BANGKOK, 23 May 2018: Qantas has launched a new technology platform to improve the airline’s retailing, and booking capabilities for its trade partners and customers.
The Qantas Distribution Platform improves the functionality of indirect agent channels by more closely aligning them with the capabilities currently available via qantas.com.
It makes it easier for trade partners to sell Qantas products.
Qantas trade partners will have access to richer content that is relevant to the customer’s journey, including images of cabins and meals and the ability to book extras such as extra leg room seating. It will also provide Qantas Frequent Flyer information and tier status at the point of sale.
The Qantas Distribution Platform has been developed in partnership with leading travel technology company Farelogix Inc. and uses IATA’s New Distribution Capability (NDC), which has emerged as the new industry standard.
The new Qantas platform has been certified to NDC Level 3, IATA’s highest certification.
Qantas Chief Customer Officer, Vanessa Hudson, said the platform is a key part of a broader digital evolution of Qantas’ booking channels.
“There have never been more ways for a customer to research and book their travel,” said Hudson. “We want to make the booking experience as seamless and enjoyable as possible, no matter their booking channel preference.”
Travelport, Serko and CTM are early adopters of the QDP and the airline is working closely with its other GDS and agency partners to adopt the new technology.
Trade partners are able to access the QDP either via approved partner connections, or directly by developing a connection to Qantas’ NDC XML Application Programme Interface (API).