{"id":227508,"date":"2023-10-16T05:15:00","date_gmt":"2023-10-15T22:15:00","guid":{"rendered":"https:\/\/www.ttrweekly.com\/site\/?p=227508"},"modified":"2023-10-16T06:11:19","modified_gmt":"2023-10-15T23:11:19","slug":"emirates-gives-apples-to-cabin-crew","status":"publish","type":"post","link":"https:\/\/www.ttrweekly.com\/site\/2023\/10\/emirates-gives-apples-to-cabin-crew\/","title":{"rendered":"Emirates gives Apples to cabin crew"},"content":{"rendered":"\n

DUBAI, 16 Oct 2023: Emirates has launched a new strategy called \u2018One Device’ leveraging Apple products, whereby all 20,000 Emirates cabin crew receive iPhone 13 or iPad Air configured with custom Emirates apps to improve and streamline passenger service onboard, as well as enhancing the overall crew experience.<\/p>\n\n\n\n

Emirates has invested more than AED32 million in the initiative and began giving out Apple devices one year ago. Today, more than 7,000 Emirates crew members use iPhones across 450 daily flights in the global network. In the coming months, an additional 5,000 cabin crew will receive iPhone and iPad featuring new apps and features that build on the successful deployment.<\/p>\n\n\n

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\"\"<\/figure>\n<\/div>\n\n\n

Emirates in-house Service Delivery and IT teams conducted an extensive user research campaign with cabin crew before designing and building a range of native, custom-built apps to revamp the cabin crew’s user experience and ensure passengers receive the world-class service experience expected from Emirates. Feedback to date shows that Apple products are empowering cabin crew to feel better prepared at work and enabling them to offer highly personalised service to passengers.<\/p>\n\n\n\n

Custom-built applications include an app to improve the inflight meal order-taking process in Business Class, ensuring swift and precise service and allowing cabin crew to see each passenger\u2019s profile and Skywards status. Another app ensures cabin crew can access up-to-the-minute roster and flight information, view seat changes and upgrades, and an overview of which cabin crew are onboard. By providing a 360-degree view of passengers, Emirates cabin crew can access critical real-time information and are equipped with the tools they need to perform at their best, personalising each customer\u2019s experience to an unprecedented degree, even providing information such as dining and drinks preferences and onboard loungewear sizes – if used on prior flights.<\/p>\n\n\n\n

The One Device initiative also enhances cabin crew performance and safety standards by ensuring they can access 24\/7 support globally, including a team of specially trained experts at the Emirates Dubai hub and via Apple Support. Enhancing safety onboard, cabin crew can check official processes anytime via remotely updated operational manuals and use One Device as a platform for continuous education through micro-learning. Emirates Cabin Crew are permitted to use the iPhone for personal use, and their private data is protected.  <\/p>\n\n\n\n

Apple products support the demanding operating environment of Emirates cabin crew with many functionalities, including fast charging, an extended battery life, lightweight design, and premium build quality. Additionally, Apple\u2019s industry-leading security protects customer and cabin crew information, protecting both the guest and employee\u2019s privacy by leveraging the security built into the device, authenticating user identity with secure Face ID, and removing the flight information once the journey is completed.<\/p>\n\n\n\n

The rollout of One Device has been supported by an in-person experience zone at Emirates Headquarters in Dubai, a 24\/7 one-stop-shop for cabin crew to query hardware and operating software issues, access Emirates application support, fulfil their device accessory needs and more.<\/p>\n\n\n\n

For more information on the airline\u2019s services and for bookings, visit www.emirates.com<\/a>. <\/p>\n","protected":false},"excerpt":{"rendered":"

DUBAI, 16 Oct 2023: Emirates has launched a new strategy called \u2018One Device’ leveraging Apple products, whereby all 20,000 Emirates cabin crew receive iPhone 13 or iPad Air configured with custom Emirates apps to improve and streamline passenger service onboard, as well as enhancing the overall crew experience. Emirates has invested more than AED32 million […]<\/p>\n","protected":false},"author":22,"featured_media":227534,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[469,4277,3988],"tags":[],"class_list":{"0":"post-227508","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-airlines","8":"category-emirates","9":"category-stories"},"yoast_head":"\nEmirates gives Apples to cabin crew - TTR Weekly<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ttrweekly.com\/site\/2023\/10\/emirates-gives-apples-to-cabin-crew\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Emirates gives Apples to cabin crew - TTR Weekly\" \/>\n<meta property=\"og:description\" content=\"DUBAI, 16 Oct 2023: Emirates has launched a new strategy called \u2018One Device’ leveraging Apple products, whereby all 20,000 Emirates cabin crew receive iPhone 13 or iPad Air configured with custom Emirates apps to improve and streamline passenger service onboard, as well as enhancing the overall crew experience. 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