BANGKOK, 14 May 2026: Bolt has reaffirmed its commitment to operating under fair and equal regulatory standards to help drive the sustainable growth of Thailand’s ride-hailing industry, it said in a press statement last week.
Bolt, a leading global ride-hailing platform, recently met with relevant regulatory authorities in Thailand to provide updates on its ongoing efforts to enhance industry standards for app-based ride-hailing services.
The discussions focused on fostering a fair and competitive ecosystem while continually strengthening public safety standards.
Following discussions with government stakeholders, Bolt took on board valuable recommendations to improve its services. The company also confirmed that it continues to operate and serve passengers as usual while the electronic platform certification process is under review, ensuring that people across Thailand can continue to access safe and convenient transportation services.
As part of these efforts, Bolt shared updates on several proactive safety measures.
Enhanced driver selfie verification: Bolt has enhanced its driver selfie checks using facial recognition technology to reduce instances of driver impersonation, including a shorter time window, meaning drivers will be verified more often.
Zero-tolerance enforcement: Bolt has further tightened its policy against account sharing and impersonation, with drivers who violate it being terminated from the platform.
Supporting Driver Compliance: Bolt continues to support drivers in obtaining public driving licences and public vehicle registrations (RY.17 and RY.18) to help ensure compliance with Thai regulatory requirements.
Passenger Support and Assistance: Following the unfortunate incident involving a passenger in late April, Bolt acted immediately to provide support and assistance to the affected individual, including coverage for medical treatment and mental health support, in line with the company’s responsibility and care for those impacted.
Bolt Thailand General Manager Nathadon Suksiritarnan said: “Safety remains our highest priority, alongside supporting a fair and competitive ecosystem across the industry. We remain committed to serving passengers in Thailand while continuously improving a transparent and reliable platform. Bolt will continue investing in initiatives that help reduce barriers for drivers entering the platform and contribute to improving mobility standards for people across Thailand under internationally aligned regulatory practices.”
(Source: Bolt Thailand)
