and the home of iconic Taiwanese street food, Liuhe Night Market.

“Our introduction of flights to Kaohsiung will make it much more convenient for tourists and business people, as Kaohsiung is both a city of art and industry where investment is bustling. Convenient and modern, the city is easy to get around and even offers high-speed train travel to nearby destinations such as Pingtung and Tainan and the famed Alishan National Forest. It’s a wonderfully varied travel experience,” Tansita said. 

The new route is being introduced with a promotional fare starting from only THB2,290 per trip, with the booking window open until 26 November 2023 for travel from 2 February to 29 March 2024.

Emirates Academy goes global

DUBAI, 10 November 2023: Emirates Flight Training Academy (EFTA) cadets are forming a new generation of pilots critical to the future of aviation as the current batch of 290 graduates (23 nationalities, 27 women) join over 120 graduates who are already flying full-time for Emirates

EFTA, which was started with a focus on the national cadet pilot programme for Emirates, now offers world-class training to cadets from all over the globe. 

Besides the staggering success of its graduates – who’ve all been snapped up by Emirates after a stringent recruitment process – the academy is flying high on integrating three brand-new Diamond aircraft into its training programme.

Captain Abdulla Al Hammadi, Divisional Vice President Emirates Flight Training Academy said: “EFTA is fully focused on establishing a reliable stream of pilots for the aviation industry, which has been staring at scarcity in the short to the long term, and giving aspiring cadets a visionary academy based in an iconic and one of the safest cities that is also one of the largest aviation hubs on the planet. We offer one of the most sophisticated cadet training programmes, delivered by our 50+ highly skilled instructors and backed by the exceptional standards and governance set by Emirates, the world’s largest international airline. Seeing the camaraderie and collaboration among our cadets as they graduate real-world ready with the highest levels of skills and competencies required by commercial pilots is inspiring.”

EFTA’s cadets now also fly the Diamond DA42-VI light piston twin-engine aircraft, successfully introducing multi-engine piston training at the academy. This means cadets train on three different aircraft types – single-engine, twin-engine and multi-engine light jets. This is a rarity among flight training academies that train cadets on just one or two aircraft types.

At the Dubai Airshow, EFTA will showcase its Diamond DA42-VI and Cirrus SR22 aircraft with instructors to share information about the academy’s fleet and cadet training programme.

Flight deck careers have seen a huge resurgence post-pandemic and are riding another wave of popularity. Salaries have increased, airlines are fast-tracking career paths and expanding at a phenomenal rate, aircraft are more sophisticated, and travel demand is booming – all these and more have made aviation a sought-after career. According to Oliver Wyman’s latest research, the gap between the supply and demand of pilots is currently about 17,000, and it will increase to 24,000 in 2026.

Emirates launched EFTA in 2017 to train UAE nationals and international students with no previous knowledge of flying. All graduates have the unique opportunity to go through the Emirates’ recruitment process.

The academy combines cutting-edge learning technologies and a modern fleet of 29 training aircraft – 22 x Cirrus SR22 G6 single-engine piston, 4 x Embraer Phenom 100EV very light jet, and 3 x Diamond DA42-VI light piston twin-engine aircraft.

EFTA’s state-of-the-art facility is spread over 1.2 million sqm, equivalent to 200 football pitches. It has 36 modern classrooms, six full-motion flight simulators, an independent Air Traffic Control Tower, and a dedicated 1,800m runway. Cadets live on campus in fully furnished, individual studio flats with an enviable range of recreational facilities, social activities and top-notch dining.

Ground school (52 weeks): All 36 classrooms have two 86″ touchscreens, running bespoke training software created specifically for EFTA. Cadets undergo at least 1,100 hours of ground-based training and access the material via their own devices, which are digitally interconnected, creating an interactive training environment. Flying Phase (52 weeks, 272 hours): Cadets train on simulators and the three types of training aircraft.

For more information on EFTA, click here.

Priceless art sails with Seven Seas

SINGAPORE, 10 November 2023: Regent Seven Seas Cruises unveiled details of its latest multi-million-dollar art collection earlier this week, to be displayed on board the line’s newest ship, Seven Seas Grandeur. 

The 1,600-piece collection, predominantly featuring contemporary art, took nearly two years to curate and commission, sourcing from artists and galleries worldwide. The catalogue of works will debut when the new ship launches this month.

Photo credit: Regent Seven Seas. The 750-passenger Seven Seas Grandeur debuts in November 2023.

In addition, Regent will introduce a digital art tour – Art Experience – available through the new Regent Mobile App, which will also be launched on Seven Seas Grandeur. 

Via the App, the digital art tour allows guests to connect with the artwork and the artist who created the piece. Using expert technology, luxury travellers can scan select artworks via the App, and discover a film connecting them to the artist, their process, and their inspiration for the piece. 

The new Regent Mobile App will also allow guests on board to review the daily programme guide Passages, view the shore excursion catalogue, all restaurant menus, and ship phone directory.

Regent’s art director Sarah Hall Smith, spent close to two years piecing together the art collection on board Seven Seas Grandeur, having also assisted it in curating collections on board sister ships Seven Seas Splendor and Seven Seas Explorer.

“Seven Seas Grandeur is inspired by the past, reimagined for the future and we’ve endeavoured to mirror this with a fascinating onboard art collection,” said Smith. “The artwork featured on Seven Seas Grandeur includes work from some of the most notable artists of our time, from Pablo Picasso to Eduardo Arranz-Bravo, as well as installations and features such as the largest hand-woven tapestry on board a Regent ship, a hand-cast glass Bonsai Cherry Tree Sculpture and first Fabergé egg to live permanently at sea.”

Seven Seas Grandeur’s curated art collection features artists worldwide across dozens of mediums, including sculpture, original paintings and photographs.

Sabah makes the headlines at WTM

Sabah proud owner of a Unesco's triple crown site following declaration of the Kinabalu National. pic from Sinchew

LONDON, 10 November 2023: Sabah’s announcement of the UNESCO triple crown achievement during the WTM earlier this week ignited intense curiosity, leaving many tour operators eager to learn more about the latest developments in the state.

Industry leaders, influencers, and avid travellers are all clamouring for deeper insights into Sabah’s UNESCO sites.

Global gem: Sabah is now the proud owner of a Unesco triple crown site following the declaration of Kinabalu National Geopark as a Unesco Global Geopark. Photo: Sin Chew. www.thestar.com.my

This monumental achievement has not gone unnoticed globally, with extensive coverage in international travel media.

Sabah Tourism Board (STB) chief executive officer Noredah Othman said this augurs well with STB’s efforts to lure international visitors to Sabah.

“It’s heartening to note that our decision to launch the triple crown at the World Travel Market 2023 has fueled our mission to entice international visitors to the captivating landscapes of Sabah,” she said.

Prominent international media outlets such as Breaking Travel News, eTurbo News, Travel and Tour World, Travel Industry Network Media, and TTR Weekly, among others, have all featured Sabah’s outstanding accomplishments.

Commenting on the WTM, Noredah said Sabah Tourism has been a consistent presence at this renowned travel event for the last 30 years.

“Every year, our participation at WTM is essential, especially after the pandemic. We have seen a strong rebound from the UK market, and we are delighted to be here.

“For the first time in many years, we have our own dedicated space, and we have nine operators representing Sabah at WTM. This positions us for substantial growth in the coming year,” she told international media.

The nine operators are Borneo Adventure, Borneo Escapade Tour; Shangri-La Rasa Ria Kota Kinabalu; Borneo Eco Tours; Borneo Trails Tours and Travel; Borneo Sandakan Tours; Rustic Borneo Travel; Sepilok Tropical Wildlife Adventure; and Borneo Nature Tours.

Leading the Sabah delegation is State Assistant Tourism, Culture and Environment Minister cum Sabah Tourism Chairman Datuk Joniston Bangkuai.

The Sabah Tourism Board also extended its gratitude to Tourism Malaysia, especially the Malaysian High Commission in London, for their continuous support for Sabah.

To a question on sustainability, Noredah underscored the long-standing commitment of Sabah’s tourism practices to sustainability.

“Sustainability has been at the core of our tourism practices. Our iconic products have always been conservation first, and tourism complements our conservation efforts. Therefore, we can proudly say that our tourism is inherently sustainable,” she affirmed.

Noredah also highlighted the vital role of events like WTM in maintaining Sabah’s status as a coveted destination for global travellers.

“Events like this bring together travel professionals, tour operators, travel agencies, and stakeholders worldwide. Witnessing how the Sabah Tourism team forges valuable connections that can lead to increased tourism business and collaboration, we are confident that STB will remain dedicated to promoting Sabah,” she remarked.
For more information visit www.sabahtourism.com.

Sabre extends Taiwanese agency accord

SINGAPORE, 10 November 2023: Sabre Corporation, a leading software and technology provider powering the global travel industry, announced Thursday a new technology agreement with Taiwanese travel agency Richmond International Travel & Tours Co Ltd.  

The Taipei-headquartered agency aims to solidify its position as a leader in the Taiwanese travel market by streamlining operations and its booking experience through a suite of Sabre solutions,  

Left to Right: Simon Lee – General Manager, Sabre Taiwan; Chico KS Chen – Chairman, Richmond Tours; Charles Lee- Regional Director, Sabre Asia Pacific; Richi Chen- Chief Information Office, Richmond Tours.

“We’re thrilled to join forces with Sabre as the Taiwanese tourism industry continues to recover, and we push ahead with our ambitious business growth plans,” said Richmond Tours chairman Chico KS Chen.

“This agreement will enable us to provide our customers with a seamless and personalised travel booking experience, delivering exceptional travel services for our travellers while saving agent time with each transaction.” 

Sabre Red 360, Sabre’s flagship travel agency workflow, will empower Richmond Tours’ agents with a comprehensive and intuitive platform, enabling agents to efficiently create, shop and service a full spectrum of bookable content. Richmond Tours will also use Sabre APIs to enable easy integration of travel content from Sabre.  

Bargain Finder Max, Sabre’s advanced airfare shopping solution, will enable agents to access competitive airfares and offers to deliver optimal itinerary options to customers within seconds. The agency will also use Sabre TicketExpress, which automates the entire pricing and ticketing process, and Automated Exchanges, which automatically searches and reprices ticket exchanges. The benefits include improved operational efficiency, reduced operational costs, employee training, and ticket transaction times. 

Sabre Travel Solutions, agency sales, Asia Pacific vice president Brett Thorstad commented: “Sabre is committed to delivering innovative solutions that empower travel agencies to thrive in dynamic and competitive markets. Richmond Tours’ decision to utilise our technology extends our growing footprint in the Taiwanese marketplace.” 

Carnival opens more sailings

SINGAPORE, 10 November 2023: Carnival Cruise Line is adding a new West Coast cruise to kick off Carnival Firenze’s debut in Long Beach, California, next spring. 

As Carnival continues to release details of its 2025-26 deployment, many more sailings on Carnival Firenze and Carnival Radiance opened Thursday with an array of itineraries featuring Mexican destinations. 

Cruises to Mexico

The new sailings now available from Long Beach add more options for guests sailing from the West Coast, where Carnival currently offers itineraries ranging from short weekend getaways to 15-day cruises. The new itineraries feature popular destinations such as Ensenada and Cabo San Lucas, Mexico and Catalina Island, Calif.

Carnival Radiance’s newly opened itineraries offer three, four- and five-day options. Carnival Firenze’s new sailings include four, five and six-day sailings, with the six-day itineraries calling in Cabo San Lucas for two days. 

In addition to new options open for sale from the fall of 2025 and into the spring of 2026, Carnival has also opened additional sailing for Carnival Firenze next spring, moving up the ship’s inaugural sailing to 25 April 2024. The ship’s first sailing from Long Beach will be a seven-day cruise visiting Puerto Vallarta, Mazatlán, and Cabo San Lucas.

The 4,126-guest Carnival Firenze will bring Italian-style experiences to Long Beach when it launches next year. Architecturally styled after its namesake, the city of Florence, Italy, the ship’s Italian design will complement dining and bar venues, such as the new speciality restaurant Il Viaggio, as well as an entertainment programming, including an Italian-themed deck party on Lido, that have proven popular on sister ship Carnival Venezia.

CLAS divests two Sydney properties

SINGAPORE, 10 November 2023: CapitaLand Ascott Trust (CLAS) is divesting two hotels in Sydney, Australia, to an unrelated third party for AUD109.0 million (SGD95.6 million).  

Situated outside of the city centre, the two properties are Courtyard by Marriott Sydney-North Ryde and Novotel Sydney Paramatta.

Novotel Sydney Paramatta.

The two properties will be divested at about 5% above book value, and net proceeds of the divestment is expected to be AUD98.0 million (SGD85.9 million). The exit yield is 4.4%, and CLAS will recognise a net gain of AUD14.2 million (SGD12.4 million). The divestment of Courtyard by Marriott Sydney-North Ryde and Novotel Sydney Paramatta is expected to be completed by the first quarter of 2024 and the third quarter of 2024, respectively.

CapitaLand Ascott Trust Management Limited and CapitaLand Ascott Business Trust Management Pte Ltd chief executive officer Serena Teo said: “The divestment of these two properties outside of central Sydney is part of our active portfolio reconstitution strategy. CLAS remains focused on assets that offer better yields and will further uplift the value of our portfolio. As additional capital will be required to upgrade these two mature properties, the divestment will enable us to redeploy the proceeds into more optimal uses, such as but not limited to paying down debt and funding our other asset enhancement initiatives (AEI). The exit yield is also at an attractive level that compares favourably against Australia’s current cost of borrowing. We recently divested four mature serviced residences in regional France at an exit yield of about 4%. Part of the divestment proceeds will also be used to partially finance our acquisition of three prime lodging assets in London, Dublin and Jakarta at a higher yield of 6.2%, further enhancing our returns to Stapled Securityholders.

“Australia remains a key market for CLAS. We continue to see strong demand from corporate and leisure guests for our serviced residences and hotels in Australia, boosted by large-scale sporting events. Post-divestment, our remaining seven serviced residences and hotels under management contracts will enable us to capture the travel demand while our five serviced residences under master leases will continue to provide us with stable income,” Teo concluded.