SINGAPORE, 26 January 2018: Scoot, the low-cost airline in the Singapore Airlines’ group will pick up services currently served by SilkAir.
SilkAir, the regional full-service member of the group will transfer flights toi Langkawi in Malaysia, Pekanbaru in Indonesia and Kalibo in the Philippines to Scoot.
SilkAir’s last Langkawi, Pekanbaru and Kalibo services are scheduled for 8 April, 30 May and 28 June 2018 respectively. Currently, SilkAir flies three times weekly to each destination.
Officially, the three services transfer to Scoot to improve aircraft use in the SIA Group as well as matching travel demand.
Scoot already operates three and four weekly services to Langkawi and Kalibo respectively, while Pekanbaru will be a new addition to its network.
With the transfers, Scoot will progressively adjust its services to Langkawi and Kalibo in the coming months to provide more options and convenience to customers. Scoot also targets to commence sales for Pekanbaru in the first half of 2018, subject to final regulatory approval.
While SilkAir is ending its Langkawi service it will maintain flights to three other destinations in Malaysia, namely Kota Kinabalu, Kuala Lumpur and Penang.
For Indonesia, the airline will continue to operate to 10 other points: Balikpapan, Bandung, Denpasar (Bali), Lombok, Makassar, Manado, Medan, Semarang, Surabaya and Yogyakarta.
In the Philippines, SilkAir will continue to operate flights to Cebu and Davao.
Scoot’s network will span 66 cities across 18 countries and territories. Specifically in Indonesia, Scoot’s destination count will rise to five; the existing destinations being Denpasar (Bali), Jakarta, Surabaya and Palembang.
SilkAir customers booked for Langkawi for travel from 9 April onwards and Kalibo from 29 June 2018 onwards will be given the option to reroute their flight to another SilkAir point in Malaysia or the Philippines respectively, or to continue their travel to Langkawi or Kalibo on a Scoot flight.
Alternatively, they can also opt for a full refund of their tickets. Customers booked for Pekanbaru for travel from 31 May onwards will be given the option to reroute their flight to another SilkAir destination in Indonesia or alternatively, obtain a full refund of their tickets.
All administrative fees and penalties will be waived for customers who have purchased tickets prior to 25 January. This also applies to KrisFlyer redemption tickets.
