NEW DELHI, 5 October 2026: India’s low-cost airline IndiGo has announced the appointment of Gaurav Hazrati as Business Head – Loyalty, Marketplaces & Financial Services.
In this role, he will drive growth across IndiGo BluChip, expand the rewards ecosystem, and scale the airline’s travel marketplace and financial services businesses.
Gaurav brings over 18 years of experience building and scaling loyalty and financial services businesses across banks and digital platform ecosystems. He has built multi-product businesses from inception and scaled them to revenue and profitability.
Welcoming Hazrati to IndiGo, IndiGo Chief Executive Officer Willie Walsh said: “As IndiGo continues its transformation journey, creating greater value and deeper engagement for customers across and beyond travel will become increasingly important.
With extensive experience of developing and scaling loyalty and financial services businesses, I am confident that Gaurav is well-equipped to drive these critical functions at IndiGo, and his expertise will play a valuable role as IndiGo evolves as a global airline of scale in the coming years.”
Commenting on his appointment, Hazrati said: “My mandate is to extend that trust into a consumer platform where we bring loyalty, marketplace and financial services together for the customer. IndiGo BluChip will reward people not just for how they fly, but for their everyday choices. I am glad we are already gaining altitude.”
Before joining IndiGo, he served as Chief Executive Officer and Director of Tata Payments Limited, President, Financial Services at Tata Digital, and Non-Executive Director on the board of Tata Fintech Limited.
As part of Tata Digital’s founding leadership team, he played a key role in conceptualising, launching and scaling the Tata group’s loyalty and financial services businesses across payments, credit cards, lending, insurance, and investment products.
About IndiGo
IndiGo has a fleet of 430 aircraft and operates nearly 2200 daily flights, connecting 95 domestic and 40 international destinations, and welcomed more than 123 million customers in FY26.
(Source: IndiGo)
