Emirates introduces a new waiver policy

DUBAI, UAE 9 March 2020: Emirates is providing customers more flexibility, choice and value through its newly introduced waiver policy for all booked tickets issued on or from today until 31 March 2020, allowing customers across its network the choice of changing their travel dates without change and re-issuance fees.

The move provides Emirates’ customers with peace of mind should they decide to change their travel plans due to the evolving COVID-19 situation. Customers can change their booking to any date for travel within an 11- month date range in the same booking class without change penalties. The difference in fare, if applicable applies. The policy covers all existing destinations across the Emirates network.

Adnan Kazim, Chief Commercial Officer, Emirates Airline, said: “We want our customers to feel fully supported, comfortable and confident when making travel plans, while offering them the best fares, without incurring change fees should they decide to delay or adjust dates. The situation remains dynamic and we will continue to look at ways to provide flexibility, convenience and peace of mind for our customers.”

Emirates Skywards will also be providing more flexibility to its members who have been impacted by the outbreak of the coronavirus through imposed travel restrictions and flight reductions. Skywards Platinum, Gold and Silver members can maintain their current status by fulfilling 80% of their tier travel requirements between 31 March and 30 June 2020. In addition, Skywards members booked to travel between 1 March and 30 June 2020 will be able to benefit from an additional 20% bonus Tier Miles.

Customers are advised that fare differences or applicable taxes may apply if they wish to change their bookings to a different fare class. Current refund and rebooking conditions for tickets issued before 5 March still apply. Customers impacted due to cancellations of flights impacted by the COVID-19 virus are advised to check emirates.com for rebooking or rerouting options.

Customers who wish to change their travel arrangements after making bookings between now and 31 March can visit their travel agent or contact the Emirates call centre at + 65 66221770.

Customers impacted due to cancellations of flights impacted by the COVID-19 virus should check emirates.com for rebooking or rerouting options.


  1. Is the new waiver policy applicable for flights booked and tickets issued before 8th March 2020 but for travel in the month of March 2020? I booked a flight last year for travel from Singapore to Melbourne on 25 March 2020 and returning on 1 April 2020. If I wish to change flight to a later date, is the waiver relief applicable. If not, what relief, if at all, is available for me.

    Thank you,

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