SEPANG, Malaysia, 24 October 2019: AirAsia has introduced new enhancements to its mobile app for Android and iOS.
The mobile app has been redesigned for quicker performance and improved usability to offer guests a more seamless, personalised experience.
In addition to optimising existing features, several new features have been introduced, including such as a new booking flow and interactive search map. The two features ensure users can benefit from improved performance and faster transaction times.
With the new real-time chat function, guests can connect with fellow travellers on the same flight as soon as check-in opens 14 days before they fly.
A new guest interaction function that matches themes and intent to travel to an AirAsia destination with exclusive content and fares.
It also allows seamless access to boarding pass via Apple e-wallet
The added flexibility of saving your mobile boarding pass to Apple e-wallet, allows travellers without luggage to head straight to the boarding gate once they’ve cleared immigration.
AirAsia Group chief commercial officer Karen Chan said: “AirAsia has been investing in cutting edge technology and customer experience talent to enhance our digital capabilities. The redesign of our mobile app also complements the many other digital initiatives we are working on, such as the transformation of airasia.com into Asean’s leading travel and lifestyle platform, and rollout of our Fast Airport Clearance Experience System (FACES) facial recognition system.”
The newly-enhanced mobile app is available for download from the Apple App Store and Google Play today.
