SEPANG, 27 November 2018: AirAsia warns passengers to only book their flights through AirAsia’s official channels to avoid scams.
In a statement released, Monday, the airline recommended “guests” to contact official sales channels such as website airasia.com, AirAsia’s mobile app, authorised travel agents or AirAsia Travel and Service Centres (ATSC).
Despite the airline’s concern there were no reports of recent scams on online news channels. A Google search for ‘’Air Asia scams did return numerous references to disgruntled passengers complaining the airline’s fare offers scammed them.
And AirAsia’s name was linked to what the Indian press called alleged scams in India’s civil aviation scene last year.
In March 2017 a promotion scam came to light in Singapore that was circulated via Facebook and other online portals, claiming to give lucky passengers 240 shopping vouchers worth SGD500 each. It turned out to yet another example of Facebook fake news. It was purportedly linked to the airline’s 24th birthday when the airline was just 16.
But despite the apparent absence of scams in current media reports, the airline urged travellers to be cautious and not to purchase any AirAsia flights from unofficial sales channels.
It also reminds passengers that AirAsia will not be held liable for any claims arising from false schemes that purport to offer flights on the low-cost airline.
When in doubt, or to report suspected scams involving AirAsia, the travelling public can contact the airline through social media communication channels including:
Facebook: www.facebook.com/airasia;
Twitter: www.twitter.com/airasia;
AskAirAsia: www.airasia.com/ask.
The airline warned that it would not “hesitate to take legal action against individuals, or groups, who organise illegal schemes using the AirAsia brand.”
For the full list of AirAsia’s official sales office locations, visit: www.airasia.com/my/en/contact-us/sales-office.page.
