SINGAPORE, 17 October 2016: Singapore Cruise Centre reported this week it was one of the first cruise and ferry terminal operators in Asia to have met the new and more stringent International Standards Organisation (ISO) quality management standards.
Having passed the assessment for the ISO Quality Management Systems, SCC has successfully transitioned from ISO 9001:2008 to the new ISO 9001:2015 standards.
The ISO 9001 is the world’s leading quality management standards that awards to businesses, that are consistently able to provide products or services that meet both customer needs as well as statutory and regulatory requirements.
After a three-day recertification audit by inspection company SGS in August, SCC was certified to follow the enhanced standards which places more emphasis on a company’s leadership engagement, organisational risks and supply chain management.
SCC’s CEO Christina Siaw said: “We started preparing for the transition to the new standards since it was first announced in May last year before our successful certification this year.”
“At the heart of our efforts to meet ISO’s higher standards whether in operations or management, is the customer experience. At SCC, we invest considerable amount of resources in training and development, and infrastructure upgrade.”
SCC has a proven track record of managing cruise and ferry terminals in Singapore, augmented by its 24 international awards for most efficient turnaround port, operational excellence and customer service since it was first established in 1991.
SCC is considered one of Asia’s most established and intensively-used cruise ports.
In 2012, SCC underwent a USD14 million rejuvenation programme of its main cruise and ferry terminal at HarbourFront to expand passenger space, double the
number of check-in and immigration counters, increase security lines and improve its baggage handling system.