Abandoning tourists is bad for business

July 4, 2017 by  
Filed under News, Thailand

BANGKOK, 4 July 2017: Thailand’s Association of Thai Travel Agents calls on tour operators serving the Chinese market to comply with regulations in order to strengthen quality.

Speaking at the association’s monthly meeting, last Thursday, ATTA president, Vichit Prakobgosol, said the association and the Thai-Chinese Tourism Alliance Association discussed measures to tighten Chinese tour quality.

“Abandoning Chinese tourists and the lack of marine tourism safety are two issues that blight our business,” he said, referring to reports that tour guides even tour companies left their groups to fend for themselves. Read more

FareNabber nabs bookings

July 4, 2017 by  
Filed under Aviation, News

SINGAPORE, 4 July 2017: Sabre Corporation launched its new FareNabber API, last week, at Sabre’s TTX innovation conference in Las Vegas.

It will help to empower travel companies to create a smarter, more personalised experience for consumers when shopping for airfares.

In a world where technology is regularly used to automate and simplify common tasks, consumers expect the same experience when shopping for travel. Read more

No bond between airlines and agents

June 29, 2017 by  
Filed under Don Ross, Travel Logs

BANGKOK, 29 June 2017: Are airlines quietly denying travel agencies the oxygen of a competitive fare? Or perhaps they smothering their business partner quietly with a fluffy pillow, praying the old codger would breathe his last and be gone?  Sadly it looks that way for the almost pensioned travel agent.

Long gone are the days when airlines depended on travel agencies for the bulk of their bookings. The very notion of keeping back a best-of-its-class fare was unheard of when travel agencies ruled the roost. Just the hint that a better deal could be sourced elsewhere would have brought the travel agency community down on the hapless airline like a ton of bricks.

I had almost forgot the love-hate relationship between airlines and travel agencies. I just assumed that if I sourced a great fare on an airline website that the airline would still be looking out for its faithful business partner, the traditional travel agency. The same fare would be available to a loyal agent. All I had to was ask. No such luck. Read more

Tough times for Singapore agents

June 27, 2017 by  
Filed under News, Singapore

SINGAPORE, 27 June 2017: The closure of GC Nanda & Sons’ travel operations, 30 May, a well known travel company in Singapore, forced the National Travel Agents Association of Singapore (NATAS) to appoint an acting president.

After the company ceased to be licensed, GC Nanda’s director, Devinder Ohri, stepped down from NATAS presidency, 19 June, to make way for acting president Steven Ler to lead the association until the next AGM election in May 2018.

One of Singapore’s oldest travel firms having traded for 40 years the company ceased to be licensed, 30 May, according to the Singapore Tourist Board’s Travel Related Users System TRUST website. TRUST provides a full list of registered travel agencies and updates on trading status. Read more

STB rejigs travel agents act

June 23, 2017 by  
Filed under News, Singapore

SINGAPORE, 23 June 2017: Singapore’s Ministry of Trade and Industry and the Singapore Tourism Board are seeking feedback on proposed amendments to the Travel Agents Act and Regulations.

The public consultation exercise will run through to 12 July.

The review of the Travel Agents Act and Regulations is part of the government’s efforts to strengthen the regulatory framework and facilitate a pro-business environment in the travel agents industry as well as enhance consumer protection (1).  Read more

Safety warning at beach resorts

June 12, 2017 by  
Filed under News, Thailand

BANGKOK, 12 June 2017: Thailand’s Ministry of Tourism and Sports, last week,  sent an announcement to the Association of Thai Travel Agents asking its members to refrain from offering diving activities to tourists on the first day they arrive in Thailand.

According to the statement, the ministry says it made the statement out of concern for the welfare of tourists who might be suffering from jet lag, or are tired after a long flight.

Chinese tourists who love water sports are the main target for the new rule, which is a response to an increase in marine accidents including drowning. Data showed that visitors were more at risk the day immediately following their arrival in Thailand. Read more

Centara hosts European agents

May 29, 2017 by  
Filed under Lens Lines, Thailand

HUA HIN, 29 May 2017: Centara Grand Beach Resort & Villas Hua Hin showcased its range of food and beverage outlets, by hosting a welcome dinner for 180 travel representatives from the German speaking market who were participating in the Hua Hin leg of the DER Touristik Campus Live in Thailand 2017.

The workshop was organised by department of sales promotion, the CAMPUS Team of the DER Touristik KG, Europe’s leading tour and travel operator under REWE Group. Read more

Teeth fixed on holiday

May 25, 2017 by  
Filed under News, Vietnam

HO CHI MINH CITY, 25 May 2017: Ho Chi Minh City’s Department of Tourism aims to focus on travellers who want to fix their teeth.

Local media quoted the city’s Department of Tourism deputy director, La Quoc Khanh, saying dental tourism was an important part of medical tourism, a key segment the city has identified as a priority.

“The dentistry industry should come up with a list of accredited clinics to introduce to tourists through tour operators and travel agents,” he said. Read more

Danang focuses on golf tourism

May 15, 2017 by  
Filed under News, Vietnam

DANANG, 15 May 2017: Vietnam National Administration of Tourism says boosting golf tourism in Danang will stimulate quality tourism and drive economic growth in the central region.

Local media quoted VNAT deputy head, Ngo Hoai Chung, saying the country has 32 golf courses, nationwide, and another 60 are planned, but golf tourism has yet to take off due to poor business connections between travel agencies and golf tour operators.

“Links among travel agencies, golf courses operators and golf tournaments combined with MICE (meetings, incentives, conferences, exhibitions),  have been very poor.” Read more

Check before you buy travel

May 12, 2017 by  
Filed under News, Thailand

BANGKOK, 12 May 2017: Thailand’s Department of Tourism encourages travellers to be cautious before purchasing package tours and warns it will take legal action against companies that offer illegal travel services.

Last week, the 22 Chinese tourists, travelling on a tour provided by Xin Xing Travel Co, were abandoned by the roadside in Takua Thung district, Phang Nga province.

A Thai tour guide, Teerakeat Seahuang, was with the  Chinese tourists when they were abandoned 2 May. Read more

« Previous PageNext Page »