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Lufthansa first to earn one order status

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BANGKOK, 28 May 2019: Lufthansa becomes the world’s first airline to earn IATA ONE Order certification a standard that will ultimately make it more convenient for a traveller to book various travel content in single booking record through the airline.

ONE Order is the IATA initiative to modernise its member airlines’ flight booking and accounting processes, to enable them to align their products with their customers’ needs and substantially simplify the customer’s booking experience.

Under the ONE Order approach, the customer is issued a single reference number for their journey, known as an ‘Order ID’, that covers all their flight and supplementary product documents (which have previously been handled separately).

This includes services from partner airlines or third parties such as hotels and car rental companies that are now fully integrated under a single booking reference number.

The adoption of ONE Order has been made possible by IATA’s New Distribution Capability (NDC) standard, which is using the XML standard to modernise communications between airlines and other travel service providers.

Lufthansa’s ONE Order certification from IATA follows the successful completion of a yearlong pilot project that tested the entire product offer and booking process.

“We are very pleased to have become the first airline in the world to obtain this ONE Order certification,” said Lufthansa’s head of distribution and revenue management strategy & business intelligence Christian Popp. “With the new ONE Order standard, we can even better address our customers’ needs and create added value together with our system partners within the travel market.”

IATA’s director of industry distribution programmes, Yanik Hoyles added: “With their NDC and ONE Order involvement, the Lufthansa Group is helping to take our industry further along the road to a modern digital retail experience.”

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