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Sarawak partners with Malaysia Aviation Group

KUALA LUMPUR, 20 January 2022: Sarawak is set to become a destination of choice for both domestic and international travellers, as Sarawak Tourism Board and Malaysia Aviation Group embark on a year-long partnership to promote Sarawak as a tourist destination in 2022.

The collaboration was formalised today via the signing of a Memorandum of Understanding by Puan Sharzede Datu Haji Salleh Askor, Chief Executive Officer of Sarawak Tourism Board and Ms Lau Yin May, Group Chief Marketing and Customer Experience Officer of Malaysia Airlines Berhad. 

The signing ceremony was witnessed by YB Dato Sri Haji Abdul Karim Rahman Hamzah, Minister of Tourism, Creative Industry & Performing Arts Sarawak and Minister of Youth, Sport & Entrepreneur Development Sarawak, YB Dennis Ngau, Chairman of Sarawak Tourism Board and Captain Izham Ismail, Group Chief Executive Officer, Malaysia Aviation Group. 

As part of the MoU, STB and MAG will work hand-in-hand to market and promote events between STB, Malaysia Airlines Berhad, Firefly, MASwings and MHholidays. Both organisations will also work together on inter-organisational partnerships for Sarawak tourism activities, Corporate Social Responsibility activities, and other collaborative opportunities.

Speaking at the event, YB Dato Sri Haji Abdul Karim Rahman Hamzah, Minister of Tourism, Creative Industry & Performing Arts Sarawak and Minister of Youth, Sport & Entrepreneur Development Sarawak said, “Connectivity and accessibility are important elements to enhance the travel experience and position Sarawak as a leading destination for eco-tourism in the ASEAN Region.”

“In addition, Sarawak State Disaster Management Committee has just announced recently that Sarawak has approved more domestic flight frequencies into Sarawak from 307 flights to 562 flights per week with effect from 14 January 2022. We look forward to seeing more direct routes from West Malaysia and to more parts of Sarawak soon,” he added.

Puan Sharzede Datu Haji Salleh Askor, Chief Executive Officer of Sarawak Tourism Board said: “As a sign of our commitment to revitalise and re-energise Sarawak’s local tourism industry, we are pleased to be signing a Memorandum of Understanding (MOU) with Malaysia Aviation Group this morning. Malaysia Airlines will not only be the Sia Sitok Sarawak Plus’ official airline, but also it will have MAB, Firefly, MASwings and MHholidays on board as our strategic partners on future marketing campaigns in promoting Sarawak’s tourism activities and cultural events.”

“Most importantly, through this collaboration between STB and MAG, there will be an increase of connectivity into Sarawak, with more direct flights from Penang, Johor and Kuala Lumpur to look forward to,” she added.

Group Chief Executive Officer of Malaysia Aviation Group, Captain Izham Ismail said, “Over the past year, Malaysia Airlines, Firefly and MASwings have worked on improving connectivity to and within Sarawak, with the commencement of direct flights from Penang to Kuching, and increased frequencies between Miri-Sibu-Bintulu that will provide greater mobility to the state and further reinvigorate domestic tourism in Sarawak. We look forward to welcoming our customers to fly “Sia Sitok” with us and experience our enhanced products and services with a range of flexibility and choices, seamless connectivity and contactless end-to-end journey while keeping to our utmost priority and commitment to safety. Together, the three airlines under MAG offer strong value propositions to the state of Sarawak – with better services, convenience and reliability.

In conjunction with the event, STB also launched its Sia Sitok Sarawak Plus interstate travel campaign to give travellers the opportunity to visit Sarawak through its main tourism gateways, namely Kuching, Sibu and Miri, with Malaysia Airlines as the official airline.

Customers can enjoy attractive hotel and flight packages via MHholidays, the airline’s tour operating arm and choose from the list of participating hotels, including New World Suites in Bintulu, The Waterfront Hotel in Kuching, Grand Palace Hotel in Miri, RH Hotel in Sibu, for their well-deserved staycation.

MHholidays packages come with a baggage allowance of 40kg, complimentary onboard meals, and free seat selection and earn Enrich points. This promotion is bookable at www.holidays.malaysiaairlines.com. To top it off, customers can book an exclusive tour package on Journify from as low as RM95.

Through the Sia Sitok Sarawak Plus interstate-travel campaign, travellers will have access to 57 exhilarating packages to Sarawak.

The booking period for the Sia Sitok Sarawak Plus interstate-travel campaign started 19 January and runs until 28 February 2022, with the travelling period from 19 January until 30 April 2022.

“Sarawak is blessed with exciting wonders from culture, adventure, nature, food and festivals (or CANFF), which are unique to our state. We hope to attract local travellers to experience the hospitality of Sarawak through the Sia Sitok Sarawak Plus campaign and become our ambassadors to then share their experience with friends and family,” Puan Sharzede concluded.

Visit malaysiaairlines.com or download Malaysia Airlines’ App to get the latest information and make sure you never miss out on exciting Sia Sitok Sarawak Plus promotions and exclusives.

(Your Stories: Sarawak Tourism Board)

Cruise with confidence

SINGAPORE 20 January 2022: It’s never too early to start planning for much-anticipated summer vacations, and Princess Cruises is giving guests an added level of comfort when they book a cruise with the extension of the Book with Confidence programme and extended health and safety protocols.

Book with Confidence is now extended to summer 2022 sailings, including all cruises departing through 30 September 2022, for all bookings made by 2 March 2022. The flexible programme allows guests to make summer travel plans with confidence knowing that if plans change, their cruise vacation is protected. The programme allows guests the flexibility to change their vacation plans up to 30 days before the day of departure, receiving cancellation fees as a future cruise credit to then book another voyage when the time is right.

“Planning a vacation gives us something to look forward to, and so many of us have an inherent desire to explore the world and experience sought-after destinations,” said Deanna Austin, Princess Cruises chief commercial officer.

“With the extension of our Book with Confidence programme, we’re giving cruisers the confidence to book a summer vacation now, knowing they have flexibility in case they need to alter their plans.”

Additionally, Princess Cruises will continue to operate vaccinated cruises, as defined by the US Centre for Disease Control and Prevention (CDC), for guests who have received their final dose of an approved Covid-19 vaccine at least 14-days before the sailing day and have proof of vaccination.

Princess Medallion Class summer cruise vacations sail to incredible destinations including Alaska, the Caribbean, Mediterranean, British Isles, Scandinavia and Canada & New England.

Within the Book with Confidence policy, the Covid-19 Protection Programme provides reassurance if cruisers are within 30 days of sailing, all the way through to disembarking from their cruise. It’s designed to assist booked guests if, as a result of being suspected of having or testing positive for Covid-19, or as a result of government travel restrictions put in place within 30 days of embarkation, they may be unable to travel to the cruise embarkation port, may be denied boarding, maybe quarantined on board or disembarked early.

For even greater peace of mind, Princess also offers Princess Vacation Protection that will provide complete vacation protection in the form of a future cruise credit or a reimbursement of the normally non-refundable cancellation fees, depending on the reason for changed plans. This programme also covers guests during their cruise, including lost or damaged luggage protection, emergency excess medical expenses and emergency evacuation, and trip interruption coverage which provides a pro-rated refund if illness interrupts the cruise and extra costs associated with trip delays or interruptions.

For the guidelines on Book with Confidence and Covid-19 Protection Programmes, visit www.princess.com/bookwithconfidence.

For the latest Princess Covid-19 health protocols, please visit https://www.princess.com/plan/cruise-with-confidence/cruise-health.

(Your Stories: Princess Cruises)

Dubai and Bali top Tripadvisor lists

SINGAPORE, 20 January 2022: Tripadvisor announced Wednesday the first of its annual community-powered Travellers’ Choice Awards for 2022: the Best of the Best Destinations.

If 2021 was the year travellers dipped their toes in the water with smaller getaways and outdoors trips, 2022 is shaping up to be the year we return to travel in a big way, says Tripadvisor.

Bali, Indonesia.
Majorca, Balearic Islands.

Despite new variant surges, data shows that the desire to travel remains stronger than ever. A recent Tripadvisor sponsored survey noted 71% of travellers globally say they are likely to travel for leisure in 2022. Just as travellers are ramping up on their plans for the year, the 2022 Travellers’ Choice list is here to identify the best places to go.

“As the world returns to travel, trips will look different than before. New destinations, new experiences, and new priorities will take centre stage. Nearly three-quarters (70%) of travellers globally say that it’s important they ‘see new places’ when thinking about their future travel plans,” said Tripadvisor Group head of media partnerships APAC Sarah Mathews.

Top destinations worldwide

On Tripadvisor’s hallmark Popular Destinations list, highlighting the highest-rated and most loved spots worldwide, Dubai has officially dethroned perennial icons like London, Paris and Rome for the crown of the Most Popular Destination in the world for 2022. Asian destinations that made it to the world list include Bali (4), New Delhi (15), Singapore (16), Bangkok (21) and Phuket (23).

Top 10 Popular Destinations in Asia for 2022

  1. Bali, Indonesia
  2. New Delhi, India
  3. Singapore
  4. Jaipur, India
  5. Bangkok, Thailand
  6. Phuket, Thailand
  7. Goa, India
  8. Udaipur, India
  9. Mumbai, India
  10. Hong Kong

Mekong tourism website falters

BANGKOK, 20 January 2022: Once a treasure trove of resources and information on the six countries of the Mekong region, the website mekongtourism.org has been offline for almost a week.

Sources say the Mekong Tourism Coordinating Office hopes to free up funding to get the site back online within days. MTCO operates out an office in Thailand’s Department of Tourism.

Considered an essential resource for tourism students, the media and researchers, the website went offline last week, displaying an Error 522 message without any information on when it would be back online.

Background details on the website mekongtourism.com clearly state the website and the MTCO’s operations are administered out of the office of Thailand’s Department of Tourism under the Ministry of Tourism and Sports. So the buck appears to stop at the administrative door of the DOT if a financial glitch caused the blackout. It’s the first serious downtime for the MTCO’s website since it launched in 2005. 

It also comes just a few months after the former executive director Jens Thraenhart resigned to take up a new challenge as the CEO of Barbados Tourism Inc.

The MTCO’s Facebook account lives on with its latest post wishing the travel industries of the six Mekong countries (Cambodia, China, Laos, Myanmar, Thailand and Vietnam) a successful start to 2022. Meanwhile, the six-country Tourism Working Group overseeing MTCO activities will appoint a permanent executive director soon.

AirAsia discounts big for Chinese New Year

BANGKOK, 19 January 2022: AirAsia celebrate the Chinese New Year with a new Super Sale, “Heng Heng Heng”, offering 38% discounts on flights, travel deals, food orders and parcel delivery.

 Offers are open on the AirAsia Super App until 31 January 2022.

AirAsia Super App chief executive officer Amanda Wu said: “The AirAsia Super App gives gifts for the Chinese New Year 2022 to all customers, and I am wishing them wealth, prosperity and good health throughout the year.”

The Super App has continued to expand with more products and services. In tourism, it cooperates with as many as 700 airlines, providing fares to 3,000 destinations.

In addition, AirAsia Super App users receive eight times AirAsia Rewards Points for payment of goods and services throughout the promotion period.

For flights, AirAsia, out of its Bangkok Suvarnabhumi hub, offers deals as low as THB690 for members. From Bangkok (Don Mueang), prices start at THB890. SNAP, flight packages with accommodation, discounts up to 38% on seats. Hot Seats offer an 8% discount, while an AirAsia food order from the Heng menu gets an additional 50% discount.

APAC hotel construction weathers Covid storm

SINGAPORE, 19 January 2022: Asia Pacific is the only world region showing increased hotel construction activity in comparison with the end of the fourth quarter last year, according to December 2021 data from STR.

December 2021 (% changes in comparison with December 2020)

Europe
In Construction: 221,789 rooms (-7.6%);
Final Planning: 163,805 rooms (-4.9%);
Planning: 159,232 rooms (+4.7%).
Total Under Contract: 544,826 rooms (-3.5%);
Germany (45,121) and the UK (31,464) continue to lead Europe in total rooms in construction. 

Asia Pacific
In Construction: 473,983 rooms (+5.0%);
Final Planning: 170,210 rooms (-3.8%);
Planning: 297,687 rooms (+16.3%).
Total Under Contract: 941,880 rooms (+6.5%);
Among countries, China (290,265) remains atop the region with the most rooms in construction, followed by Vietnam (30,546).

Middle East & Africa
In Construction: 130,225 rooms (-5.5%).
Final Planning: 38,765 rooms (-14.3%).
Planning: 67,142 rooms (+2.8%).
Total Under Contract: 236,132 rooms (-4.9%).
Saudi Arabia (40,269) and the United Arab Emirates (31,715) lead in construction activity.  

Americas
In Construction: 211,453 rooms (-16.8%).
Final Planning: 220,044 rooms (-20.6%).
Planning: 329,474 rooms (+39.0%).
Total Under Contract: 760,971 rooms (-1.0%).
The US holds the majority of rooms in construction in the region. After the US, Mexico (14,020) and Canada (6,856) rank second and third, respectively, in-room construction.

(Source: STR)

Agoda clarifies reviewer privacy rules

CHIANG RAI, 19 January 2022: Some Thai hoteliers have a short fuse when guests post a scathing review of their stay experience on popular booking sites.

They hit back with threats demanding the reviewer apologise and delete the offending post or face arrest for criminal defamation.

Photo: Agoda.

In the most recent case widely reported in media across Asia earlier this month, a guest at a Khai Yai hotel posted a negative review following a stay in mid-December. The hotel management demanded the guest delete the offending review on Agoda.com and apologise publicly by taking out advertising for five consecutive days in five Thai newspapers. It also demanded THB50,000 compensation for the daily loss of business for every day the review remained online and THB3 million in damages.  

Threatening reviewers with criminal and civil proceedings is possible in Thailand due to the country’s legal definition of what constitutes defamation. The first case filed by a hotel on Chang Island resulted in an arrest and an apology for a negative review posted on Tripadvisor. The second involving a hotel in Khao Yai 150 km northeast of Bangkok, is now in the hands of lawyers; the outcome is pending. But it should worry genuine reviewers who sincerely pen their observations and experiences when they stay in hotels in Thailand. They may assume the booking site will protect their right to voice an opinion, and ID information will remain confidential. Really?

We asked Agoda.com to clarify how the reviewer’s identity and contact information filtered through to the GM of the Khao Yai property? Even though the review was deleted, it was still floating around Google archives for a week or more after the hotel ordered the reviewer to remove the post. The review in question and the writer’s ID popped up through a simple online search when we filed a report on 11 January. (See report: https://www.ttrweekly.com/site/2022/01/is-the-privacy-of-hotel-reviewers-protected/)

Reviewers should be aware there is always the potential for retaliation by a few sensitive Thai hoteliers who cannot take a negative review on the chin, learn from it and move on. Here’s Agoda’s take on its privacy rule and procedures that are designed to protect reviewers and ensure reviews are genuine and fair.

Agoda’s take on reviewer privacy

“At Agoda, we continuously work towards improving travellers’ overall experience, and we believe that access to transparent, authentic, and honest guest reviews are absolutely essential to this process.

“Reviews posted on our platform serve the dual function of allowing travellers to make informed decisions on places to stay and providing our accommodation partners with constructive feedback on their guest’s experience. Reviews are a trusted source for many people’s booking journey.

“For this reason, Agoda reviews are not anonymous, and all our reviews are verified using the guest’s Booking ID to ensure accountability. Only the name used for the booking is used to accompany the review, and this cannot be changed. 

“These details are publicly available on the review platform, along with the guest’s information, including room type and month and year of stay. Once reviews are posted, users are not able to modify or delete them directly.

“However, as in this instance (Khao Yai case), when we were contacted by the guest regarding deleting reviews, we follow standard procedure, responding to the reviewer to advise on the status of the deletion process, and with a follow-up email to confirm the removal.

“In this instance, the guest in question contacted us regarding the removal of the review on 30 December 2021. As is standard procedure, the reviewer was notified that the post would be removed and was sent a confirmation email prior to deletion. In this instance, we responded to her message on 3 January 2022, and the post was removed on 4 January 2022. An email re-confirmation was sent to the guest on 8 January 2022.

“Hotel partners are alerted to new reviews via our YCS channel, and the information shared only includes the guest’s name and their booking ID. We do not share any other personal contact information.

“We are constantly reviewing our processes and guidelines to improve our capabilities and will conduct a thorough internal review to assess if there are processes that we could improve.”

Tourism charts a slow recovery to 2023

MADRID, 19 January 2022: UNWTO reported a 4% rise in international tourist arrivals in 2021 when compared with 2020’s ground zero performance, but 2021 remained a challenging year as arrivals were still down 72% on pre-pandemic levels.

UNWTO’s panel of tourism experts reckon the long road to recovery could start in the third quarter of 2022, but 42% pointed to a potential rebound only in 2023, while the majority of experts cautioned reaching pre-pandemic levels may not be in sight until 2024 or beyond.

UNWTO, in its first issue of the World Tourism Barometer 2022, warned recovery needs stronger coordination and increased vaccination rates.

It indicates that rising rates of vaccination, combined with the easing of travel restrictions due to increased cross-border coordination and protocols, have all helped release pent up demand.

International tourism rebounded moderately during the second half of 2021, with international arrivals down 62% in both the third and fourth quarters compared to pre-pandemic levels. According to limited data, international arrivals in December were 65% below 2019 levels. The full impact of the Omicron variant and surge in Covid-19 cases is yet to be seen.

Slow and uneven recovery

The pace of recovery remains slow and uneven across world regions due to varying degrees of mobility restrictions, vaccination rates and traveller confidence. Europe and the Americas recorded the strongest results in 2021 compared to 2020 (+19% and +17%, respectively), but still both 63% below pre-pandemic levels.

By subregion, the Caribbean saw the best performance (+63% above 2020, though 37% below 2019), with some destinations coming close to or exceeding pre-pandemic levels. Southern Mediterranean Europe (+57%) and Central America (+54%) also enjoyed a significant rebound but remain 54% and 56% down on 2019 levels, respectively. North America (+17%) and Central Eastern Europe (+18%) also climbed above 2020 levels.

Meanwhile, Africa saw a 12% increase in arrivals in 2021 compared to 2020, though this is still 74% below 2019. In the Middle East, arrivals declined 24% compared to 2020 and 79% over 2019. In Asia and the Pacific, arrivals were still 65% below 2020 levels and 94% when compared to pre-pandemic values, as many destinations remained closed to non-essential travel. 

Increased tourism spending

The economic contribution of tourism in 2021 (measured in tourism direct gross domestic product) is estimated at USD1.9 trillion, above the USD1.6 trillion in 2020, but still well below the pre-pandemic value of USD3.5 trillion. Export revenues from international tourism could exceed USD700 billion in 2021, a small improvement over 2020 due to higher spending per trip, but less than half the USD1.7 trillion recorded in 2019.

Average receipts per arrival are estimated to reach USD1,500 in 2021, up from USD1,300 in 2020. This is due to large pent-up savings and longer lengths of stay, as well as higher transport and accommodation prices. France and Belgium reported comparatively smaller declines in tourism expenditure with -37% and -28%, respectively, over 2019. Saudi Arabia (-27%) and Qatar (-2%) also posted somewhat better results in 2021.

Outlook for 2022

According to the latest UNWTO Panel of Experts, most tourism professionals (61%) see better prospects for 2022. At the same time, 58% expect a rebound in 2022, mostly during the third quarter, 42% point to a potential rebound only in 2023. A majority of experts (64%) now expect international arrivals to return to 2019 levels only in 2024 or later, up from 45% in the September survey.

The UNWTO Confidence Index shows a slight decline in January-April 2022. A rapid and more widespread vaccination rollout, followed by a major lifting of travel restrictions and more coordination and clearer information on travel protocols, are the main factors identified by experts for the effective recovery of international tourism. UNWTO scenarios indicate that international tourist arrivals could grow by 30% to 78% as compared to 2021. However, this is still 50% to 63% below pre-pandemic levels.

The recent rise in Covid-19 cases and the Omicron variant are set to disrupt the recovery and affect confidence through early 2022 as some countries reintroduce travel bans and restrictions for certain markets. At the same time, the vaccination rollout remains uneven, and many destinations still have their borders completely closed, mostly in Asia and the Pacific.

A challenging economic environment could put additional pressure on the effective recovery of international tourism, with the surge in oil prices, increase in inflation, the potential rise in interest rates, high debt volumes and the continued disruption in supply chains. However, the ongoing tourism recovery in many markets, mostly in Europe and the Americas, coupled with the widespread vaccination rollout and a major coordinated lifting of travel restrictions, could help to restore consumer confidence and accelerate the recovery of international tourism in 2022. 

While international tourism bounces back, domestic tourism continues to drive recovery of the sector in an increasing number of destinations, particularly those with large domestic markets. According to experts, domestic tourism and travel close to home, as well as open-air activities, nature-based products and rural tourism, are among the major travel trends that will continue shaping tourism in 2022.

(Source: UNWTO)

BCCK launches website revamp

KUCHING, 19 January 2022: Borneo Convention Centre Kuching (BCCK) relaunches its revamped website this January, marking one of the many audio-visual and digital achievements BCCK has achieved over the past year.

The launch of the website was attended and officiated by Tan Sri Datuk Amar Wilson Baya Dandot, Executive Director and CEO Eric Van Piggelen.

The new and improved BCCK website allows for a clearer and seamless view of what BCCK, as the largest convention centre in Kuching. Communication with BCCK is also now easier than ever with a 360-video tour of the convention centre and photo gallery, as well as contact forms connecting you directly to the departments that best suit your needs, whether you are a diner seeking to make a reservation, an event goer, organiser, supplier or a potential future member of the BCCK’s workforce.

The website also offers a page that lays out the various events held in BCCK throughout the years, from its conception and ground-breaking in 2008 till today.

“We’ve been around for a good while and have been the Convention Centre of choice in Kuching for over a decade. We are dedicated to maintaining that position by staying a cut above the rest in terms of Audio-Visual and all things digital we can offer our customers,” says BCCK CEO, Eric Van Piggelen.

The centre implemented AV upgrades throughout the centre for customers and clients to explore, for in-person, hybrid and virtual events, one of those being the state-of-the-art sound systems from D&B Audiotechnik, a leading brand in professional audio equipment with sound systems in iconic venues such as the Royal Albert Hall in London and the Sydney Opera House, and now in BCCK’s Great Hall.

Digital signages of varying sizes have been introduced throughout the centre to reduce print waste and labour, as the centralised system allows the screens to be updated at the press of a button. These LED signages range from smaller standee-sized screens, TV screens outside of meeting rooms, and billboard-sized high-definition screens overlooking our concourse areas.

Digital signage provides clients with the opportunity to promote their events in a more dynamic way for those within the centre and soon outside the centre as well. A large outdoor LED screen is also in the process of being erected in front of the centre, offering another opportunity for clients and guests coming and going through the Isthmus area.

Selected meeting rooms have also been equipped with 20,000 ANSI Lumens projectors, making BCCK the only venue with projectors of this quality available in Sarawak, offering clients the best possible Visual experience to elevate their events from average to phenomenal.

BCCK also maintains its Business WiFi, purpose-built to provide wireless service for up to 8000 users at any one event to stream multiple devices simultaneously without interruption, with no login, password, personal data or ads required.

“We at BCCK strive to constantly deliver the best experience and customer satisfaction for all our clients and delegates, and we look forward to providing just that for the rest of the year of 2022 and beyond, with a digital broadcasting system on the way, and new market segments we are exploring. So, watch this space and be amazed for 2022,” says BCCK CEO.

ABOUT BCCK

The Borneo Convention Centre Kuching (BCCK) is the first international purpose-built convention centre in Sarawak, Malaysia. The BCCK debuted in 2009 as a state initiative of the Sarawak Government to grow business tourism through the hosting of business events. To date, the BCCK has hosted close to 1,800 events and welcomed 2.4 million clients, delegates and visitors from various regions of the world.

For more information visit the website: www.bcck.com.my

(Your Stories: BCCK)

Vietjet resumes flights to Bangkok

HO CHI MINH CITY, 19 January 2022: Vietjet will relaunch services from Ho Chi Minh City to Bangkok starting 21 January, the airline announced this week.

The airline will operate two weekly round trips every Friday and Saturday between Tan Son Nhat International Airport and Bangkok’s Suvarnabhumi International Airport.

Thai Vietjet director of commercial Pinyot Pibulsonggram said: “We are delighted to reconnect Thailand with Vietnam, offering Thai people more opportunities to fly to Vietnam, as well as to welcome Vietnamese tourists to Thailand again after a long hiatus due to the pandemic.”

The service resumption between the two financial, cultural and travel hubs will also contribute to the countries’ economic recovery while meeting the increasing travel demand of people in the region, especially when the Lunar New Year holiday gets underway, followed by the peak summer travel season.

However, both countries are battling a surge in the less severe but more contagious Omicron variant, which halted government schemes introduced in December to ease entry procedures.

In Thailand, Vietjet currently operates an expansive domestic flight network including the services from Bangkok to business and travel destinations such as Chiang Mai, Chiang Rai, Phuket, Krabi, Hat Yai, Nakhon Si Thammarat, Surat Thani, Udon Thani, Khon Kaen and Ubon Ratchathani in addition to other cross-regional routes.

The airline has also resumed a series of international routes connecting its two hubs, Hanoi and Ho Chi Minh City, with Tokyo (Narita International Airport), Taipei, Seoul (Incheon International Airport) and Singapore with one round trip per week that started earlier this month. In the next phase, it will reopen its entire international flights and looks forward to launching new routes to India and Russia.

The airline will offer free Covid-19 PCR test packages to all passengers flying internationally from Hanoi and Ho Chi Minh City.