{"id":241241,"date":"2024-08-30T06:15:00","date_gmt":"2024-08-29T23:15:00","guid":{"rendered":"https:\/\/www.ttrweekly.com\/site\/?p=241241"},"modified":"2024-08-29T23:02:23","modified_gmt":"2024-08-29T16:02:23","slug":"air-india-chat-goes-multilingual","status":"publish","type":"post","link":"https:\/\/www.ttrweekly.com\/site\/2024\/08\/air-india-chat-goes-multilingual\/","title":{"rendered":"Air India chat goes multilingual"},"content":{"rendered":"\n<p>GURUGRAM India, 30 August 2024: Air India has introduced seven new languages to its 24\/7 customer support services, in addition to the existing Hindi and English services that seriously upgrade its Interactive Voice Response (IVR) and chat capabilities. <\/p>\n\n\n\n<p>Travellers can communicate with the airline\u2019s online customer services in Bengali, Kannada, Malayalam, Marathi, Punjabi, Tamil and Telugu.<\/p>\n\n\n\n<p>By integrating these seven Indian languages, Air India aims to elevate customer experience and provide a more accessible experience for passengers who prefer to communicate in their native languages. The enhanced Indian language support reflects the airline\u2019s vision of being a \u2018global airline with an Indian heart\u2019.&nbsp;<\/p>\n\n\n\n<p>Air India\u2019s IVR system will now automatically recognise the customer\u2019s language preference based on the user&#8217;s mobile network, eliminating the need to choose a language manually and reducing the response time.<\/p>\n\n\n\n<p>\u201cThe introduction of multilingual support in Indian languages marks a significant milestone in our transformation journey. By integrating these Indian languages into our customer support services, we are expanding our reach and strengthening the relationship with our customers, ensuring that every interaction with Air India feels familiar and inclusive,\u201d said&nbsp; Air India Chief Customer Experience Officer Rajesh Dogra.<\/p>\n\n\n\n<p>Recently, Air India has deployed five new contact centres, offering round-the-clock assistance to its customers worldwide with dedicated desks for premium and frequent flyers. Special assistance in Indian languages will be available daily from 0800 to 2300 IST. In addition, the airline implemented a comprehensive back-office insourcing strategy to manage emails, social media, and chat support in-house, significantly improving customer support services&#8217; quality and efficiency.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>GURUGRAM India, 30 August 2024: Air India has introduced seven new languages to its 24\/7 customer support services, in addition to the existing Hindi and English services that seriously upgrade its Interactive Voice Response (IVR) and chat capabilities. Travellers can communicate with the airline\u2019s online customer services in Bengali, Kannada, Malayalam, Marathi, Punjabi, Tamil and [&hellip;]<\/p>\n","protected":false},"author":22,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[469,355],"tags":[],"class_list":{"0":"post-241241","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-airlines","7":"category-india"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Air India chat goes multilingual - TTR Weekly<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ttrweekly.com\/site\/2024\/08\/air-india-chat-goes-multilingual\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Air India chat goes multilingual - TTR Weekly\" \/>\n<meta property=\"og:description\" content=\"GURUGRAM India, 30 August 2024: Air India has introduced seven new languages to its 24\/7 customer support services, in addition to the existing Hindi and English services that seriously upgrade its Interactive Voice Response (IVR) and chat capabilities. 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