SINGAPORE, 16 November 2018: Scoot will move it operations from Changi Airport’s Terminal 2 to Terminal 1 in the last quarter of 2019.
According to the airline the shift will facilitate Scoot’s growth plans.
Scoot forecasts double-digit annual growth over the next three years. At the same time, based on recent post-flight customer feedback conducted by Scoot, a key touch point that the airline wants to enhance is the check-in and boarding process.
Changi Airport has been upgrading and expanding the passenger handling capacity of T1, with the project scheduled to be completed in 2019.
At the arrival level, an all-new and expanded meet & greet hall has welcomed travellers since April 2018.
The arrival level will be seamlessly integrated with level 1 of Jewel Changi Airport when it opens next year. The baggage claim hall is also being expanded to incorporate more baggage claim belts to serve more arriving flights.
In the T1 departure hall, refurbishment work has just been completed. The upgraded facility features a central Fast and Seamless Travel (FAST) Zone where passengers can check in and drop off their bags at the self-service automated machines. With these upgrades and expansion works, T1 is ready to handle the increased scale of operations that Scoot’s projected growth will bring. Scoot customers can look forward to a more intuitive check-in flow, as well as a refreshed and more spacious terminal experience at T1.
