LONDON, 27 January 2017: Star Alliance member carrier, Air India, has successfully moved all its operations at London Heathrow’s Airport from Terminal 4 to Terminal 2, the home of Star Alliance.
The national airline of India operates up to eight daily flights in and out of Heathrow with either Boeing 777 or Boeing 787 Dreamliner aircraft and has been serving London for nearly 70 years.
At present it offers two daily flights to Delhi, one daily flight to Mumbai, four weekly flights to Ahmedabad and three weekly flights to Newark (New York).
“With 24 of our member airlines flying to Heathrow, the airport is served by more Star Alliance member carriers than any other airport in our worldwide network. Therefore our long-term strategy for Heathrow has always been to locate all our members under the same roof. With Air India’s successful move to the Queen’s Terminal we have now accomplished this,” said Star Alliance CEO Jeffrey Goh.
Compared to Terminal 4, the check-in layout and concept in Terminal 2 is more user-friendly. This has been made possible through a combination of increased automation and common check-in. Travellers who have not checked in online can use any of 81 multi-airline check-in kiosks available throughout Terminal 2.
These also print boarding passes and bag tags. Once checked in, Air India passengers can drop off their bags at the shared counters in Zone D. Customers requiring additional support and assistance or travelling in first class, business class or holding Star Alliance Gold status will also find the respective counters in Zone D.
Around 1,000 Air India passengers will use Terminal 2 daily, said Goh, and several hundred of them connect with other Star Alliance airlines for flights beyond Heathrow.
The concept of having all Star Alliance member carriers operate from the same terminal at Heathrow was first raised with the airport operator more than a decade ago and came to fruition when Terminal 2 opened in June 2014.
Twenty three member airlines moved into Terminal 2 on a staggered schedule between June and October 2014. Air India became a Star Alliance member the same year and has since worked on adapting its processes in order to fit in with the new check-in concept offered in Terminal 2.
Star Alliance airlines serving Heathrow are Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Together they operate over 117 flights per day to 44 destinations in 27 countries from Heathrow.