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Rohm heads the Renaissance Pattaya team

PATTAYA, Thailand, 19 February 2024: Renaissance Pattaya Resort & Spa has announced the appointment of Anna Rohm as the new general manager, effective 12  February. 

As general manager, she will lead the management team at the five-star resort on Jomtien Beach, Pattaya. A seasoned international hotelier brings a wealth of experience and leadership to her new role following a career spanning 25 years in Europe, the Middle East and Asia, including appointments in luxury hotels such as Mandarin Oriental, JW Marriott, and InterContinental. Before joining Renaissance Pattaya Resort & Spa, she was the hotel manager at one of the flagship hotels of the Banyan Tree Hotel Group in Thailand.

AirAsia’s Boracay bookings boom

Aerial view of Puka beach in Boracay Island, Western Visayas, Philippines.

BORACAY, Philippines, 19 February 2024: Boracay remains AirAsia Philippines’ fast-moving getaway destination for individual and group travellers prevailing over Bohol, Cebu, and Puerto Princesa.

Latest AirAsia data shows that 250,000 passengers have planned and booked their flights to the island from February to May. This is already 72% of last year’s 377,000 passengers flown to the island. The increasing figure is expected to contribute to Boracay’s economy, especially since the Department of Tourism and the Local Government of Aklan expect over 2.3 million tourists to visit the island this year.

“Boracay is in the top three in our most visited domestic destinations. It is not just the summer when we see an influx of guests flying to Boracay; it is all year round. During the pandemic, this island was a haven for remote work set-up. Now, the island has regained its fame for short and long vacations”, said AirAsia head of communications and Public Affairs and First Officer Steve Dailisan shares.  

To provide more convenience, especially for guests who are planning to extend their vacation on the paradise island, the World’s Best Low-Cost Airline’s travel partner – TravelOnlinePH, officially opened its Travel & Service Center right on the epicentre of Boracay to cater to tourists who would like to either have their tickets rebooked or book other flights elsewhere, find cheap hotels, activities, and other travel offerings, with the assistance of dedicated travel experts.

Situated at Station 2, AirAsia’s Travel & Service Centre is accessible to guests since its location is close to mid-range hotels, shopping malls, restaurants, and bars.   

“Guests fly to the island to unwind and spend their holiday and we intend to always make their flight booking concerns hassle-free. TravelOnlinePH has always been a reliable offline partner, and we extend our warmest congratulations as they achieve this milestone,” Dailisan added.

New flight links Ashgabat and KL

KUALA LUMPUR, 19 February 2024: Tourism Malaysia and Malaysia Airports Holdings welcomed the inaugural flight of Turkmenistan Airlines from Ashgabat to Kuala Lumpur 15 February. 

Introducing a direct flight from Central Asia to Kuala Lumpur marks an important milestone following last year’s introduction of flights from Ashgabat to Bangkok. Also, in January 2024, Turkmenistan Airlines confirmed Milan, Ho Chi Minh City, Jeddah and Kuala Lumpur as its new destinations scheduled during Q1, 2024.

The first Turkmenistan Airlines Boeing 777-300ER aircraft with 368 seats in a three-class configuration entered service in December 2023, serving the Ashgabat-Bangkok route.

Malaysia’s Minister of Tourism, Arts and Culture, YB Dato Sri Tiong King Sing and Ambassador of Turkmenistan in Malaysia, Muhammetnyyaz Mashalov, along with representatives from Turkmenistan Airlines, welcomed the 228 passengers who arrived on the KUL inaugural flight.

The airline deploys a mix of Boeing 777-200LR and 777-300ER aircraft to serve the twice-weekly scheduled services configured with 289 and 368 seats, respectively. 

Since 15 February, twice weekly flights will depart from Ashgabat every Wednesday and Thursday, boosting tourist arrivals from Central Asia and Russia and facilitating seamless travel between regions. The flight time from Ashgabat to Kuala Lumpur is eight hours and 10 minutes. 

Tourism Malaysia is pursuing strategic collaborations with international airlines, aiming to stimulate increased travel demand from Central Asia that aligns with Malaysia’s target of reaching 35.6 million tourists during Visit Malaysia Year 2026. From January to November 2023, Malaysia experienced a notable surge in tourism from Central Asia, welcoming 21,910 tourists, reflecting a remarkable 196.7% increase compared to 2022. 

Concurrently, arrivals from Russia also soared, with Malaysia hosting 100,645 Russian visitors during the same period. This represents a staggering 360% surge from 2022 and a 39.5% increase compared to pre-pandemic levels in 2019.

Meanwhile, on 16 February, the airline introduced a new flight from Ashgabat to Jeddah in Saudi Arabia, flying a Boeing 777-200 LR. Also, on its website, the airline promotes through a homepage banner top-of-page services to Bangkok, Thailand; Ho Chi Minh City, Vietnam; and Jeddah, Saudi Arabia, flagging them as relatively new additions to its network.

When you click on the Kuala Lumpur tab on the airline’s home page, it provides details of representatives handling bookings. In the case of the route to Kuala Lumpur, it points to the following contacts.

Sky Aviation Services SDH BHD
2-2 Jalan 1/76D Desa Pandan, 55100 Kuala Lumpur. Tel: 603-9207 4888

Aviareps Malaysia
CP15, Suite 271, Level 27 Wisma Chuang, 34, Jalan Sultan Ismail 50250 Kuala Lumpur, Malaysia; tel: +602 2148 8033/ +6012 398 3978.

A check of popular booking websites such as Trip.com and Google Flights comes up with flights on Turkish Airlines and other airlines offering one-stop services between Ashgabat and Kuala Lumpur. They respond with, “No nonstop flights found.” when asking for nonstop flight options.

Sri Lanka likely to extend visa-free stays

MUMBAI, 19 February 2024: Sri Lanka’s Minister of Tourism and Lands, Sports, and Youth Affairs Harin Fernando says he is hopeful visa-free travel for seven nationalities will be extended beyond 31 March.

“Hopefully, it can be extended… I’ve got the figures on what we earn from the USD20 tourist visa and what we earn from a tourist’s visit… If the trigger is achieving an increase in tourism revenue, then relaxing visas is the way to go.”

Sri Lanka’s Minister of Tourism and Lands, Sports, and Youth Affairs, Harin Fernando, speaking at the Sri Lanka Networking Evening event at OTM Mumbai

He was commenting on visa-free travel during a panel discussion held on the sidelines of the recent OTM travel show, held in Mumbai, India.

Under an immigration bureau concession, nationals from seven countries can visit Sri Lanka visa-free until 31 March 2024. Nationals from  China, India, Indonesia, Russia, Thailand, Malaysia, and Japan are granted visa-free entry following a cabinet decision that launched the pilot programme on 24 October 2023 to revitalise the tourism industry.

Travellers can stay up to 30 days with the option of a double entry from the initial entry date. The only requirement is to log online to get an Electronic Travel Authorisation (ETA) before travelling to Sri Lanka.

In a speech presented at the OTM’s Sri Lanka Networking Evening event, the minister confirmed the country’s tourist arrivals are recovering, with January recording 208,253 visitors, an increase of 106% compared to January 2023. He added that during the first six days of February, tourist arrivals reached 48,000. January’s top 10 source markets are India, Russia, the UK, Germany, China, France, Poland, Australia, the US and the Netherlands.

The minister noted that 9,000 tourists a day arrive at Colombo’s international airports… flights are full, and the target for 2024 is 2.5 million international tourists. In 2023, the country targeted 1.5 million visitors and closed the year with 1.439 million or around 11,000 arrivals short of its goal. 

Travel capacity outshines 2018-2019 levels

SINGAPORE, 19 February 2023: Travel content supplied to corporate and leisure clients combined is set to surpass the annual travel capacity in 2018 and 2019, according to FCM Consulting’s Q4-2023* Quarterly Global Trends Report, citing data from Cirium.

The report also highlighted a key trend set to continue for 2024 — more seats with fewer flights. H1-2024 is forecast to offer more seats +97.9 million (+3.5%) and -2.1 million (-5.6%) fewer flights than H1-2019.

Airline capacity and fares

“This results from fleet configuration changes and schedule shifts to meet the demand. When carefully planned, this will be favourable to airline operating costs, staffing, airport slots and airport costs,” said FCM Travel general manager Southeast Asia Kenji Soh.

“Q4-2023 closed a milestone year, seeing corporate travel the busiest and least interrupted in over four years. Business travellers became more confident than in previous years and are planning trips in 2024 to both grow their business and connect with clients and colleagues,” Soh noted.

“Across the top global corporate airlines, we forecast that the seats offered in 2024 will be two per cent above 2019 and the number of flights offered will be down 6%.”

“American Airlines, Delta Airlines, United Airlines, China Southern Airlines, China Eastern Airlines, LATAM Airlines Group, Qatar Airways, Cathay Pacific, Singapore Airlines, and Virgin Atlantic Airways are all forecast to be back over 100% in terms of seats offered when compared to five years ago.”

Airlines in the home markets of China and India lead Asia’s growth. The top Chinese airlines are forecasted to offer 21% more seats in 2024 than in 2019.

“Singapore to Vancouver saw the highest increase in business class airfares, which increased by 216%. Singapore to Da Lian saw a 212% increase in business class fares as it is a popular destination amongst business travellers for being one of Northeast Asia’s most important financial, shipping and logistics centres. The top five destinations from Singapore were Kuala Lumpur, Bangkok, Jakarta, Shanghai and Hong Kong in Q4-2023,” added Soh.

Accommodation

Regarding accommodation, the average room rates increased across all regions for 2023, compared to 2022, with Asia seeing a rise of USD39, the highest globally.

In Q4-2023, Singapore commanded the highest average room rate paid by corporate travellers per night at USD296, followed by Hanoi at USD$201, Bangkok at USD184, Manila at USD174, Jakarta at USD155, and Kuala Lumpur at USD145.

“Kuala Lumpur witnessed the sharpest increase of 38% in Q4-2023 as compared to Q3-2023, followed by Singapore at 11%. Jakarta was up by just 1%, and Manila remained flat,” concluded Soh.

Despite the increased cost, all regions also saw a lift in occupancy levels year-on-year, with Mainland China – the last major nation to reopen its borders – leaping 34% to have an occupancy rate of 65%. Asia, excluding China, saw an increase of 17%. India saw an increase of 1.8% to 70% in occupancy levels in 2023.

*This FCM Consulting quarterly report draws on global data from FCM Travel and Flight Centre Travel Group corporate booking data for travel from October to December 2023 (Q4-2023). 

The report uses Cirium aviation schedule data as of 18 January 2024. Airfare pricing variations exclude all taxes.

The hotel average room rate (ARR) quoted is the average booked rate using FCM Travel and Flight Centre Travel Group corporate booking data. Variations in rates booked reflect seasonality, supply and demand, booking lead times and variations in exchange rates. Unless otherwise stated, all fares and rates are reported in US dollars. STR hotel data and content were quoted as of January 2024 for the period ending December 2023.

Off to far-flung places?

SINGAPORE, 16 February 22024: More delays and ever-changing updates to travel essentials have made the journey confusing for travellers, especially those boarding a flight to far-flung places for the first time.

This is why travel insurance experts from Quotezone.co.uk have provided their top tips for young travellers to consider when jetting off. The youth travel market was estimated to account for 23% of all international tourist arrivals, generating more than UKP250 billion. Gen Z, 18 to 27-year-olds, book an average of 29 holiday days a year, with 90% of their travel decisions made by what they see on social media – with nearly half, 43%, using online travel agencies.

Travel insurance expert Tiffany Mealiff at Quotezone.co.uk says: “Travelling is confusing at the best of times; it’s tough to keep up with the changing dos and don’ts, especially if you’re taking a gap year and travelling to multiple countries as part of one trip. We’ve compiled a handy list of essentials that all young travellers should know before heading off.

“Gen Z travellers seem to rely heavily on social media channels for their travelling advice, and nearly half book the trips themselves online, so it’s worth doing some extra homework and checking official sources such as the Foreign Office – to make sure all bases are covered before setting off.

“Whether you took out a travel insurance policy for your upcoming trip at the same time you booked your flights, or you haven’t taken out a policy yet, it’s worth knowing what your policy will likely cover you for and what might be excluded.”

With that in mind, travel insurance comparison site Quotezone.co.uk has put together a list of twelve things you might not know about Travelling.

  1. A European Health Insurance Card (EHIC) isn’t a replacement for travel insurance because it doesn’t guarantee free medical treatment in other EU countries – it merely entitles travellers to treatment at the same rate that local residents pay. If your EHIC has expired, you’ll need to apply for the new global card, GHIC; you can do this easily online up to 9 months before you travel – it’s free and lasts for five years. 
  1. While an annual travel insurance policy will cover you for an unlimited number of trips during 12 months, many travellers don’t realise there is a limit to how long each trip can last. With many insurers, the maximum duration you’ll be covered for during any one trip is 31 days, so if you’re taking a year out, you can sign up for backpacker travel insurance instead of an annual policy, which can provide you with continuous coverage for 12 months or more across numerous countries.
  1. Suppose you cannot travel due to a medical emergency or a family bereavement. In that case, your travel insurance can help cover the costs, but you should take out the insurance policy while booking your trip to ensure you’re covered.
  1. Suppose an airline urges you to check your hand luggage into the hold shortly before boarding the plane. In that case, your travel insurance may not cover those carry-on bags and their contents – some insurance policies insist that valuables are kept in your hand luggage for safety.
  1. Suppose you have a few alcoholic drinks at an “après ski” bar or beach party before deciding to hit the ski slopes or take to the water. In that case, there’s a good chance your insurance won’t cover you if you suffer an injury; any activity while under the influence of alcohol is usually excluded from the policy.
  1. Travel cards to be used abroad will require prepayment, and the exchange rate will be locked. Instead of getting the rate at the time of spending as you would with a credit or debit card. However, Certain businesses, such as car rental firms, won’t accept prepaid travel cards, so it’s essential to be mindful of where you’ll be spending. Most car hire places request a credit card to hold a security deposit. 
  1. Changing your money into the local currency while waiting around at the airport might seem convenient and time-efficient, but there are often hefty additional service fees. Research shows that some airports charge between 10% to 13% more than high street or bank exchanges.
  1. It’s worth looking at what the exchange rates online are offering to customers before heading out to the high street or local bank. If you’re travelling to a less popular holiday destination, many in-person stores won’t have the currency in stock, so ordering online may be the best option. 
  1. If flights are delayed or cancelled, young travellers should also be aware that they can request help with travel costs – claiming compensation if the cancelled flight means a delay of arrival by two or more hours. It’s important to ask for a refund and compensation as soon as possible – either at the airport or claiming from the airline once travellers have landed back home. 
  1. Adding photos of your trip to social media while you’re away could actually invalidate your home insurance. Some insurers may consider it as highlighting to potential thieves that your home is unoccupied and you are not taking reasonable care of the property.
  1. Many holidaymakers are unaware that some of the most popular destinations have the highest incidents of petty theft. It’s essential to remain vigilant and always travel with a secure cross-body bag with zips or even a money belt. Never leave personal belongings unattended because travel insurance companies require travellers to take ‘reasonable care’ and could reject claims if items are left unattended.
  1. Finally, make sure your chosen destination has no warnings not to travel. Check your government’s travel advisories for updates. If you go against the advice, you could invalidate your insurance protection. 

STB suspends travel agency

SINGAPORE, 16 February 2024: Singapore-based Intersys Pte Ltd (travel agent licence number 03471) (Intersys) has been suspended from conducting travel agent activities with effect from 14 February 2024, according to a Singapore Tourism Board statement released on Thursday.

Quoting Singapore’s Travel Agents Act 1975, STB said it was informing the public that the suspension was the “result of the company’s failure to submit its annual business profile returns (ABPR) and audited statement of accounts (AA) within six months after the close of its financial year, and the corresponding failure to pay for the financial penalty in lieu of suspension or revocation that was imposed for the contravention.” 

The suspension will remain in effect until Intersys has paid the financial penalty or for up to six months, whichever is earlier. During the suspension period, Intersys will be required to fulfil its existing customer obligations but will not be allowed to accept new travel bookings.

Intersys Pte Ltd was registered in 2022 with offices at 124 Jurong East Street, Singapore, 600124, as an inbound and outbound travel agency offering air ticketing, tours and accommodation bookings.

STB says it “takes a serious view against errant travel agents and will not hesitate to take necessary actions to protect the reputation of Singapore’s travel industry”.

For the most up-to-date list of licensed travel agents in Singapore, please visit the Travel  Related Users’ System (“TRUST”) website: https://trust.stb.gov.sg. Travel agents may also email us at [email protected] for related licensing queries.

The mother of all Mekong cruises

SINGAPORE, 16 February 2024: Pandaw, a river cruise specialist in Southeast Asia and India, is promoting a mega cruise combination that features four countries on a single river: The Full Mekong Combo Cruise.

Pandaw is offering an in-depth exploration of the Mekong River from South to North for the first time. This unique cruise combines two 10-night Mekong expeditions through Thailand, Laos, Cambodia and Vietnam in this special four-country expedition. 

Sailing all of the navigable stretches of this mighty river provides amazing insights into how one river can support a vast and diverse group of peoples and cultures, all from the comfort of locally crafted Pandaw vessels. This combo cruise includes a flight from Saigon to Vientiane and one-night accommodation in Vientiane between cruises within the ticket price.

Sales for the 21-night expedition sailing along all the navigable stretches of the mighty Mekong River are open for bookings. The mega expedition trip is a grand tour of the formerly Indochina countries of Cambodia, Vietnam and Laos, plus Thailand, an important destination to end the cruise. 

The four-country combo cruise is made possible thanks to Pandaw ultra-shallow draft vessels. Cruises sail upstream and downstream on the various stretches of the Mekong River, offering guests an opportunity to explore Indochina’s rich culture, history and nature in one all-encompassing river adventure.

The cost includes flights and accommodation between the various cruise sectors. Sailings are scheduled for October 2024, when river levels are the highest at the close of the annual monsoon season. This is a one-off special departure. Bookings are now open.

Join Pandaw for this unique combo expedition sailing along all navigable stretches of the mighty Mekong River.

The Full Mekong, Four Country 21-Night Combo Cruise
SIEM REAP – CHIANG KHONG
21 nights
FROM USD10,075 PP

To book, visit pandaw.com or contact us at [email protected].

For more details.

Explore Sarawak’s cultural diversity

KUCHING, 16 February 2024: Sarawak is well-known for its cultural diversity, being home to at least 34 different ethnic groups, including the Ibans, Chinese, Malays, Bidayuhs, Melanaus, Orang Ulus, Penans and Kayans, just to name a few.

Ibans

The Ibans constitute close to 30% of Sarawak’s population, making them the largest indigenous ethnic group in the state. They are known for their traditional longhouses, which hold great cultural significance in their architecture. 

They celebrate Gawai Dayak, a festival of thanksgiving for the bountiful harvest, where traditional dances like the Ngajat are performed, and a traditional rice wine drink named ‘tuak’ is served. Sarawakian Ibans are also well known for their artistry and traditional clothing. 

Malay

The Malay population constitutes approximately 25% of Sarawak’s overall population. Most Sarawakian Malays are indigenous, some descending from native Borneo tribes and others migrating from neighbouring regions like Brunei and Kalimantan. Malays were traditionally fishermen and lived around coastal areas, but over time advanced economically and are now city-dwellers. 

Chinese

The Chinese comprise Sarawak’s third-largest ethnicity. The Malayan Chinese first came to Sarawak during the Brooke era to find employment opportunities in gold mines. Most have maintained their Chinese heritage, following traditions and superstitions during major celebrations like Chinese New Year and Mid-Autumn Festival. A highlight of Chinese celebrations is the lion and dragon dances, accompanied by distinctive rhythmic drums.

Bidayuhs

The Bidayuhs mainly reside in Lundu, Bau, Penrissen, Padawan, Siburan and Serian. They have architectural wonders that are unique to their culture. An example of this is the baruk roundhouse for community gatherings and functions. It is also here where celebrations for the harvest seasons are held. Traditional dances like the Rejang Beuh or Eagle Dance are performed in the longhouse. 

Melanaus 

The Melanaus are among the earliest settlers of Sarawak. Their language is categorised under the North Bornean branch of Malayo-Polynesian languages. Over time, they have taken influence from Malay culture in terms of traditional clothing, religion, and lifestyle. 

Orang Ulu

Orang Ulu refers to the many diverse tribal groups who live mostly in Sarawak’s upriver and uphill areas. Orang Ulus are renowned for their artistic eye, as seen by the elaborately decorated mural designs and wood carvings on their longhouses’ walls. This is also seen in their beadwork, detailed body tattoos, and rattan weaving. To celebrate the Orang Ulu’s hunting culture, the Kanjet Ngeleput was created and performed by a male dancer in full warrior attire. 

Penan

The Penan people are a smaller ethnic group under the Orang Ulus who reside mainly in the Miri district, far east of Sarawak. Even now, they remain nomad travellers in Sarawak’s dense jungles and live off produce from their hunting adventures. The Penans adorn themselves with accessories, jewellery on their heads, and a bracelet made from black-coloured rattan. Their traditional dance, Sayau Titot, is performed during social or cultural events. They are also excellent and skilled weavers, looming together basketweaves, mats, rattan bags and accessories to complement their traditional outfits.

Kayan

Another smaller sub-ethnic group of the Orang Ulu’s is the Kayan group. Like their neighbours, the Kenyah tribe, they are grouped with the Bahau people under the Apo Kayan people group. The Kayans are renowned for their beadwork and craftsmanship, producing wood carvings from belian wood. They are also revered for their boat-making knowledge. Kayan women, in particular, have a distinctive feature that has drawn attention to this tribe. Their long, slender necks adorned with brass rings have given the Kayans the moniker ‘long-neck people’. This generations-old tradition stems from their belief that long necks are considered beautiful.

This unique blend of different ethnicities is one of Sarawak’s most important traits, where people of varying ethnicities can live harmoniously together. It is important to preserve these cultures and heritage to foster self-identity and social tolerance, essential to maintaining an inclusive society.

For the full version of this feature, check the Saraway Hornbill Trail Newsletter.

https://sarawakgo.com/ethnicities-of-sarawak/

For more information on Sarawak, visit www.sarawaktourism.com

Bahrain launches India promotions

SINGAPORE, 16 February 2024: Bahrain Tourism and Exhibitions Authority (BTEA) marked its first post-pandemic participation in India last week at the Outbound Travel Mart (OTM) 2024.

Hosted at the Jio World Convention Centre in Mumbai from 8 to 10 February 2024, Bahrain’s delegations actively engaged with the Indian market, focusing on developing the MICE, wedding and leisure segments.

Bahrain Tourism and Exhibitions Authority (BTEA) head of tourism marketing Sally Sedky said: “Participating in OTM 2024 enabled us to showcase Bahrain’s vibrant tourism offerings to the Indian market. Our interactions with industry professionals and media during the event have been essential in strengthening ties and elevating Bahrain’s position as a top choice for Indian travellers.”

BTEA represents 11 partners comprising Gulf Air; Exhibition World Bahrain; Gulf Hotel Bahrain; K Hotel Bahrain; Lagoona Beach Luxury Resorts and Spa; Westin, Le Méridien City Centre Bahrain; and prominent Destination Management Companies (DMCs) such as Caravan Travel and Tours, Vacanza Bahrain, Farhat Tours, Bahrain International Travel, and Best of Bahrain.