REYKJAVÍK, Iceland, 9 November 2026: Dohop, the travel technology company that pioneered a Connected Travel platform that helps airlines and travel sellers create, sell and support multi-carrier journeys without traditional interline, has introduced TravelSure.
The service helps passengers rebook when their direct flight is delayed or cancelled. TravelSure provides proactive passenger communications, rebooking on any available carrier, and recovery support when qualifying disruptions occur, giving travellers additional protection and peace of mind, with cost savings and ancillary revenue as additional benefits for partners.
Dohop has refined ConnectSure, its service for passengers who miss a connection on self-connecting and alternative interline journeys; this is now also available as a standalone option for all travellers.
With TravelSure, travel sellers, including OTAs and airlines, can offer the same level of protection and support to customers booking direct flights. The two services sit alongside RetailConnect, which enables partners to sell multi-carrier itineraries, and BagConnect, which provides airside baggage transfers on interlined routes.
Once a qualifying delay exceeds three hours, TravelSure triggers automated communication and customer support. Travellers can rebook on the earliest convenient flight on any available carrier, giving them options beyond the airline that operated their original flight. Dohop powers 24/7 multilingual human assistance for self-service rebooking.
For travel sellers, OTAs and airlines, disruption creates financial pressure through rebooking and customer service costs, while poor recovery can undermine brand confidence and put repeat bookings at risk. Recent industry research found that 37% of surveyed passengers who experienced disruption were less likely to fly with the same airline again because of how it was handled.
Partners can offer TravelSure during or after booking, with a digital experience that reflects their brand. Provided as a recovery service, TravelSure, like ConnectSure, preserves travellers’ existing entitlements to airline refunds and compensation.
(Source: Dohop)
