Booking.com names annual award winners

SINGAPORE, 26 January 2022: Drawing upon more than 232 million verified reviews from travellers, Booking.com announced Tuesday the winners of its 10th Annual Traveller Review Awards.

The awards worldwide recognise 1,261,273 accommodation providers, car rental locations and pre-booked taxi providers in 220 countries and territories around the world.

In terms of places to stay in the Asia Pacific, Australia leads the pack with the most accommodations being recognised with a 2022 award (18,663), followed by Japan (13,979), Thailand (12,969), Indonesia (10,416), India (9,063) to round out the top five.

Awarded accommodations in Singapore

Singapore has 263 accommodations this year that are being recognised with a 2022 award. The winning local properties were reviewed by a total of 200,000 reviewers and the average award recipient in Singapore received a score of 8.6.

Some of the top-reviewed awarded accommodations in Singapore include:

Accommodation Reviews Score
Raffles Singapore 234 9.5
The Ritz-Carlton, Singapore 1106 9.2
The Capitol Kempinski Hotel Singapore 950 9.2
Four Seasons Hotel Singapore 844 9.2
The Fullerton Bay Hotel Singapore 463 9.2
8 on Claymore Serviced Residences – By Royal Plaza on Scotts 187 9.2
Heritage Collection on Clarke Quay 180 9.2
The Barracks Hotel Sentosa by Far East Hospitality 127 9.2
Shangri-La Singapore 2445 9.1
Andaz Singapore – A Concept by Hyatt 1574 9.1

Apartments and hotels remain top favourites

For the fifth year in a row, apartments take the top spot in the Traveller Review Awards 2022 as the most-awarded property type globally, with 561,843 partners being recognised for their efforts.

Hotels take the second spot with 172,530 properties being honoured, followed by holiday homes (148,962), guesthouses (98,466) and B&Bs (79,859).

Singaporean travellers, however, remain divided on what they consider the most-awarded accommodation types, with hotels (150) taking the top spot followed by aparthotels (43), apartments (28), hotels (16), and capsule hotels (14).

Welcoming staff make the difference

When diving into the individual aspects of their stays that guests valued most at the 1,259,594 properties receiving a Traveller Review Award 2022, staff (9) cleanliness (8.9) and location (8.9) received the highest average marks globally. This is well above other aspects evaluated, such as facilities (8.6) or value for money (8.5), demonstrating the importance of those welcoming, friendly interactions during the stay, as well as health and hygiene in light of the evolving status of the global Covid-19 pandemic.

So what did reviewers from Singapore in particular like about their stays at this year’s awarded properties? On average, Singaporean travellers similarly gave their highest marks jointly to the staff (8.8) and location (8.8), followed by the comfort (8.7) and cleanliness (8.7) of the accommodation.

(Source: Booking.com)