AirAsia upgrade shuts res system

SEPANG, 11 February 2019: AirAsia will upgrade its Navitaire New Skies reservation system this weekend to improve the passenger online experience.

The upgrade will cause a 24-hour blackout for all bookings system-wide across all channels.

Flight booking will be unavailable from 1400 (GMT +8) on Saturday, 16 February 2019 to 1500 on Sunday, 17 February 2019 on, AirAsia mobile app, AirAsia sales offices, counters and call centres.

However, passengers will be able to perform self-check in via the web, mobile app and airport kiosks or manage their bookings until the upgrade is completed.

All guests flying during this period are strongly advised to check-in online ahead of the upgrade period and to print out their boarding pass, or use the e-Boarding pass where available.

Web and mobile check-in are available from 14 days prior to departure for all AirAsia and AirAsia X flights.

Guests are also encouraged to be at the airport at least three hours before their flight to avoid any travel inconvenience.