{"id":247199,"date":"2025-01-27T05:15:00","date_gmt":"2025-01-26T22:15:00","guid":{"rendered":"https:\/\/www.ttrweekly.com\/site\/?p=247199"},"modified":"2025-01-27T05:58:03","modified_gmt":"2025-01-26T22:58:03","slug":"air-indias-ai-moves-up-a-notch","status":"publish","type":"post","link":"https:\/\/www.ttrweekly.com\/site\/2025\/01\/air-indias-ai-moves-up-a-notch\/","title":{"rendered":"Air India\u2019s AI moves up a notch"},"content":{"rendered":"\n<p>GURUGRAM, India, 27 January 2025: Air India has rolled out an Artificial Intelligence (AI)-driven feature eZ Booking, for customers to complete their reservation on its website in fewer steps than currently available.\u00a0<\/p>\n\n\n\n<p>Currently available exclusively for members of Maharaja Club, Air India\u2019s loyalty programme, the innovation helps customers book their tickets on the Air India website, airindia.com, by eliminating several commands and without having to navigate multiple screens. eZ Booking is another step in Air India\u2019s endeavour to give its customers an enhanced and seamless experience.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"749\" height=\"442\" data-src=\"https:\/\/www.ttrweekly.com\/site\/wp-content\/uploads\/2025\/01\/3-16.jpg\" alt=\"\" class=\"wp-image-247200 lazyload\" style=\"--smush-placeholder-width: 749px; --smush-placeholder-aspect-ratio: 749\/442;width:585px;height:auto\" data-srcset=\"https:\/\/www.ttrweekly.com\/site\/wp-content\/uploads\/2025\/01\/3-16.jpg 749w, https:\/\/www.ttrweekly.com\/site\/wp-content\/uploads\/2025\/01\/3-16-300x177.jpg 300w, https:\/\/www.ttrweekly.com\/site\/wp-content\/uploads\/2025\/01\/3-16-600x354.jpg 600w, https:\/\/www.ttrweekly.com\/site\/wp-content\/uploads\/2025\/01\/3-16-696x411.jpg 696w, https:\/\/www.ttrweekly.com\/site\/wp-content\/uploads\/2025\/01\/3-16-712x420.jpg 712w\" data-sizes=\"(max-width: 749px) 100vw, 749px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><figcaption class=\"wp-element-caption\"><em>Photo credit: Air India. eZ Booking start-up page.<\/em><\/figcaption><\/figure>\n<\/div>\n\n\n<p>eZ Booking is powered by intelligent \u2018Agentic AI\u2019 tools and simulates the role of a travel agent by listening to the customer\u2019s requirements and generating a customised itinerary. \u2018Agentic AI\u2019 helps users complete complex tasks with minimal human intervention, utilising machine learning, natural language processing, and automation technologies to take decisive action.<\/p>\n\n\n\n<p>The reservation journey on digital channels for airline customers involves navigating multiple screens to enter travel details, select from available choices, and feed in information about travellers before paying and getting the ticket.&nbsp;<\/p>\n\n\n\n<p><strong>How eZ Booking works<\/strong><\/p>\n\n\n\n<p>Simple steps: Customers can express their travel needs in simple natural language. For example, they can say, \u2018Give me the first flight from Delhi to Mumbai tomorrow\u2019 or \u2018I need to go to Chennai from Mumbai next Thursday and return on Friday,\u2019 just like they would convey their travel needs to a human travel agent.&nbsp;<\/p>\n\n\n\n<p><strong>Voice input:<\/strong> Guests can also talk to eZ Booking instead of entering text. This further simplifies the effort needed to convey the travel intention and creates an almost human-like interaction.<\/p>\n\n\n\n<p><strong>Changes with minimum commands:<\/strong> If guests are not satisfied with the itinerary provided, they can change it with additional input on what needs to be modified through text or voice commands.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>GURUGRAM, India, 27 January 2025: Air India has rolled out an Artificial Intelligence (AI)-driven feature eZ Booking, for customers to complete their reservation on its website in fewer steps than currently available.\u00a0 Currently available exclusively for members of Maharaja Club, Air India\u2019s loyalty programme, the innovation helps customers book their tickets on the Air India [&hellip;]<\/p>\n","protected":false},"author":22,"featured_media":247200,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[469,355],"tags":[],"class_list":{"0":"post-247199","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-airlines","8":"category-india"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - 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