SEPANG, 14 September 2018: Typhoon Mangkhut is expected to cause service disruption to AirAsia’s southern China flights this weekend.
The typhoon moving across southern China towards Vietnam and will cause heavy rain and thunderstorms across the north and northeast regions of Thailand.
To ensure travel plans are not impacted the airline says, passengers travelling to/from Guangzhou (CAN), Shenzhen (SZX), Shantou (SWA), Hong Kong (HKG) and Macau (MFM) between 15 and 18 September may choose alternative “service recovery options”.
Move flight
Passengers can make a one-time flight change to a new travel date on the same route within 30 calendar days from original flight time without additional cost, subject to seat availability.
Change destination
One-time change to any other international destination within the AirAsia network within 30 calendar days of the original travel date without change fee, subject to fare difference and seat availability.
Credit account
Retain the value of the fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 90 calendar days from the ticket issuance date. The actual travel dates can be after the expiry date as long as the airline’s flight schedule is out.
Guests who wish to move a flight or change a destination are required to provide a new flight date and time as well as passenger details to the customer support team via Twitter (@AirAsiaSupport), Facebook (@AirAsiaSupport), WeChat or Live Chat at support.airasia.com.
The airline said it would continue to monitor the situation closely and keep passengers updated on the latest developments. Passengers are advised to check airasia.com and AirAsia’s social media channels for further updates.
