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TAT booster shot will speed up recovery

PHUKET, 10 June 2022: Thailand’s tourism industry needs a booster shot, and the Tourism Authority of Thailand intends to administer a massive sales and marketing jab to accelerate recovery.

Tourism Authority of Thailand governor Yuthasak Supasorn commented on the opening day of the Thailand Travel Mart Plus (TTM+), saying he was “pushing for the country’s tourism recovery with plans referred to as a ‘booster shot’ to stimulate international markets. The key focus is to bring back airlines’ seats and reach out to target markets by conducting roadshows.”

The Thailand Travel Mart Plus (TTM+) 2022, hosted in Phuket, closes Friday, 10 June, after a conference and networking trade show that lasted three days.

Yuthasak said he had different plans to propose to the government, but the core element requires a THB100 million budget to help speed up the tourism recovery.

Following the easing of travel restrictions, TAT targets tourism to climb to around 25% of pre-Covid levels by the end of the year and 80% by next year. According to the recent estimates, the agency expects the industry will fully recover no later than 2024. It’s an ambitious undertaking as the country welcomed 39 million visitors during the 2019 pre-Covid era.

But he is confident that TAT’s ‘booster shot’ will stimulate the travel market – pushing tourist arrivals to as high as 10 million by 2022.

“For the booster shot, we are looking at several plans that we will propose to the government, such as bringing back numbers of airlines seats as air capacity is still limited, which raises the cost of travel. TAT offices in overseas countries will discuss and convince international airlines that there’s enough demand for their flights to Thailand. Also, we are looking to conduct roadshows or trade missions, especially in the target markets such as India, the Middle East and Indonesia,” said Yuthasak.

As for increasing air seat capacity, he said efforts would not be limited to just scheduled flights. TAT will work with airlines to promote charter flights or conduct co-marketing to help airlines fill the gap between their expected organic growth and the target.

There is also a  plan to conduct roadshows in priority source market countries. Yuthasak said the Chinese market is showing positive signs as some provinces start to ease travel restrictions and some local authorities are approaching TAT to discuss the possibility of working on the sandbox model with Thailand.

But independent observers who have an ear to the ground in China’s travel market say the reopening date for outbound travel is far from decided as China still adheres to a zero-tolerance policy for Covid-19. It is likely to remain the dominant policy for the remainder of the year so the best-case scenario suggests outbound travel may revive during the Chinese New Year 2023 celebrations (22 January). The worst-case scenario could see outbound travel returning at full throttle in time for the annual golden week holiday in October 2023.

Yuthasak adopts the optimistic forecast, saying that if the situation and related restrictions improve by October 2022, TAT hopes to welcome Chinese tourists by early next year around the Chinese New Year holiday break.

As for the TTM+, he recommends the show expand for the 2023 edition to include a B2C sales session to help sellers capture business directly from the domestic travel market.

Travel Tech Asia returns to an in-person format

SINGAPORE, 10 June 2022: Travel Tech Asia, co-located with ITB Asia and MICE Show Asia, 19 to 21 October, is finalising its lineup of exhibitors and speakers to create a platform that connects travel technology suppliers and buyers, according to show organiser Messe Berlin (Singapore).

After two years, the event returns to its in-person format at the Marina Bay Sands, Singapore, hosted as a virtual event.

Travel Tech Asia conference themes feature speakers covering the must-know topics with relevant case studies linked to the latest developments in AI, AR and VR to the newest technologies in data management and cutting-edge issues touching blockchain, biometrics and super travel apps.

Messe Berlin (Singapore) presents the show as a venue to share insights on the latest travel technology trends, advice on keeping up with the ever-changing tech landscape and many more topics to help the travel industry stay relevant and competitive.

In addition to the series of tech-focused sessions, Travel Tech Asia will feature industry-focused technology talks for the hotel and airline sectors.

​Travel Tech Asia is co-located with ITB Asia and MICE Show Asia, making it part of the largest travel trade show in the Asia Pacific.

For more details visit: https://www.traveltechasia.com/?utm_source=newsletter&utm_medium=edm-09062022&utm_campaign=Travel_Tech_Asia_2022_eNewsletter

Dusit’s wellness stretches out

BANGKOK Thailand, 9 June 2022: Dusit International’s Devarana Wellness experience goes live at the Dusit Thani Hua Hin in Thailand’s popular seaside resort of Hua Hin.

Following recent upgrades, the property is adding wellness-focused activities, services, and facilities under the Devarana Wellness banner.

They include meditation, forest bathing, Muay Thai, Kaoshikii dance, full moon yoga on the beach, and Family Day Retreats. The resort also offers wellness on-demand via an exclusive series of videos.

An Ancient Thai Massage with active stretching costs THB 3,900++ per person for three hours.

A Physical Vitality session focuses on fitness and physical recovery, including fitness classes, personal training, therapeutic massage, and active stretching costs THB 4,500++ per person for 3.5 hours.

Devarana Wellness centres are open at Dusit Thani Laguna Singapore and Dusit Thani Maldives.

Doha’s Centara wins top award

DOHA, 9 June 2022: Centara’s Dalchini receives another award to add to its progressive Indian restaurant accolades.

LUXLife Awards by LUXlife Magazine is a premium lifestyle publication that focuses on a range of topics within the luxury lifestyle industry, featuring articles on; fashion, beauty, fine dining, travel and luxury real estate.

“As the only Michelin starred associated Indian restaurant in Qatar, we are proud to be able to put our restaurant and hotel on the international map with this latest award,” stated Centara’s general manager Sean Spinks. “It’s a continual journey to achieve excellence. This accolade serves to acknowledge that we are on the right path; we will maintain focus and continue to deliver exceptional guest experiences. “

Drawing on the diversity of India’s regional cuisines, the team at Dalchini Restaurant & Bar serves a selection of progressive Indian dishes developed by Michelin starred chef Alfred Prasad. The a la carte menu features both vegetarian and non-vegetarian dishes. Located on the hotel ground floor, Dalchini Restaurant & Bar welcomes guests for lunch, dinner and renowned Dalchini Social Brunch in a soothing modern environment that combines hues of green, splashes of vivid colours and dim lighting.

Executive Chef Karthik Ravi and his team working with Michelin starred chef, Alfred Prasad, developed the exciting new Dalchini menu which is guaranteed to excite you with unique tastes on each plate.

Recently, Dalchini has launched a new menu with new signature favourites, including “Tuna Bhel”, sashimi-grade diced tuna marinated in lime juice served with freshly squeezed watermelon juice, “Dalchini Kebab Smoked Platter”, for the grill, and tandoor appetiser, main classics with a twist “Spice Crusted Salmon”, Chicken tikka shredded “Murgh Khurchan”, and many more.   

Centrally located in Doha’s financial and business district, with easy access to the finest shopping, cultural sights and tourist attractions, Centara West Bay is a short walk from the metro, Corniche, City Center, and new West Bay Public Beach development. Its proximity to other key locations in Qatar, such as Katara, West Bay Lagoon, The Pearl and Bidda Park.

About Centara West Bay Hotel & Residences Doha

Centara West Bay Hotel & Residences Doha offers affordable luxury and features comfortable bedrooms, living and dining areas, and well-equipped kitchens that make the hotel ideal for families, travellers on extended stays and the digital generation. Enjoy services and offerings designed for studios, one, two, three apartments and Penthouses. All units include kitchen amenities, dishwasher, washing and dryer machine, smart TV, iron and iron board, telephone and safe, plus tea and coffee-making facilities. Hotel Culinary journey includes, Dalchini progressive Indian cuisine developed by Michelin starred chef Alfred Prasad. The contemporary Thai Kitchen Restaurant serves Thai Cuisine and International gastronomy, and the Mezze House is a modern Lebanese Resto-lounge serving masterfully handcrafted beverages, delicious mezze and grill platters; the outdoor terrace serves classic Hookah flavours and Sommelier Selection.

(Your Stories: Centara Hotels & Resorts)

Hong Kong extends lifeline for CX loan

HONG KONG, 9 June 2022: Cathay Pacific welcomes the Hong Kong SAR Government’s agreement to extend the drawdown period of the HKD7.8 billion loan facility for a further 12 months until 8 June 2023.

The government provided the bridge loan facility to Cathay Pacific as part of the HKD39 billion recapitalisation announced on 9 June 2020 to help the airline maintain its competitiveness and operations amid the industry-wide downturn due to Covid-19.

“We are grateful to the Hong Kong SAR Government for its ongoing support and its continued confidence in the long-term future of Cathay Pacific despite the short-term challenges of the pandemic. Since the beginning of the Covid-19 crisis, we have remained focused on prudent cash management,” said the airline’s chief executive officer Augustus Tang.

“Despite the difficult operational environment, we have not had to draw down the facility over the past 12 months. The further extension of the drawdown period is greatly appreciated and will provide us with the flexibility to manage our liquidity position.”

According to the airline’s media statement, Cathay Pacific Group’s liquidity remains healthy, standing at HKD30.3 billion as of the end of 2021, compared to HKD28.6 billion at the end of 2020.

Following the recent adjustments to the government’s travel restrictions and quarantine requirements, the airline is progressively adding back capacity, and we expect this will positively impact the airline’s business. Based on the airline’s preliminary assessment, it targets to reduce operating cash burn to less than HKD$0.5 billion per month for the next few months.

Tang noted: “The unprecedented impact of the pandemic has necessitated some very difficult decisions, namely our restructuring in 2020, but through this and our recapitalisation, we have created a more efficient, more competitive and more focused business. We have already recommenced hiring as we plan for the anticipated recovery in Hong Kong and global aviation in the 18-24 month period ahead. As the Hong Kong’s home airline, we remain firmly committed to keeping the Hong Kong hub safely and reliably connected, just as we have for more than 75 years.”

Norwegian lines up animal welfare goals

SINGAPORE, 9 June 2022: Norwegian Cruise Line Holdings Ltd, a leading global cruise company which operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises, is expanding its commitment to responsible sourcing practices, including the legal, ethical and humane treatment of animals within its supply chain.

In support of the company’s global sustainability programme, Sail & Sustain, the company has strengthened its efforts with new standards and goals to promote animal welfare and sustainable sourcing across four key areas: chicken, eggs, pork and seafood.

“We are pleased to strengthen our commitment to animal welfare and responsible sourcing with concrete goals around chicken, eggs, pork and seafood. We recognise our responsibility to be good corporate citizens and our unique position to drive a positive impact across our supply chain,” said Norwegian Cruise Line Holdings Ltd president and chief executive officer Frank Del Rio. “We do not plan to stop here, and we will continue to engage with our diverse suppliers worldwide to promote and encourage sustainable practices, including animal welfare.”

Animal welfare is important to the company and its stakeholders, and the company encourages its suppliers to implement procedures to prevent the mistreatment of animals.

Current goals

100% target for chicken purchased from suppliers in the US and Canada who meet GAP standards by 2024. The company is currently phasing in updated purchasing policies for chicken using standards from the Global Animal Partnership (GAP). These standards define humane treatment for chicken housing and processing. By 2024, we plan to have all chicken purchased in the US, and Canada sourced from suppliers who meet GAP standards.

100% target for cage-free eggs from US suppliers by the end of 2025. For laying hens, cage-free confinement systems are considered to be more humane as they allow greater freedom of movement and space to express more natural behaviours than conventional methods. That’s why the company continues to identify and encourage U.S.-based suppliers to use cage-free environments for their hens.

100% target for gestation crate-free pork by 2025. The company is actively engaging with its suppliers to source only pork products that have been raised without the use of gestation crates.

100% certified sustainable seafood by 2025. The company has made strong progress in purchasing all seafood from certified sustainable sources. More than half of its worldwide seafood purchases were certified by a recognised certification authority, such as the Marine Stewardship Council (MSC), the Aquaculture Stewardship Council (ASC), and the Best Aquaculture Practices (BAP), or the Global Aquaculture Alliance (GAA), in 2019.

“Our strong and diverse supply chain, consisting of nearly 20,000 global suppliers, form the underpinnings of our day-to-day operations,” said Carl Robie, executive vice president of supply chain and logistics of Norwegian Cruise Line Holdings Ltd.

“It’s a natural step for us to align all levels of our business with our global sustainability program, Sail & Sustain, and we are pleased to formally define our Animal Welfare Commitment and outline our overall Responsible Sourcing Mission Statement. Through these initiatives, we can ensure responsible sourcing practices will remain deeply rooted across our entire organisation.”

The company is working with suppliers to increase the availability of cage-free eggs, GAP-certified chicken, gestation crate-free pork and certified sustainable seafood. If the supply needed to reach these goals is not available, the company will continue to work with our supplier partners to continue expanding product availability to meet demand. The company plans to provide progress updates against these goals in its annual Environmental, Social & Governance report.

Please view more details on the Company’s Animal Welfare goals and roadmap, Animal Welfare Commitment and Responsible Sourcing Mission Statement here.

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. (Your Stories Norwegian Cruise Line Holdings)

(Your Stories: Norwegian Cruise Line Holdings Ltd)

TMCs make gains in China’s business travel market

SHANGHAI, 9 June 2022: Trip.com Group’s corporate travel arm, Trip.Biz, has released a white paper delving into the trends defining the reviving corporate travel management sector in mainland China and the marked shift to using travel management companies (TMCs).

The Trip.Biz white paper summarises the recovery of corporate travel according to the latest industry data, focusing on China – the world’s largest corporate travel market.

Global Business Travel Association (GBTA) data shows that China led the world in business travel spending in 2021, after a 38% decline in 2020. As the domestic market recovered, in 2021, China’s business travel spending saw a growth rate of 31.7%, more than double the global growth rate.

The paper shows that 16.3% more companies in China worked with a travel management company) in 2021 compared to 2020, rising by 24.6% in first-tier cities in China such as Beijing, Shanghai and Guangzhou.

According to GBTA forecasts, China’s business travel market is expected to recover and surpass pre-pandemic levels by 2024, with total business travel spending exceeding USD400 billion.

Trip.com Group 2021 earnings data reflects the strong recovery momentum in China’s business travel market. It showed hotel bookings on Trip.Biz grew by nearly triple digits in the fourth quarter and full year of 2021 compared to the same period in 2019.

Accordingly, Trip.com Group increased its corporate travel supply chain investment by 86%, product technology investment by 86% and service efficiency by 110% compared to 2019.

Trip.Biz currently provides travel management services to 13,000 large enterprises and 620,000 small and medium-sized enterprises, among which over 300 are Fortune 500 companies and over 10,000 are Sino-foreign joint venture businesses.

Trip.Biz, as a Trip.com Group brand, is implementing a global growth strategy based on the group’s “Local Focus, Global Vision” approach. Core to this strategy is the efficiency, product selection, service quality and services available on the Trip.Biz app.

“The biggest industry change brought on by the pandemic is the recognition by customers of the true value of TMC offerings. Specifically, the convenience and flexibility of booking, changing and refunding, a one-stop booking experience for all products worldwide, a global travel guarantee and SOS services, and 24/7 multilingual customer support. These are precisely the areas in which online TMCs like Trip.Biz specialise,” commented Trip.Biz chief executive officer Steven Zhang.

“We are actively expanding our overseas service network through partnerships to enable our customers to efficiently connect to our local and global business travel products through the Trip.Biz app anytime, anywhere in the world. We deliver efficiency and choice, offering competitive prices and the highest global service standards, allowing travellers to enjoy a world-class business travel experience.”

Trip.Biz’s international business growth plan aims to build on existing client needs, initially focusing on regional growth across North and Southeast Asia and supporting business clients expanding in the region and globally.

To download the Trip.Biz 2021-2022 Corporate Travel White Paper in full, contact: [email protected].

(Source: Trip.com Group)

Air Astana taps TripAdmit

SINGAPORE, 9 June 2022: Air Astana has appointed TripAdmit to provide tours and activities content as the airline unveils its latest service for web customers.

Air Astana, which operates over 40 domestic and international routes, will be using TripAdmit’s white-label solution, enabling passengers to select and book from a range of experiences, tours, and activities available in their chosen destination.

This new service is the latest initiative by Air Astana as the airline explores opportunities to maximise ancillary revenue and improve the customer booking experience. TripAdmit’s booking software and AI technology for personalised segmentation will provide customers with a range of experiences available worldwide. Air Astana is the latest carrier to join TripAdmit’s global airline partnership programme.

Air Astana VP Marketing & Sales Adel Dauletbek said: “We are focused on improving the customer experience from booking a flight to their final destination and beyond. TripAdmit helps Air Astana to do that. The booking solution will enable us to extend our ancillary services by providing an exciting range of tours and activities. I am confident our customers will enjoy the new functionality and be inspired by the content that the TripAdmit partnership programme can provide.”

When booking a flight, links to the Air Astana tours and experiences page show what’s available for the customer’s destination. They will be able to search for further information and make a booking.

TripAdmit director of travel partnerships Carl Cromie added: “As people start travelling once again, the demand for tours and experiences is growing. Air Astana is now very well positioned to explore the opportunities provided by this sector, and we are excited to be working with them.”

Air Astana operates a fleet of 34 western aircraft serving over 40 domestic and international routes from its base in Almaty, Kazakhstan.

About TripAdmit

TripAdmit’s technology connects activity providers with travellers and distribution partners, which include airlines, online travel agents, hotels and campsites representing 50,000 experiences in more than 100 countries.

Thailand’s TTM is back in business

PHUKET, 9 June 2022: Thailand’s annual travel show, Thailand Travel Mart Plus (TTM+), opened on Wednesday on Phuket Island after a two-year pause caused by Covid-19 lockdowns and restrictions.

The first round of lockdowns skittled plans to stage the in-person TTM in Phuket in June 2020. Then extensive travel restrictions and complicated entry rules made it impractical to produce an in-person show in Phuket in 2021.

Yesterday’s opening ceremony was an emotional affair for the Tourism Authority of Thailand, which has been battling to revive tourism with mixed results due to Covid-19 restrictions. The show acts as a bellwether promising a substantial revival in tourist arrivals during the second half of the year to deliver up to 10 million visitors. 

TAT is clinging to its well-travelled campaign tagline ‘Amazing Thailand’ and optimistically extends the slogan to include ‘Visit Thailand Year 2022 – 2023: Amazing New Chapters’. It delivers a marketing message that focuses on taking the country’s tourism to new heights of responsible and sustainable tourism goals.

Hosted at the Angsana Laguna Phuket, in Phuket, until 10 June, the TTM has registered 264 sellers and 276 buyers from 45 countries. Around 90 domestic and international media are also attending the event. Of the 264 sellers, there are 229 hotels, 13 tour companies, four entertainment venues, and three health and wellness operators.

Meanwhile, 45.7% of the international buyers joining TTM+ are first-time visitors and those who cannot still find their way to Phuket can still check out the virtual component of the show. No overseas buyers are attending from China as the country’s outbound tour market remains closed.

Thailand’s Minister of Tourism and Sports Phiphat Ratchakitprakarn, officially declared the show open on Wednesday, followed by a TTM Talk themed “Global Tourism: Shapeshifting to the New Chapter.”

Keynote presentations

Rahimah Abdulrahim, director of public policy for Southeast Asia at Meta, presented’ Metaverse Possibility of Tourism Industry and Beyond’.

Mich Goh, head of public policy, Southeast Asia, Hong Kong, Taiwan and India, Airbnb, presented ‘Driving Inclusive Tourism Recovery in Thailand with Airbnb’.

David Boehm, co-founder and chairman of Miskawaan Health Group, presented ‘The Future Trends of Health and Wellness Tourism’.

Two full days of buyer/seller appointments follow on 9 and 10 June, along with networking lunches and a networking dinner on Thursday hosted by the Phuket Tourist Association.

First held in 2001, the annual TTM remained in Bangkok until it moved to Chiang Mai in 2016  and 2017, Pattaya in 2018 and 2019.

Commenting on the most recent changes in entry rules that came into effect 1 June, Tourism Authority of Thailand governor Yuthasak Supasorn said: “Thailand celebrates its full opening for tourism with entry requirements further eased on 1 June. This year’s edition of the TTM+ presents an excellent opportunity for buyers and sellers to come together and build on existing business relationships and forge new ones.”

Due to travel restrictions, Thailand welcomed 428,000 overseas visitors in 2021. Arrivals increased to 1.3 million from January to May 2022. TAT forecasts 500,000 visitors per month from June to September and 1 million visitors from October to December. That would give the country 6.3 million visitors for the entire year, a drop in the ocean compared with the 39 million visits recorded in 2019.

Genting Dream starts new sailings

SINGAPORE, 9 June 2022: Resorts World Cruises confirms Genting Dream will sail from Singapore to international destinations, from 1 July 2022 onwards.

These include sailings to the Bintan and Batam islands in Indonesia, as well as to Kuala Lumpur and Malacca (via Port Dickson) and Penang in Malaysia. Genting Dream is undergoing final preparations for her inaugural cruise from her homeport in Singapore on 15 June 2022.

Resorts World Cruises will be the first cruise line to resume cruising from Singapore to Indonesia with the two-night Bintan and Batam weekend getaway cruise starting 1 July and subsequently departing every Friday.

On 3 July 2022, Genting Dream will sail from Singapore to Kuala Lumpur and Malacca (via Port Dickson) and Penang in Malaysia.

“We will continue to include more popular destinations to Phuket and Krabi in Thailand and North Bali in Indonesia from October 2022”, said Resorts World Cruises president Michael Goh.

Initially, Genting Dream will visit multiple destinations in Malaysia from Singapore, starting with the three-night Kuala Lumpur and Malacca (via Port Dickson)-Penang Cruise departing Sundays from 3 July 2022 onwards and subsequently the two-night Kuala Lumpur and Malacca (via Port Dickson) Cruise departing Wednesdays.

At Port Dickson, guests can explore the town’s hidden gems, including its famous beaches buzzing with fun-filled activities, local tourist spots and more. Alternatively, from Port Dickson, guests can join the shore excursions to the historic state and UNESCO city of Malacca, famous for its unique Baba and Nyonya heritage and delicious delicacies. They can also visit Kuala Lumpur for a shopping spree at iconic landmarks.

Sailing northward cruises will make Penang a port of call, a destination famed for its food and well-known UNESCO World Heritage site that features Malaysia’s best restored traditional architecture, trade and arts.