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STB suspends travel agency licence

SINGAPORE, 2 October 2023: The Singapore Tourism Board (STB) reports that AGI Technosys Pte Ltd (travel agent licence number 03266) has been suspended from conducting travel agent activities effective from 26 September 2023 until further notice, in accordance with the Travel Agents Act (Chapter 334).

The suspension results from the company’s failure to submit its audited statement of accounts within six months after the close of its financial year. The suspension will remain in effect until AGI submits its audited accounts and any other regulatory filing requirements or for up to six months, whichever is earlier. During the suspension period, AGI must fulfil its existing obligations to its customers but will not be allowed to accept new travel bookings.

The submission of audited accounts is a requirement under the Travel Agents Regulations. A failure to submit the audited accounts within the stipulated deadline raises concern over a company’s ability to meet the minimum financial requirements mandated under the Travel Agents Regulations.

STB takes a serious view against errant travel agents and will “not hesitate to take necessary actions to protect the reputation of Singapore’s travel industry.”

For the most up-to-date list of licensed travel agents in Singapore, please visit the Travel Related Users’ System (TRUST) website: https://trust.stb.gov.sg. Travel agents may also email us at [email protected] for related licensing queries. 

For the most up-to-date list of licensed travel agents in Singapore, please visit the Travel Related Users’ System (TRUST) website, https://trust.stb.gov.sg. Travel agents may also email us at [email protected] for related licensing queries.

SriLankan signs interline with Virgin

COLOMBO, 2 October 2023: SriLankan Airlines has entered into a first-ever interline partnership with Virgin Australia that will strengthen the airline’s reach in Australia by offering customers extensive connections on Australia’s domestic routes.

The new partnership reaffirms the airline’s commitment to Australia and will present customers with the convenience of adding select Virgin Australia domestic or international connections to their SriLankan Airlines booking and managing a multi-airline itinerary under a single ticket.

SriLankan Airlines head of worldwide sales and distribution Dimuthu Tennakoon commented on the partnership: “Australia has one of the largest Sri Lankan diasporic communities, which makes our Australian routes incredibly popular all year around and particularly with people travelling to visit friends and relatives or in pursuit of higher education. This partnership will help us make further inroads in the Australian market through improved connectivity and a range of other benefits for our valued customers.”

SriLankan Airlines currently operates daily flights from Colombo to Melbourne and also to Sydney (three weekly flights). The partnership will enable passengers flying SriLankan to Melbourne or Sydney to connect to the Australian cities of Adelaide, Brisbane, Canberra, Cairns, Darwin, Hobart, Hamilton Island, Launceston, Gold Coast and Perth using Virgin Australia connecting flights. 

Passengers will also have the option of flying beyond Australia to New Zealand, Samoa and Fiji on Virgin Australia. It is a win for Sri Lankan and Indian Australians living in these cities. They can now fly out from their local city in Australia to Sri Lanka and to their final destination in India with a single SriLankan booking. Passengers can enjoy a seamless journey with a single check-in, including baggage checked through to the final destination.

The introduction of domestic and international interline flights with Virgin Australia should improve accessibility to Sri Lanka for Australian outbound tourists as well. 

Australian leisure travellers will be able to fly to Sri Lanka from the two gateway cities, Melbourne and Sydney, via connecting flights from towns served by Virgin Australia. SriLankan Airlines’ passengers flying to Australia via Colombo from the Maldives, India, Nepal, Pakistan, and Bangladesh will also be able to connect with Virgin Australia flights serving domestic routes in Australia.

UNESCO recognises nine Asian sites

SINGAPORE, 2 October 2023: The 45th session of the World Heritage Committee concluded last week in Riyadh, Saudi Arabia, inscribing 42 new sites and approving the extension of five sites on UNESCO’s World Heritage List.

Of the 42 new sites, 33 are cultural and nine are natural. According to the UNESCO media statement, the new sites will benefit from the highest level of heritage protection. They will also have access to new opportunities for technical and financial assistance from UNESCO. There are 1,199 UNESCO World Heritage sites in 168 countries. During the two weeks of deliberation, the World Heritage Committee also approved the extension of five sites and examined the state of conservation of 263 sites already inscribed.

World Heritage in Danger

During this session, two Ukrainian sites were inscribed on the List of World Heritage in Danger due to threats linked to shelling. “Saint Sophia’s Cathedral and complex of monastic and Lavra buildings in Kyiv-Pechersk” and “the ensemble of the historic centre in Lviv” join the “Historic Centre of Odesa”, which was inscribed on the list in January 2023 for the same reason.

Nine sites honoured in Asia

Cambodia – Koh Ker: Archaeological Site of Ancient Lingapura or Chok Gargyar

The archaeological site of Koh Ker is a sacred urban ensemble of numerous temples and sanctuaries, including sculptures, inscriptions, wall paintings, and archaeological remains. Constructed over a twenty-three-year period, it was one of two rival Khmer Empire capitals – the other being Angkor – and was the sole capital from 928 to 944 CE. Established by King Jayavarman IV, his sacred city was believed to be laid out based on ancient Indian religious concepts of the universe. The new city demonstrated unconventional city planning, artistic expression and construction technology, especially using very large monolithic stone blocks.

https://en.wikivoyage.org/wiki/Koh_Ker

Google Maps

https://www.google.com/maps/search/koh+ker+location/@13.7903048,104.4943592,13z?entry=ttu

China – Cultural Landscape of Old Tea Forests of the Jingmai Mountain in Pu’er:

Located on Jingmai Mountain in southwestern China, this cultural landscape was developed over a thousand years by the Blang and Dai peoples following practices that began in the 10th century. The property is a tea production area comprised of traditional villages within old tea groves surrounded by forests and tea plantations. The traditional understorey cultivation of old tea trees is a method that responds to the specific conditions of the mountain’s ecosystem and subtropical monsoon climate, combined with a governance system maintained by the local Indigenous communities. 

Location: Located in Huimin Township, Lancang Lahu Autonomous County, Pu’er. Yunnan, China. Admission: free

Google Maps
https://www.google.com/maps/search/Jingmai+Mountain+/@22.2694663,99.9465735,12z?entry=ttu

India – Sacred Ensembles of the Hoysalas:

This serial property encompasses the three most representative examples of Hoysala-style temple complexes in southern India, dating from the 12th to 13th centuries. The Hoysala style was created through a careful selection of contemporary temple features and those from the past to create a different identity from neighbouring kingdoms. 

The Sacred Ensembles of the Hoysalas are located in three places in two districts of Karnataka, (Wikipedia).

Google Maps
https://www.google.com/maps/place/Hoysaleshwara+Temple/@13.212482,75.9914895,17z/data=!3m1!4b1!4m6!3m5!1s0x3bbacb88430d776f:0x72e5166c8fcba5e5!8m2!3d13.212482!4d75.9940698!16zL20vMGgyczgy?entry=ttu

India – Santiniketan:

Established in rural West Bengal in 1901 by the renowned poet and philosopher Rabindranath Tagore, Santiniketan was a residential school and centre for art based on ancient Indian traditions and a vision of the unity of humanity transcending religious and cultural boundaries. A ‘world university’ was established at Santiniketan in 1921, recognising the unity of humanity or “Visva Bharati”. Distinct from the prevailing British colonial architectural orientations of the early 20th century and of European modernism, Santiniketan represents approaches toward pan-Asian modernity, drawing on ancient, medieval and folk traditions from across the region.

Shantiniketan is a neighbourhood of Bolpur town in the Bolpur subdivision of Birbhum district in West Bengal, India, approximately 152 km north of Kolkata. Shantiniketan is situated at 23.68°N 87.68°E (Wikipedia)

Google Maps
https://www.google.com/maps/search/India+-+Santiniketan+unesco+world+heritage/@23.6783663,87.6609847,14z/data=!3m1!4b1?entry=ttu

Indonesia – The Cosmological Axis of Yogyakarta and its Historic Landmarks:

The central axis of Yogyakarta was established in the 18th century by Sultan Mangkubumi and has continued from that time as a centre of government and Javanese cultural traditions. The six-kilometre north-south axis is positioned to link Mount Merapi and the Indian Ocean, with the Kraton (palace) at its centre and key cultural monuments lining the axis to the north and south that are connected through rituals. It embodies key beliefs about the cosmos in Javanese culture, including the marking of the cycles of life. 

Google Maps
https://www.google.com/maps/place/The+Cosmological+Axis+of+Yogyakarta+Management+Unit/@-7.7979213,110.3639944,17z/data=!3m1!4b1!4m6!3m5!1s0x2e7a578877f127db:0x44bea5bc6625b058!8m2!3d-7.7979213!4d110.3665693!16s%2Fg%2F11sr_jqq5y?entry=ttu

Vietnam – Halong Bay–Cat Ba Archipelago extension of “Halong Bay”, first inscribed in 1994 and updated in 2000 and 2023):

In the Gulf of Tonkin, Halong Bay includes some 1,600 islands and islets, forming a spectacular seascape of limestone pillars. The extension of the property comprises a multitude of limestone islands and towering limestone pillars rising from the sea, with eroded notches, arches and caves creating a picturesque and beautiful landscape. Seven key ecosystem types are found here and the area is home to threatened endemic species such as the Cat Ba Langur (Trachypithecus poliocephalus), the Cat Ba Tiger Gecko (Goniurosaurus Catbaensis), and the Asian Small-clawed Otter (Aonyx cinerea).

Google Maps
https://www.google.com/maps/place/Cat+Ba+Archipelago/@20.7953637,106.8431795,11z/data=!3m1!4b1!4m6!3m5!1s0x314a434696fb12d3:0xf486763dd4c03f3b!8m2!3d20.7909692!4d106.9948945!16s%2Fm%2F0x2ybyf?entry=ttu

Mongolia – Deer Stone Monuments and Related Sites of Bronze Age:

Located on the slopes of the Khangai Ridge in central Mongolia, these deer stones were used for ceremonial and funerary practices. Dating from about 1200 to 600 BCE, they stand up to four metres tall and are set directly in the ground as single standing stones or in groups, and are almost always located in complexes that include large burial mounds called khirgisüürs and sacrificial altars. Covered with highly stylised or representational engravings of stags, deer stones are the most important surviving structures belonging to the culture of Eurasian Bronze Age nomads that evolved and then slowly disappeared between the 2nd and 1st millennia BCE.

For more background visit https://en.wikipedia.org/wiki/Deer_stone

Republic of Korea – Gaya Tumuli:

This serial property includes archaeological cemetery sites with burial mounds attributed to the Gaya Confederacy, which developed in the southern part of the Korean Peninsula from the 1st to the 6th century CE. Through their geographical distribution and landscape characteristics, types of burials, and grave goods, the cemeteries attest to the distinctive Gaya political system in which polities existed as autonomous political equals while sharing cultural commonalities. The introduction of new forms of tombs and the intensification of the spatial hierarchy in the tumuli sites reflect the structural changes experienced by Gaya society during its history.

For more information visit
https://en.wikipedia.org/wiki/Gaya_Tumuli

Google Maps
https://www.google.com/maps/search/Republic+of+Korea+-+Gaya+Tumuli/@35.4084763,128.0733828,9z/data=!3m1!4b1?entry=ttu

Thailand – The Ancient Town of Si Thep and its Associated Dvaravati Monuments:

This is a serial property of three component parts: a distinctive twin-town site featuring an Inner and Outer Town surrounded by moats, the massive Khao Klang Nok ancient monument, and the Khao Thamorrat Cave ancient monument. Together, these sites represent the architecture, artistic traditions and religious diversity of the Dvaravati Empire that thrived in Central Thailand from the 6th to the 10th centuries, demonstrating the influences from India. The local adaptation of these traditions resulted in a distinctive artistic tradition known as the Si Thep School of Art. Entrance fee is THB30 for Thais and THB100 for foreigners.

Location: Phetchabun province, Thailand

For more information visit
https://en.wikipedia.org/wiki/Si_Thep_Historical_Park

Google Map
Si Thep location Google Maps 

Hyatt opens Andaz Macau

SINGAPORE, 29 September 2023: Hyatt Hotels Corporation has opened Andaz Macau in collaboration with Galaxy Macau, the territory’s luxury shopping, dining and resort casino complex. 

The latest opening is the brand’s first and only hotel in Macau. It features more than 700 rooms and suites in twin towers located in Old Taipa and Coloane neighbourhoods. 

Guests can access the city’s charming traditional attractions and enjoy Galaxy Macau’s world-class facilities. With its direct connection to Galaxy International Convention Centre (GICC) and the 16,000-seat Galaxy Arena, there are dedicated check-in lounges for the convention centre and leisure guests.

Guests of Andaz Macau have access to various recreational amenities, including a heated 62-foot (19-metre) swimming pool, a 24-hour fitness centre, and complimentary access to the Grand Resort Deck at Galaxy Macau, known as the world’s leading Skytop Oasis.

Meetings and Events Venues

Andaz Macau features a variety of event spaces and zones located in the adjacent Galaxy International Convention Centre. The dedicated check-in lounge is designed to ensure a seamless arrival for attendees. The boardroom on level two is also an option for those seeking a space to hold creative breakout sessions or meetings.

Plan ahead for festive season fun

SINGAPORE, 29 September 2023: Prepare to indulge in a blissful escape as Outrigger Maldives Maafushivaru Resort announces its extraordinary Christmas and New Year programme, elegantly curated for discerning travellers seeking the epitome of barefoot luxury. From 19 December 2023 through 1 January 2024, this island paradise in the South Ari Atoll beckons guests to participate in a festive celebration.

Elevating the art of culinary mastery, the resort’s renowned Chef Christopher Long presents an opulent Christmas Eve buffet market, a symphony of flavours and global culinary delights to tantalise guest’s taste buds. Dive deeper into the culinary world with immersive masterclasses, where guests can learn the secrets of crafting sushi, and Vietnamese hand rolls and indulge in the perfect mojito. Experience the art of pairing chocolate and wine, create wellness-boosting smoothies and master the craft of artisanal coffee making.

Outrigger Maldives

For those enchanted by the turquoise waters that envelop this tropical destination, an array of aquatic adventures awaits. Immerse in the sunset cruise of a lifetime or partake in thrilling big-game fishing (catch and release). Glide atop the pristine waters on paddleboards, embark on guided kayaking expeditions around the island, join snorkel excursions to discover vibrant marine life, or venture on guided trips to encounter graceful manta rays.

Dive into the enchanting world beneath the waves with Danielle Stanley, the resort’s resident marine biologist, as she presents Outrigger Zone. This global conservation initiative redefines how we connect with and protect our planet’s precious marine ecosystems.

Nurture your physical and spiritual well-being as you revitalise yoga and well-being sessions curated by Outrigger’s resident instructor, Ajay Sharma. The sunrise and sunset yoga sessions, balance and strength workouts, flow yoga and cross-fit are created to rejuvenate body, mind, and soul.

Bid farewell to the waning year in style on New Year’s Eve, where guests can join Outrigger’s management team for an exquisite cocktail gathering, bidding farewell to the year’s last sunset. As twilight turns to night, delight in an around-the-globe gourmet dinner followed by electrifying dance music spun by the renowned DJ Matty from 10:30 p.m., ushering in the new year with unparalleled glamour and revelry.

Captivate fellow travellers and share the stay’s magic by participating in Outrigger’s festive Instagram contest. Post cherished moments with key hashtags for a chance to win a romantic traditional “dhoni” sailing boat sunset cocktail experience for two, a blissful 60-minute couples’ massage, or an enchanting beachfront dinner for two under the starlit Maldivian sky.

For the full list of optional Christmas and New Year guest activities, click HERE.

A mere 25-minute seaplane flight away from the modern and efficient seaplane terminal at Malé International Airport, the newly refurbished Outrigger Maldives boasts 81 luxuriously appointed opulent villas and five captivating dining establishments. It embodies a lavish lifestyle holiday, infused with the signature warmth and hospitality that Outrigger is renowned for. 

For further information or to reserve your exquisite holiday at Outrigger Maldives Maafushivaru Resort, please visit Outrigger.com or contact your preferred travel agent.

Centara privileges via The 1 APP

BANGKOK, 29 September 2023: Centara Hotels & Resorts, a leading hotel operator headquartered in Thailand, unveils an array of promotions and privileges exclusively tailored for The 1 Members through The 1 APP platform. 

As part of Centara’s ongoing commitment to enhancing the customer experience, these exclusive offers encompass various experiences, including delectable dining options, hotel stays, rejuvenating spa treatments, and more.

These privileges come in two distinct categories: “Free” and “Points.” The “Free” category grants immediate access to the privilege without needing any points redemption. The “Points” category stipulates the points required to unlock a specific perk. Once redeemed via The 1 APP, the privileges are conveniently stored in the “Coupons” section for future use at the Centara property. Customers can easily earn and redeem points for exciting rewards when shopping, eating and more at Central department stores, Central shopping centres and The 1’s partners.

Whether it’s savouring a sumptuous international and seafood buffet on Fridays, Saturdays and Sundays at Centara Grand at Central Plaza Ladprao Bangkok for only 10,990 points, experiencing a tranquil 30-minute Neck & Shoulder massage at Cenvaree Spa at Centara Udon for 1,000 points, or embarking on a relaxing escape to COSI Samui Chaweng Beach from 29,990 points, The 1 APP ensures members are pampered with a plethora of exclusive offers from Centara Hotels & Resorts throughout the year.

For more information and to start enjoying these privileges, customers are invited to explore or download The 1 APP at https://t1x.onelink.me/XZji/5n19y2bl

Will Thais travel more or less?

BANGKOK, 29 September 2023: SiteMinder, a leading open hotel commerce platform, has released the 2023 edition of the world’s largest consumer research on accommodation, which reveals that 88% of Thai travellers intend to travel at least the same amount as they did over the past year, including one in two (53%) who intend to travel more. 

Additionally, the number planning to travel only internationally has nearly doubled, from 26% last year to 49% this year.

The findings are in SiteMinder’s Changing Traveller Report 2023, an analysis of more than 10,000 travellers surveyed across Thailand and 11 other countries. They form part of the four key characteristics underpinning the travel plans and motivations that will impact the global accommodation industry over the coming year.

Four key takeaways

The enduring explorer: Committed to travelling, regardless of living costs.

The digital dependent: Reliant on new technologies and bound to devices.

The memory maker: Investing in experiences in a roaring ‘20s rerun.

The conscious collaborator: An open ally to accommodation and the community.

When it comes to accommodation, despite inflation, 96% of Thai travellers globally say they are happy to spend money beyond the cost of their room. The finding is unsurprising given that almost nine in 10 local travellers say that what they need from their accommodation has changed in the last year. A ‘comfortable/inspiring work environment’ is what Thai travellers today want most – a finding that correlates to 57% intending to work during their next trip. While that figure has dropped marginally from 65% last year, Thai travellers are the second most likely to work on their next trip, behind only Indian travellers.

At a global level, accommodation is being sought out as a destination unto itself, with one in two travellers—notably international travellers—looking to spend either ‘most of the time’ or ‘considerable time’ at their accommodation on their next trip. At 77%, this trend is even higher among Thais.

SiteMinder’s regional vice president of Asia, Bradley Haines, says the research affirms the health of Thailand’s travel sector and the critical role played by accommodation providers.

“Contrary to recent years, we are seeing a stronger intent among Thai travellers to travel internationally only and spend money, even amid inflationary pressures,” says Haines. “Additionally, we are seeing accommodation providers play a more pivotal role than ever before. For 77% of local travellers, the accommodation will serve as the destination.”

While almost 77% of Thai travellers will be tolerant of accommodation providers having lower service standards in light of staff shortages, a fundamental finding from SiteMinder’s Changing Traveller Report 2023 is that the accommodation sector is perceived to be lagging other industries from a technology standpoint. Over 60% of locals think the accommodation industry is either average or behind in technology adoption, while a remarkable 95% agree that their booking experience and stay could be better if accommodation businesses were more tech-savvy.

SiteMinder’s research has found that technology use among travellers includes:

  • AI – more than half of travellers globally, including more than two-thirds of millennials, are either likely or very likely to use AI to generate accommodation recommendations. Thai travellers are even more receptive, with 86% likely to use AI to generate accommodation recommendations.
  • Social media – 70% of travellers globally, including 9-in-10 Generation Zers, say social media influences how they discover their accommodation. In Thailand, social media’s influence is even stronger at 25% above the global average, putting Thai travellers second only to Indonesian travellers when it comes to being influenced by social media during the accommodation discovery process.
  • Booking websites – while four in five travellers will book their accommodation online, three in five say they have not proceeded with their booking because of a bad experience. Difficult processes and websites that don’t feel secure are the top two contributors to a bad experience.

“Today’s Thai traveller is enduring, extremely digitally-dependent and conscious, with a strong desire to create memories for as long as the privilege of travelling remains available. Through our research, we now know that they perceive the accommodation industry as being behind when it comes to technology adoption, and accommodation providers should see this as an invitation to invest in modern commerce technology that allows them to best cater for current customer needs and expectations,” says Haines.

Qatar Holidays bundles Expo tours

DOHA, Qatar, 29 September 2023: With the spotlight on Doha as the first city in the Middle East and North Africa to host an A1 International Horticultural Exhibition, Qatar Airways Holidays has launched flight-and-hotel packages with complimentary access to Expo 2023 Doha. 

Expo 2023 Doha is expected to attract an estimated 3 million visitors from around the globe at its picturesque Al Bidda Park venue overlooking the Arabian Gulf. 

The six-month event will run from 2 October 2023 to 28 March 2024 and offer visitors rich experiences, from beautiful gardens to art and diverse cuisines. The landmark event promises to provide captivating insights into combating desertification in ways that promise to pique the interest of young and old alike.

By choosing an all-inclusive package through Qatar Airways Holidays, travellers will secure their flights and accommodations and gain complimentary access to the immersive world of Expo 2023 Doha. 

Packages highlights

· Return flights, hotel accommodation, and complimentary Expo entry.

· The chance for Privilege Club members to collect Avios and Qpoints on these curated packages.

· Members from select countries have the flexibility to book packages using Cash + Avios.

Qatar Airways Holidays offers packages beyond standard options with four and five-star rated accommodation and allow travellers to explore the Expo en route to their final destination. Stopovers start from as low as USD23 per person and can be booked on qatarairways.com/stopover.

Taiwan woos tourists with voucher scheme

TAIPEI, 29 September 2023: Taiwan’s street food, culture, history, and tourist attractions are the magnets that will most likely draw more than 6 million visitors to Taiwan during 2023. 

To accelerate the tourism industry’s revival and establish Taiwan as the primary destination for travellers, the Tourism Administration MOTC has launched a plan to accelerate and expand attractions under the tagline International Tourism ~ Taiwan the Lucky Land” campaign. 

Visitors staying between three and 90 days and not part of tour groups stand a chance at winning NTD5,000 in retail voucher value. 

During the campaign, Taiwan the Lucky Land will select 500,000 lucky independent travellers who will receive an NTD5,000 “digital voucher” or an “accommodation voucher” that can be used within 90 days. Registration for the campaign lottery will continue until 30 June 2025. 

The lucky draw follows the upgrading of the Tourism Bureau on 15 September to Tourism Administration. The lucky vouchers provide wide-ranging benefits, including dining coupons and gift cards for items such as coffee at convenience stores and products at drug stores. 

Thai Lion to expand China services

BANGKOK, 29 September 2023: Thai Lion Air will expand services from its Bangkok Don Mueang home base to cities in China, resuming flights to Macau on 13 October.

First posted by the Facebook airline group, ‘We love Thai Airlines’, the airline confirmed it will extend flights to China on the following routes using Boeing 737-900 ER aircraft:

Photo credit: Thai Lion Air

• Bangkok (DMK) – Chongqing (CKG) four flights weekly starting 1 April 2024;

• Bangkok (DMK) – Nanchang (KHN) four flights weekly starting 31 March 2024;

• Bangkok (DMK) – Ningbo (NGB) four flights weekly starting 31 March 2024. 

• Bangkok (DMK) – Jinjiang (JJN) one flight weekly starting 3 April 2024.

According to the airline’s Thai language Facebook page it has scheduled flights to Macau, having opened the flight for bookings since 25 September. 

The all-in fare starts at THB2,895 one way for bookings made by 30 September. The travel period runs from 13 October 2023 to 31 March 2024

Thai Lion Air is also offering special promotional fares on international routes, starting at THB1,795 one way on the following destinations from its Bangkok Don Mueang home base: Jakarta, Mumbai, Singapore, Kathmandu, Taipei, Bangalore, Tokyo and to China – Chengdu, Guangzhou Hangzhou, Shanghai, Shenzhen and Xian.