AirAsia unveils website facelift

SEPANG, 29 January 2019: AirAsia unveiled a website and mobile app facelift, Monday, that includes a chatbot named AVA (AirAsia Virtual Allstar) powered by artificial intelligence.

New features aim to deliver a more seamless, user-friendly experience to airasia.com and the app’s 3.3 million monthly active users, from flight bookings to browsing for deals to online shopping and customer support.

New homepage

New comprehensive homepage designed for easier and faster navigation, including upcoming flight notice, search shortcut and recent searches, links to the best hotels, travel, duty-free shopping and activity deals, recommended destinations and link to BigPay, AirAsia’s money app.

AVA chatbot

Meet AVA, an AI chatbot available on the new live chat feature to respond to guest inquiries instantly. AVA currently speaks eight languages – English, Bahasa Malaysia, Thai, Bahasa Indonesia, Vietnamese, Korean, Simplified Chinese and Traditional Chinese.

Combined Station Picker

A first among airline apps, iOS users can now select the nearest departure and arrival airports and filter by number of stops and flight duration.

Voice assistant

iOS users can now also check their upcoming flight status simply by asking Siri. To use this feature, just click the “Add to Siri” button under Flight Itinerary or My Bookings.

FACES enrolment

Guest may now enroll to AirAsia’s Fast Airport Clearance Experience System (FACES) on their               mobile app to clear security and board their flight seamlessly. Just click on My Account and My   FACES to take a 5 seconds video of your face.

More features

On top of that, guests can search for the lowest fares using the Low Fare Calendar, which has been integrated in the app, earn and pay using BIG Points and enjoy instant member discounts when they log in.

AirAsia mobile app users gain 19% off bookings made via the app until 3 February 2019 for travel between 1 August and 30 November 2019 by entering the promo code MOBILE19.