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DOT Philippines: Numbers that matter

MANILA, 6 January 2025: Provisional visitor arrivals data released by the Philippines Department of Tourism for January to mid-December 2024 showed the country welcomed 5,646,351 visitors, well below DOT’s 7.7 million target for the year.

The top 10 source markets delivering visit arrivals to the Philippines are South Korea, the USA, Japan, China, Australia, Canada, Taiwan, Singapore, the UK and Malaysia.

Photo credit: DOT. Tourism Secretary Christina Garcia Frasco.

But Tourism Secretary Christina Garcia Frasco, in an end-of-the-year media briefing, shifted the spotlight to other positive indicators, saying they more accurately reflected the robust strengths and sustainability of the country’s tourism industry.

She pointed to the resounding success of the Philippine tourism industry as it earned PHP712 billion in estimated visitor receipts from 1 January to 15 December 2024, representing a 119% recovery rate compared with the pre-Covid 2019 performance of PHP600 billion. During 2023, estimated tourism receipts reached PHP697 billion.

While the traditional practice of measuring tourism’s success by year-end is through tourist arrivals, Frasco said she encouraged a wider perspective encompassing the “numbers that matter.”

“Visitor receipts, tourism spend, length of stay and tourism employment drive our economy and employ our people, and in all of these numbers, the Philippines is performing exceptionally well,” she emphasised.

Citing a report from the World Travel and Tourism Council (WTTC), the Tourism Secretary underscored the positive yield in tourism revenues and the importance of attracting more tourists to stay longer in the Philippines.

Independent data from WTTC, which explored comparative tourism spending per capita in the ASEAN 10-country bloc, revealed that international tourists visiting the Philippines spend at least USD2,073 per capita.

“Therefore, beyond quantity, we are attracting quality, yielding more revenues for our stakeholders, (and) more jobs for our people. And as we have focused on elevating the quality of tourism in the Philippines and diversifying our tourism products, tourists are staying longer in the Philippines,” she said.

As for the length of stay compared to the average of nine nights in 2019, tourists now stay an average of over 11 nights in the country.

 WTTC data also shows that 70% of tourists coming to the country are repeat visitors. 

“Tourists have come to Love the Philippines — they are higher spenders. They stay longer and make repeat visits to our country,” she told the media briefing.

Regarding employment, the tourism chief shared that the tourism industry also delivered massive figures for the first quarter of 2024.

Based on the Philippine Statistics Authority (PSA) April 2024 Labour Force Survey, 16.4 million or 34.11% of the country’s overall employment came from direct and indirect tourism employment, which involves providing goods or services to foreign tourists, local visitors, or tourism-related businesses.

Among the Philippine regions, Region 4A (Calabarzon) had the highest employment in tourism at 2.92 million, followed by the National Capital Region (NCR) at 2.80 million and Region 3 (Central Luzon) at 2.49 million. Region 7 (Central Visayas) and Region 6 (Western Visayas) came fourth and fifth, delivering 1.57 million and 1.07 million, respectively.

“These figures highlight the pivotal role of tourism in generating livelihood and uplifting communities nationwide and certainly show the impact of Philippine tourism,” Frasco concluded.

(Source: Department of Tourism Philippines).

Cambodia Angkor Air rebrands

PHNOM PENH, 6 January 2025: Cambodia Angkor Air rebranded on 1 January to Air Cambodia and announced a new daily service linking Phnom Penh and Bangkok, effective 17 February, an Asian Trails newsletter reported last week.

The airline’s website and Facebook confirmed sales were open for the new daily service to Bangkok, quoting a one-way fare at USD79 and USD143 for a roundtrip. However, nothing was posted about the rebranding on the airline’s website or social media. The airline’s information and sales channels focused on resuming flights to Bangkok using an A320 on the route. 

Flight schedule

Morning departures: Mon, Wed, Thu, Fri and Sun:

Flight K6722 departs Phnom Penh (PNH) at 0950 and arrives in Bangkok Suvarnabhumi (BKK) at 1100.
Flight K6723 departs Bangkok (BKK) at 1200 and arrives in Phnom Penh (PNH) at 1310

Midday departures: Tue and Sat

Flight K6722 departs Phnom Penh (PNH) at 1205 and arrives in Bangkok Suvarnabhumi (BKK) at 1310.
Flight K6723 departs Bangkok (BKK) at 1415 and arrives in  Phnom Penh (PNH) at 1535.

The aviation blog Kucinta Setia posted last week that it was not known when the new brand and livery would appear on its A320 and A321  aircraft. The airline has signed a lease deal for three A320s from BOC Aviation, due for delivery in the summer of 2025. The airline’s fleet comprises two A320s, one A321 and two ATR72-500s.

Cambodia’s government is the airline’s major shareholder, with the second largest stake (28%) held by China’s Xing Gang Investment Group.

Meanwhile, the airline confirms that from 16 January to 16 February  2025, it will increase flights between Phnom Penh and Hong Kong from three to five weekly to coincide with the Chinese New Year celebration (28 January to 4 February).

Flight Schedule: Hong Kong

Monday, Wednesday, and Friday:

Flight K6680 departs Phnom Penh (PNH) at 1655 and arrives in Hong Kong (HKG) at 2025.
Flight K6681 departs Hong Kong (HKG) at 2125 and arrives in Phnom Penh at 2255

Thursday and Sunday:

Flight K6680 departs Phnom Penh at 0725 and arrives in Hong Kong (HKG) at 1055.
Flight K6681 departs Hong Kong at 1155 and arrives in Phnom Penh at 1325.

BWH relaunches Best Western Plus Hotel Subic

BANGKOK, 23 December 2024: BWH Hotels, a global hospitality network comprised of WorldHotels, Best Western Hotels & Resorts, and SureStay Hotels, continues to expand its footprint in the Philippines with the relaunch of Best Western Plus Hotel Subic.

Part of the BWH Hotels’ portfolio since its opening in 2018, Best Western Plus Hotel Subic will return to the group on 31 March 2025, following an extensive renovation that will re-establish it as one of the leading places to stay in Subic. 

Nestled on the west coast of Luzon, this freeport zone is a popular destination for business and leisure travellers alike, with sandy beaches and various attractions. Clark International Airport is just 50 km away, and Manila is a 2.5-hour car drive.

Upon reopening, Best Western Plus Hotel Subic will feature a collection of contemporary rooms and suites, a sea-facing rooftop pool and deck, a well-equipped fitness centre, and a choice of two restaurants. The hotel’s dedicated events hall sets the stage for business and social gatherings, including weddings.

Best Western Plus Hotel Subic will join BWH Hotels’ existing portfolio of eight hotels and resorts in the Philippines across a wide range of vibrant cities and resort destinations. The Best Western Plus® brand is already well known and loved among the country’s travellers, with four properties currently operating in the Philippines.

To book a stay with BWH Hotels in Asia, visit bestwesternasia.com and worldhotels.com.  

Four Points opens in India’s wine capital

MUMBAI, India, 23 December 2024: Four Points by Sheraton, part of Marriott Bonvoy’s global portfolio, has confirmed the opening of Four Points by Sheraton Nashik, marking the debut of the Four Points by Sheraton brand in Nashik, a destination famous for its vineyards.

The 125-room hotel, located a 30-minute car drive (21.4) from Nashik International Airport, named Shreyas Aranol as General Manager. 

The city is one of India’s oldest and holiest cities, rooted in Ramayana lore with its historic bathing ghats (riverside steps) and intricately carved stone temples. Nature lovers can immerse themselves in the biodiversity of the Nandur Madhmeshwar Bird Sanctuary, a haven for migratory birds nestled along the Godavari River. For adventure seekers, the exhilarating trek to Anjaneri Hill and a stop by the serene waters of Gangapur Dam provide a tranquil setting for picnics.

Nashik, a city in the Indian state of Maharashtra, is known for several cultural and natural attractions, plus its vineyards.

Religious: It’s one of the four cities hosting the massive Sinhastha Kumbh Mela, a Hindu pilgrimage every 12 years.   

Historical: It’s believed to be where Lord Rama, a central figure in Hindu mythology, resided during his 14 years of exile.   

Wine Capital: Nashik boasts numerous vineyards and wineries, producing a significant portion of India’s wine.   

Natural Beauty: The city is surrounded by the Sahyadri Hills, offering scenic landscapes and opportunities for outdoor activities.   

Penang gains daily Chennai air link

PENANG, 23 December 2024: Penang welcomed IndiGo’s inaugural direct daily flights connecting Chennai, India, to Penang, Malaysia, on Saturday (21 December), marking a significant milestone in enhancing connectivity between the two cities. 

The first flight departed Chennai International Airport at 0215 (IST) and arrived at Penang International Airport at 0830. The return flight is departed Penang at 0930 and landed in Chennai, India, at1030. 

The low-cost airline assigned an A320 with a seating capacity of 186 passengers to the route.

During a press conference to mark the inaugural flight, Penang State Executive Councillor for Tourism and Creative Economy 

YB Wong Hon Wai commented: “This direct flight from Chennai to Penang is a pivotal development that strengthens the bonds between our two cities. It creates fresh opportunities for tourism, trade, and cultural exchange, paving the way for a future of mutual growth and collaboration.”

Penang Convention & Exhibition Bureau (PCEB) CEO Ashwin Gunasekeran highlighted the potential for the business events. 

“This new route opens up exciting prospects for business travel and events, enhancing Penang’s offerings as a premier destination for meetings, incentives, conferences and exhibitions. The connectivity will undoubtedly attract more Indian delegates and stakeholders, contributing to the growth of our business events industry.”

India is one of Penang’s key source markets, with Chennai being a significant aviation hub. Indigo passengers can connect with Malaysia Airlines’ domestic flights or join flights to Bangkok, Thailand, Singapore and Hong Kong following their stay on Penang Island.

Chennai’s strategic location will also serve as a vital connecting hub for passengers from other major Indian cities such as Bengaluru, Delhi, Kolkata, and Mumbai travelling to Penang. Expanded access simplifies travel logistics for Indian travellers and enhances Penang’s appeal as a prime destination for leisure and business, tapping into a broader segment of India’s growing outbound tourism market.

Emirates opens Karachi Travel Store

SINGAPORE, 23 December 2024: Emirates has officially launched its new Travel Store in Karachi, making it the airline’s first experiential retail concept to be rolled out in West Asia. 

Located in the Sky Tower, Karachi Towers, on Abdul Sattar Edhi Avenue in Clifton, the 183 sqm store offers experiences grounded in technology and support from dedicated teams. 

The Karachi store was officially inaugurated last week by Emirates’ Senior Vice President for Commercial Operations, West Asia and Indian Ocean Essa Sulaiman Ahmad. 

Highlighting the significance of Emirates’ first experiential store in Karachi, Essa Sulaiman Ahmad said: “The Emirates Travel Store is a place where travellers can discover all of our incredible products and services, and we’re proud to bring our immersive experiences to Karachi. This innovative retail concept reflects Emirates’ dedication to enhancing every aspect of the customer journey, offering them a unique glimpse of the Emirates experience and more, as well as all of the exciting destinations on offer. This is coupled with personalised service and exceptional support from our teams. 

Personalised travel experiences 

The Emirates Travel Store lets customers learn more about the latest inflight products available onboard aircraft and destinations in the airline’s network. Trained staff can provide personalised assistance, helping customers plan their trips, book tickets, and manage travel preferences. 

Additionally, the store features self-service kiosks, a selfie mirror that allows customers to take selfies against different backdrops featuring popular Emirates destinations and a curated selection of exclusive Emirates-branded merchandise and travel accessories, making it a one-stop shop for travellers seeking both inspiration and convenience. 

The dedicated customer service counters and kiosks will help customers with flight reservations and ticketing for Emirates flights and Emirates Holidays and with general Emirates and Skywards loyalty programme enquiries. Experienced travel consultants will also be on hand to help provide tailored travel advice to customers. For flight information and to make a booking visit: www.emirates.com.

Brazil flip-flops arrive in Pattaya

BANGKOK, 23 December 2024: Centara Hotels & Resorts, Thailand’s leading hotel operator, invites couples, families and friends to soak up the spirit of Brazilian summer on the shores of Pattaya with a new partnership with Havaianas Thailand, the iconic flip-flop brand that has become a must-have footwear for beach-goers and trend-setters.

Launching this December at Centara Grand Mirage Beach Resort Pattaya, the group’s newly-renovated Lost World-themed flagship resort, “Centara & Havaianas” promotion will immerse all ages in the vibrant image of the brand, including hands-on activities, an enticing room offer, and even a free pair of Havaianas to take home.

From 4 to 5 and 11 to 12t January 2025, guests at Centara Grand Mirage Beach Resort Pattaya will have the chance to “Make Your Own Havaianas” with special craft sessions. Kids and grown-ups can come together to customise a pair of Havaianas flip-flops in their own style and depart with big smiles and personalised souvenirs to take home.

Throughout their stay at this five-star family-oriented resort, travellers can spend endless days with exceptional entertainment across four dynamic new water park zones. Volcano Island boasts dramatic eruptions and light displays, while the Giant Slider, interactive Jungle Water Park, and serene Misty Forest each provide unique aquatic adventures.

To mark Centara and Havaianas’ partnership, guests can now enjoy their vacation at Centara Grand Mirage Beach Resort Pattaya with the “New Lost World Found” room package. Holidaymakers can book the resort’s newly renovated rooms and suites with daily breakfast for two people, complimentary entrance to the Lost World Adventure Land for two children, THB 1,000 credit at COAST Beach Club & Bistro, and THB 500 credit for the colourful, child-focused Candy Spa all included. Explorers will also be offered special rates for a private speedboat trip to Koh Larn, the beautiful tropical secluded island nearby.

The “New Lost World Found” package is available for booking until 27 December 2024 for stays until 31 March 2025. 

For more information and booking visit  https://www.centarahotelsresorts.com/centaragrand/cmbr/lost-world-found.

If you miss out on the spectacular deal, CentaraThe1 members can enjoy an exclusive 15% discount when they purchase a pair of Havaianas in both Havaianas retail stores and online stores at www.havaianas.co.th.

Centara Hotels & Resorts, Vice President of Brand, Marketing & Digital Tom Thrussell said: “We are thrilled to announce this exciting new partnership with Havaianas, one of the world’s most iconic footwear brands. Centara Grand Mirage Beach Resort Pattaya always immerses parents and kids in a world of wonder, and its recent renovation has elevated its activities and experiences to even greater heights. This ground-breaking partnership will infuse Havaianas’ spirit and style into every stay while also providing our discerning guests with original encounters and countless photo opportunities throughout their holiday.”

Rich Sport (Thailand distributor of Havaianas), Chief Marketing Officer Apiwitsh Shiratani added: “Together, we blend the liberating spirit of Havaianas with the luxurious and adventurous vibes of Pattaya’s most renowned beachfront destination to build an unforgettable experience.”

Get ready to pair with Havaianas and rediscover the true essence of beachside living – where life slows down and freedom takes over. Stay tuned for more as we bring you the ultimate getaway.

To learn more about Havaianas Thailand, visit Havaianas.co.th.
For more information on Centara Hotels & Resorts, visit www.centarahotelsresorts.com.   

Vietjet boosts Thai domestic flights

BANGKOK, 23 December 2024: Vietjet Thailand is boosting domestic flights to meet the surge in holiday travel demand during the festive season travel peak ending with an extended New Year holiday.

Vietjet Thailand has expanded its fleet with two additional aircraft, allowing the airline to operate more flights to accommodate the high demand from 27 December 2024 to 31 January 2025, 

Extra flights from Bangkok Suvarnabhumi to Thailand’s most popular destinations are scheduled — Phuket, Krabi, Chiang Mai, and Chiang Rai. The airline will also offer additional cross-regional flights between Phuket and Chiang Mai. 

The flights will add over 10,000 extra seats, making it more convenient for passengers to return to their hometowns and reunite with family during this festive season with an added promotional fare incentive.

Vietjet Thailand offers special fares on these routes starting from THB25 (excludes taxes and fees) for a one-way ticket. This promotion aligns with the airline’s monthly campaign, ‘Season‘s Greetings,’ available for booking from 23 to 27 December 2024 at the airline’s website, mobile app, or the official Facebook page. Tickets are also available through travel agencies and booking offices. Convenient payment options include ‘True Money Wallet’ and international debit or credit cards.

Currently, Vietjet Thailand operates 11 top domestic routes, including flights from Bangkok (Suvarnabhumi) to Chiang Mai, Chiang Rai, Phuket, Krabi, Udon Thani, Hat Yai, Khon Kaen, Ubon Ratchathani, and Surat Thani, as well as cross country services from Phuket to Chiang Mai and Chiang Rai. The airline also expands its international network across the Asia-Pacific, connecting Thailand with Vietnam, China, Cambodia, Japan, Taiwan, and other popular regional destinations.

HKIA reports strong November traffic

HONG KONG, 23 December 2024: Airport Authority Hong Kong (AAHK) released air traffic figures for Hong Kong International Airport (HKIA) for November 2024 last week. 

During the month, HKIA handled 4.44 million passengers and 31,105 flight movements, representing year-on-year increases of 18% and 11.6%, respectively. Cargo throughput increased to 458,000 tonnes, up 10.2% compared to November 2023.

AAHK was recently ranked third in the Corporate Innovation Index (CII) 2024, funded by the Innovation and Technology Commission of the Hong Kong SAR Government and developed by the Asia-Pacific Institute of Business at The Chinese University of Hong Kong.

AAHK Executive Director of Airport Operations Steven Yiu said: “The passenger traffic at HKIA continues to grow, and the daily passenger traffic is expected to fully recover to the pre-pandemic level of 200,000 passengers during the Christmas holiday travel peak. Meanwhile, we are delighted that Hong Kong to Taipei has been ranked the Busiest International Airline Route in 2024 by OAG. We will continue to enhance passengers’ airport experience to welcome passengers from around the world.” OAG is the leading data platform for the global travel industry.

HKIA further expanded its air traffic network as several new destinations and flight routes were added in December. 

HK Express added new flight routes to Shizuoka, Phu Quoc Island and Hualien.

Hong Kong Airlines launched a new route to Sendai. Greater Bay Airlines introduced new flight routes connecting Sendai, Huangshan and Yichang. Hebei Airlines, Loongair and Royal Air Philippines launched new routes connecting Hong Kong to Shijiazhuang, Changchun and Manila, respectively.

Passenger traffic remained steady in November 2024. All passenger segments, including Hong Kong residents, visitors and transfer/ transit passengers, experienced a double-digit year-on-year increase compared with the same month last year. Traffic to and from Southeast Asia, Mainland China and Japan recorded the most significant increases during the month.

Over the first 11 months of the year, passenger volume increased 36.4% to approximately 48 million, while flight movements rose to 329,760, 33.9% up, compared with the same period in 2023. 

On a 12-month rolling basis, passenger volume saw a 42.2% year-on-year increase to 52.3 million, while flight movements surged by 37.2% to 359,590. 

Meanwhile, leading experts continued to recognise AAHK’s efforts to enhance the airport’s facilities and passenger experience with the latest technologies and innovations. AAHK was recently ranked third in the Corporate Innovation Index (CII) 2024, funded by the Innovation and Technology Commission of the Hong Kong SAR Government and developed by the Asia-Pacific Institute of Business at The Chinese University of Hong Kong. The index recognised the achievements of Hong Kong enterprises in innovation leadership, business performance, and business model enhancement. At the same time, the CII findings highlight the significance of cultivating an innovation-driven culture and accelerating digital transformation.

During October, the International Air Transport Association (IATA) partnered with HKIA, Narita International Airport, Cathay Pacific and other business partners to achieve a proof-of-concept (PoC) involving two passengers successfully using digital wallets and travel credentials on a round-trip journey between Hong Kong and Tokyo. In the PoC, the travellers also used biometric identification to manage airport processes in a live environment without repeatedly showing their travel documents. The pilot programme demonstrated the industry’s readiness to deliver a seamless, fully digital air travel experience.

MATTA supports e-Invoice seminars

KUALA LUMPUR, 23 December 2024: The Malaysian Association of Tour and Travel Agents (MATTA), through the MATTA Academy, has taken a step towards transitioning to a digital economy by organising a series of e-Invoicing seminars. 

The seminars aim to equip MATTA members and embrace digital transformation in accordance with the E-Invoicing Regulations and Requirements set by the Ministry of Finance through the Lembaga Hasil Dalam Negeri (LHDN).

Gazetted on 30 September 2024, the amendments to the Income Tax Act 1967[Act 53] has mandated all registered companies in Malaysia to adopt and implement the e-Invoicing system. This regulation seeks to boost Malaysia’s digital economy while enhancing the efficiency of business operations and tax administration, allowing all businesses to save time and costs through these automated processes.

“As announced by the Government during the Budget 2023 and 2024, the e-Invoicing will be implemented in phases to enhance digital services infrastructure and digitalisation of tax administration in line with Rancangan Malaysia ke-12,” said Dr Rasyidah Che Rosli, Director of e-Invoice Division, Tax Operation Department, Lembaga Hasil Dalam Negeri Malaysia (LHDNM).

The phases of implementation of e-Invoicing based on taxpayers’ annual turnover is as follows:

To support this transition, MATTA curated a series of seminars — “Navigating e-Invoicing Implementation for the Travel and Hospitality Industry,” from 16 to 21 December 2024, initiated across four regions in Malaysia. These seminars are designed to address the many complexities tourism stakeholders face, particularly tour and travel agents.

The first seminar in Penang convened on 16 December 2024 with 39 member companies. The seminar was followed by a session held on 17 December 2024 in Kuala Lumpur, with more than 230 member companies. Some participants shared their feedback on the session, emphasising the relevance and practicality of the seminar content:

Participant Feedback

“This seminar opened my eyes to the importance of compliance and how e-Invoicing can make documentation so much simpler. I found the part about managing imported services and taxes helpful — it’s going to make a big difference in how we handle our finances. I feel more prepared now, but some hands-on training would help us implement it more confidently.”

“The Q&A session was a real highlight because it covered practical, real-life scenarios directly related to our business. I can see how e-Invoicing will streamline our processes — saving us time and cutting down on a lot of paperwork. The seminar was well-paced and easy to follow, and the examples made everything feel very relatable.”

The seminar followed in Kuching, Sarawak and Kota Kinabalu in Sabah. MATTA plans to expand the seminar to other states in 2025.

MATTA president Nigel Wong said: “MATTA’s goal is to support a seamless transition into the digital economy. The strong turnout at the seminars reflects the industry’s commitment to this transformation. With over 300 member companies throughout the series of seminars, we have opened the participation to other sectors in the tourism industry to equip them to adapt to this change.”

Rasyidah added: “We believe this e-Invoice implementation will benefit taxpayers greatly. MATTA has provided a practical roadmap to navigate the e-Invoice system.”

To complement these efforts, MATTA is publishing a handbook entitled “Navigating e-Invoicing Implementation for the Travel & Hospitality Industry,” authored by Datuk Tan Kok Liang and Dr Tan Thai Soon. The handbook leverages the authors’ extensive experience and expertise in E-Invoicing and tax administration and will be an invaluable resource for those in the tourism industry who are transitioning to digital invoicing.

Scheduled for publication in January 2025, this handbook will provide comprehensive insight into the technical processes of E-Invoicing. This includes managing cross-border transactions and handling imported services. The handbook offers a practical guide to ensuring adherence to SST legislation, detailed information on issuing self-billed e-Invoices, and simplified implementation methods.

Wong added: “This seminar builds on our previous efforts, such as the GST Navigator guide introduced in 2015. For the E-Invoicing transition, we produced a dedicated handbook to ensure that, beyond the series of seminars, members have something that they can use to guide them along this shift in their business and financial operations.

MATTA will continue engaging with LHDN to address pressing issues tour and travel agents face when adopting e-Invoicing. Rest assured that if there are any new updates, they will be included in the handbook.”

MATTA’s initiatives aim to build a future where Malaysian Travel and Hospitality businesses can continue to develop and grow bigger in a competitive and digitally driven global market. This initiative is about compliance and building an energetic and sustainable future for the tourism industry in the national and international economy.