IAG counts cost of BA’s IT crash

June 16, 2017 by  
Filed under Aviation, EUROPE, News

LONDON, 16 June 2017: Three days of flight disruption at British Airways due to a massive computer crash last month will cost the airline an estimated UKP80 million (92 million euros, USD102 million), its parent company said on Thursday.

“Initial assessment of the gross cost of the disruption is in the order of UKP80 million,” Willie Walsh, chief executive of British Airways owner IAG (International Airlines Group), told a shareholders’ meeting in Madrid.

“British Airways is working hard to ensure that affected passengers are compensated as soon as possible,” he said, adding they had had a “dreadful experience”. Read more

BA battles IT glitch

May 29, 2017 by  
Filed under Aviation, EUROPE, News

LONDON, 29 May 2017: British Airways said it hoped to resume most flights out of London’s major airports on Sunday after a computer systems failure caused chaos for thousands of passengers on a busy holiday weekend.

It warned of some “knock-on disruption” to schedules as aircraft and crews are out of position around the world.

“At this stage we are aiming to operate a near-normal schedule of flights from Gatwick and the majority of our Heathrow services,” it said in a statement. Read more

Delta CEO: Buck stops here

August 15, 2016 by  
Filed under Aviation, News, North America, North Asia

NEW YORK, 15 August 2016: Delta Air Lines chief executive Ed Bastian took responsibility for a computer glitch that grounded its fleet last week, according to an interview published in the Wall Street Journal.

“This is our responsibility,” Bastian told the publication. “The buck stops here.”

Bastian said there was “nothing endemic” in terms of problems afflicting Delta’s computer systems and that he was confident the carrier would resume normal levels by the end of  week (last Friday) after cancelling hundreds of flights on each of the past three days. Read more

Human error caused LOT meltdown

June 26, 2015 by  
Filed under Aviation, EUROPE, News

WARSAW, 26 June 2015: An IT failure may have triggered a computer systems meltdown at Polish flagship carrier LOT that grounded more than 1,400 passengers at Warsaw’s Frederic Chopin Airport at the weekend, Polish prosecutors said Wednesday.

The airline’s spokesman had initially described Sunday’s incident as the “first attack of its kind”, suggesting a cyber attack.

But Poland’s PAP press agency on Wednesday quoted unofficial sources as saying a report by Poland’s Internal Security Agency (ABW) report revealed that human error had triggered the failure.

Read more