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Centara smart about solar

BANGKOK, 12 October 2023: Centara Hotels & Resorts, a Thailand headquartered hotel operator, has formalised a Memorandum of Understanding (MOU) with SCG Cleanergy Company Limited, a service provider of solar energy solutions across Thailand.

Centara Hotels & Resorts, a leading hotel operator home based in Thailand, has formalised a Memorandum of Understanding (MOU) with SCG Cleanergy Company Limited, a service provider of solar energy solutions across Thailand. 

From left: Robert Maurer-Loeffler, GM of Centara Grand & Bangkok Convention Centre at CentralWorld and VP Operations of Centara Hotels & Resorts Thaschai Phattanagosai, Senior Director of Risk and Legal of Centara Hotels & Resorts Gun Srisompong, CFO and VP of Finance and Administration of Centara Hotels & Resorts Thirayuth Chirathivat, CEO of Centara Hotels & Resorts Attapong Sathitmanotham, CEO SCG Cleanergy
Apichet Nuytoom, VP of Operations SCG Cleanergy Chutinan Sirivasuvat, B2B Business Director SCG Distribution.

The partnership marks Centara’s dedication to embracing the “Smart Hotel” concept by integrating “Smart Energy”, a sustainable and clean electrical technology, throughout its extensive portfolio of hotels and resorts.

Under the terms of this MOU, Centara and SCG Cleanergy are embarking on a transformative journey to research and plan solar energy usage through the integration of “Smart Grid”, a smart electrical network operated by the SCG Cleanergy Platform. This strategic partnership aligns with Centara’s long-term goals for a greener future by reducing waste and greenhouse gas emissions by 20% within the next decade.

This pioneering initiative will commence with Centara Grand and Bangkok Convention Centre at Central World serving as the inaugural pilot property to utilise renewable energy from SCG Cleanergy as its primary electricity source. The installation of rooftop solar panels capable of generating 861.35 kilowatts of electricity is expected to reduce over 540 tonnes of carbon dioxide equivalent emissions annually.

This clean energy venture is an integral component of Centara’s comprehensive 10-year sustainability plan spanning from 2020 to 2029. This multifaceted strategy seeks to lower the brand’s impact across four key areas by reducing energy consumption, water usage, greenhouse gas emissions, and the amount of waste sent to landfills by 20% compared to the baseline year of 2022. These ambitious goals underscore Centara’s continued dedication to sustainability and responsible environmental stewardship.

For additional insights into Centara’s diverse sustainability programmes and initiatives, visit www.centarahotelsresorts.com/sustainability

SriLanan Flavours take the prize

DELHI, 12 October 2023: Judges at the APEX and IFSA Global Expo declared SriLankan Airlines’ culinary tribute ‘SriLankan Flavours’ campaign the recipient of the 2024 IFSA Best Inflight Food or Beverage Innovation Award. 

SriLankan Flavours is a palatable extension of the country’s culinary heritage served onboard SriLankan Airlines, and a display of the strong bond between carrier and homeland, which makes the SriLankan onboard experience inimitably Sri Lankan in every aspect.  

SriLankan Airlines manager product development manager Maria Sathasivam explains the concept: “This campaign was ideated to champion Sri Lankan food being a differentiating factor in our product offering. The selection of dishes also highlights Sri Lanka’s multi-faceted and multicultural history, influencing Sri Lanka’s food story.”  

The APEX/IFSA Awards and Expo wrapped up recently in Long Beach, California. The awards are jointly presented by APEX (Airline Passenger Experience Association) and IFSA (International Flight Services Association), rewarding airlines that have excelled in passenger experience. 

SriLankan Airlines retained its status as a ‘four-star major airline’ in the 2024 APEX Official Airline Ratings for the sixth consecutive year. 

Xiamen adds flights to Qatar

SINGAPORE, 12 October 2023: Xiamen Airlines, a Chinese full-service carrier based at Xiamen Gaoqi International Airport, has appointed APG as its offline General Sales Agent (GSA) in Kuwait and Saudi Arabia.

APG represents a long-standing partner of APG, Xiamen Airlines, in multiple markets globally, including Qatar.

Xiamen Air’s fresh new livery promotes Universal Beijing Resort.

Xiamen Airlines recently announced that it will launch daily flights between Beijing Daxing and Doha on 20 October, followed by twice weekly flights on the Xiamen-Doha route on 31 October. Xiamen Airlines is the first Chinese carrier to operate nonstop flights from China to Qatar.

Advance schedule details indicate the airline will operate daily flights on the Beijing-Doha route departing Beijing at 1830 and arriving in Doha at 2245. The return flight will depart Doha at 0200 and arrive in Beijing at 1520, while the Xiamen-Doha route will operate two weekly flights (Tuesday and Friday) departing from Xiamen at 0005 and arriving in Doha at 0500. The return flight will depart Doha at 1930 and arrive in Xiamen at 0755 on the following day. Boeing 787 Dreamliners will serve both routes.

Malaysia Airlines flies to Kertajati

KUALA LUMPUR, 12 October 2023: Malaysia Airlines is expanding its network in Indonesia by introducing a new direct flight from Kuala Lumpur (KUL) to Kertajati (KJT) beginning 30 October.

It will make it easier for travellers to explore Bandung and West Java. The new service will bring the airline’s direct connectivity to seven cities in Indonesia; Jakarta, Denpasar, Medan, Yogyakarta, Pekanbaru and Surabaya.

To launch the new route, the airline offered introductory fares starting at MYR519 all-in return in economy class and from MYR1,969 all-in return in business class. The twice-weekly flight is scheduled on Monday and Friday using a Boeing 737-800NG aircraft.

Following that inaugural deal, the airline is promoting a 10% discount on fares to Kertajati, a tourism gateway to explore Bandung, Cirebon and Majalengka in West Java. Bandung is famous for its batik shopping, while Cirebon is noted for its volcanic sites and sulfuric lakes.

Malaysia Airlines will also provide a free shuttle service for travel between Kertajati International Airport to Bandung City. The daily shuttle service will commence on 30 October and extend until 31 December 2023. 

Malaysia Aviation Group chief executive officer Ahmad Luqman Mohd Azmi said: “As one of the top five most prominent markets for Malaysia Airlines, adding Kertajati to our network will provide greater flexibility and convenience for travellers and stimulate tourism receipts. With this new service, travellers can seamlessly explore more of West Java, with its strategic connectivity to beautiful Bandung, Cirebon and Majalengka.  

Rezio hits six million users

SINGAPORE, 11 October 2023: Rezio, a travel booking solution under the KKday Group based in Taipei, confirmed this week it has reached the milestone of serving over 6 million travellers worldwide based on data collected from 2022 to June 2023.

The Rezio network established in 2019 comprises more than 3,500 merchants offering a diverse selection of 15,000 travel experiences. 

Its latest report, ‘Rezio 2023 Travel Trends and Consumer Insights,’ offers insights into emerging trends. The comprehensive report draws on data spanning the pandemic and post-reopening periods, identifying six key booking segments: outdoor activities, tours, tickets, experiences, workshops and leisure.

Tour operators focusing on outdoor activities experienced remarkable growth in 2022, boasting a staggering 335% increase, driven by curated day tours. Data showed that bookers firmed up their trips during lunch breaks and before bedtime, with an average lead time of just five days before the scheduled departure date.

As for international travel, Rezio spotlights Japan as the standout destination that draws tourists from elsewhere in Asia and is now the most popular choice. Conversely, South Korean travellers top the booking charts as far as outbound travel to Asian destinations is concerned.

Recognising the diverse array of platforms and online payment methods favoured by travellers from various countries, Rezio’s Channel Manager” feature empowers merchants to seamlessly distribute their products through integrated international sales channels, including popular OTAs like KKday, Viator, and GetYourGuide. 

To access the full report, fill out the form here.

About Rezio

Founded and headquartered in Taipei in 2019, Rezio is a leading booking solution provider under the KKday Group of companies supporting attractions, tour operators and activity providers, especially those who previously operated offline. More than 3,500 travel operators worldwide have adopted Rezio as their booking system.

Pandaw joins Conde Nast awards list

SINGAPORE, 11 October 2023: Pandaw has been recognised as the only boutique Asian river cruise operator in this year’s reader’s choice awards winners list, voted entirely by Conde Nast readers. 

“We are delighted that our unique style of river expedition continues to strike a chord with adventurous travellers in Asia and are honoured to be listed amongst the world’s best river ships,” the Asian riverboat cruise specialist said in a statement.

Now in its 36th edition, Conde Nast lists the world’s best cruise experiences under the categories of mega, large, medium, expedition, and river ships. Pandaw gains a spot in the limelight as the only Asian river ship operator on the list. 

You can view the full list of winners in the cruise category here

Conde Nest in its award citation, noted: “Most river cruise lines specialise in European rivers or the Nile, but Pandaw is not most cruise lines. It focuses on the waterways of Asia, sailing 17 ships on the rivers of six countries, including India’s Brahmaputra River and Ganges River. Though the ships are all traditional in their style, they offer guests a luxurious home base for adventurous excursions.”

Pandaw’s riverboat fleet currently explores the rivers of India and the Mekong Region – Cambodia, Laos, Vietnam and Thailand.

For over 25 years, Pandaw has been the leader in Asian river cruising and can trace its heritage to the Irrawaddy Flotilla Company, founded in 1865 by Scottish merchants that operated commercial riverboat ferries transporting cargo and passengers on major rivers in Myanmar.

By the 1920s, the company had a fleet of 650 vessels on the rivers of Burma, then a British colony. As the Imperial Japanese Army invaded Burma in 1942, the entire IFC fleet was scuppered as an “act of denial”.

Paul and Roser Strachan revived the Irrawaddy Flotilla Company in 1955 to pioneer river cruises on the Irrawaddy River in post-colonial times. Today, it operates 17 luxury riverboats in six countries, offering distinctive cruise trips ranging from three to 30 nights.

Bookings can still be made for the  2023/24 season and there are confirmed advance dates open for bookings through to 2025. 

Visit: www.pandaw.com or email [email protected].

Emirates full swing into cricket

DUBAI, 11 October 2023: As a global partner of the International Cricket Council (ICC), Emirates is once again in full swing as an Official Airline Partner of the ICC Men’s Cricket World Cup 2023, taking place across India ahead of the final on 19 November.

For the 13th edition of the tournament, Emirates is sharing a playful video featuring Indian wicket-keeper batsman Dinesh Karthik. In the clip, the famous cricketer is seen enjoying the action of the matches live in the air on Emirates’ inflight entertainment system while seated in the comfort of premium economy. Seats in Emirates premium economy will be available on its routes to Mumbai and Bangalore starting 29 October. 

Click here to watch the video, which is running on the airline’s social media channels. 

Hosted across ten cities in India, the 2023 ICC Men’s Cricket World Cup will bring together ten teams from across cricket-playing nations, including 2019 defending champions England, to battle it out for the coveted Cricket World Cup Trophy. The silver and gold trophy has already made its way to India ahead of the tournament.

Final on 19 November

The first 45 matches are scheduled across Ahmedabad, Hyderabad, Dharmshala, Delhi, Chennai, Lucknow, Kolkata, Bengaluru, Pune, and Mumbai in the run-up to the semi-finals, taking place in Wankhede Stadium in Mumbai and Eden Gardens in Kolkata. 

The final will be played on 19 November at the Narendra Modi Stadium in Ahmedabad, deemed the largest sports stadium in the world with a seating capacity of 132,000 spectators.

Emirates and ICC Men’s Cricket World Cup

As the Official Airline Partner of the 2023 Men’s Cricket World Cup, fans of the sport travelling onboard Emirates flights during the tournament can tune in to Sport 24 and Sport 24 Extra and never miss the action. At the 45 matches across India, Emirates will enjoy a strong stadium presence, hospitality and ticketing rights, and select in-stadium activations to build on the excitement.  

The Men’s Cricket World Cup is held every four years and is the most popular global cricket event on the sporting calendar. This edition will be the first to be held solely in India and will feature Dinesh Karthik making his commentary debut in the World Cup. 

Emirates has a long-standing association with the ICC and all its major events, including the ICC Men’s Cricket World Cup, ICC Women’s Cricket World Cup, ICC Men’s T20 World Cup, ICC Women’s T20 World Cup and the ICC World Test Championship.

The ICC partnership also sees Emirates featured on the official kit of the ICC Elite and International Panels of Umpires, having been the main sponsor of the Emirates Elite and International Panels of ICC Umpires since 2002, when the panels were formed to officiate Test Matches and One Day Internationals around the world. Emirates sponsors the Elite and International Panels of ICC Match Referees alongside the Umpires. Together with branding and media exposure to cricket fans worldwide, Emirates also transports umpires and referees to international events as the Global Partner of the ICC.

Emirates launched its services to India in 1985. Since then, it has grown operations to serve nine destinations nationwide. Emirates operates 167 weekly flights from Ahmedabad, Bengaluru, Chennai, Delhi, Hyderabad, Kochi, Kolkata, Mumbai, and Thiruvananthapuram.

www.emirates.com

Hacks to ease travel stress

SINGAPORE, 11 October 2023: New research from Expedia shows air travel is a leading cause of stress for 55% of Americans, who find it more daunting than filing taxes or visiting the dentist. 

To help break the cycle of stress, Expedia has released its 2024 Air Travel Hacks Report, unpacking data-backed strategies for saving money and reducing stress. 

The booking sweet spot

Domestic airfare should be booked 28 days before departure. Travellers saved up to 24% compared to those who booked at the last minute, surpassing the 10% savings travellers saw on average in 2022.

International airfare should be booked around 60 days before departure (no more than four months out) for optimal availability and savings (around 10% on average). Last year, the sweet spot was closer to six months out.

Sunday bargains

Sunday remains the cheapest day of the week to book flights, while Fridays are the most expensive. On average, travellers saved up to 13%.2.

Fly before 1500 to minimise the impact of delays and cancellations. Flights departing after 1500 statistically have a 50% higher chance of being cancelled than earlier flights.

Expedia’s Price Drop Protection 

More than a quarter (28%) of US travellers check ticket prices even after booking, but this new product issues a refund if the ticket price drops on Expedia after booking.

The analysis also found that average ticket prices remain nearly flat compared to last year and flight cancellation rates have improved (1.7% of flights compared to 4.1% in 2023), positive trends for travellers that cited finding a good deal (61%) and worrying about disruptions (28%) as big contributors to stress.

“Regarding stress levels, booking your next flight shouldn’t be in the same ballpark as getting a cavity filled,” said Expedia Group Brands public relations head Melanie Fish. “The good news is many of the things that contribute to travel stress are getting better, and Expedia is constantly releasing new tools like Price Tracking and Price Drop Protection that make the whole booking and flying journey smoother.”

Expedia’s annual Air Travel Hacks Report is backed by an analysis of billions of data points and the world’s most extensive air ticketing database through collaboration with the Airlines Reporting Corporation (ARC) and OAG.

“Airlines are adding capacity and increasing service to meet the sustained air travel demand we’ve seen throughout 2023,” said ARC managing director of data research Chuck Thackston. “Air travel has proven resilient over the past few years, with travellers increasingly taking to the skies for business and leisure. Fortunately for those travellers, the cost of airfare has been below 2022 levels for most of the year.”

Train transfers get a SITA upgrade

KUALA LUMPUR, 11 October 2023: Express Rail Link (ERL) has concluded a service agreement with aviation technology provider SITA to equip ERL with SITA Check-in Kiosks and SITA Self Bag Drop services at the KL City Air Terminal in KL Sentral. 

The new facilities should be installed and operational by Q2 2024. It will enable passengers to check in and drop their bags at the city centre train station before taking the KLIA Ekspres train to the airport, thereby reducing the stress on arrival. The hardware is supported by SITA Flex, a powerful next-generation platform enabling smooth and efficient passenger processing on and off the airport.  

The new agreement opens the door to the future of airline check-in and passenger experience. With the self-check-in and self-bag drop (SBD) kiosks, the check-in process is faster and will allow passengers to tag and drop off their bags within 30 seconds. SBDs were installed at KL International Airport Terminal 2 in March 2018. 

The deal marks a new era of connected and intermodal travel where passengers can benefit from joined-up services that reduce hassle and improve the travel experience. 

ERL chief executive officer Noormah Mohd Noor said: “Our renewed partnership with SITA aims to modernise our in-town check-in process and enhance passenger experience. Self-check-in and self-bag drop facilities can potentially provide cost efficiencies for airlines while offering added convenience for passengers. The self-check-in kiosks are identical to those at the KL International Airport, and every airline that currently allows their passengers to do kiosk check-in at the airport can automatically extend this convenience to KL Sentral.”

“We just reopened the in-town check-in facility in September, with Malaysia Airlines being the first to restart the check-in services and another Malaysia-based airline to restart within this month. As air travel continues to recover, we remain committed to providing our passengers with a seamless and efficient travel experience,” added Noormah.

SITA  president, Asia Pacific Sumesh Patel said: “The future of travel will be intermodal, and we’re excited to help join the dots between air and rail services via this partnership with ERL. Across the travel industry, we face similar issues, and there is a need to tackle these together through common and shared approaches — be that for air travel, cruises, railways, or events.”

Bhutan tourism back on track

THIMPHU Bhutan, 11 October 2023: Bhutan welcomed 9,559 visitors in September, representing a 34% increase over its forecasted 6,788 monthly arrivals. 

Visits from 23 September 2022 to 1 October 2023 totalled 89,326, while visits to Bhutan from January to September 2023 reached 67,673.

In September, the top source markets for Bhutan included India, the US, China, the UK, Malaysia, Germany, Singapore, Israel, Indonesia, Australia and Japan.

Of the total 89,326 (23 September 2022 to 1 October 2023), 61,162 were Indian nationals, and 28,164 were other international visitors (10,844 paid the old SDF rate, with 17,320 paying the new SDF rate).  

Of the Indian visitors, 13,573 applied for their permit before arriving in Bhutan, while 47,589 received it on arrival. 

The visa fees and SDF revenues collected from non-Indian guests amounted to approximately USD1,126,560 and USD18,560,384, respectively, while the SDF revenue collected from Indian guests was approximately BTN306,947,209. The total revenue for all visa and SDF revenue reached USD23,377,000 since September last year. The SDF revenue funds projects such as free healthcare and education for all Bhutanese, infrastructure upgrades, environmental projects and more.

“September witnessed a strong influx of visitors, particularly during the Thimphu Tshechu. We are also encouraged to see a resurgence in visitors from both India and China,” said Department of Tourism director-general Dorji Dhradhul. “Most of the international guest bookings for September were made before the SDF100 revision took effect, underscoring the enduring allure of our destination. We anticipate good visitor arrival numbers over the next few months, allowing time for the new tourism incentives to be marketed and sold.” 

Indian arrival numbers to Bhutan have not been as strong as expected in recent months despite extensive sales and marketing outreach over the past year by the DOT, Bhutanese tour operators, hotels, and other tourism industry stakeholders. 

After speaking with several prominent Indian travel agents, airline fares and routes remain the key concerns. At the same time, several partners also reported that all Himalayan destinations were impacted heavily between June to August 2023 due to the unusually heavy monsoon and flash floods in some locations. 

It was reported that other destinations such as Himachal, Ladakh and Kashmir also suffered tourism losses and low tourist arrival numbers over the summer due to the unusually heavy monsoon. September showed a strong rebound of Indian numbers, and October is likewise expected to be strong.

“With more Indian visitors expected to arrive over the next couple of months, we strongly encourage tour operators to recommend their guests register for their permit before arrival to minimise any disruption at the borders,” Dhradhul added.

Tourism data from a guest satisfaction survey during the past four months also shows that 84% of visitors to Bhutan are first-time visitors, and 42% of visitors stay in Bhutan for between five to seven nights. Nearly half of all visitors are aged between 33 to 49, and nearly a third of all visitors are aged between 50 to 65. DOT’s guest satisfaction survey was started in July 2023 and currently has more than 550 responses. 

DOT forecasts that 98,000 guests will visit Bhutan from January to December 2023. October is starting to be a promising month, with 756 arrivals in a single day.