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Is the global travel industry isolating Russia?

TORONTO, Canada 9, March 2022: Founder of G Adventures, Bruce Poon Tip, thanked Sabre for removing Aeroflot from its fare and travel content distribution system, praising it for stepping up and doing the right thing.

But he calls for the travel industry to step up and support sanctions and prevent Russia from using booking sites and tour booking systems. 

“The power to have the most dramatic impact in travel right now lies in the hands of one company, and last week it stepped up and did the right thing. Without Sabre, Aeroflot cannot issue tickets, which will cause mass disruption for domestic travel in Russia.”

He claimed that all across the travel industry, businesses are uniting and cancelling tours to Russia and, in the case of G Adventures, banning resident Russian nationals from trips to apply internal pressure and invoke change.

“This is what we need to come together in travel to embrace our ability to be a transformational industry. Just a few hours before the announcement, I was set to click send on an appeal to Sabre, asking them to stop their support of Aeroflot and realise their potential as a key player in the travel industry’s fight against this unjust war.”

Noting Russia has a thriving domestic travel market, serving leisure and corporate travellers… Having already been cut off from the world of international travel, it is at home that the Russian people will feel the most pressure and become increasingly frustrated with this regime.”

Sabre led the charge and was quickly followed by Amadeus and Travelport, the other two major global distribution systems worldwide to shut down Aeroflot’s fares and booking channel.

The Russian government needs to know that every industry, including travel and tourism, stands against its actions and will support all sanctions that seek to protect Ukraine’s sovereignty, freedom and independence.

SWIFT has banned Russian banks, historically neutral Switzerland has frozen Russian assets, and even FIFA has stepped up. Industries all around the world are fighting in their own way, wielding their individual power and influence to denounce Russia’s invasion of Ukraine, he said.

“It is so important that travel plays its part alongside these movements to drive transformative change.”

G Adventures has cancelled all trips to Russia and are no longer allowing Russian nationals residing inside the country on our tours, nor are we taking bookings from Russian travel agencies.

About G Adventures

Founded in 1990 by social entrepreneur Bruce Poon Tip, G Adventures is a small group adventure travel operator offering more than 1,000 tours in 100 countries on all seven continents.

Its responsible approach to travel is demonstrated through social impact initiatives, including travel guidelines for children, wildlife and Indigenous people. Community-based social enterprise projects travellers can experience on a trip. It also pioneered an industry-leading ‘Ripple Score’ assessment that measures how many traveller dollars stay in the local economy. Visit www.gadventures.com

Technoheaven inks accord with Emirates

GUJARAT, India, 9 March 2022: Technoheaven, headquartered in Gujarat, India, has signed a strategic partnership with Emirates to enable the airline’s NDC (new distribution capability) content to be integrated into the Technoheaven platform.

Technoheaven recently achieved NDC Level 4 certification by the International Air Transport Association (IATA) for its platform serving a client community of travel agents buyers and travel suppliers.

Its suite of connection options has been built on new technology and is designed to address the limitations of current legacy distribution systems.  Technoheaven will provide access to Emirates content through IATA NDC APIs. Travel businesses will have instant connectivity with Emirates for fast and direct access to customer-centric rich content, enabling a more bespoke, innovative and transparent customer experience.

Travellers can book tickets, select seats, purchase ancillaries and much more. Travel brands will also be able to support changes in travellers’ bookings and any flight disruptions.

Businesses that join Technoheaven will be able to access availability, compare prices and make real-time bookings.

Technoheaven CEO Vinod Kelwani said: “Technoheaven has achieved NDC Level 4 certification which is currently the highest level of IATA’s NDC certification programme. It means that we can provide full offer and order management for our partners and we are delighted to welcome Emirates into our partnership programme.  They are a progressive airline that recognises the benefits of joining our expanding global network.”

About Technoheaven

Technoheaven develops essential technology solutions to support travel agencies, tour operators, flight booking portals and other travel engines that enhance travel experiences around the world.

Solutions include a B2C/B2B travel portal, hotel and flight booking software, activity booking software, white label travel portal, XML/API Integration to OTA, payment gateway integration.

For a full list of solutions visit www.technoheaven.net

See: www.emirates.com

Tax-free card partners with KrisFlyer

SINGAPORE, 9 March 2022: Start-up tech company utu partners with KrisFlyer to offer travellers upsized VAT refunds in 50 countries worldwide as Singapore’s outbound airline travel picks up.

With the virtual utu Tax-Free Card, users are rewarded with USD125 worth of utu miles for every USD100 of tax refunds claimed abroad, which can be automatically converted into KrisFlyer miles.

Travellers who have applied for VAT refunds in the past know rebates are lower than the total tax amount stated on receipts. VAT refund operators deduct a processing fee of 30 to 50% from the final refund.

The utu Tax-Free Card users enjoy 25% more on their tax refunds in 50 countries where VAT and GST refunds can be credited to their frequent flyer account rather than taking a lower cash or credit card refund. Singapore, France, Switzerland, Germany, South Korea, Thailand, and the United Arab Emirates (UAE) are some countries covered by utu.

KrisFlyer, the lifestyle membership programme of the Singapore Airlines Group, offers a myriad of ways for members to earn and redeem miles, both in the air and on the ground. With over 3,000 partners – including hotels, travel services, restaurants, retail brands and more – in Singapore and worldwide, members can enjoy exclusive travel, shopping, dining, and experience offers made miles better with KrisFlyer.

Utu co-founder Ameer Jumabhoy commented: “Our partnership with KrisFlyer combines the best of both worlds of refunds and rewards by turbocharging their VAT refunds through utu miles that can be converted to KrisFlyer miles.”

About utu
Founded in 2015 and headquartered in Singapore, utu’s services are available in over 50 countries.

CAAS announces safety charter

SINGAPORE, 9 March 2022: The Civil Aviation Authority of Singapore (CAAS) introduced at the annual Aviation Safety Forum held at the Pan Pacific Hotel on Monday a safety charter designed to uphold standards as the travel industry recovers from the Covid-19 pandemic.

First reported by Channelnews Asia, the Charter for a Strong and Positive Safety Culture in Singapore breaks new ground for the aviation sector.

“Recognising various safety-related challenges posed by the COVID-19 pandemic, the charter expresses the shared commitment by leaders in the sector to jointly uphold safety standards and strengthen safety culture in their respective organisations as air travel recovers,” said CAAS in its newsroom statement.

So far, 80 aviation organisations have signed the charter; more are expected to do so in the coming months, said CAAS. They include airlines, training organisations, maintenance, repair and overhaul firms, aircraft manufacturers, airport operators, ground handlers, industry associations and unions.

The charter sets out to encourage voluntary reporting of safety hazards, unsafe practices and safety errors and includes self-disclosure of mistakes, slips and lapses.

CAAS director-general Han Kok Juan said: “Aviation safety must be a non-negotiable and the top priority of the Singapore aviation sector as air travel recovers and we ramp up operations.

“The safety charter is a statement of shared commitment, by leaders of the Singapore aviation sector, to uphold the highest safety standards as we work together to rebuild and reclaim Singapore’s position as a global air hub this year.”

Signatories of the charter pledge to:

  • Uphold safety as a key priority and core value;
  • Foster a strong and positive safety culture;
  • Broaden and strengthen safety promotion, including in collaboration with other organisations;
  • Encourage voluntary reporting of safety hazards, unsafe practices, and safety errors, including self-disclosure of mistakes, slips, and lapses;
  • Promote confidentiality and protection from punitive action for self-disclosure of safety lapses and mistakes while not tolerating conduct that constitutes gross negligence, wilful misconduct or criminal activity;
  • Contribute towards strengthening the collective aviation safety culture in Singapore.

(Source: Channel NewsAsia and CAAS)

For the full story, see: https://www.channelnewsasia.com/singapore/caas-launches-first-safety-charter-singapore-aviation-sector-2544706

Emirates signs MoU with Sri Lanka Tourism

DUBAI, 8 March 2022: Emirates has signed a Memorandum of Understanding (MoU) with the Sri Lanka Tourism Promotion Bureau at the Emirates Group Headquarters in Dubai.

The agreement reaffirms the airline’s commitment to Sri Lanka and outlines mutually beneficial initiatives that will help revive the country’s tourism industry and boost trade.

The MoU was signed by Ahmed Khoory, Emirates’ Senior Vice President, Commercial West Asia & the Indian Ocean, and Kimarli Fernando, Chairperson of the Sri Lanka Tourism Promotion Bureau. The agreement was signed in the presence of Hon Prasanna Ranatunga, Minister of Tourism, Sri Lanka, H.E. Malraj De Silva, Ambassador of Sri Lanka to the UAE, H.E Nalinda Wijerathna, Consul General for Sri Lanka in Dubai and Sheikh Majid Al Mualla, Emirates’ Divisional Senior Vice President, International Affairs.

Ahmed Khoory, SVP Commercial West Asia & Indian Ocean at Emirates, said: “Sri Lanka remains a very key market in Emirates’ global network and the agreement signed today underscores our unwavering commitment to the country. We launched operations to Colombo more than 35 years ago, and our partnership continues to grow from strength to strength. We look forward to exploring mutually beneficial initiatives that will help revive the nation’s trade and tourism sectors and provide Emirates with an opportunity to serve market demand.”

Kimarli Fernando, Chairperson Sri Lanka Tourism Promotion Bureau, stated: “Sri Lanka is a beautiful island destination with esteemed strategic partners such as Emirates; this is a vital aspect to steer Sri Lanka’s travel and tourism industry. Therefore, this partnership is crucial for us to explore and capitalize on opportunities that emerge and to open up many beautiful avenues to establish brand awareness and perceived quality in the global tourism market. Thus, we are excited about this partnership and also grateful for all the support Emirates has extended us during the three decades of a long relationship and especially during the pandemic time. We are hopeful that together we can effectively promote and serve the market.”

Under the agreement, Emirates and Sri Lanka Tourism will benefit from joint activities that will help enhance trade and tourism, including trade shows, trade familiarisation trips, exhibitions, and workshops.

Since the nation safely re-opened to international tourists in February 2021, Emirates has carried more than 80,000 passengers to Colombo. The top inbound markets include UAE, Italy, UK. and Germany. The airline currently operates 28 weekly flights to Colombo and is the only international carrier to serve the country with First Class services – offering passengers world-class products and superior comfort in air and on-ground.

Emirates has safely restarted operations to more than 120 destinations within its global network via Dubai. The airline has led the industry with its innovative products and services, including a comprehensive set of health and safety measures at every step of the journey, contactless technology at Dubai Airport, generous and flexible booking policies, and COVID-19 medical insurance.

www.emirates.com

(Source: Your Stories)

TAT confirms TTM dates

BANGKOK, 8 March 2022: Thailand Travel Mart Plus (TTM+) 2022 returns 8 to 10 June hosted for the second time in Phuket.

Phuket hosted the event in 2021 after TAT cancelled the 2020 event due to the Covid-19 pandemic lockdown nationwide.

Registration opened last week at www.thailandtravelmartplus.com.

As the flagship event promoting the country’s tourism industry, TTM+ 2022 will showcase travel products, services and experiences from around Thailand under the theme of ‘Visit Thailand Year 2022, Amazing New Chapters.

The programme for the TTM+ 2022 features two full days of buyer/seller appointments on Thursday, 9 June and Friday, 10 June, which follow the registration, opening ceremony, TTM Talk, Thailand Product Update, and welcome reception, all scheduled for the first day on Wednesday, 8 June. There will also be a networking dinner for buyers and media, hosted by the Phuket Tourist Association, on the evening of 9 June.

ON Saturday, 11 June, post tours for buyers and media will give them a chance to experience the scenic beauty, welcoming charm, and famous tropical island atmosphere of Phuket.

This year’s edition is expected to attract 700 participants, including buyers from 50 countries, sellers from across all five regions of Thailand, as well as members of domestic and international media.

The TTM+ 2022 will be held at the Angsana Laguna Phuket beachfront resort, which is part of the Laguna Phuket integrated resort complex.

About the TTM+

First held in 2001, the TTM+ has gained a well-earned reputation in visitor source markets the world over, and within Thailand’s tourism industry itself, as a ‘must-attend’ event. This year, the TTM+ 2022 is all set to continue the tradition of providing a valuable platform for sellers and buyers to meet with current and potential business partners and to reinforce relationships with global travel specialists and decision-makers.

Held Bangkok since its launch in 2001, the TTM+ relocated to Chiang Mai in 2016 and 2017. Pattaya hosted the event in 2018 and again in 2019.

Thai AirAsia wins on-time award

BANGKOK, 8 March 2022: Thai AirAsia has been recognised for punctuality, becoming the only Thai airline to be recognised among the Top Three “Most On-Time Low-Cost Carriers.”

Cirium, a leading aviation and travel data analyst, gave the airline an on-time performance average of 97.47%. 

AirAsia Thailand CEO Santisuk Klongchaiya pointed out that in Cirium’s evaluation, even amid obstacles brought about by the Covid-19 situation, which included a temporary suspension of flights due to government policies and a scale-back of services, AirAsia continued to maintain high standards, especially in terms of safety, hygiene and on-time performance.

Scoot adds VTL flights

SINGAPORE, 8 March 2022: Scoot, the low-cost subsidiary of Singapore Airlines, expanded its Vaccinated Travel Lane (VTL) services to 11 more cities to support more quarantine-free travel across its network.

The airline has added VTL flights to Singapore from Amritsar, Athens, Coimbatore, Hanoi, Hat Yai, Ho Chi Minh City, Manila, Penang*, Tiruchirappalli, Trivandrum, and Visakhapatnam.

Scoot vice president network planning, e-commerce and distribution, Rachel Tan said: “Scoot has seen positive demand for travel since the launch of the VTLs. We look forward to operating more flights that support safe and seamless quarantine-free travels and remains committed to providing travellers with customisable travel options to suit varied needs.”

*However, Scoot’s Singapore-Penang VTL services are still pending regulatory approvals. This means flights TR428 (Singapore-Penang) and TR429 (Penang-Singapore), as well as TR498 (Singapore-Penang) and TR499 (Penang-Singapore), will not be designated as Vaccinated Travel Lane flights on 17 March and 28 March, as earlier reported. These flights will continue to operate three times weekly as non-VTL services until they gain VTL approval.

Scoot’s Vaccinated Travel Lane network

Region

Countries

Cities

Europe

Germany

Berlin

Greece

Athens (effective 16 March)

The United Kingdom

London (Gatwick) (effective 22 March)

North Asia

Hong Kong

Hong Kong

South Korea

Seoul

Southeast Asia

Malaysia

Kuala Lumpur

Penang (effective 17 March)

The Philippines

Cebu

Clark

Davao

Manila (effective 11 March)

Thailand

Bangkok

Chiang Mai (effective 5 March)

Hat Yai (effective 2 April)

Krabi

Phuket

Vietnam

Hanoi (effective 19 March)

Ho Chi Minh City (effective 16 March)

South West Pacific

Australia

Gold Coast

Melbourne

Perth

Sydney

West Asia and Africa

India

Amritsar (effective 16 March)

Coimbatore (effective 16 March)

Tiruchirappalli (effective 15 March)

Trivandrum (effective 15 March)

Visakhapatnam (effective 16 March)

Saudi Arabia

Jeddah

Aeroflot grounds international flights

SINGAPORE, 8 March 2022: Limited air space options and the cancellations of ticketing distribution systems has forced Aeroflot to cancel most of its international flights starting today, 8 March.

According to a report in Simple Flying, Aeroflot confirmed it would serve just one international destination Minsk in Belarus, with four daily flights.

In addition to flying to the US (Washington, New York, Miami, Los Angeles), Aeroflot serves destinations in the Middle East, Asia, and Europe. All of the services halted today. The airline’s ticket sales have been suspended by three global distribution systems – Amadeus, Travelport and Sabre.

TA Network powers Mayflower bookings

KUALA LUMPUR, 8 March 2022: One of Malaysia’s top tour firms, Mayflower Holidays, has strengthened its online hotel direct booking services, focusing on agents, wholesalers and corporates through a collaboration with Trip Affiliates Network.

Trip Affiliates Network is a high-performance distribution system that brings together Asia Pacific’s leading travel wholesalers, operators and destination management companies to share a single open travel ecosystem.

Established in 1960, Mayflower Holidays is a leading travel service specialist in Malaysia, catering to both individuals and corporate clients and mustering a global network of over 57 client nations. MFH will use the TA Network to expand its wholesale travel business.

TA Network’s managing partner Ho Siang Twang commented, “We are excited that MFH has chosen to adopt TA Network Hotel B2B Direct Booking services, and we look forward to working closely with MFH to broaden and deepen their direct booking partnerships with their preferred hotels and enhance their product offering to their agents and corporates”.

Head of Business, Mayflower Holidays, Jean Tung added: “We are pleased to expand our partnership with TA Network which will enable MFH to increase direct booking of dynamic rates with our hotel partners, as well as give us easy and quick access to hotels who have engaged TA Network for their B2B direct booking services and completed their relevant system mapping with TA Network.”