Skytrax certifies JAL five stars

SINGAPORE, 4 November 2019: Japan Airlines has been certified as a five-star airline for the second consecutive year by International air transport rating organisation, Skytrax.

The five-star rating is awarded to airlines that provide exceptional and outstanding services to their passengers. There are currently 10 five-star airlines in the world, including Japan Airlines.

According to Skytrax, “the Star Ratings by Skytrax are awarded following the in-depth assessment and analysis of an airline’s front-line Product and Service quality standards, covering both the onboard and airport environments.”

Skytrax recognised JAL’s efforts to improve services while providing excellent standards of comfort and inflight seating, combined with high standards of staff service across both the airport and onboard experience.

It cited recent service enhancements contributing to its raised status:

Operating the new Airbus A350 aircraft on Japan domestic routes;
Renewal of JAL First Class lounge at Narita Airport;
Renewal of JAL smartphone application (Japan Region);
Renewal of Japan domestic reservation system.

In June 2019, JAL was awarded by customers for featuring the World’s Best Economy Class at the annual Skytrax World Airline Awards Ceremony. In addition, JAL was recognised as Japan’s Best Airline for the third consecutive year in the 2019 TripAdvisor® Travelers’ Choice™ awards for Airlines.

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