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Centara Life Samui launches opening offer

BANGKOK, 17 June 2024: To celebrate the upcoming opening of its newest hotel in Koh Samui, Centara Hotels & Resorts is offering an introductory offer for Centara Life Lamai Resort Samui

Set to welcome guests from 15 August 2024, this contemporary island getaway delivers seamless stays with exceptional value for all.

Conveniently located just 6.5 km from Samui International Airport and steps from Lamai Beach, this 61-key resort embodies the Centara Life brand DNA, with a focus on elevating the essentials through flexible travel, daily delights, and prioritising signature experiences across four core pillars – Life Essentials, Life Surprises, Life Flexibility, and Life Connectivity.

From an outdoor pool and 24-hour fitness centre to complimentary on-site parking, a tuk-tuk service to the beach, and an all-day dining restaurant with the added perk of serving breakfast until 1600 guests have the flexibility of choosing what they need, whenever they need it, for an unforgettable escape.

Modern rooms offer a fresh and stylish retreat, thoughtfully designed with soothing earth tones and a chic loft style. Choose from Deluxe, Premier Loft, or Family Suite accommodations, each offering the added flexibility of a daybed to comfortably accommodate 3-4 persons without the need for an extra bed. Select rooms feature separate living and dining areas, along with balconies to soak in the serene tropical surroundings.

To celebrate its opening, Centara Life Samui is offering celebratory room rates, including complimentary food and drinks credit of THB250 per day, daily breakfast for two persons, early check-in and late check-out, as well as a 15% on-top discount for CentaraThe1 members. Not a member? Sign up for free in less than a minute at www.centarathe1.com.

This introductory offer runs from now to 30 September 2024 for stays from 15 August until 20 December 2024. For more information and reservations, visit: www.centarahotelsresorts.com/csa

Emirates flies to Bogotá daily

DUBAI, 17 June 2024: Emirates has started its highly-anticipated services to the Colombian capital of Bogotá, expanding the airline’s South American network to four destinations and reaching 19 points across the Americas.

The recent launch of services to Emirates’ latest destination was celebrated at El Dorado International Airport with a cake-cutting ceremony and symbolic gift exchange commemorated the occasion in the presence of a delegation of VIPs including His Excellency Luis Miguel Merlano Hoyos, Colombian Ambassador to the UAE; His Excellency Mohamed Alshamsi, UAE Ambassador to Colombia: Sergio Paris Mendoza, Director General of Aeronáutica Civil de Colombia; and Natali Leal, OPAIN General Manager.

The daily service via Miami is operated by a Boeing 777 aircraft, which will offer premium passenger services on its daily services to Bogotá. Emirates also became the first airline to offer first-class services on the popular route between Miami and Bogotá.

Emirates showcases its Boeing 777-300ER aircraft, which features eight first-class private suites, 42 lie-flat seats in business class, and 304 spacious seats in economy class.

Emirates’ EVP Passenger Sales and Country Management Nabil Sultan said: “The addition of Bogotá to our network reinforces our deep commitment to South America and expanding our reach in this important continent. Bogotá’s status as a key leisure and business destination makes it a gateway we have long wanted to serve, and the new flights will become a conduit to enhance trade flows, improve market access and open pathways for investment across several sectors between Colombia and the UAE. We are also excited to provide our premium services between Miami and Bogotá and to introduce a first-class offering for the first time ever on this popular route.”

Emirates’ daily flight EK213 departs Dubai at 0215 and arrives in Miami at 1005. The flight then departs Miami at 1205, arriving in Bogotá at 1455. Emirates’ return flight EK214 leaves Bogotá at 1719 and arrives in Miami at 2215. The flight then departs Miami at 0045 the next day, arriving in Dubai at 2300. All times are local.Tickets to Bogotá can be booked on emirates.com or the Emirates App.

WEGO promotes summer travel in Spain

DUBAI, UAE, 17 June 2024: Wego, an online travel marketplace specialising in the Middle East and North Africa (MENA), announces its partnership with the Spain Tourism Office for the summer campaign under the theme “Vibrant Summers of Spain.”

The initiative invites travellers to delve into Spain’s rich culture and stunning landscapes, including its picturesque islands.

Mamoun Hmedan, Chief Business Officer of Wego and Daniel Rosado, Director of Spain Tourism GCC.

“This campaign not only showcases the diverse offerings of Spain during its most vibrant season but also strengthens the bond between Wego and Spain Tourism Office’, reinforcing our commitment to providing exceptional travel experiences,” said Wego chief business officer Mamoun Hmedan.

Spain Tourism GCC Director Daniel Rosado noted: “Summer in Spain will delight Middle Eastern travellers with its perfect blend of leisure activities, attractive lifestyle, and massive heritage.”

Travellers get to explore must-visit destinations such as Seville, Granada, and Valencia. From charming boutique hotels to luxurious resorts and traditional Spanish villas, unique accommodations provide a true taste of Spain’s welcoming spirit. Curated experiences offer a deeper connection to the local culture, including flamenco dancing classes in Seville, tapas tours in Madrid, and private yacht trips around the Balearic Islands.

Wego provides award-winning travel search websites and top-ranked mobile apps for travellers living in the Asia Pacific and Middle East regions. Wego harnesses powerful yet simple-to-use technology that automates the process of searching and comparing results from hundreds of airlines, hotels, and online travel agency websites.

Wego was founded in 2005 and is dual headquartered in Dubai and Singapore, with regional operations in Bangalore, Riyadh, Cairo, Lahore, and Kuala Lumpur.

Discover Airlines wins German Brand Awards 2024

SINGAPORE, 17 June 2024: Less than a year after its launch, Discover Airlines won two German Brand Awards in the main category, Excellence in Brand Strategy & Creation, during a ceremony in Berlin last Thursday. 

The German Brand Awards annually honour strong and successful brand management in Germany. 

The leisure airline was presented with the German Brand Award in the main category “Excellence in Brand Strategy & Creation” in two sub-categories; “B2C Brand Strategy” and “Brand Strategy of the Year”.

The leisure airline, previously known under the Eurowings Discover brand, presented its new brand identity to travellers on 5 September 2023. Part of the Lufthansa Group, Discover Airlines, the leisure travel from its Frankfurt and Munich hubs. It currently operates a fleet of 27 aircraft and employs around 2,000 people.

Air India links Vijayawada and Mumbai

GURUGRAM, 17 June 2024: Air India launched a direct daily service between Vijayawada and Mumbai last Saturday, enhancing its network connectivity in Andhra Pradesh.

A special ceremony was hosted at the Vijayawada Airport Domestic Terminal at Gannavaram to mark the occasion of the inaugural flight. 

Photo credit: Air India.

Member of Parliament from Machilipatnam Shri Vallabhaneni Balashowry and Member of Parliament from Vijayawada Shri Kesineni Sivanath attended the inaugural celebrations.

The direct service will enhance the connection between Vijayawada and Mumbai, meeting a long-standing need to improve connectivity for both leisure and business travellers.

Operated by an A320 family of single-aisle aircraft, flight AI598 will take off from Mumbai at 1555 to arrive in Vijayawada at 1745. The return flight AI599 will depart Vijayawada at 1910 and land in Mumbai at 2100.

Passengers can make convenient international connections to destinations in the UK, the North Americas, Dubai, and Singapore, as well as to over 45 domestic destinations.

Bookings for the flights are available across all channels, including Air India’s official website (www.airindia.com), mobile app, and online travel agents.

Vijayawada: A cultural treasure trove

Vijayawada is a city in Andhra Pradesh, 992 km from Mumbai. While it is not the capital (that status goes to Amaravati), Vijayawada is often referred to as the cultural capital due to its blend of historical significance, cultural immersion, and scenic beauty. 

Here are some of the city’s attractions

Temples and Spiritual Sites: Vijayawada is known for its many temples, including the Kanaka Durga Temple, one of the most famous temples in South India. The Hazratbal Mosque, a pristine white mosque in the city’s heart, is another architectural marvel.

Historical and Archaeological Sites: The Undavalli Caves, near Vijayawada, are rock-cut caves with intricate sculptures and a four-storeyed rock-cut temple. The Kondapalli Fort, in ruins now, tells stories of a bygone era. The Amaravati Museum houses a collection of artefacts from the ancient city of Amaravati.

Natural Beauty: The Krishna River flows through Vijayawada, offering scenic beauty, especially at sunset from Gandhi Hill. Bhavani Island, an island on the Krishna River, is popular for resorts and recreation.

Culture and Food: Vijayawada offers a vibrant culture, reflected in its festivals, music, and dance. The city is also known for its delicious Andhra cuisine due to its abundance of spices and chillies.

About Air India
Founded by the legendary JRD Tata, Air India pioneered India’s aviation sector. Since its first flight on 15 October 1932, Air India has built an extensive domestic network with non-stop flights to cities around the world, across the USA, Canada, UK, Europe, East Asia, Southeast Asia, Australia, and the Gulf. After 69 years as a government-owned enterprise, Air India and Air India Express were welcomed back into the Tata group in January 2022.

HBX to harness AI for customer service

AI chatbot assistant technology concept. Business people use computer laptop conversation with Artificial intelligence chat bot program in website for generate something show virtual on screen.

SINGAPORE, 17 June 2024: HBX Group will invest in customer service innovation, leveraging Google Cloud’s AI technology to redefine customer experience in the travel and hospitality sector. 

The strategic decision underscores HBX Group’s commitment to delivering service excellence and innovation to their partners and clients. Having transformed its foundational technology, HBX Group understands the importance of introducing innovative and transformational products and services. With a robust technological foundation, the company is strategically positioned to leverage cutting-edge AI capabilities, offering customers revolutionary experiences that redefine the travel and hospitality industry standard.

Photo credit: HBX.

HBX Group is harnessing Google Cloud Contact Centre AI technology and Gemini models to transform customer interactions and deliver swift, precise support across all customer engagement channels. The project will be developed in partnership with specialised provider Emergya. The new AI-first customer service model will be progressively rolled out across service channels over the coming months.

“This collaboration with Google Cloud and strategic partnership with Emergya is an important milestone in our transformation journey at HBX Group and is a great testament to our commitment to innovation across multiple areas, including customer service,” said HBX Group Chief Operations Officer Xabi Zabala.

Singapore honours tourism innovators

SINGAPORE, 17 June 2024: The Singapore Tourism Board (STB) has announced 83 finalists vying for the Experience Excellence (Leisure/MICE), Enterprise Excellence and Customer Service Excellence categories of the Singapore Tourism Awards 2024, Singapore’s most prestigious award for the tourism sector.

Due to take place on 28 June 2024 at Raffles City Convention Centre, the Prime Minister and Minister for Finance, Lawrence Wong, will preside over the prestigious Singapore Tourism Awards. The Awards celebrate the exceptional experiences, innovation and dedication displayed by tourism stakeholders and businesses as Singapore welcomes more visitors. The award ceremony will also honour recipients of the Lifetime Achievement for Outstanding Contribution to Tourism, Outstanding Tourism Entrepreneur, Best Business Event Champion and Special Recognition awards.

Photo credit: STB.

A total of 765 nominations were received across 20 award categories this year. New entrants for Singapore Tourism Awards 2024 include Asia’s first indoor gamified electric go-kart circuit, HyperDrive; holistic wellness club, Trapeze Rec. Club; online travel platform Seek Sophie; and the highly coveted business event, Trip.com Group’s Global Partner Summit 2023.

“We are heartened by the strong participation in Singapore Tourism Awards 2024, with new and existing players submitting nominations for distinctive and refreshing experiences. As the Singapore Tourism Board commemorates its 60th anniversary this year, we are delighted to pay tribute to the outstanding individuals and organisations that form the heart of our sector. Their unwavering dedication and passion enhance visitors’ experiences and make Singapore a top destination of choice,” said STB Director, Communications Kwan Su Min.

All finalists underwent rigorous assessments, including evaluations by a panel of prominent and well-established judges, mystery audits and behavioural interviews.

Full list of finalists Annex A  of the Singapore Tourism Awards 2024.

Vietnam Airlines embarks on digital path

HANOI, 14 June 2024: Vietnam Airlines has successfully implemented Amadeus’ enhanced passenger service system (PSS) technology and related technology solutions. 

As part of the carrier’s ongoing digital transformation, Amadeus’ Altéa PSS offers Vietnam Airlines inventory, reservation, ticketing, departure control and digital solutions for end-to-end efficiencies to enhance user experience. 

Deploying the Amadeus Altéa passenger service system showcases Vietnam Airlines’ ambition to become a digital airline by 2025.

The Altéa PSS also enables Vietnam Airlines to deliver modern, efficient reservation services for front-line employees, aiding passengers in purchasing, changing, and using airline services.

Vietnam Airlines is also transitioning to the Xchange Payment Platform (XPP) from Outpayce, Amadeus’ payments business. This platform allows Vietnam Airlines to easily accept a wide range of card and alternative payment methods from travellers. With XPP, the carrier can accept payments globally by connecting to a wide range of specialist partners.

Vietnam Airlines Executive Vice President Dang Anh Tuan stated: “The partnership will enable us to use innovative solutions to improve our operations, customer service and competitiveness. With Amadeus’ technologies, we can now offer more tailored and smooth experiences to our passengers across all channels and touchpoints. The successful implementation of the new Passenger Service System is an important milestone for Vietnam Airlines in its journey to becoming a digital airline, improving customer experience and our operational efficiency.”

Amadeus Executive Vice President Travel Unit & Managing Director, Asia Pacific Javier Laforgue said: “We achieved a very exciting technology upgrade with Vietnam Airlines and are proud to work hand-in-hand with the carrier on its transformation journey. “

Malaysia Airlines daily to Amritsar

KUALA LUMPUR, 14 June 2024: In response to strong travel demand and a healthy load factor on the Amritsar-Kuala Lumpur route, Malaysia Airlines will increase flights from four weekly to daily effective 1 August 2024. 

The latest move follows the airline’s earlier decision to double the frequency to Amritsar from two to four times weekly in January 2024.

Photo credit: Malaysia Airlines.

The increase to daily flights between Kuala Lumpur and Amritsar in India will elevate Malaysia Airlines’ total weekly flights in India to 71. 

Flights to Amritsar were introduced last November, joining Ahmedabad and Trivandrum as three new Indiam routes introduced during 2023. The airline had also recently increased frequencies on the Trivandrum route to four times weekly, effective 3 April 2024.

Malaysia Airlines boasts an extensive India network, offering flights from nine major India aviation hubs; New Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kochi, Ahmedabad, Amritsar and Trivandrum. Tthe airline offers onward connections to Australia, New Zealand, Vietnam, and other key Asia Pacific destinations from its Kuala Lumpur hub.

Emirates tops up with SAF

SINGAPORE, 14 June 2024: Emirates has begun using sustainable aviation fuel (SAF) as part of its fuel agreement with Neste on flights departing from Singapore Changi Airport, marking its inaugural SAF investment in Asia. 
Over the last few weeks, approximately 3.3 million litres of blended SAF have been integrated into Changi airport’s fuelling system.

Emirates is tracking the delivery of SAF into the fuelling systems, accounting for and assigning its environmental benefits through widely used and accepted industry methodologies. Earlier this year, the airline closely collaborated with Neste to supply 2.6 million litres of neat SAF in the fuelling systems of Amsterdam Schiphol airport.

The SAF being provided by Neste is produced from sustainably sourced and 100% renewable waste as well as residue raw materials, including used cooking oil and animal fat waste. SAF used as part of this agreement can be safely used in existing Emirates aircraft and airport fuelling infrastructure and in neat form, reduces lifecycle carbon emissions (CO2) by up to 80%* compared to using conventional jet fuel. 

Emirates Deputy President and Chief Operations Officer Adel Al Redha: “Emirates’ investment into Neste-produced SAF in Singapore marks a first step forward in our SAF adoption in Asia, a region that is primed to become a leading supplier of SAF, which continues to be in short supply. While the activation of this agreement marks a milestone in our SAF journey in a new region, there’s still a lot of work to do. And as we procure SAF for the short term, we’ve got our sights set on longer-term agreements to help scale up a steady supply of SAF for our operations.”

Emirates’ multi-faceted SAF strategy focuses on exploring opportunities to use SAF operationally wherever it is available in its network, share emissions reductions with corporate customers or freight forwarders where feasible, cooperate on longer-term SAF projects with reputable partners and support SAF ventures in the UAE with the potential to supply sustainable aviation fuel at its hub in the future.

Emirates currently operates flights from Amsterdam, London Heathrow, Paris, Lyon and Oslo with SAF. The airline also integrated SAF into the fuelling systems at its Dubai hub late last year. In 2023, Emirates was also the first airline in the world to operate two landmark demonstration flights from Dubai on the Boeing 777 and A380 with 100% SAF in one engine in partnership with Neste and other committed partners, supporting future certification where 100% drop in SAF is approved for commercial airline operations. Currently, SAF is approved for use in all aircraft but only in blends of up to 50% with conventional jet fuel.

The airline has also committed USD$200 million to research and development (R&D) projects focused on reducing the impact of fossil fuels on commercial aviation. Last month, it became an industrial partner of the Aviation Impact Accelerator (AIA), based at the University of Cambridge. Emirates intends to actively share its knowledge and data, as well as insights, with AIA to support the development of cutting-edge tools and solutions to reduce the long-term impact of commercial aviation.

The airline is a member of the Solent Cluster in the UK, an initiative focused on low-carbon investments. If operational by 2032, the cluster’s initiative could create a Sustainable Aviation Fuel (SAF) plant that can produce up to 200,000 tonnes (200 kt) per year.

Emirates is also a founding participant of the UAE research consortium AirCRAFT, which is focused on developing, producing, and scaling sustainable aviation fuel (SAF) technologies for the industry.

*When used in neat form (i.e. unblended) and calculated with established life cycle assessment (LCA) methodologies, such as CORSIA methodology

www.emirates.com