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Rhb Bank backs MATTA Fair Penang

GEORGE TOWN, PENANG, 6 MAY 2025: The Malaysian Association of Tour and Travel Agents (MATTA) Penang Chapter confirms RHB Bank as the Exclusive Platinum Sponsor of the MATTA Fair Penang 2025, which will take place on 24 to 25 May 2025 at the Setia SPICE Arena.

The event should welcome over 85,000 visitors and generate an estimated MYR78 million in total sales, making it the leading travel fair in Northern Malaysia, MATTA reports.

As the exclusive Platinum Sponsor, RHB Bank will unveil a comprehensive suite of travel-focused financial offerings, including exclusive travel perks tailored for today’s increasingly mobile and experience-driven consumers.

“RHB Bank’s strong presence and commitment to customer-centric financial solutions make them the ideal partner for MATTA Fair Penang 2025,” said MATTA Fair Penang 2025 Organising Chairman Datuk Hamzah Rahmat.

“The MATTA Fair Penang has always been more than a travel exhibition — it’s a platform for growth, innovation, and opportunity. With RHB Bank as our Exclusive Platinum Sponsor, we’re empowering our exhibitors and giving travellers practical tools to make their journeys more affordable, seamless, and rewarding. RHB’s exclusive offerings add real value to the travel planning process, making their cards a must-have for anyone serious about travel.”

With exclusive deals, financial flexibility, and travel-enhancing perks, RHB cards are fast becoming the preferred choice for savvy travellers and industry professionals alike. Visitors to MATTA Fair Penang 2025 can apply for RHB cards on the spot to immediately benefit from the fair’s attractive holiday deals.

As the exclusive Platinum Sponsor, RHB aims to support travellers and travel industry players in unlocking exciting journeys through smart, accessible, and rewarding financial solutions. Penang was chosen as the ideal location for this year’s MATTA Fair due to its strategic position, strong connectivity via the Penang International Airport, and global appeal as a tourism hub. 

The state is also home to the UNESCO World Heritage Site of George Town, drawing interest in both the fair and inviting visitors to explore the rich heritage, culture, and charm of the destination itself.

Visitors can look forward to offers, including discounts of up to MYR1,500 when purchasing flight tickets and hotel accommodation with RHB Visa Cards/-i through RHB’s dedicated travel partner. 

Additionally, visitors who open an RHB Multi Currency Account/-i and Multi Currency Visa Debit Card/-i can win up to MYR20,000 in cash prizes.

RHB Managing Director of Group Community Banking Jeffrey Ng Eow Oo commented: “We’re thrilled to be part of the MATTA Fair, bringing Malaysians exclusive travel deals and tailored financial solutions to help turn travel dreams into reality. Whether it’s a weekend getaway or an international adventure, we’re here to help Malaysians explore more, making every step of the journey more convenient, secure and rewarding.”

Admission to the MATTA Fair Penang is free, and all are welcome to attend to take advantage of incredible offers and find inspiration for their next journey.

For more information and updates on the event, visit the MATTA Fair’s website and social media platforms on the Facebook page MATTA Fair Penang.Website: MATTA Fair

Etihad and China Eastern Airlines start JV flight

ABU DHABI, 6 MAY 2025: Etihad Airways, the national airline of the United Arab Emirates, and China Eastern Airlines officially launched joint venture flights during the Arabian Travel Market (ATM) in Dubai last week.

The launch followed the arrival of China Eastern’s inaugural MU237 flight from Shanghai to Abu Dhabi on 28 April, which was celebrated with a welcome ceremony at Zayed International Airport. 

Photo credit: Etihad. Etihad Airways and China Eastern Airlines launched their joint venture (JV) at the Arabian Travel Market (ATM) in Dubai last week.

The service starts with four weekly frequencies and will increase to a daily frequency starting 12 September 2025, further boosting connectivity between the UAE and China.

Building upon the launch of the joint venture, the two airlines signed a new agreement with their respective loyalty programmes at the Arabian Travel Market on 29 April. Starting 1 June 2025, Etihad Guest and Eastern Miles programme members can earn and redeem miles across both airlines’ global networks — unlocking greater value and seamless travel experiences for loyalty members.

The Etihad Airways – China Eastern Airlines JV, initially announced in June 2024, has now become operational, offering seamless connectivity and a stronger combined network. This JV signifies the long-standing ties between the UAE and China by offering expanded travel options and seamless travel experiences for passengers between major Chinese cities like Shanghai, Beijing, Guangzhou, Xi’an, and Kunming, and key cities in the UAE and across the Middle East and Africa regions.

Etihad Airways Chief Revenue and Commercial Officer Arik De said: “The official launch of our Joint Venture with China Eastern is a major leap forward — not just for our two airlines, but for the future of both the UAE and China. By combining our networks and aligning our loyalty programmes, we’re not only expanding choice and connectivity for our guests, but also setting the foundation for a new era of cooperation, innovation, and shared success across our markets.”

Wan Qingchao, Executive Vice President of China Eastern, stated: “The launch of the Shanghai-Abu Dhabi route and the implementation of the joint business cooperation with Etihad Airways are key achievements in advancing our shared vision under the Belt and Road Initiative. Backed by a modern Zayed International Airport, we will further enhance our transit capabilities and improve passenger travel convenience.”      

The partnership is the first Joint Venture between a Middle Eastern airline and a Chinese airline, setting a precedent for future bilateral aviation agreements. Both airlines will continue to align in areas including codeshare flights, joint marketing initiatives, and customer experience enhancements.

The new China Eastern flight operates four times weekly (Mondays, Wednesdays, Thursdays, and Saturdays), with a one-way flight duration of approximately 9 hours and 20 minutes. The A330 aircraft has high-speed inflight Wi-Fi, enabling passengers to stay connected throughout the journey.

India’s travel firms gift wrap Mother’s Day trips

DELHI, 6 MAY 2025: Mother’s Day in India, celebrated on 11 May, is becoming an important date, with many families planning trips to celebrate and show appreciation for their mothers. 

While not a major, widely celebrated national holiday like in some other countries, Mother’s Day is a significant occasion for urban Indian families to bond and create memories together. The country’s tour operators, travel firms and online travel agencies promote holiday packages and deals focusing on family and appreciation and even pitch “mom-cations” where family members gift mothers a solo trip to India’s most popular destinations.

An extensive Google search focusing on the impact of Mother’s Day on travel bookings in India suggests a positive connection, resulting in a noticeable increase in travel bookings around this period.” 

Two of India’s leading travel firms, Thomas Cook and SOTC, plus online travel sites giants, — MakeMyTrip, Yatra, and HappyEasyGo — feature holiday packages to popular domestic destinations such as coastal regions, hill stations, cultural hubs and wellness retreats linked to Mother’s Day gifts. 

Travel during Mother’s Day is primarily family-oriented, although there is a growing demand for solo trips and getaways for mothers. Domestic travel bookings tend to be more spontaneous bookings finalised in the week before Mother’s Day. In contrast, international travel requires more planning and bookings are usually confirmed two weeks in advance.

Travel companies actively leverage the significance of Mother’s Day through targeted promotions and marketing campaigns, which likely contribute to the observed increase in bookings. It suggests that Mother’s Day is becoming an increasingly important calendar date for the Indian travel industry. 

Setting the context

Increases in holiday bookings leading up to Mother’s Day, 11 May, must be viewed in the context of the travel industry’s remarkable recovery and growth trajectory following the  Covid-19 pandemic. In 2023, India recorded substantial figures for both foreign and domestic tourist visits, with 9.52 million international arrivals and 2509 million domestic visits. World Travel & Tourism Council’s 2024 Economic Impact Research further underscores this recovery, highlighting the pivotal role played by domestic tourism in driving India’s travel sector’s rebound,

Data from MakeMyTrip reveals a 25% growth in the number of individuals taking more than three trips per year in 2023 compared to 2019, Coupled with the rising adoption of digital platforms for planning and booking, creates an environment where specific events like Mother’s Day can have measurable impact on travel patterns. 

India has emerged as a leading market in the online travel space, as evidenced by its largest share of travel app downloads worldwide. Key players in the online travel agency (OTA) landscape, such as MakeMyTrip, Goibibo (now merged), and Cleartrip, have played a crucial role in shaping how Indians plan and book travel. 

Travel firms gift wrap getaways

Travel companies in India promote Mother’s Day getaways, offering various packages and deals. MakeMyTrip suggests travel as a valuable Mother’s Day gift, featuring numerous packages to popular destinations such as Goa, Kerala, and the North East.

MyTicketsToIndia offers discounts on flight bookings for Mother’s Day, particularly for individuals travelling to India from the US. This highlights a trend of Non-Resident Indians (NRIs) returning to celebrate with their mothers. 

Thomas Cook also promotes specific travel destinations and packages for Mother’s Day, including relaxing spa breaks in Kerala and beach vacations in Pondicherry. 

Popular destinations 

The research material reveals various destinations popular for Mother’s Day travel within India. 

MakeMyTrip suggests Goa, Kerala, and the Northeast as ideal locations for trips with mothers, offering a blend of relaxation, cultural experiences, and scenic beauty. 

Times Now highlights several “mom-cation” spots known for their tranquillity, including Mary Budden Estate in Binsar (Uttarakhand), Aahana Resort Corbett (Uttarakhand), Ananda In The Himalayas (Uttarakhand), Aramness Gir (Gujarat), and Tilar Siro Andamans in Havelock Island (Andaman).

Travel + Leisure Asia recommends a broader selection of picture-perfect destinations such as Darjeeling, Meghalaya, Jaipur, Goa, Puducherry, Hyderabad, Kerala, and the Andaman and Nicobar Islands.

Times of India points to Palampur, Kumarakom, Manali, Landour, Darjeeling, Bandhavgarh National Park, and Mahabaleshwar as fun trip ideas for Mother’s Day weekend, catering to different preferences like hill stations, backwaters, wildlife, and serene getaways.

Tripoto suggests experiential travel options like spa retreats in the Himalayas, hiking trips in Chikmagalur’s coffee regions, road trips in Himachal Pradesh (Delhi-Kufri), getaways to Ladakh and McLeod Ganj, visits to Dilwara Temples in Rajasthan, and Ayurvedic treatments in Kerala.

Travel agencies like Thomas Cook and SOTC actively promote destinations such as Kerala, Pondicherry, Haridwar-Rishikesh, the North East, Mussoorie, and the Andaman Islands for Mother’s Day travel.

State-level tourism statistics often align with the popularity of these suggested destinations. Kerala and Goa, frequently mentioned as preferred locations, consistently show high overall tourism activity.

Kerala recorded 21.87 million domestic tourist visits in 2023, while Goa welcomed over 10.4 million tourists in 2024. 

Family travel

Family-oriented trips characterise Mother’s Day travel in India. MakeMyTrip’s reports highlight a notable surge in family travel bookings. In 2023, family travel bookings experienced a substantial 64% increase compared to the previous year. This strong growth suggests a growing preference among families to travel together, with adult children taking their mothers on a memorable getaway to celebrate the occasion. 

Alongside family travel, there is a growing trend of “mom-cations” – solo trips or getaways with female friends specifically for mothers.

Several Google search sources emphasise the increasing desire among mothers for dedicated “me-time” and rejuvenation through travel, either independently or in the company of other mothers. 

There are also more travel tips tailored explicitly for senior women who are interested in exploring the world solo. This indicates that older mothers are also increasingly embracing the idea of independent travel for leisure and personal fulfilment.

Booking patterns and lead times

MakeMyTrip’s data indicates that most domestic flights are booked less than a week before the intended travel date.

Specifically, 46% of domestic flight bookings are made within this short lead time. Approximately half of all international flight bookings are made at least two weeks before the travel date. This suggests that individuals planning international trips for Mother’s Day, such as NRIs visiting India, are likely to book their travel arrangements further in advance, possibly due to visa requirements, longer travel distances, and higher overall costs.

The lead times for booking accommodations show a similar pattern to flight bookings. For domestic leisure hotel bookings made through MakeMyTrip, 56% are finalised less than a week before the travel date. This aligns with the trend of last-minute domestic flight bookings, suggesting that travellers planning domestic Mother’s Day trips might also wait until closer to the date to book their hotels. 

For international hotel bookings, 33% are made at least 30 days in advance. This mirrors the booking pattern for international flights, implying that those travelling internationally for Mother’s Day are more likely to plan and book their accommodations well ahead of time.

Mother’s Day Travel Promotions by Indian Travel Companies

Responding to Mother’s Day travel trends and bookings in India’s travel space, Thomas Cook (India) Ltd President & Country Head – Holidays, MICE, Visa, Rajeev Kale, commented: “Indian consumers are increasingly choosing to celebrate special occasions like Mother’s Day through experiences rather than traditional gifts. Travel offers the perfect solution — to express appreciation for mothers while providing the dual benefit of rejuvenation and quality me-time. This year, tranquil, wellness-focused domestic destinations — such as the backwaters of Kerala, retreats in Kumarakom, scenic Wayanad, and coastal escapes in South Goa and Pondicherry; also cooler climes of Himachal/ Uttarakhand, Munnar, Coonoor — are in demand. 

“International short-haul favourites include Dubai, Abu Dhabi, Oman, Thailand, Malaysia and Vietnam due to their easy connectivity, cultural offerings, and unique experiences.

“Mother-daughter trips are also seeing an uptick this Mother’s Day with fun experiences like learning the art of Muay Thai/kickboxing in Thailand, a luxurious K-Beauty escapade in Korea or vespa-tours in Singapore. Travel is no longer just about leisure; it’s a thoughtful way to reconnect and create cherished memories.”

SOTC Travel President & Country Head – Holidays & Corporate Tours, SD Nandakumar added: “The approach to gifting on occasions such as Mother’s Day is transforming, with a strong preference emerging for meaningful, experience-led celebrations. Travel is increasingly viewed as a thoughtful and contemporary gift fostering wellness and togetherness. There is strong interest in hill destinations like Munnar, Darjeeling, and Coorg, as well as curated stays in plantation bungalows, heritage villas, and nature-focused resorts that offer a deeper, more immersive experience. 

“Short international getaways — such as Bali for its wellness appeal, the Maldives for exclusive island escapes, and Abu Dhabi for its balance of luxury and culture — are also seeing robust demand. This trend underscores a broader shift toward experiential gifting, where travel serves not just as a getaway, but as a shared journey of bonding, relaxation, and gratitude.”

Dusit targets May opening for Hanoi hotel

BANGKOK, 1 May 2025: Dusit Hotels and Resorts, the hotel arm of Dusit International, has announced the upcoming opening of Dusit Le Palais Tu Hoa Hanoi — a refined urban sanctuary set to welcome guests from 9 May 2025 in the heart of the Vietnamese capital.

Marking Dusit’s debut in Hanoi and its second managed hotel in Vietnam following the success of Dusit Princess Moonrise Beach Resort Phu Quoc, the new property brings Dusit’s signature Thai-inspired gracious hospitality to the tranquil shores of West Lake, offering an elegant blend of modern luxury and timeless Vietnamese charm. 

Inspired by the legacy of Princess Từ Hoa, a royal figure celebrated for her pioneering contributions to the silk industry in the Nghi Tàm area near West Lake, the hotel captures the spirit of craftsmanship, community, and cultural pride that defines the neighbourhood.

A daughter of Emperor Lý Thần Tông, who reigned from 1128 to 1138, Princess Từ Hoa famously left the royal court to cultivate mulberry trees and teach silk weaving to the local people. Her legacy lives on in the area’s continued association with quality craftsmanship – and now, in the design and spirit of Dusit Le Palais Tu Hoa Hanoi, where traditional elegance is thoughtfully reimagined for the modern era. 

The hotel, comprising 207 rooms and suites with panoramic views of the lake or city skyline,  has been designed as a serene retreat for business and leisure travellers alike. Each space combines contemporary comfort with subtle Vietnamese detailing, all enhanced by the intuitive service and warm hospitality for which Dusit is known.

Guests can enjoy a curated collection of dining experiences celebrating both local and international flavours. Soi Restaurant showcases bold and authentic Thai cuisine, while Vinci Italian Restaurant and Rooftop Bar offers refined Italian fare alongside sweeping city views. Phở Lụa presents a cosy al fresco setting dedicated to Vietnam’s beloved noodle soup, and Dusit Gourmet provides an inviting space for artisanal pastries, afternoon tea, and freshly brewed coffee. The hotel also features four private dining rooms designed for exclusive gatherings and VIP occasions.

Alongside a fully equipped gym and spaces for wellness activities, the hotel also offers three elegant ballrooms and a rooftop event space with spectacular views over West Lake – ideal for weddings, corporate functions, and social celebrations.

“We are honoured to expand our presence in Vietnam and bring Dusit’s distinctive Thai-inspired gracious hospitality to Hanoi for the very first time,” said Dusit International Chief Operating Officer Gilles Cretallaz. 

“Inspired by the remarkable legacy of Princess Từ Hoa, Dusit Le Palais Tu Hoa Hanoi is much more than a new hotel — it celebrates cultural heritage, artistic spirit, and heartfelt service. By seamlessly blending Vietnamese tradition’s elegance with Thai hospitality’s warmth, we aim to create enriching experiences that resonate deeply with our guests and foster meaningful connections with the local community.”

Located on Au Co Street, just a 20-minute car drive from Noi Bai International Airport, Dusit Le Palais Tu Hoa Hanoi provides easy access to many of the city’s cultural landmarks and attractions.

The hotel is offering a special Princess’ Welcome package exclusively for Dusit Gold members to celebrate its opening. Benefits include exclusive rates, a bespoke welcome drink, daily breakfast for two at Soi Restaurant, early check-in, late check-out, and a complimentary room upgrade (subject to availability), plus up to 25% off dining.

Dusit Gold membership is free and available online at dusit.com/enrollment. Members enjoy a wide range of year-round privileges at participating Dusit Hotels and Resorts worldwide.

For reservations and enquiries, visit dusit.com/dphv or contact [email protected].

About Dusit Hotels and Resorts

Dusit Hotels and Resorts is the hotel arm of Dusit International, one of Thailand’s leading hotel and property development companies. The group’s portfolio of hotels, resorts, and luxury villas includes close to 300 properties operating under eight brands (Devarana—Dusit Retreats, Dusit Thani, Dusit Suites, Dusit Collection, dusitD2, Dusit Princess, ASAI Hotels, and Elite Havens) in 18 countries worldwide.

About Dusit International
Dusit International, or Dusit Thani Public Company Limited (DUSIT), is a leading hospitality group listed on the Stock Exchange of Thailand. Its operations comprise five distinct yet complementary business units: Dusit Hotels and Resorts, Dusit Hospitality Education, Dusit Foods, Dusit Estate, and Hospitality-Related Services.

Sabah reports strong sales at MATTA Fair

KUALA LUMPUR, 1 May 2025: Sabah Tourism Board reports the recent national Matta Fair Kuala Lumpur hosted in Kuala Lumpur delivered a significant increase in holiday consumer sales, recording a booking turnover of around MYR4.5 million, a positive increase of 46% when compared with previous editions of the MATTA Fair.

In its post-show evaluation, the Sabah Tourism Board reported that 43 Sabah travel agents participated in the fair, which was led by the Sabah Tourism Board (STB) as the anchor for promoting the destination in the Sabah pavilion and destination zone at the show.

Matta Fair crowds at the Sabah Tourism booth.

STB also debuted two local brands from Sabah; Chanteek Borneo showcased various clothing and textile designs with traditional Sabah motifs, while Uinah introduced the health benefits of its refreshing locally crafted drink made from locally sourced ingredients harvested sustainably in Sabah. Both brands received favourable responses from the Matta Fair attendees.

STB CEO, Julinus Jeffery Jimit, attributed the success to the dedication and active participation of Sabah’s tour and travel agencies, which reflects the Sabahan camaraderie in promoting the state’s tourism industry together with STB.

Sabah Tourism continued its strong commitment to enhancing its destination promotional efforts for Sabah in the domestic and international markets, including active participation in major travel events like the Matta Fair. This effort echoes the STB  ‘Explore Sabah’ campaign leading to Visit Malaysia Year 2026.

STB’s booth theme, ‘Explore Sabah Dulu Bah,’ encouraged visitors to redeem travel rebate vouchers up to MYR100.00. Every purchase required a minimum MYR600 deposit in a single receipt.

To encourage visitors to choose community-based tourism (CBT) products, additional MYR50.00 travel rebate vouchers per person rather than per package were offered to CBT product buyers.

Julinus also launched Sabah Tourism’s new Augmented Reality Map (AR Map), which is available for both the Sabah Map and the Kota Kinabalu City Map. Users can scan a barcode on the maps to unlock more information about key attractions. The maps offer an interactive experience, complete with helpful guidelines and animations.

This latest promotional material is part of STB’s initiatives to make exploring Sabah a more immersive, engaging and accessible experience.

Physical copies of the map were distributed to attendees at the Matta Fair and are available for download from the Sabah Tourism Board’s official website.

Earlier, in August last year, Sabah Tourism launched a digital careline chatbot called Avantang, which provides round-the-clock access to essential travel information and assistance. This facility is accessible from the Sabah Tourism website, WeChat account or WhatsApp number +6019-9392121 .

For more information on Sabah tourism visit: www.sabahtourism.com 

Emirates and PAL explore code-shares

DUBAI, 1 May 2025: Emirates and Philippine Airlines (PAL) met at the Arabian Travel Market in Dubai to explore a potential expansion of their partnership with the shared goal of offering more convenient schedules and improved services to the travelling public.

Emirates and PAL agreed to consider the possibility of a reciprocal code-sharing agreement on flights between the Philippines and Dubai and selected routes beyond the Dubai and Manila gateways. 

A code-sharing partnership could give travellers better connectivity to new and exciting destinations beyond each airline’s network, with the convenience of a single ticket, one competitive fare, and one baggage policy for their entire journey.

Both carriers will also explore opportunities to enhance their cargo interline cooperation, exchange best ground handling, catering, maintenance, and technical training practices, and organize joint familiarization trips for key media and trade stakeholders. 

Emirates and Philippine Airlines first signed an enhanced interline agreement in March 2023 and have been seamlessly connecting travellers to ten domestic points via Cebu and Clark and nine international points via Dubai. Passengers have thus enjoyed hassle-free travel journeys across the two airlines’ networks, with convenient baggage check-through to their final destinations.

Emirates launched services to Manila in 1990 and has progressively grown its operations to include a circular service to Cebu and Clark. The airline currently serves the Philippines with 28 weekly flights, offering approximately 22,700 weekly seats to and from Dubai and connecting travellers to over 140 destinations across the airline’s global network.

The airline recently opened its first Emirates World Store in Southeast Asia in Manila, reinforcing its commitment to providing Filipinos with high-quality service from booking to boarding.

For airline information and to make bookings, visit www.emirates.com.

Europe’s hotel pipeline activity slows

SINGAPORE, 1 May 2025: Europe is the only region that showed a year-over-year decrease in overall pipeline activity at the end of the first quarter, according to CoStar’s March 2025 pipeline data. 

CoStar is a leading provider of online real estate marketplaces, information, and analytics for property markets.

Europe

In construction: 173,961 rooms (+0.9%)
Final Planning: 77,252 rooms (-22.6%)
Planning: 176,295 rooms (+9.9%) 
Total Under Contract: 427,508 (-1.2%)
Germany leads Europe in total rooms in construction (26,117), closely followed by the United Kingdom (24,115).

Asia Pacific

In construction: 533,937 rooms (+6.2%)
Final Planning: 43,763 rooms (-60.2%)
Planning: 389,767 rooms (+34.9%)
Total Under Contract: 967,467 (+7.3%)
Among countries in the region, China (332,325) led in construction activity, followed by Vietnam (38,783) and India (38,228).

Middle East & Africa

In construction: 103,038 rooms (-7.0%)
Final Planning: 28,215 rooms (-22.0%)
Planning: 97,813 rooms (+20.3%)
Total Under Contract: 229,066 (+0.4%)
Most of the region’s pipeline activity is focused in the Middle East. Saudi Arabia (42,800) and the United Arab Emirates (16,019) have the most rooms in construction.

Americas

In construction: 194,823 rooms (-5.4%)
Final Planning: 306,396 rooms (+3.4%)
Planning: 423,746 rooms (+11.9%)
Total Under Contract: 924,965 (+5.0%)
The US (144,760) holds the majority of rooms in construction in the region. After the US, Mexico (13,891), Canada (10,374) and Brazil (5,407) show the highest number of rooms in construction.

For more information about the company and its products and services, visit costargroup.com

GHA research: Keep loyalty points simple

DUBAI, UAE, 1 May 2025: New research from Global Hotel Alliance (GHA) identifies three trends shaping the future of hotel loyalty — simplicity, personalisation, and experiences over discounts.

Independent hotel loyalty programmes that deliver on these fronts are gaining ground on their larger counterparts. The GHA study reveals that travellers prefer clarity, flexibility, and meaningful travel experiences over traditional models built around rigid point systems.

Photo credit: GHA. Global Hotel Alliance Executive Vice President of Strategy Kristi Gole.

GHA’s newly released report, ‘What Travellers Want Most From Loyalty Programmes,’ highlights a shift in traveller expectations. There is also rising demand for intuitive loyalty schemes that deliver genuine value and are easy to use.

With hotel guests overwhelmed by a proliferation of loyalty options — many laden with constantly shifting rules, point valuations, and redemption restrictions — simplicity is emerging as a key differentiator. Programmes that are easy to understand and engage with are winning favour.

GHA Discovery, operated by GHA, an alliance of independent hotel brands, delivers personalised, high-value experiences at more than 850 hotels across 45 brands in 100 countries.

Global Hotel Alliance Executive Vice President of Strategy Kristi Gole commented: “Travellers are telling us loud and clear they want loyalty programmes that are simple, transparent, and actually make their stays better. They’re looking for benefits that feel personal, immediate, and valuable. GHA Discovery is responding to that call.”

The top three trends redefining hotel loyalty

Simple and seamless

Loyalty is no longer about accumulating points over time. It’s about ease and immediacy. GHA Discovery continues outperforming legacy schemes with its flexible ease of earning and redeeming D$, including online redemptions, bonus promotions, D$ bids for prizes, and the option to transfer or donate D$. Members surveyed identified it as a top programme feature in line with the growing traveller demand for flexibility and choice.

Make it personal

Travellers today expect loyalty to go beyond transactional benefits. They seek programmes that recognise them as individuals – offering relevant perks, curated experiences, and tailored communications that reflect their preferences and travel patterns. This desire for personalisation spans the entire journey from pre-stay recommendations to in-stay recognition and post-stay engagement. It’s about adapting to their lifestyle and delivering experiences that feel designed just for them.

It’s all about experiences

Experience-enhancing perks are driving stronger engagement than traditional discounts. 73% of travellers surveyed by GHA value tangible benefits like room upgrades, complimentary breakfast, and late check-out over monetary savings.

Diving deeper into the research, a more nuanced picture of what drives satisfaction and loyalty emerges.

41% value on-property perks the most — such as upgrades, breakfast, late checkout, and member rates.

25% prioritise earning and spending D$, appreciating the ability to use them globally, access exclusive promotions, and even buy or bid on rewards.

19% highlight member privileges — including member rates, status sharing, concierge access, and benefits with partners.

15% appreciate Live Local benefits — dining and spa discounts, no-stay-required access to hotel amenities, curated local experiences, community events, and more.

A strong desire for an enhanced experience influences behaviour, with more than 80% of respondents saying they would join a loyalty programme if it guaranteed a room upgrade and included breakfast.

For more information, check the direct link to the full report here

Air India expands Tokyo flights

NEW DELHI, 1 May 2025: Air India will expand flights between Delhi and Tokyo Haneda from four weekly flights to daily starting 15 June 2025. 

The move builds on Air India’s recent shift to Tokyo’s Haneda Airport (from Narita) on 31 March 2025, which reduced travel time to Tokyo Station to approximately 30 minutes. The daily flights, operated with Air India’s Boeing 787-8 Dreamliner aircraft, provide passengers with faster access to central Tokyo, as Haneda Airport is just 18 km from downtown Tokyo.

Photo credit: Air India. Delhi-Tokyo Haneda service goes daily.

“Expanding our Delhi-Tokyo Haneda service to daily flights reflects Air India’s commitment to meeting the rising demand for travel between India and Japan,” said Air India Chief Commercial Officer Nipun Aggarwal. “This daily service, combined with our deepened codeshare partnership with All Nippon Airways, makes it easier for our guests to explore Japan and connect conveniently to other destinations in the country beyond Tokyo.”

Through Air India’s expanded codeshare with Star Alliance partner All Nippon Airways (ANA), Air India guests can connect from Tokyo Haneda to six major Japanese cities — Fukuoka, Hiroshima, Nagoya, Okinawa, Osaka, and Sapporo — on a single ticket with baggage checked through to their final destination.

The daily flights enable seamless connections to domestic Indian destinations like Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, and Pune, as well as international routes across Asia and Europe.

Flight schedule, effective 15 June 2025

AI358 departs Delhi (DEL) at 2020 and arrives in Tokyo Haneda (HND) at 0755 plus a day.
AI357 departs Tokyo Haneda (HND) at 1150 and arrives in Delhi (DEL) at 1725.

Bookings for Air India’s Delhi-Tokyo Haneda flights are open on all channels, including Air India’s website, mobile app, and through travel agents.

Messe Berlin opens a subsidiary in India

MUMBAI, 1 May 2025: Messe Berlin confirms the official launch of Messe Berlin India, a newly incorporated subsidiary that underscores the company’s long-term commitment to one of Asia’s fastest-growing markets. 

Headquartered in the Delhi NCR region, the new entity will serve as a strategic base for expanding ITB India and launching future projects tailored to the Indian market. 

Photo credit Messe Berlin: ITB India is Messe Berlin’s flagship travel trade event for India and South Asia markets.

With this establishment, Messe Berlin reinforces its vision of India as a regional hub for innovation, collaboration, and sustainable business growth within the exhibition and events industry.

“Messe Berlin’s presence in India reflects our strategic intent to strengthen our international reach by being where the growth is evident,” said Messe Berlin CEO Mario Tobias. “India is a key market for us — vibrant, diverse, and full of opportunities. With Messe Berlin India, we are laying down long-term foundations to build strong partnerships, support local industries, and elevate our global platforms,”  

Messe Berlin’s Vice President Asia Pacific, Katrina Leung, currently leads the company’s regional operations as Managing Director of Messe Berlin Asia Pacific, based in Singapore. She will additionally head the newly established subsidiary as Managing Director of Messe Berlin India, overseeing its strategic growth and operations.

“Messe Berlin India marks an exciting new chapter for us. India is one of the most dynamic and promising markets, and having a presence here allows us to deepen our engagement and better serve our partners, exhibitors, and visitors. ITB India has already laid the foundation, and with this milestone, we are committed to expanding our footprint and contributing to the growth of India’s trade fair landscape,” Leung explained.

Local springboard for future fair projects

As Messe Berlin’s official representative office in India, the subsidiary will be pivotal in driving local business development, acquiring new exhibitors and strategic partners, and supporting customer outreach and service. In addition, the subsidiary will act as a launchpad for future trade fair initiatives specifically designed to meet the needs and opportunities of the Indian market.

Travel Trade Show held in Mumbai

ITB India, inaugurated in 2023, continues as the flagship event under the new subsidiary. Held annually, ITB India is a three-day B2B travel trade show and convention that connects the global travel and tourism industry with the Indian market. 

Alongside MICE Show India, Travel Tech India, and the ITB India Conference, ITB India is a platform to forge new partnerships, strengthen existing ties, and capitalise on the fast-growing potential of the Indian and South Asian travel economies. 

The show hosts key players from the MICE, Leisure, Corporate Travel, and Travel Technology sectors. The upcoming edition, ITB India 2025, will take place from 2 to 4 September 2025 at the Jio World Convention Centre in Mumbai.