Saturday, September 12, 2026
Home Blog Page 18

Singaporeans head for East Asia destinations

SINGAPORE, 17 August 2026: Singapore continues to be one of Southeast Asia’s most dynamic travel markets, with Traveloka data showing outbound bookings growing 90% year-on-year, far outpacing the 21% increase in destination searches. 

The result is the widest search-to-booking conversion gap in the region, suggesting Singapore travellers are moving from inspiration to purchase faster than their regional peers.

Traveloka has released the Traveloka SEA Index (Q2 2026, Singapore Edition), offering insights into how Singaporeans’ travel preferences are evolving and which destinations are gaining the strongest momentum across the region. 

Key takeaways

Singapore recorded the strongest booking momentum in Southeast Asia, with outbound bookings growing 90% year-on-year, significantly outpacing search growth and highlighting strong traveller confidence and purchase intent.

East Asia is driving Singapore’s fastest-growing travel demand. Destinations such as Fukuoka, Jeju, Chengdu, Shenzhen and Kunming are growing four to eight times faster than the wider market, reflecting increasing interest in emerging destinations beyond traditional favourites.

While Bangkok, Kuala Lumpur, Ho Chi Minh City and Bali remain among Singapore’s most-booked destinations, Singaporeans are increasingly venturing further afield and spending more on distinctive travel experiences. Fukuoka, in particular, is growing at approximately eight times the market pace, making it one of the quarter’s standout performers.

Across Southeast Asia, Osaka, Seoul, Shanghai and Taipei were among only four destinations that outperformed overall market growth across all five Traveloka markets. At the same time, secondary Chinese cities including Chengdu, Shenzhen, Kunming and Chongqing grew at two to four times the market pace, supported by expanded visa-free access and stronger air connectivity.

In an unexpected twist, Qingdao emerged as one of the quarter’s breakout destinations, with bookings across Southeast Asia surging alongside growing flight connectivity and rising interest in China’s emerging tourism cities beyond the traditional gateways.

(Source: Traveloka SEA Index)

Royal Caribbean assigns ship to Singapore year-round

SINGAPORE, 17 August 2026: Royal Caribbean is extending Navigator of the Seas’ inaugural season in Asia homeporting in Singapore through to October 2027.

Navigator of the Seas will now call Singapore home year-round with sailings open for bookings on Royal Caribbean’s website starting 19 August.

Photo credit: Royal Caribbean. Navigator of the Seas.

Beginning in October 2026, Navigator will offer a year-round lineup of two- to five-night sailings to some of Southeast Asia’s most sought-after destinations in Vietnam, Malaysia and Thailand, along with a 12-night sailing from Tokyo to Singapore. The extended Singapore season includes short escapes to Penang and Kuala Lumpur (Port Klang) in Malaysia, as well as Phuket, Thailand.

“We’re excited to give vacationers even more opportunities to experience Navigator of the Seas from Singapore,” said Royal Caribbean President of Greater China and Managing Director Asia

Ben Bouldin. “From long weekend escapes to memorable family vacations, travellers can now enjoy a full year of adventures from one of Asia’s most ideal cruise gateways.”

With convenient air connectivity from major cities across Asia and beyond, Singapore continues to serve as one of the region’s leading fly-cruise hubs, providing an ideal gateway for vacationers exploring the region with Royal Caribbean.

“Royal Caribbean’s decision to extend Navigator of the Seas from a six-month seasonal deployment to a year-round homeport reflects their continued confidence in Singapore as a leading cruise hub in Asia,” said  Singapore Tourism Board Director, Cruise Chitra Rajesh Kumar. “The extension is testament to Singapore’s long-standing partnership with Royal Caribbean and offers visitors opportunities to discover Singapore’s vibrant city experiences and explore the rich diversity of Southeast Asia, all within the same cruise holiday.”

Bookings for the extended Singapore season are open from 19 August, with Voyager of the Seas Asia-Pacific sailings on sale from 26 August. 

(Source: Royal Caribbean)

Greater Sentosa vision unveiled

SINGAPORE, 17 August 2026: Sentosa Development Corporation (SDC) has unveiled the next chapter of the Greater Sentosa Master Plan (GSMP). This long-term transformation will integrate Sentosa with Brani and progressively expand Singapore’s island playground and sanctuary over the next two decades. 

The landmark concepts were first shared at the opening of the ‘Your Island: Reimagined’ exhibition in July at VivoCity.

Artist’s impression of the bird’s-eye view of Greater Sentosa.

Comprising Sentosa and the 120-hectare Brani, Greater Sentosa is expected to unlock new spaces for hotels, attractions and experiences while retaining the island’s charm and natural elements. When completed, Greater Sentosa is projected to attract twice as many visitors as it does today.

“For more than five decades, Sentosa has welcomed generations of Singaporeans and visitors from around the world, growing into a place that holds precious memories for many and is well-loved by all. It is, in many ways, a global Singapore brand,” said Sentosa Development Corporation. Chief Executive OfficerThien Kwee Eng. “The GSMP is the greatest transformation in our history. We will stay true to the soul and identity of this island, while shaping the next generation of world-class experiences. Before any of it is built, we wanted to share this vision openly, invite Singaporeans to step inside it and shape it together.”

Anchored on the vision of Sentosa as Singapore’s “Island Playground and Sanctuary in a Global City”, the GSMP intends to bring together new iconic landmarks, reimagined beaches and coastlines, nature-centric growth, and enhanced connectivity to create more compelling reasons for Singaporeans and visitors to return across different times of the day and seasons of life.

This builds on SDC’s longstanding mandate to develop, manage and promote Sentosa as a leisure island destination for Singaporeans and visitors. Over the decades, Sentosa has grown into a well-loved playground, known for its beaches, attractions, resorts and lifestyle experiences, while remaining a nature-centric island at its heart. 

A key part of the development pipeline is Brani West, intended to be one of the largest attraction sites under the GSMP. Engagements with potential partners are underway, supporting the broader ambition to introduce novel and refreshed experiences that strengthen Greater Sentosa’s appeal to both Singaporeans and international visitors.

New iconic landmarks 

With the GSMP, Sentosa’s destination appeal will be reinforced through new iconic landmarks that bring together play, nature, leisure and discovery. These include the Imbiah Canopy, a beacon and vantage point atop Mount Imbiah, that will house attractions, food and beverage, retail options, and sheltered event spaces. A treetop skywalk is planned to connect new nature-based experiences and trails, providing a comfortable walking experience to Siloso Beach.

The planned Imbiah Lookout Walk will complement this. This sheltered elevated forest canopy walk will connect Sensoryscape to Imbiah Lookout and provide access to surrounding Sentosa walking trails. New nature-based attractions will also encourage visitors to explore the secondary forests and heritage buildings at Mount Imbiah, with expanded nature and heritage trails planned in later phases to eventually connect to the Southern Ridges on the mainland. Together with plans to link forests across Brani, Serapong and Imbiah into a continuous green network, Greater Sentosa’s ecological connectivity will be further strengthened, allowing guests to enjoy nature for restoration and well-being.

Along the beachfront, the Sensorium is envisioned as a new icon that will host a range of lifestyle and indoor attractions, including a multi-purpose venue for events and festival activations. Designed with green spaces to enhance thermal comfort and elevate the guest experience, the space will also reflect SDC’s commitment to sustainability.

Guests can also look forward to discovering more upcoming experiences at Resorts World Sentosa. These include the landmark Waterfront Lifestyle Development, scheduled for completion in 2030.

Reimagined beaches and coastlines

Siloso, Palawan and Tanjong Beach will be rejuvenated alongside the introduction of coastal protection measures, creating new lifestyle developments and multi-use, day-to-night spaces for play, relaxation and community gatherings.

New experiences that highlight Sentosa’s natural assets are also being explored, including coastal activities, beach clubs, and a floating boardwalk connecting islets. An islet-hopping experience across the 3km stretch of Sentosa’s golden beaches will allow guests to explore islets across Sentosa’s beaches and discover the island’s waters and natural elements up close.

Concepts under study include beach club experiences positioned around scenic sunrise and sunset views, as well as treetop dining, turning the island’s well-loved beachfronts into more vibrant, flexible spaces for different occasions day and night.

Enhanced connectivity in Greater Sentosa

Connectivity to and within Greater Sentosa is expected to be transformed through enhanced links by land, air, sea and waterfront. The Island Heart Transport Hub is envisioned as a major gateway and key arrival point to Sentosa, linking Sentosa and Brani while providing a seamless way for Singaporeans and visitors to arrive, gather and continue their journey across the island.

A new People Mover System is intended to replace the existing Sentosa Express and provide a more seamless connection from the mainland to Island Heart and across the island, with increased carrying capacity to cater to anticipated growth in visitorship. Together with the Singapore Cable Car, water taxi connections under exploration, and additional waterfront links being studied, the journey to and around Greater Sentosa will become an experience itself for guests.

Sensoryscape, the first completed milestone of the GSMP, offers an early example of this approach. Beyond serving as a 350m green connector between Resorts World Sentosa and the island’s beaches, it combines gardens, universal design, all-weather and shaded features, digital experiences and ecological enhancements, including native plantings and a butterfly corridor, to show how infrastructure can support thermal comfort, create richer, more accessible and inclusive guest experiences, and strengthen biodiversity and visitor flow.

This integrated planning approach will guide future developments under the GSMP, with environmental studies and nature group engagements, both completed and planned, informing climate-resilient design, ecological connectivity and the sensitive integration of new experiences with Sentosa’s ridgelines, greenery, coastlines and heritage. Coastal protection measures will help build resilience against erosion and sea level rise while creating opportunities for new waterfront experiences, including coastal trails and an islet-hopping experience.

Public exhibition shares the future

The ‘Your Island. Reimagined.’ Greater Sentosa exhibition.

The ‘Your Island. Reimagined.’ Greater Sentosa exhibition brings the GSMP vision to life through interactive and immersive exhibits that invite visitors to co-create their vision for Greater Sentosa. Through quizzes, shared aspirations and an AI-enabled immersive experience, visitors can personalise a reimagined Greater Sentosa based on their inputs and the ongoing master plan study, exploring possibilities for future shorelines, beaches, ridgelines, waterfronts and purpose-of-visit attractions.

The exhibition features seven immersive zones that help visitors reconnect with Sentosa’s past, rediscover what it offers today and reimagine what it can become. These include zones on the island’s heritage, today’s offerings, future journeys, Island Heart, the ridgeline, expanded beaches and the living vision for Greater Sentosa.

After its flagship run at VivoCity in July, the exhibition will travel to Jurong Point from 19 to 23 August and Waterway Point in Punggol from 23 to 27 September, before returning to Sentosa in October. Admission is free at all locations, with exhibit-exclusive promotions for iconic Sentosa attractions and dining vouchers available.

For more information, visit https://www.sentosa.com.sg/greatersentosa

About Sentosa
The 500-hectare island resort is home to an exciting array of themed attractions, award-winning spa retreats, lush rainforests, golden sandy beaches, resort accommodations, world-renowned golf courses, a deep-water yachting marina and luxurious residences – making Sentosa a vibrant island resort for business and leisure. Sentosa is also home to Singapore’s first integrated resort, Resorts World Sentosa, which operates Southeast Asia’s first Universal Studios theme park.

Situated on the eastern end of Sentosa Island is Sentosa Cove, an exclusive waterfront residential enclave bustling with more than 2,000 homes, quayside restaurants, and retail and speciality shops. The island is home to Sentosa Golf Club and its two golf courses, The Serapong and The Tanjong. Sentosa Golf Club.

(Source: Sentosa Development Corporation)

AAV announces financial results for 2Q 2026

BANGKOK, 17 August 2026: Asia Aviation Public Company Limited, the parent company of Thai AirAsia, has released its financial and operational performance for the second quarter of 2026 (“2Q26”). 

An unprecedented 124% jump in jet fuel prices to USD183 per barrel pushed total fuel expenses up 43% YoY to THB5 billion. Even under this heavy cost pressure environment, TAA achieved an Earnings Before Interest, Taxes, Depreciation, and Amortisation (EBITDA) breakeven of THB25 million. 

Net loss was THB2,326 million, including a foreign exchange loss of THB293 million. Core operating loss for the quarter was THB2,091 million. Overall, 1H2026 core loss was THB440 million.

Despite elevated global fuel price spikes and the regional low-travel season, the airline acted quickly to protect margins by cutting excess capacity and raising ticket yields. 

Revenue from sales and services rose 2% year-on-year to THB10,046 million while ticket revenue grew 6% YoY to THB8,575 million. TAA intentionally trimmed seat capacity by 13% YoY to 5.14 million seats, focusing on core markets. Average fares surged 27% YoY, covering half of the fuel price inflation while keeping guest traffic steady at 4.03 million passengers.

On cost control, TAA reinforced AirAsia’s low-cost DNA by delivering an absolute reduction in non-fuel operating expenses. Selling and administrative expenses reduced by 17% YoY and staff costs reduced by 12% YoY. While ex-fuel absolute costs fell 8% YoY through cost discipline, cost per unit excluding fuel (“CASK ex-fuel”) rose 13% YoY to THB1.43.

Operational performance improved sharply with On-Time Performance (OTP) rebounding to 88%. TAA also retained its position as Thailand’s top domestic airline with a leading 37% market share and an 80% domestic load factor. To secure liquidity, TAA successfully raised THB 3,815 million through a new debenture issuance in June 2026, keeping its net interest-bearing debt-to-equity ratio low at 1.1x.

AAV and Thai AirAsia Chief Executive Officer Phairat Pornpathananangoon said: “We made a decisive move in 2Q26 to prioritise yield quality and liquidity during a global fuel crisis. By focusing on profitable routes, we proved the power of our brand and pricing leadership, holding an 80% domestic load factor even as average fares increased.

“Looking ahead to 2H2026, TAA is set to rebound as fuel prices stabilise from their peak levels. The airline will keep tight capacity control through Q3 before ramping up operating fleet deployment to 52 aircraft in Q4 to capture peak year-end holiday demand. TAA will reopen suspended international routes while strengthening flight frequencies across its Bangkok Don Mueang and Suvarnabhumi hubs. The airline will also tap into upcoming government tourism schemes and major international events to boost passenger traffic. Fuel risk remains managed with 13% of 3Q26 fuel needs locked in at USD 89 per barrel. TAA expects to return to profitability as peak travel season returns in the last quarter of the year.”

(Source: Thai AirAsia)

New Plaza Athénée for Bangkok Riverside

BANGKOK, 17 August 2026: Asset World Corp Public Company Limited (AWC) is investing approximately THB2.9 billion in a new ultra-luxury Plaza Athénée hotel on the banks of Bangkok’s Chao Phraya River.

The group’s existing River Garden property will be transformed into an 18-storey hotel featuring 146 guest rooms and more than 20,000 sqm of gross floor area. Scheduled to open in 2028, the hotel will operate under the internationally recognised Plaza Athénée brand that has been absent from Bangkok’s hotel scene since 2017.

The group’s existing River Garden property will be transformed into an 18-storey hotel scheduled to open in 2028.

The development will become part of the AWC Riverside Journey, an ambitious network connecting 11 of the group’s hotels, lifestyle destinations and visitor experiences along the Chao Phraya.

Designed as more than a traditional luxury hotel, the property will combine accommodation with wellness, dining and lifestyle experiences. Its riverside setting will also give guests convenient access to Bangkok’s historic neighbourhoods, cultural attractions, and established local communities.

The network includes Asiatique The Riverfront Destination, The Hotel Plaza Athénée Bangkok and the planned Ritz-Carlton Bangkok, The Riverside.

AWC’s broader riverside journey strategy brings together the capital’s history, art, culture and traditional ways of life with contemporary hospitality and tourism experiences. Participating properties are also expected to feature shared co-living lobby concepts, creating welcoming spaces where visitors can meet, relax and enjoy views of the river.

AWC President and Chief Executive Officer Wallapa Traisorat said the Chao Phraya had long been at the heart of Bangkok, connecting its people, communities, commerce, history and culture.

Inspired by that heritage, the riverside journey aims to introduce Bangkok and Thailand’s distinctive character to international visitors, while supporting the country’s development as a sustainable global tourism destination.

The network includes Asiatique The Riverfront Destination, The Hotel Plaza Athénée Bangkok and the planned Ritz-Carlton Bangkok, The Riverside. It also connects visitors with prominent neighbourhoods and cultural districts, including Song Wat, Yaowarat and Woeng Nakorn Kasem.

Guests will be encouraged to explore celebrated riverside landmarks such as the Grand Palace, Wat Arun, Wat Pho, Pak Khlong Talat flower market and Chinatown. The concept seeks to create a continuous journey through Bangkok’s heritage, living communities, contemporary lifestyle attractions and emerging creative districts. 

MONA Bangkok cross-river cable car

AWC also plans to expand the riverside network through MONA Bangkok, a destination dedicated to art, creativity and culture. Another proposed element is a sustainable cross-river cable car, designed to provide an additional transport connection and a fresh perspective for experiencing the Chao Phraya.

About the author
Andrew J Wood is a Bangkok-based travel writer and former hotelier who has lived in Thailand since 1991. A graduate of Napier University, Edinburgh, he has held senior hotel management positions in Thailand and overseas. He is a former Director of Skål International and Past President of Skål International Asia, Thailand and Bangkok.

Lufthansa Group starts high-speed Starlink

FRANKFURT, 14 August 12026: It’s the beginning of a new era for Lufthansa Group as its first aircraft will take off on 19 August equipped with the fastest in-flight internet connection for passengers currently available. 

A Lufthansa Airbus A320neo will be the first to offer passengers internet bandwidth above the clouds that, in many cases, will be faster than their home or office internet connection.

Photo credit: Lufthansa Group.

Starlink is collaborating with the Lufthansa Group to equip 850 aircraft across all of its airlines by 2029. The system is supported by low Earth satellite technology and enables viewing of video content, cloud-based work, and other high-speed applications during the flight. This makes Lufthansa Group the largest airline group in Europe to equip its fleet with this modern high-speed internet product. 

The project is part of the Lufthansa Group’s extensive investments in new aircraft as well as product and service innovations across the entire travel chain.   

Other group airlines — SWISS, Austrian Airlines, Brussels Airlines, ITA Airways, Edelweiss, Discover Airlines, Air Dolomiti, Lufthansa City Airlines, and Eurowings — are currently preparing to roll out the new technology.

The new Wi-Fi will allow passengers to browse the web once they agree to etiquette terms and guidelines gleaned from recent surveys of Lufthansa Group customers. In short, passengers are required always to wear headphones when playing audio and video content, refrain from making voice and video calls, and refrain from broadcasting live streams aboard the aircraft. 

The Lufthansa Group Wi-Fi portal is sponsored by Mastercard, which has already been a partner of the previous FlyNet.

The new internet service will be free of charge for all Miles & More customers and Travel ID users – across all travel classes.

(Source: Lufthansa Group)

Flyadeal schedules Mumbai flights

SINGAPORE, 14 August 2026: Flyadeal, Saudia Group’s low-fare carrier, confirms Mumbai as its second gateway in India, with direct flights between Riyadh and Mumbai beginning 3 October 2026. 

It follows flyadeal’s recent entry into the Indian market on 3 July 2026 when it inaugurated service to Hyderabad.

Photo credit: flyadeal.

On the route to Mumbai, flyadeal will operate five weekly flights using A320neo aircraft and boosting capacity by more than 7,400 seats each month between the two cities. The A320neo aircraft will feature 186 seats in an all-Economy Class configuration.

The Riyadh-Mumbai flights are timed to offer connections through Riyadh to and from Jeddah, Madinah, Dammam, and other Saudi cities, for business, tourism or religious travel.

Flight schedule: Riyadh – Mumbai

Tickets for Riyadh-Mumbai flights are now on sale and can be booked via flyadeal’s mobile app (Android and iOS), its website, and travel agents.

About flyadeal
Established on the National Day of the Kingdom of Saudi Arabia, 23 September 2017, flyadeal began operations with its a maiden flight from Jeddah to Riyadh and has rapidly developed into one of the Middle East’s fastest growing airlines, operating a young fleet of 47 Airbus A320 family aircraft from bases in Riyadh, Jeddah, Madinah and Dammam to more than 40 seasonal and year-round destinations across Saudi Arabia, and in the Middle East, Europe, North Africa and South Asia. By 2030, in line with Saudi Vision 2030, flyadeal expects to more than double its network and fleet to over 100 destinations and aircraft respectively. Aircraft additions include single-aisle Airbus A321neos and widebody A330-900neos joining the fleet from 2027.

(Source: flyadeal)

Air India boosts Melbourne flights

DELHI, 14 August 2026: Air India is increasing flights between Delhi, India’s capital and Melbourne, Australia, from the current four flights weekly to 11 flights effective 27 October for its winter 2026/2027 timetable.

Air India has deployed its B777-300ER with upgraded cabin interiors on its four-weekly flights to Melbourne since 1 July. However, on 1 September 2026, the airline will increase frequencies to daily, an expansion that reflects Air India’s commitment to strengthening connectivity between India and Australia, 

Photo credit: Air India. First class B777-300ER.

Air India’s upgraded Boeing 777-300ER features eight first class suites, 40 fully flat business class beds, and 280 economy class seats, representing a substantial increase in premium capacity compared to the existing B787-8 on this route, which features 18 business class and 241 economy class seats.

A second round of flight increases will take place on 27 October 2026, when the airline increases frequencies from daily to 11 weekly, with the four additional flights operated by a Boeing 787-8.

Australia remains a key international market for Air India, with strong and growing demand for both business and leisure travel. 

The airline’s Delhi-Melbourne service also provides travellers with convenient, same-terminal connections via Delhi to destinations across Europe, including London Heathrow, Frankfurt, Paris, Rome, Milan, and Zurich.

Flight schedule: 11 weekly

AI308 departs Delhi (DEL) at 0315 and arrives in Melbourne (MEL) at 2100. (B777-300ER. Daily)
AI309 departs Melbourne (MEL) at 0130 and arrives in Delhi (DEL) at 0850 (B777-300ER. Daily).

AI310 departs Delhi (DEL) at 1345 and arrives in Melbourne (MEL)  at 0730, plus a day. (B787-8. Four departures except Mon, Wed and Fri).
AI311 departs Melbourne (MEL) at 0915 and arrives in Delhi (DEL) at 1635. (B787-8. Four departures except Tue, Thu and Sat).

Star Air links Ahmedabad and Mundra

BENGALURU, 14 August 2026: Star Air, the aviation arm of India’s Sanjay Ghodawat Group, will launch direct flights between Ahmedabad and Mundra (Kutch), commencing 17 August 2026. 

This new service links two of India’s most influential economic centres: Ahmedabad, a city renowned for its role as a commercial, educational, and innovation hub; and Mundra, India’s largest private port.

Photo credit: Star Air.

Ahmedabad is not only the commercial capital of Gujarat but also a powerhouse in India’s broader economic story. The city’s mix of industry, finance, education, and culture has made it a magnet for businesses, students, and professionals from across the country. With a rapidly growing startup ecosystem and world-class infrastructure, Ahmedabad continues to set benchmarks for urban growth and economic dynamism.

Mundra, located on the Kutch coast, has undergone a remarkable transformation over the past decade. Once a quiet coastal town, it is now home to India’s biggest private port, handling a significant share of the nation’s international cargo. Mundra’s port-driven growth has stimulated industrial development, attracted global investment, and created opportunities for thousands of workers and entrepreneurs in the region and beyond. The port’s strategic importance extends across India, linking producers and exporters in multiple states to global markets.

Star Air Chief Commercial & Marketing Officer Shilpa Bhatia said: “Until now, travelling between these centres required long road journeys or inconvenient, indirect flights. Star Air’s new direct service changes this paradigm, offering a fast, seamless, and comfortable travel option tailored to India’s modern business and travel needs.” 

Star Air will operate three times weekly, on Mondays, Wednesdays, and Fridays, with early morning departures from Ahmedabad and evening return flights from Mundra.

Tickets for the new Ahmedabad–Mundra flights are now available on the Star Air website and all online and authorised travel agency platforms.

Flight Schedule

(Source: Star Air)

Agoda bot highlights best room pick

SINGAPORE, 14 August 2026: Digital travel platform Agoda has introduced the Room Grid Bot, an AI-powered chat assistant designed to help travellers decide which room to book. Available in the Agoda mobile app, the new tool recommends rooms suited to their needs. 

Agoda offers travellers diverse room options when booking a hotel, with room types and offers varying by occupancy, cancellation terms, meal inclusions, and price.

The Room Grid Bot addresses this by using travellers’ current search details and the preferences they share in the conversation to recommend the most relevant options. These recommendations appear directly within the chat, helping travellers narrow down their choices without needing to compare every listing.

Travellers can access the Bot from the room-selection page after tapping “Select room” on a hotel’s property page in the Agoda app. They can start a conversation by tapping the “Need help choosing a room? Let AI help you” banner without leaving the room-selection page.

Travellers can ask the Bot to find options with specific inclusions, such as free breakfast, or to answer relevant property questions, such as check-in times. The Bot also highlights a “Best pick,” helping travellers more easily identify a suitable room based on their preferences.

Idan Zalzberg, Chief Technology Officer at Agoda, said, “Choosing a hotel is only part of the booking decision. Travellers also need to find the right room for their trip, which can be challenging when many options are available. The Room Grid Bot helps narrow down those choices based on what travellers want and need, making it easier to identify and book the room that best suits their trip.”

The launch builds on Agoda’s growing suite of AI-powered tools across the hotel booking journey. The Property AMA (Ask Me Anything) Bot answers accommodation-specific questions as travellers explore a property, while the Booking Form Bot addresses common questions during checkout. Together, the tools provide relevant support as travellers explore hotels, select rooms, and complete their bookings.

(Source: Agoda)