Lufthansa renews Amadeus deal

SINGAPORE, 19 March: The Lufthansa Group and Amadeus announced, Monday, an agreement to renew their longstanding technology partnership.

Through the deal, Amadeus’ Altéa Passenger Service System (PSS) will continue to provide Lufthansa, Austrian Airlines, Brussels Airlines and Swiss International Air Lines with their IT systems for reservation, inventory and departure control.

In addition, the Lufthansa Group and Amadeus are also expanding their partnership to add further areas of collaboration. Areas in which Amadeus technology is supporting the Lufthansa Group range from operations and merchandising & shopping to disruptions management.

“We are very proud to announce an agreement to expand our partnership with Lufthansa Group today,” says Amadeus airlines president, Julia Sattel. “Amadeus’ industry-leading technology supports the Lufthansa Group to pursue its business goals.”

Amadeus and the Lufthansa Group are working on various projects such as an App that improves the airline’s ability aid passenger recovery at times of disruption. In its first time in action for SWISS, 100 passengers were rebooked in just three minutes after their flight was cancelled. Since its launch with SWISS, Passenger Recovery has also been implemented at Lufthansa and Austrian Airlines and is being deployed later this year at Brussels Airlines.

The Lufthansa Group was also the launch partner for Amadeus Airport Pay, which allows passengers to make airports payments regardless of check-in infrastructure. It’s the first wireless payment solution in the industry, which accepts EMV chip card payments and can be used by multiple airlines, ground handlers, and banks. Lufthansa is now rolling out the solution in over 170 airports worldwide.