CWT launches new operating structure

MINNEAPOLIS, USA, 8 September 2020: CWT, a corporate travel management platform, introduced a new operating structure last week.

The global corporate travel firm made three top executive changes. It named Patrick Andersen as its president, roomIt & commercial. Niklas Andréen was named president, traveller experience & customers, and Michelle McKinney Frymire president, strategy & transformation chief financial officer.

They will head three newly created operating units:

  • RoomIt & Commercial: Global Supplier Management, RoomIt, Marketing, Product, Partnerships, External Communications, and Solutions Group;
  • Traveller Experience & Customer: Traveler Experience, Global Sales, and Customer Engagement, including oversight of all industry verticals;
  • Strategy & Transformation: Finance, Technology, Talent & Performance, Enterprise Projects and Strategy.

Chief Customer Officer Kelly Kuhn steps back from operations and assumes the role of a special advisor while remaining on the executive leadership team.

CWT has taken steps to weather the challenges of the pandemic and position for the future. The company recently announced a successful capital raise of USD250 million. Given the need to re-align resourcing in today’s market conditions but also to protect employees, operating costs have been managed mainly through temporary furloughs and pay reductions.

Commenting on developments, CWT president & CEO, Kurt Ekert, said: “As we navigate and emerge from the impact of the global COVID-19 pandemic, we do so from a secure financial base, with a talented and aligned team, and looking to expand our industry leadership position.”