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Emirates touches down in Madagascar

SINGAPORE, 11 September 2024: Emirates, the world’s largest international airline, has introduced four weekly flights to Antananarivo, Madagascar, a linked service routed via the Seychelles to boost international travel to and from Madagascar.

The arrival of EK707 was celebrated last week with a water canon salute at Ivato International Airport, followed by an exclusive event for VIPs, government officials, industry guests, and media. His Excellency, Andry Rajoelina, President of the Republic of Madagascar and the First Lady greeted the Emirates delegation, led by Adnan Kazim, Deputy President and Chief Commercial Officer; Adil Al Ghaith, Senior Vice President of Commercial Operations, Gulf, Middle East and Central Asia; Badr Abbas, Divisional Senior Vice President of Emirates SkyCargo and Sami Aqil Abdullah, Senior Vice President of Emirates Airport Services Outstation and Business Support.

Captain Bruce Pope, a Canadian national, and First Officer Solo Chuk, a Malagasy pilot who has been flying for Emirates for 14 years, command the inaugural flight to Antananarivo. The inaugural flight operated with an almost full passenger load from Mahe, Seychelles, taking advantage of the enhanced travel options available on the linked service by merging two trips into one.

Following the welcome ceremony, Adnan Kazim, along with senior representatives, showcased the Boeing 777-300ER aircraft flying on the route in a three-class configuration* to His Excellency President Rajoelina along with a group of dignitaries, government representatives, media, guests and members of the travel industry. The aircraft features eight private suites in First Class, 42 lie-flat seats in Business Class and 310 spacious seats in Economy Class.

His Excellency Andry Rajoelina, President of the Republic of Madagascar, said: “In just four months, through shared determination and hard work, we have successfully launched this long-awaited inaugural flight between Dubai and Antananarivo with Emirates. This is a historic moment for Madagascar, and I am convinced that it will act as a catalyst and a true lever for tourism and economic development in our country. Madagascar opens its skies to Emirates, and through Emirates, Madagascar opens itself to the world. Together, let’s continue to dream, build, and grow for the good of our nation.”

Commenting on the start of operations, Adnan Kazim said: “Madagascar is a new and exciting destination on our vast global network, unlocking a world of natural wonders, rare and diverse wildlife, and a rich, vibrant culture. As the Malagasy government continues to grow its tourism industry to attract 1 million tourists by 2028, we proudly support this vision by enhancing connectivity and premium travel options to encourage more international travellers to discover the island.”

EK707 departs from Dubai to Seychelles at 0855, arriving in Mahe at 1335**, and continues to Antananarivo to land at 1650. The return flight EK708 departs Antananarivo at 1835, landing in Mahe at 2220, and taking off from Mahe at 2350 to Dubai, landing at 0420 the next day. The four-weekly service operates on Tuesday, Thursday, Saturday and Sunday. The flight times have been scheduled to optimise connections to and from key points in Europe, the Far East, West Asia and the Middle East/GCC, streamlining international travel to and from Madagascar.

Fly Better with inflight services

Delivering on its global fly better promise, Emirates provides an outstanding travel experience with elevated comfort and thoughtful touches in every class. Passengers can dine on regionally inspired multi-course menus curated by a team of award-winning chefs, which are complimentary in every class. On the Mahe-Antananarivo leg of the inaugural flight, passengers in First and Business Class were treated to tropical fruit plates featuring local produce and a specially crafted Vanilla Mojito, drawing inspiration directly from Madagascar Vanilla, muddled with coconut water, mint, lime, rum and soda water.

Enhancing premium travel options, Emirates is the only airline operating in Madagascar with three dedicated travel classes, including First Class, featuring true inflight luxury, on the Mahe-Antananarivo leg. Akin to a private hotel room in the clouds, passengers travelling in First Class can indulge in sumptuous ala carte cuisine and free-flowing premium beverages in private closed-door suites.

Emirates’ award-winning inflight entertainment platform, ice, is available on every screen in all classes, offering over 6,500 entertainment channels in multiple languages. French speakers can enjoy the 363 Hollywood movies dubbed in French or one of the 62 iconic French originals such as Anatomie d’une chute, The 400 Blows, The Chorus, Jules and Jim, while music lovers can tune in to the albums and playlists featuring artists such as Aya Nakamura, Dadju, Maître Gims, Kendji Girac, Vitaa & Slimane, Johnny Hallyday, Françoise Hardy, and Michel Sardou.

Explore Treasure Island

As the world’s fourth largest island, Madagascar offers travellers with a flair for adventure a unique experience. Home to a wealth of precious biodiversity, with some of the world’s rarest plant and animal species, and boasting three World Heritage UNESCO sites, travellers can expect stunning scenery, rich culture and once-in-a-lifetime wildlife excursions.

To protect the intricacies of the natural world, Madagascar encourages ecotourism. This enables visitors to immerse themselves in the abundance of nature, embrace the local culture, and respect the environment. Tickets can be booked now on emirates.com or via travel agents.

*Exact specifications of Boeing 777-300ER aircraft on the route may differ slightly.
**All times are local.

JW Marriott unveils first hotel in HCMC

HO CHI MINH CITY, 11 September 2024: JW Marriott, part of Marriott Bonvoy’s global portfolio, unveils its first property in Ho Chi Minh City, Vietnam, with the opening of JW Marriott Hotel & Suites Saigon. 

Located at the junction of Hai Ba Trung Street and Le Duan Boulevard, with a direct connection to the popular mPlaza Saigon, the 565-key, dual-tower property stands in the centre of District 1, the city’s commercial and cultural hub famed for its Ben Thanh Market, Notre Dame Cathedral, and Reunification Palace.

The hotel comprises two separate towers; the 21-story hotel tower features 305 rooms and suites, while the 31-story residential tower houses 260 one to three-bedroom suites, all offering panoramic views of the city’s skyline and Saigon River. 

Vietnam’s commercial capital, Ho Chi Minh City, is one of Southeast Asia’s most dynamic corporate events destinations. JW Marriott Hotel & Suites Saigon intends to achieve its market share in business events with a 1,200 sqm conference and banquet space, including a grand ballroom, a pre-function area, and six meeting rooms. 

Hotel facilities will include an elevated outdoor pool, a state-of-the-art fitness centre, and Spa by JW with seven treatment rooms, whirlpools, steam rooms, and saunas. Five dining locations include an all-day dining venue and Chinese and Italian restaurants.

MH opens ticket sales for Paris flights

KUALA LUMPUR, 11 September 2024: Despite temporarily reducing some flight operations until December 2024 to address supply chain and technical issues, Malaysia Airlines (MH) confirms it will launch direct flights to Charles de Gaulle Airport (CDG) in Paris in March 2025.

Malaysia Airlines will commence flights to Paris on 22 March 2025, claiming it will be a crucial milestone in its European expansion.  

Photo credit: Malaysia Airlines. Ticket sales for Paris flights officially opened at the airline’s MATTA Fair pavilion. (Sixth from left) Dersenish Aresandiran, Datuk Captain Izham Ismail and Ahmad Luqman Mohd Azmi).

To celebrate the return of Kuala Lumpur to Paris flights after an eight-year pause, the airline unveiled its “Time for Paris” campaign, with ticket sales opening on 6 September 2024. In addition, the introductory all-in return fare of MYR3,699 was also on sale in-person at the MATTA Fair from 6 to 8 September at the airline’s pavilion. 

The airline will operate four weekly flights from Kuala Lumpur to Paris starting 22 March 2025 and increasing to daily flights during the summer timetable from 29 March to 30 October 2025. The airline will deploy A350-900XWBs to serve the route.

Malaysia Aviation Group (MAG) Group Managing Director Datuk Izham Ismail said: “With additional widebody aircraft arriving in Q4, we are ready to bring this long-awaited city back to our network. Launching direct services from Kuala Lumpur to Paris reaffirms our position as the flagship airline and strengthens our role as the gateway to Asia and beyond. This route will be served by our state-of-the-art A350-900 aircraft, which already operates on key routes like London and Doha.”

Flight schedule

Flight MH021 will depart Kuala Lumpur (KUL) at 2340 and arrive in Paris (CDG) at 0640 plus a day.
Flight MH020 will depart Paris at 1125 and arrive in Kuala Lumpur at 0610 plus a day.

Travel insurance booked by the hour

SINGAPORE, 11 September 2024: Income Insurance launched FlexiTravel Plus on Tuesday, Singapore’s first travel insurance that enables travellers to extend travel protection, as needed by the hour, to 19 Asian destinations*.

FlexiTravel Plus is part of Income Insurance’s latest suite of travel insurance innovations, which also include an industry-first post-departure purchase feature and a new overseas telemedicine service.

Photo credit: Income Insurance. For short trips, cover is booked by the hour.

As the plus-sized travel insurance for short trips, FlexiTravel Plus replaces FlexiTravel Hourly Insurance, which only covers travellers to Bintan, Batam, and Malaysia. It is part of Income Insurance’s latest travel insurance innovations, which provide greater flexibility and value-added benefits for travellers.

FlexiTravel Plus charges a minimum of SGD1.80 for a six-hour block of protection. Travellers can extend coverage at SGD0.30 for every additional hour, capped at a maximum charge of SGD3.00 per day. For instance, a 3D2N trip to Thailand would only cost a maximum of SGD9.

The launch of FlexiTravel Plus is part of Income Insurance’s ongoing commitment to closing protection gaps in Singapore by offering customer-centric options when customers go on short getaways to destinations in Asia.

FlexiTravel Plus covers:

Trip disruptions, travel delays and alterations;
Overbooked public transport;
Insolvency of agency;
Loss of handphones and electronic devices due to robbery and snatch theft;
Overseas medical expenses and emergency medical evacuation;
Sports equipment such as golf clubs and surfboards (via opting for a rider).

In addition, Income Insurance’s Enhanced PreX Annual Travel Insurance, the only annual travel plan offered in Singapore that covers pre-existing medical conditions, now includes a new benefit: overseas telemedicine service for policyholders. Policyholders can access a doctor from Income Insurance’s appointed medical provider 24/7 via an overseas emergency hotline.

Income Insurance Vice President & Head, Key Accounts Management, Annie Chua commented: “Given their busy lifestyle, travellers may sometimes forget to purchase travel insurance. At the same time, some may not regard conventional travel protection as necessary, especially when going for a short getaway. We aim to bridge these gaps by offering travel insurance options tailored for modern travel patterns and prevalent concerns so that travellers mindfully close their protection gaps and enjoy peace of mind.”

“We are encouraged that more travellers see the importance of protecting themselves while they go on short trips, even a weekend getaway, as the take-up for FlexiTravel Hourly Insurance in 2024 tripled last year’s. This has motivated us to launch FlexiTravel Plus, the plus-sized version to protect short trips to 19 Asian destinations so that travellers have affordable and flexible travel protection options,” Chua added.

About Income Insurance

Established in 1970 to address a social need for insurance, Income Insurance Limited is one of the leading composite insurers in Singapore, offering life, health, and general insurance. 

* Brunei, Cambodia, Indonesia (including Batam and Bintan), Laos, Malaysia, Myanmar, Philippines, Thailand, Vietnam, Australia, China, Hong Kong, India, Japan, Korea, Macau, New Zealand, Sri Lanka, and Taiwan.

FCM: Business travel powers up

SINGAPORE, 11 September 2024: Strong passenger demand, the desire for in-person meetings, conferences, and events, and positive travel industry momentum over the last six months continue to drive incremental growth for business travel, according to FCM Consulting’s latest Global Trends Report

Global passenger demand, as reported by IATA^, was up 9.1% in June 2024 compared to the same month in 2023. International passenger demand saw the largest growth of 12.3%, and passenger load factors were 85%, an increase of 12.7% year-on-year. Domestic passenger demand was 4.3%, and passenger load factors were 85%, a rise of 2.1% year-on-year.

Photo credit: FCM. FCM Consulting’s latest Global Trends Report.

“Total seats offered for calendar year 2024 is up 3.04%  (175 million increase) on 2019 levels and up 6.15% (352 million rise) on 2023. This calendar year is the new baseline for aviation growth after 2023. And 2025 airline schedules are forecast to be positive with continued increases,” said FCM Consulting head of  APAC Felicity Burke.

“Global hotel occupancy climbed to nearly 70%  by the end of H1-2024, and air travel demand grew steadily throughout the same period. As the northern hemisphere summer emerges, we forecast travel demand to grow steadily through the next quarter.

“The forecast seats offered across the top corporate global airlines in 2024 are set to be five per cent above 2019 and, in comparison, seats offered in 2023 were two per cent below 2019 levels – 11 of the top corporate airlines are also forecast to exceed their 2019 levels by the end of 2024.

“As for accommodation, the hotel average room rate across the top 100 corporate cities reported by FCM Consulting’s business analytics team was USD182, a USD5 drop versus H1-2023. As reported by STR on 6 July 2024, the global hotel occupancy rates were forecast to reach 70% during July.”

FCM Travel Southeast Asia General Manager Kenji Soh commented: “In the car hire sector, the H1-2024 global average daily rate was USD54, a decrease of 26%, compared to 2023. International economy and business class fares for all destinations globally from Singapore saw an average decrease of 12% and 4% respectively in April to June 2024”. 

“A year after China’s border reopening, Asia’s average room rates hold strong in the first half of 2024. Singapore remains the priciest destination for hotel stays, with rates averaging USD298 — a 27% increase compared to the first quarter of 2024 — followed by Hong Kong and Tokyo.

“Shanghai saw a modest 3% rise, bringing its average hotel room rate to USD146, while Beijing’s rate stands at USD149. Bangalore has now taken the lead in India with the highest average nightly room rate at USD152, trailed by Mumbai at USD147 and Delhi at USD142”. 

(^IATA passenger demand, July 2024.)

About FCM Consulting quarterly trend report
This FCM Consulting quarterly trend report draws on global data from FCM Travel and Flight Centre Travel Group corporate booking data for travel from April to June 2024 (Q2-2024). The report uses Cirium aviation schedule data as of 19 August 2024. Airfare pricing variations exclude all taxes.

The hotel Average Room Rate (ARR) quoted is the average booked rate using FCM Travel and Flight Centre Travel Group corporate booking data. Variations in rates booked reflect seasonality, supply and demand, booking lead times and variations in exchange rates. STR hotel content quoted as of 12 August 2024. Unless otherwise stated, all fares and rates are reported in US dollars.

Jetstar Asia resumes Medan flights

SINGAPORE, 11 September 2024: Jetstar Asia (3K) will resume flights between Singapore and Medan, Indonesia, on 1 November after a four-year suspension.

Jetstar Asia will become the only low-cost carrier to fly directly between these two exciting cities. Medan will become the Singapore low-cost carrier’s fourth Indonesian destination, alongside Jakarta, Denpasar, and Surabaya.

The daily return service from Singapore’s Changi Airport to Medan’s Kualanamu International Airport will have the seating capacity to accommodate 130,000 travellers annually between Singapore and the capital of Indonesia’s North Sumatra province.

Special fares are now on sale to celebrate the launch, starting from SGD79*, with an exclusive rate of SGD74* for Club Jetstar members.

Jetstar Asia CEO John Simeone said resuming flights on the route reflected Jetstar Asia’s commitment to expanding its presence in Indonesia.

“Indonesia is a key market for our business and leisure travellers, and with the reintroduction of our services to Medan, we’ll now be operating over 40 flights to Indonesia each week,” Simeone said. “We’re delighted to reconnect our customers with Medan, a city that offers rich cultural experiences and economic opportunities.

“Being the only LCC to offer direct flights on this route underscores our commitment to making travel more accessible and affordable.”

Flight schedule

From Friday, 1 November 2024
*One-way sale fares are available on jetstar.com from 1000 (SGT) on Tuesday, 10 September 2024, until 1159 (SGT) on Monday, 16 September.

Tap in Taipei for a MATTA moment

KUALA LUMPUR, 10 September 2024: Taipei will host the 2025 World Masters Games, and the city’s delegation attending the MATTA Fair last weekend extended an invitation to sports enthusiasts in Malaysia to participate in the prestigious international event.

The World Masters Games is an international multi-sport event held every four years that attracts tens of thousands of athletes to new locations. Officially the world’s largest multi-sport participatory event, the Games will have its 11th edition in 2025 after visiting Canada, Italy, Australia, Denmark, and New Zealand. Taipei City will host the event from 17 to 30 May 2025.

Photo credit: MATTA Fair Tap in Taiwan campaign.

For more information on the 2025 World Masters Games, visit https://imga.ch/event/world-masters-games-2025/ 

Taipei messages at the MATTA Fair 

Taipei City fielded a strong delegation led by 20 industry representatives who attended the 2024 MATTA Fair, Malaysia’s premier travel event, from 6 to 8 September. 

Taipei City Government’s Secretary-General, Lee Tai-Hsin and Commissioner of the Department of Information and Tourism, Wang Chiu-Tung, led the delegation showcasing Taipei’s diverse tourism offerings under the theme “Tap Into Taipei”.

Wong, in discussions with Malaysian tour operators on the sidelines of the MATTA Fair, highlighted how Taipei is now even more accessible to Malaysian travellers as the city’s tourism office has rolled out special discounts and packages.

Until 30 November, Malaysians in Taipei can enjoy a 10% discount on selected hotels and complimentary breakfasts by presenting their passports. 

For Muslim travellers, Taipei offers tailored packages that include Muslim-friendly dining and accommodations, ensuring a comfortable and enjoyable stay.

In 2023, CrescentRating awarded Taipei the “Most Promising Muslim-friendly City Destination of the Year — Non-OIC,” boosting its appeal to Muslim travellers. 

Over the three-day fair, the Taipei Pavilion presented a variety of engaging activities designed to catch the attention of fair-goers  with a taste of Taipei’s unique culture and experiences:

Culinary Showcase: Renowned Chef William Lo from Taipei’s Grand Hyatt demonstrated the art of “Colourful Bubble Tea,” showcasing the innovation of Taipei’s food culture.

Scented Journey in Dadaocheng: Experience crafting Moon Rabbit-shaped scented candles with artisan Grandpapa.

Discover Taipei Quiz: An interactive session highlighting Taipei’s top tourist spots, complete with fun quizzes and prizes.

Photo Opportunities: Visitors captured special pavilion moments depicting cultural landmarks, including a replica of Taipei 101. They could redeem exclusive gifts by posting pictures with the hashtag #TapIntoTaipei.

Premium Brand Presentations: Leading Taipei brands showcased hot spring resorts, accommodation options, agricultural experiences and exclusive insights into Taipei’s tourism products by specialised associations. They included the Taipei Hot Spring Association and Taiwan Leisure Farms Development Association (TLFDA), which highlighted exclusive hot spring and eco-tourism packages.

Secretary-General Lee Tai-Hsin emphasised the strategic importance of the MATTA Fair as a platform to strengthen tourism ties with Malaysia. 

During the visit, the Taipei delegation met with Selangor Local Government and Tourism Committee Chairman Datuk Ng Suee Lim, MATTA President Nigel Wong, and MCTA President Patrick Law to explore opportunities for tourism collaborations between key Malaysian cities and Taipei. The goal was to boost visitors to Taipei and grow tourism revenue.

Commissioner Wang Chiu-Tung noted that the Taipei Pavilion showcased the city’s wide range of attractions, including new sites like the Taipei Dome, seasonal events such as the Hot Spring Season as well as marathons scheduled during autumn and winter. The spotlight at the fair shone on major celebrations such as Taipei’s New Year’s Eve celebrations and the 2025 Taipei Lantern Festival. 

Centara wins workplace award

BANGKOK, 10 September 2024: Centara Hotels & Resorts has been awarded Bronze in the ‘Excellence in Workplace Culture’ category at the prestigious HR Excellence Awards Thailand 2024

This recognition underscores Centara’s commitment to fostering a positive and supportive workplace environment that enhances employee engagement, productivity, and retention.

It follows Centara’s success at the end of last year when the company received the Kincentric Best Employers — Thailand 2023 award, further cementing its position as a leader in human resources management within the hospitality industry.

“We are honoured to receive this award as a testament to our dedication to our people and our commitment to growing together. By ensuring our team members are well-cared for, we enable them to pass on that positivity to our guests, creating memorable experiences for all,” stated Centara Hotels & Resorts Executive Vice President of Human Resources Siriwan Wangthamrong. “I’m incredibly proud of the projects we’ve spearheaded to strengthen our workplace culture at Centara, and we’re already looking ahead to how we can further improve and aim for even greater success next year.”

The Excellence in Workplace Culture category recognises organisations that strongly commit to diversity and inclusion, implement effective communication and collaboration strategies, and prioritise employee well-being and development.

The HR Excellence Awards 2024, Thailand, held its grand gala in Bangkok on 23 August 2024. Now in its fourth year, the event celebrated exceptional achievements in human resources across 37 diverse categories, with Centara’s bronze award highlighting its standing among key industry players.
For more information about Centara Hotels & Resorts career opportunities, visit HERE.

New Pandaw ship sails Kerala Backwaters

SINGAPORE, 10 September 2024: Pandaw will introduce a new-build river ship to sail its Kerala Backwaters cruise in South India starting October 2025.

The 10-cabin Kochi Pandaw has been specially designed for this specific cruise route while maintaining the much-loved classic Pandaw cabin and wraparound promenade decks. It will be Pandaw’s fourth ship in India and reflects the increasing demand for cruises on India’s iconic rivers and waterways.

The Kochi Pandaw will be built in a Kochi yard under the supervision of the Pandaw build team, which will be the fruit of an exciting collaboration between Pandaw managers and Kochi-based specialist naval architects. 

Many Pandaw loyal guests are expected to combine this route with a river expedition on the Ganges or Brahmaputra, where Pandaw is well established as the premier operator. The Kerala backwaters offer an incredible diversity of culture in addition to breathtaking scenery, beaches and southern Indian cuisine.

The Kochi Pandaw will operate an eight-day weekly circular itinerary from Kochi port. It will visit the main towns and remote areas of the backwaters with its 900 km of waterways connecting rivers with lakes. There will be exciting visits to ancient churches, Hindu temples, artisan villages and the legendary beaches of the Malabar coast. 

Cochin International Airport has flights connecting to Europe with Middle Eastern airlines and direct flights to most Southeast Asian cities, in addition to domestic flights connecting to most major Indian cities.

The airport is served by 28 airlines that fly to 52 airports worldwide. Numerous flights from aviation hubs in the Middle East, with Dubai leading with 203 flights monthly to Cochin, are available. Frequent connecting flights from Europe via airports in Abu Dhabi, Doha, Muscat, and Kuwait are also available.

In Southeast Asia, Kuala Lumpur has the most flights to Cochin on AirAsia, Batik Air and Malaysia Airlines. There are also flights from Bangkok’s two airports, DMK and BKK, on AirAsia, Thai Lion and THAI. Air India flies direct from Cochin to London, offering three-weekly flights.  

For more information visit www.pandaw.com 

The Kerala Backwaters
KOCHI – THOTTAPALLI – KOCHI
Seven nights
FROM USD4,950 PP

For more information on Kerala Backwaters: https://pandaw.us3.list-manage.com/track/click?u=2db7eb23b51745f1cfeb8b440&id=0c55075052&e=44c98c9747

Jazeera tempts early birds with a discount

SINGAPORE, 10 September 22024: Jazeera Airways believes early bird bookers should be rewarded — the earlier you book, the greater your savings.

In its latest promotion posted on the Kuwaiti airline’s Facebook page, if you book 91 to 120 days in advance, you get 30% off. The discount shrinks to 20% for bookings made 61 to 90 days upfront, and for bookings made 45 to 60 days in advance, the discount stands at 10%

To gain the discount, you must use promo code J9EARLY when booking before the sale ends on 14 September. 

The airline flies to destinations in central and South Asia, as well as Africa, from its home base in Kuwait.

Flight Network

About Jazeera Airways
Established in April 2004, Jazeera Airways is the first non-government-owned airline in the Middle East and continues to be one of the few private airlines based there. The airline is listed on Boursa Kuwait and serves more than 60 destinations in the Middle East, Central and South Asia, Europe, and Africa from its single hub in Kuwait. The airline operates a fleet of leased Airbus A320 and A320neo aircraft with a single-class cabin. Jazeera Airways owns and operates its terminal at Kuwait International Airport – Terminal 5 (T5).